How is Returns handled For service contract

Hi All,
I have return Scenario from OM and requirment is as follows
A poduct is sold and Contarct for 1 year is cretaed. Now after 4 months porduct is returned and new product is replaced.Now Original COntract should remain as it is, with remaining duration 8 mths, just it has to swap the new Product .
Can this be possible?
Any workarounds?
Regards
Preeti

Hi Preeti
Check the coverage template. Go to (R) Service Contracts Manager -> (N) Coverage Template.
Query the coverage template attached to your warranty service item. "Warranty" section in this form drives the behavior you are looking for.
What is the OKS version? 11.5.10.2? Refer OKS 11.5.10 user guide. Page 20-6 (Setting up coverage and subscription template)
Thanks
Sid.

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How do I "run" an ldt file for Service Contracts?

Ref. BugNo. 4450150
How do I “run” an .ldt file for Service Contracts?
Do I use FNDLOAD and if so is this the way to do it
FNDLOAD apps/apps_password 0 Y UPLOAD @FND:OKS_TOP/patch/115/import/US/okskfinv.ldt
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How to get price list line id for service contract line(subline)

Does some one know how to find a price list line id for service contracts line (sub line)?
There is actually a column in table okc_k_lines_b which is called price_list_line_id, but it looks like it is never used (all columns values are NULL). I have tried to investigate reprice API's which are used in contracts authoring form, but they are too huge and it didn't lead to nay result. There is a way (bad hack), by calling OKS_QP_INT_PVT.COMPUTE_PRICE it is possible to get price list line id by which contract line is priced, it would be kina fine if I would need to find line id for some rows, but it wont work for thousands!
Is there some proper way how could I get price list line id by which is service contract line priced?

Hi,
Check out the following query that gets the price_list_id on subline_level and more.
The price_list_Id is stored as a rule.
SELECT
chd.contract_number
, par.party_number
, par.party_name
, ldf.pas_nummer
, ldf.pas_houder
, rh.object1_id1 hdr_price_list_id
, rsl.object1_id1 sl_hdr_price_list_id
, pld.parkeerterrein
, msi.segment1
, sit.description
FROM
okc_k_headers_b chd
, okc_k_lines_b clt
, okc_k_lines_b cls
, okc_k_lines_b_dfv ldf
, okc_k_items cit
, okc_rule_groups_b rgh
, okc_rules_b rh
, okc_rule_groups_b rgt
, okc_rules_b rtl
, okc_line_styles_b lst
, okc_rule_groups_b rgs
, okc_rules_b rsl
, okc_line_styles_b lss
, qp_list_headers_b plh
, qp_list_lines pll
, qp_list_lines_dfv pld
, qp_pricing_attributes pat
, mtl_system_items_b msi
, mtl_system_items_tl sit
, hz_cust_accounts cac
, hz_parties par
WHERE
rgh.chr_id = chd.id
AND rh.rgp_id = rgh.id
AND rh.jtot_object1_code = 'OKX_PRICE'
AND cac.cust_account_id = rtl.object1_id1
AND par.party_id = cac.party_id
AND clt.chr_id = chd.id
AND clt.lse_id = lst.id
AND lst.lty_code = 'SERVICE'
AND rgt.cle_id = clt.id
AND rtl.rgp_id = rgt.id
AND rtl.jtot_object1_code = 'OKX_CUSTACCT'
AND cls.cle_id = clt.id
AND cit.cle_id = cls.cle_id
AND cit.jtot_object1_code = 'OKX_SERVICE'
AND cls.lse_id = lss.id
AND lss.lty_code = 'COVER_ITEM'
AND cls.id = rgs.cle_id
AND rgs.id = rsl.rgp_id
AND rsl.jtot_object1_code = 'OKX_PRICE'
AND plh.list_header_id = rsl.object1_id1
AND plh.list_header_id = pll.list_header_id
AND pll.rowid = pld.row_id
AND pat.list_header_id = pll.list_header_id
AND pat.list_line_id = pll.list_line_id
AND cit.object1_id1 = pat.product_attr_value
AND cit.object1_id2 = chd.authoring_org_id
AND msi.inventory_item_id = cit.object1_id1
AND msi.organization_id = cit.object1_id2
AND sit.inventory_item_id = msi.inventory_item_id
AND sit.organization_id = msi.organization_id
AND sit.language = userenv('LANG')
AND cls.rowid = ldf.row_id
Hth,
Martin
Edited by: mvdons on 4-sep-2008 2:13

How to create service items and sales order for service contracts.

