How Palm & Verizon screwed me

Palm Pre Plus on Verizon. It has a lot of fans. I was one of them at first. The smaller design, it's fast & has multitasking, has a screen responsiveness almost as good as the IPHONE. Kudos.
But where Pre Plus and Verizon gave up on the phone is its basic productivity software for rending/downloading and viewing a Word File, PDF File, PowerPoint or Excel sheet. The phone has the software OS capable of reading the latter basic file types... I realize its not a Windows OS phone.
The issue I take with both companies, Pre and Verizon, is when the rendering software started to crash you didn't work as partners to solve and invest on the issue. It is 2011 and being able to read an MS Office file from an email received or a PC to Palm Pre transer should be basics.
The biggest insult to me is I signed up for a year like anyone who has had a lesson learned about the limits of wireless phone capability. When I bring to the issue to VzW, I get nothing but the regrets speech and blame the issue on Palm development having a poltics about their investment directions (HP). Palm 2nd Tier support choked on this issue for several months leaving thousands of customers hanging around for a fix that never came.
And Verizon Wireles.... I brought to the VzB Customer Center a bonafide Palm Pre team email stating "we regret we will never fix this", "this is a well known issue and buyer beware".... I got no compromise from Verizon in terms of anything. No early upgrade, nothing but buy a Pre-Owned phone at full price and go month to month.
Thanks Verizon Wireless for being in it for yourself and not your consumer on this one.

I bought a palm Pre plus, tried it for 30 days and kept it. It wasn't perfect, but it provided, for me an acceptable level of service. I particularly liked the wifi hotspot. As a long time palm user, i continued to find that functions that I had come to depend on from prior palm phones were missing or poorly implemented. I was not happy. i bought missing sync software to replace some functions that used to be included with palm phones. I regretted the purchase, but i had had my 30 days, made my decision and was now committed to a two year contract. Now the interesting part. The phone broke. It was replace by Assurian with another Pre plus that was really broken and then replaced again with a Pre 2. Now the wifi hot spot doesn't work and almost half my emails are unreadable. After repeated requests to both Verizon and Palm, they seem either unable or unwilling to fix these new problems. Now there no doubt in my mind that I would have kept this phone for the first 30 days without the wifi hot spot or the email problem. The question is am I still bound by the 2-year contract? I seriously resent being compelled to pay for services and functions that I am not and will not receive. Moreover, having functions arbitrarily reduced or terminated without effective recourse is infuriating. I could willingly if not happily abide with a buyer beware policy.

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Verizon screwed up autopay and paperless statements

I signed up for automatic payments and electronic billing, It was a horrible, getting calls from the collection department instead of auto pay. This happened twice in last four months. I was also charged penalty. Due to Verizon screw up, if I am reported to credit agencies for late pay, I will go after verizon for damages. Today I paid the penalty and bill and changed to paper statements and will pay each month. Verizon should not offer features, they can not support..

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

How did Apple screw up the maps app this badly?

I am normally not a complainer, but rather appreciate great technology.
However, I am shocked beyond description about how badly Apple screwed up the maps application in IOS 6.
The maps application is the by far the most frequently used and most useful iphone application for me.
I rely on it all the time. It WAS so incredibly easy to use, and almost always dependable.
Yes, turn-by-turn directions would be nice, but not at the cost of screwing up so many other critical features.
I have now had 2 extremely frustrating experiences.
The other night, I was driving home from work and using the maps application to route to a store. I was using the voice instruction mode. There was heavy traffic so I wanted to zoom out / around to look for alternate routes. Well, this is almost impossible to do, and furthermore, there is much less accurate and detailed information about traffic conditions. This would have been a piece of cake with the old maps application.
Yesterday, I had to make a trip to Pacific Sales in San Jose.I tried "Pacific" with the mapped zoomed to the general area, and it could not find it.Then I tried "Pacific sales", again no luck. Its an appliance store, so I tried "appliances", and again no luck.
Finally, I had to log into the web, go to google maps, and find it there.
It was slow, but it worked!
1 month ago, I had the highest confidence in Apple due to their track record of deliverying great stuff that works and is easy to use.
I would never have considered an android phone.
However, this problem with the maps app has so shaken my confidence in Apple, that I will go today to look at a Samsung Galaxy III.
Maybe its not going to be my thing, but I hope Apple realizes how big they screwed up.
The Apple of Steve Jobs would never, ever, ever have let this happen.
The old Apple would have stayed with Google Maps for another year, and made this new maps app better, more reliable, and more user friendly than Android BEFORE releasing it. It would have been revolutionarily good and would have surprised us with how good it was.
I really truly love Apple and its products.
But this is a really bad mistake and I am so fearful that its an omen of whats to come in future from Apple.
I would not be surprised if this very deeply damages Apple at a time when the competition is getting tougher & tougher.
Of all the functions on the Apple Iphone, the maps are the heart and soul. Apple is probably right to go its own way eventually, but not like this!
It is just going to drive people into the arms of Android.
I am just curious, did Apple actually test this thing thoroughly before releasing it?
I mean, it took me only a few days to figure out this thing is total crap.
How did Apple not know this (which is a very scary thought), or maybe even more scary, maybe they did know but feel they have enough market power to get away with it? I can't think of any other explanations. So, which is it? Either way, its very bad news for Apple fans.

