How do I view a document sent to me in Winmail.dat(2.0MB). I have downloaded and installed the libero app butthis doesn't help me open the winmail.dat document. Help very much appreciated. THANKS JANE

How do I view a document sent to me in Winmail.dat(2.0MB). I have downloaded and installed the libero app but this doesn't help me open the winmail.dat document. Help very much appreciated. THANKS JANE

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Just got a new iPod Nano 7gen. Have downloaded and installed iTunes 10.7 and installed succesfully. But iTunes fails when I try to start the program. Have OS X 10.8.2. Moutain Lion. Please help - thanks.
Sven

Problem solved. Copied latest file of iTunes Library.itl from Previous iTunes Libraries and replaced it with the original in Music - iTunes-folder.

HI, I downloaded and used illustrator last night, but today it crashes on opening? can any one help?

I downloaded and used illustrator last night, but today it crashes on opening? can any one help?
The only reason I download from Creative Cloudd is because my previous software copy is no longer supported, feeling very frustrated!

Tabitha,
Many still use unsupported ealier versions, and there is no real need to upgrade unless there is a real need.
Unless you have done something like installing new fonts or made other changes, it may be releavnt to look at the following list.
Or you can try this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

TS1717 Help me, please. I uninstalled old iTunes because of troubleshootings. I have downloaded and installed new one. Now it says: The file "iTunes Liberary.itl" cannot be read because it was created by a newer version of iTunes." What can I do?

Help me, please. I uninstalled old iTunes because of troubleshootings. I have downloaded and installed new one. Now it says: The file "iTunes Liberary.itl" cannot be read because it was created by a newer version of iTunes." What can I do?

Hello Bebyida,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
http://www.apple.com/itunes/download/
Best of luck,
Mario

I have downloaded and installed the latest version of numbers on my mac. Everytime I save and then try to reopen that document, I receive a message telling me that I need a new version of numbers. Also, when I try to sort the date column, it sorts out of

I have downloaded and installed the latest version of numbers on my mac. Everytime I save and then try to reopen that document, I receive a message telling me that I need a new version of numbers. Also, when I try to sort the date column, it sorts out of order. The last version sorted fine.

Welcome to Apple Support Communities
When you install the new iWork version, the old iWork version is kept, so it looks like you are opening your old version.
To fix this, open a Finder window, choose Applications in the sidebar and drag the new Numbers version to the Dock, so you can access to it quickly. Open all documents from this version. I don't recommend you to delete the old Numbers version in case you need it.
Respecting to the second question, you will get better answers in the Numbers for OS X forum

I'm a CC member and I've downloaded and installed Adobe Flash Professional CC, but it will not open. How should I proceed?

I'm a CC member and I've downloaded and installed Adobe Flash Professional CC, but it will not open. How should I proceed?

You can try:
creative cloud desktop failed to install
Downloading and installing desktop apps from Creative Cloud
Problems with Creative Cloud (apps not starting)
Hope it helps you.
Regards
Rajshree

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I purchased the QuickTime MPEG-2 component for Quicktime as I am using Snow Leopard (10.6.8) and I want to be able to via MPEG-2 transport streams.
I paid £14.00 - everything downloaded and installed fine but it doesn't work and I am still unable to view the transport streams in Quicktime even though according to the website this is want the component will let me do.
I have rebooted several times, reinstalled both Quicktime and the MPEG-2 component and still nothing. I have then spent ages going around and around in circles on the website trying to find a way of emailing customer services or technical support to get some assistance but I just always end back in the same place no further forward.
Please can anyone else offer any suggestions - either how I can get it working or how I can get my £14 back from Apple!!