Hi,
I have created item using Purchased Item template and one more item(service item) using service /warranty program template. Then I have used these items to create sales order with service item in it and closed that order , but Iam not getting this order in service contracts. Is this right way to create sales order for service items. I
item name:- personal_computer
copied from purchased order template. service is enabled and install base is checked and enable service coverage is enabled.
item name:- service_item
copied from service /warranty program template
service is selected to inactive,
service type: service
duration: 1 year
template: Gold
and saved the item.
Then I have used these two items in sales order for service contracts. But that sales order is not hitting in service contracts. Is there any error with item creation.
Thanks,
Bharat G.

Following SAP Notes to be referred for Service Tax:
1. 778976 u2013 Service Tax and Ecess on Service Tax
2. 1032265 - SEcess on Service Tax
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AK

BOM IN CRM Only for Service Contract

Hello
We want have a BOM explosion working in CRM for service contracts
Here are the details :
We have replicated the materials from ECC to CRM. We are not maintaining any BOMu2019s in ECC.
The idea is that we maintain the BOM Structure in CRM only, as we donu2019t want to have the Items as a billable item in a position, only for information purposes (or later on for metering)
We have maintained the product category for the header product in CRM so we are able to maintain depended components
(Relationship type SCDEC S Dependent Components (DC) )
Not we are able to assign dependent component to the header material
Item category groups:
We understand that the standard item category groups that should be used are ERLA for the header product and LUMF for the Item product.
In order to support the same functionality for the given item category group , maintained at the product level in ECC we copied the same setting for the item category group from the standard to
our settings.
Standart
Tx type     Item Cat Group          item category     structure scope
TA             ERLA                TAQ           A single level Explosion of Structured Product
TA         LUMF                TAP                   A single level Explosion of Structured Product
So we have copied TAQ to ZTAQ and TAP to ZTAP.
ZS01 is a copy of SC (service contract)
Tx type     Item Cat Group          item category     structure scope
ZS01     ZLEI                       ZTAQ          A single level Explosion of Structured Product
ZS01     LEIS                       ZTAP          A single level Explosion of Structured Product
But when we use a header product in the service contract, we cannot see the BOM is exploding.
We have also created some products in CRM with exactly the same Item Category groups as the standard and when we create a standard order (TA) in CRM, the BOM is NOT exploding.
Questions:
Is it possible to have the BOM setup only in CRM, like we try to do it?
Is it possible to use our own item category groups in CRM more is the functionality only working with ERLA and LUMF?
Is it possible to use the BOM Explosion in Service contracts as well ?
What steps are we missing to get the BOM explosion in CRM ?
Thank you for your help
Frank
Edited by: Frank Foerstner Foerstner on Dec 9, 2011 12:34 PM

Thanks Nablan, I could do that for multiple header coming in file. But I have a question for you on BAdI ALM_ME_006_GOODSMVT. I have implemented this BAdI , and this BAdI is called by a function Module ALM_MEREP_006_CREATE. When I test this FM giving the Material , Orderid and Movement type entries, this BAdI is triggered when giving a breakpoint. I've given this code for changing the movement type to 961. Cause the stanadrd scenario does not maintain Movement type 961 in Mobile Asset Management. The Movement type 961 for unplanned Materials comes to SAP and changes to 261 as maiantained by TCOKO table. To bypass this & retain the movement type 961 in SAP I'm using this BAdI. Currently this is what I'm doing and am stuck in the method interface how do I call the method.
method IF_EX_ALM_ME_006_GOODSMVT~CREATE .
break-point.
*DATA : i_ce_goodsmovement TYPE REFERENCE
          ALM_ME_CUSTOMER_ENHANCEMENT.
DATA : lr_badi_goods_movement TYPE REF TO if_ex_alm_me_006_goodsmvt.
DATA : ls_user_data TYPE ALM_ME_USER_DATA-USERID.
*DATA : goods_movement TYPE ALM_ME_MATERIAL_MOVEMENT.
CALL METHOD lr_badi_goods_movement->create
EXPORTING
       ce_goodsmovement = ce_goodsmovement
IMPORTING
       user_data        = ls_user_data
       custom_user_data = ls_ce_user_data
       goods_movement   = goods_movement
changing
       return           = return[].
CALL FUNCTION 'ALM_ME_COMMIT_OR_ROLLBACK'
       TABLES
            return = return.
endmethod.
Please help me to get the data in this method. How do I call this.

How to map building construction service contract

how to map building construction service contract
pls let me know the mapping in sap and proceedure for bill passing and payments

Hi,
You can use a service contract or a partial invoicing plan (framework order) to map it in SAP.
Reg,
Deepak.

