How is Photographer's Toobox ("Elegance") for support? Are "Elegance" issues discussed here?

Using LR 4.1 on an I7 iMac on OSX 10.6.8
My display of this forum has gone bad: i only see "trending" discussions so it's very hard to read.
I just purchased the full version of Photographer's Toobox "Elegance" and am seeing all kinds of problems:
I can't successfully set the background color. Whenever I enter hex code for the color desired Elegance wipes out my entry and substitutes something else: it seems to favor a hot raspberry. I tried to override this in the finished output but can't find where the background color is defined as code.
I am using iframe to embed a slideshow and I'm getting the background in my output no matter what I do- I can't get it to display just the images without a 'background' border on at least one side.
I've learned not to use thumbnails, because any editing in that part of the Lightroom panel reduces the thumbs to just the one image, corresponding to the fykksuze image being currently displayed.
FInally I have a problem with one iframed slideshow wherein all the images are slid almost halfway down the frame:
I have written to the devloper but so far no response (It's only been a day, but seems like forever, LOL).
I'm  hoping to learn here if anyone has news on any of my problems, and how stable and reliable Elegance (and its support) has been for LIghtroom users.

I'm not sure which email address you've tried, but try [email protected]  or  [email protected]

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