I purchased the QuickTime MPEG-2 component for Quicktime as I am using Snow Leopard (10.6.8) and I want to be able to via MPEG-2 transport streams.
I paid £14.00 - everything downloaded and installed fine but it doesn't work and I am still unable to view the transport streams in Quicktime even though according to the website this is want the component will let me do.
1) Suggest you reread the "Feature" details for the QT MPEG-2 Playback Component paying particular attention to the paragraph titled "Can transport streams be played?" which clearly states that this codec does NOT support the playback of transport stream (TS) files.
2) This codec can only be used with "classic" QT apps such as the QT 7 player, GarageBand, or third-party apps like the free MPEG Streamclip app.
3) The VLC player intrinsically supports TS files. MPEG Streamclip with the QT MPEG-2 Playback Component installed supports TS file playback.
4) MPEG Streamclip with the QT MPEG-2 Playback Component installed can also resave muxed TS file content as muxed program stream (PS) content which is then "playback" compatible with both QT 7 and QT X players (assuming you select an audio compression format compatible with both) or convert the muxed TS content to QT "edit" compatible compression formats if desired.
Please can anyone else offer any suggestions - either how I can get it working or how I can get my £14 back from Apple!!
Apple seldom makes refunds to people who successfully purchase software which they do not really understand how to use—cavaet emptor. It is difficult to make suggestions here without knowing more about your personal preferences and/or work flow requirements. I personally would keep the codec to enhance various playback, conversion, and editing options on my Mac.

My updates are failing. Adobe application manager may be damaged. I have downloaded and installed a new copy and the problem persists.   Please help.

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I have tried to reinstall the Adobe Application Manager 8.0, which gives me the following error message "We've encountered the following issues. Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." However, when I go to the link provided to download the Adobe Support Advisor, this piece of software NO LONGER EXISTS. "
The Adobe Support Advisor has been discontinued
The Adobe Support Advisor tool was used to analyze installer log and system information associated with installation errors. The tool has been replaced with improved installation support mechanisms. Please visit Adobe Support section for Knowledge base articles around Installation."
So, I have gone to the forums and took the recommended step to update my software manually - getting the update Photoshop_CS6_13_0_6upd-2.dmg. However, this update also fails stating that my Adobe Application Manager may be damages. Download and install a new copy of Adobe Application Manager. Which puts me right back where I started.
I have also taken the step of completely reinstalling Photoshop CS6. This did not solve the problems outlined above.
Please help!

reset your preferences:
dreamweaver: http://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs4-cs5.html
flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
indesign: https://forums.adobe.com/thread/526990
lightroom: http://www.lightroomforums.net/showthread.php?14226-Resetting-%28or-Trashing-%29-the-Light room-Preferences-file
photoshop: https://forums.adobe.com/thread/375776
if that fails, uninstall ps, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall. then use the manual updates.

How can I get my iPod touch to download and install updates to apps?

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If you want to read them on the iPod, then in the account on the iPod, make sure that you turn off delete from server, then after looking at them on the iPod, delete the messages. You will then be able to pick them up on the laptop. Or, as Illaass said, read them with a web client.

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Im sorry to ask this question but am new too the imac world. Should i BUY intigo AV as suggested by apple and my bank has offered me something called Rapport!!! Any advice very much appreciated thanks

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Told you I was new

Kevsmac...
You do not want Rapport...
Read a post from one of their representatives > Trusteer's Rapport Software: Apple Support Communities
If you want to install a/v software, use either ClamXav or Sophos.
Free Antivirus for Mac - Sophos Anti-Virus for Mac Edition
Apple - Downloads - Networking & Security - ClamXav
Good article here > Thomas' Corner : Mac Virus Guide

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If I had known there would be so much trouble with the iTunes card, I would have just put the cash in my bank account in the morning instead of buying an iTunes card (I didn't expect the banks to be open on Thanksgiving of course).
Apple will only accept cards that have a balance. The balance is so small in my account that it won't accept it as a valid card.
I'm going to have to contact Apple anyway to reset the security questions. That's obvious. Your answers were not exactly helpful. You didn't tell me anything I don't already know, but thanks for trying to be helpful.

HT201104 how to access my pictures stored in the cloud on my pc after i have downloaded and installed icloud

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i was cut off and then waited for another 27 minutes to speak with a ''product specialist'' after i called back (apple didn't call me) until i couldn't wait any longer.
i tried again today and after waiting 53 minutes to speak with a ''product specialist'' i still havent had any success. after 25 minutes they cut me off but called me back and now ive been on hold for 14 minutes waiting to speak with the complaints team.
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very disappointing, especially after purchasing extra storage as you did.
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How do I view a document sent to me in Winmail.dat(2.0MB). I have downloaded and installed the libero app butthis doesn't help me open the winmail.dat document. Help very much appreciated. THANKS JANE

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