Contrct renewal for service contract

Dear friends,
We are doing service contract for our client.Now we would like to know that how to renew a expired service contract.It should other than follow up activity and T.code va46.

Hello,
Create a new contract w.r.t expired contract in VA41 . It will ask validity . Change the validity and save the contract.
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Rk

Automatic invoice generation for service contract

Hello,
I want to create the automatic invoicce generation for service contract based on the order.
whenever i raise service contract order system should create the invoice automatically.
could please let me know the settings?

Hi JP Reddy
You can schedule VF04/VF06 for your requirement, such that VF06 will run every 15/30 minutes and will generate billing document for your contracts automatically.
Else go for Z extension development which will assign as output type to your contract and once triggered it will create invoice.
try and revert

Conditions for service contract

hello,
I am creating service contract containing one line item ( i.e.activity) and no. of services in that line item. in the change mode i wanna put some condition on the activity level but not on service code level, but system is not showing the condtion in change mode. for activity level . pls advice

Hi,
For service contract you can not assign any condition type.
You can assign at service level.
Hope it will help you.
Regards,
Manish Agarwal

How to generate Billing for Service Order ?

how to generate Billing for Service Order ?

Hello,
You may do a resource related billing from the service order, but you need to maintain Resource Related billing profile in Service order --> Control tab. Once it is set you may generate the billing document (debit memo) from service order through DP90, provided the config is right.
Prase

Mile stone billing for service contract

Hi gurus,
can you help me for the following:
i want to configure mile stone billing for service contract in my client business process,
can any one send me the complete configuration process steps for mile stone billing.
I'll reward you full marks,
Thanks in advance
nitchel

Hiya...
Billing Plan for Milestone Billing
Milestone billing means distributing the total amount to be billed over multiple billing
dates in the billing plan.
As each milestone is successfully reached, the customer is billed either a percentage of
the entire project cost or simply a pre-defined amount.
During sales order processing, the system determines from the item category whether a
billing plan is required and, if so, which type of plan
The type of billing plan that is determined at this point is set up in Customizing and
cannot be changed in the sales document.
Billing plans for periodic billing and milestone billing plans for project-related milestone
billing have different overview screens so that you can enter data relevant to your
processing.
For example, for milestone billing, you must be able to enter data to identify the
individual milestones.
IMG configuration requires :-
1. Maintain billing plan types for milestone billing in OVBO.
2. Define date description in SM30 - V_TVTB.
3. Maintain Date Category for Billing Plan Type IN OVBJ.
4. Allocate date category in SM30 - V_TFPLA_TY.
5. Maintain date proposal for Billing Plan Type in OVBM.
6. Assign Billing Plan Type to Sales Documents Type in OVBP.
7. Assign Billing Plan Type to Item Categories in OVBR.
8. Define rules for determining the date in OVBS.
Milestone billing is typically used for billing projects, such as plant engineering and
construction projects. Such projects often include a series of milestones that mark the
completion of different stages of the work. In the SAP R/3 System, milestones are defined
in a network along with planned and actual dates for the completion of work. The milestones
are also assigned to the billing dates in the billing plan.
Each milestone-related billing date is blocked for processing until the Project System
confirms that the milestone is completed.
Delivery-relevant order items for which a milestone billing plan applies are billed on the
basis of the requested delivery quantity and not on the total of the confirmed quantities.
The connection between the project and the sales document item is made in the individual
schedule lines of the item. Each schedule item can be assigned to a network in a project.
To display the project-related data for a schedule line, proceed as follows:
In one of the overview screens of the sales document, select
1. Item -> Schedule lines.
2. Mark the schedule line and select Procurement details.
The following figure shows an example of milestone billing where only the Contract have
been billed :
Order Item Turbine    100,000
Billing Plan
Billing date Description    % Value Billing Block   Milestone   Billing Status
01-10-94     Contract      10 10,000      -             x           x
01-03-95     Assembly      30 30,000      x             x
01-04-95     Maintenance   30 30,000      x             x
01-05-95     Acceptance    30 30,000      x             x
01-06-95     Final invoice ..    ..        x
Network/Activities
Milestone    Estimate      Actual
Assembly     01-03-95      01-03-95
Maintenance 01-04-95
Acceptance   01-05-95
For each billing date in a milestone billing plan, you can specify whether the billing
date is:
1. fixed
2. always updated with the actual date of the milestone
3. updated with the actual date of the milestone, if the date is earlier than the
    planned billing date for the date
Keep Sapping
Regards

Resuls Analysis for Service Contracts - Revenue in Excess of Billing.

Dear Experts,
We are running RA for Service Contracts.
COntract period is 01/11/2010 to 30/10/2011.   Montlhy Value is 1000, Yearly value 12000
1) The Billing Plan is Quarterly Billing (deferred).If we Run RA in KKA3. Planned revenue showing is 12000 / 4 quarters = 3000 .
                             If we Run RA in KKA3 , the planned revenue shown is 3000 instead of 12000.
2)                          We have incurred some cost for the month of November 2010.   If we RUN RA on KKA3 for the month of november 2010 , we should get 1000 as Actual Revenue and 2000 Should be shown in Revenue in Excess of Billing(REB). But it is not showing as Revenue in Excess of Billing.
Please help.
Regards,
Shareeq
Edited by: K M AHAMED SHAREEQ HUSSAIN on Oct 28, 2010 2:55 PM
Edited by: K M AHAMED SHAREEQ HUSSAIN on Nov 4, 2010 4:18 PM

Dear Experts,
The Planned Revenue problem is solved now. We will have to run a Program(OSS Note). The Revenue in Excess of billing is there. Please help.
Regards,
Shareeq
Edited by: K M AHAMED SHAREEQ HUSSAIN on Nov 7, 2010 4:32 PM

RA for Service Contracts.

Dear Experts,
We are running RA for Service Contracts.
The Contract period is 01/11/2010 to 30/10/2011. The Montlhy Value is 1000, so the Total value of the Contract is12000
The Billing Plan is Quarterly Billing (deferred). We have incurred some cost for the month of November 2010. If we RUN
RA on KKA3 for the month of november 2010 , we should get 1000 as Actual Revenue and 2000 Should be shown in Revenue
in Excess of Billing(REB). But it is not showing as Revenue in Excess of Billing.
Please help.
Regards,
Shareeq

Patch Updated.

How to generate report for Service sheet - ECC 6.0

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Can anyone let me know regarding how to generate reports for service sheets entered
regards
Sanjay

Hi,
Get Service Entry Sheet with following T.codes:
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2.ML84
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Biju K

Error in BAPI RETURN for Service Contract

Hi,
I get an error in the BAPI Return for the Uploading the Service Contracts by LSMW. The Error Message is E BS No status object is available for &.Also want to know can we upload multiple line of header text for a Contract by this BAPI. If so then how would I do this , as the BAPI structure BAPISDTEXT has textline upto 132 characters. And I am take only one file in LSMW where the header & details come alongwith text. Or could also tell me the file structure of for the data upload. The legacy system sends multiple text in the header for a Contract.For Eg.
Header1 Detail1 Text1
HEader1 Detail2 Text2
Header1 Detail3 Text3
So I would need this text1TEXT2text3 in the Header Text of the Contracts. Or do I need the change the file structure. Many thanks for your time and help.

Thanks Nablan, I could do that for multiple header coming in file. But I have a question for you on BAdI ALM_ME_006_GOODSMVT. I have implemented this BAdI , and this BAdI is called by a function Module ALM_MEREP_006_CREATE. When I test this FM giving the Material , Orderid and Movement type entries, this BAdI is triggered when giving a breakpoint. I've given this code for changing the movement type to 961. Cause the stanadrd scenario does not maintain Movement type 961 in Mobile Asset Management. The Movement type 961 for unplanned Materials comes to SAP and changes to 261 as maiantained by TCOKO table. To bypass this & retain the movement type 961 in SAP I'm using this BAdI. Currently this is what I'm doing and am stuck in the method interface how do I call the method.
method IF_EX_ALM_ME_006_GOODSMVT~CREATE .
break-point.
*DATA : i_ce_goodsmovement TYPE REFERENCE
          ALM_ME_CUSTOMER_ENHANCEMENT.
DATA : lr_badi_goods_movement TYPE REF TO if_ex_alm_me_006_goodsmvt.
DATA : ls_user_data TYPE ALM_ME_USER_DATA-USERID.
*DATA : goods_movement TYPE ALM_ME_MATERIAL_MOVEMENT.
CALL METHOD lr_badi_goods_movement->create
EXPORTING
       ce_goodsmovement = ce_goodsmovement
IMPORTING
       user_data        = ls_user_data
       custom_user_data = ls_ce_user_data
       goods_movement   = goods_movement
changing
       return           = return[].
CALL FUNCTION 'ALM_ME_COMMIT_OR_ROLLBACK'
       TABLES
            return = return.
endmethod.
Please help me to get the data in this method. How do I call this.

How is Returns handled For service contract

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