Ok, 3 more wonderful IOS 6 maps experiences to share!
When out shopping for paints, decided to visit Kelly Moore.
Used the maps app and used it to take me to the nearest store, except it was not where maps said it would be!
I called the Kelly Moore store, and they told me the maps app has the wrong town, and they have had many customers with the same problem!
Next up, I was looking for a Sherwin Williams store in San Jose, so maps took me to El Camino Real, except it took me to the wrong end of El Camino Real in Santa Clara, about 15 minutes from the right destination in Mountain View! In fact, the app took me to Santa Clara University!
Last up, I was looking for a Chevron station. Apps routed me to the location, but no gas station.
So, I finally decide to use google maps through the browser, and it ends up it was again the right address but wrong city!!!!
Unbelievable! My confidence in Apple has been further shaken, to where I am about to give up.
I just can't trust their app, which is something I depend on every day to save me time, money and gas.
So disappointed in Apple right now... It makes antenna gate look like a minor incident, which it was in my opinion!

How could Apple screw up MAIL ?

There are a few things I use everyday, and I'm sure most of us use everyday like checking e-mail , how could Apple screw up a basic program like MAIL ? when I'm composing a letter, the document just disappears and thats it... Half the time I can't even click on the save button cause it's un-clickable... I have e-mails appearing and disappearing out of my out-box, my sent-box, and my in-box... what's that ? Then there's the spinning beach ball of death, and I'm having to force quite MAIL at least twice a day... It takes between 1 and 30 min and even more to check my mail, the connection is fine, it's just the new improved MAIL program doing something for my convenience I'm sure... I have to go to my .MAC acct to check e-mails sometimes.... I'm just waiting for the new system update and hoping they fix this ridicules problem... If anyone know a solution to this problem, please let me know...

Sorry, but I totally agree with the original poster. Mail is woefully inadequate, with Apple seeming not to care.
I stopped using Mail.app when Tiger came out. It does not work with my set up.
I'm part of a PC-based network that accesses email via IMAP and since Tiger came out Mail refuses to display email with attachments properly. It doesn't decode them and shows the 'text/plain' attachment information instead, or just displays gibberish text, on EVERY email with an attachment.
This is BOTH ways, I can't receive email from anyone nor can I send email to anyone using mail. I've been using Thunderbird now for a couple of months and find it an excellent replacment, and it works flawlessly.
I don't understand how open source software can be more robust, feature-rich and reliable than software created by Apple, who should have far more resources to throw at it. I wish Apple would scrap Mail.app, take the open-source code from Mozilla, put a Apple GUI on, integrate spotlight, smart folder & address book integration and leave the under-the-hood code to someone else, as they obviously don't seem to understand the technicalities of email applications.
I must have wasted days of researching this problem on the internet to no avail. I've installed every security & system update, hoping that Apple would sort this. I've tried everything, (including using Windows Friendly attachments). But this is a fudamental bug in Apple's way of handling attachments in certain set-ups.
I wan't Mail.app to work, as I would love to use spotlight, address book integration, smart folders etc., but until Apple devote some resources to this I can't use Mail.
I sympathise with the original poster. I've complained constantly about Mail.app and I get frustrated when replies are of the, "it works fine with my set-up" type. It doesn't work for me.
G5, G4, iBook Mac OS X (10.4.3)

How are Verizon Certified Pre-Owned phones sanitized?

As the title states -
How are Verizon Certified Pre-Owned phones sanitized?

vereyezuhn wrote:
budone wrote:
Well cleaned and sanitize are really two very different processes. Wonder if the non answer IS the answer
I'm sure it is. This is actually highly disturbing. I've never thought about this. The hepatitis virus can stay active on a surface for 7 days... If these phones are not thoroughly disinfected (I would imagine it's impossible to sanitize a cell phone) Verizon could be in some serious legal heat.
Coming from 25 years in a medical lab, I nearly posted the hepatitis comment but thought against it.
We need to keep in mind, I doubt the phones get turned and back out in 7 days. Also, There are so many things we touch every day that we all would have a better chance of contracting Hepatitis. Basically everything we touch going through our daily business. Doorknobs, napkin dispenser at restaurant, grocery cart, mailbox, pens, phones at work, the chair we sit in, heck the outer box the refurbed phone is shipped in has a better, albiet slim chance of having active hepatitis on it before the phone inside would. Imagine how many have touched that box, just to get it to ya.
If you don't place your fingers in your mouth or have open wounds uncovered, we are all for the most part safe.

Verizon Screwed-Up the Guide Again

The Guide format changed for the worse again today. As if it wasn't enough to screw it up a few months ago when Verizon applied changes to the way channels were filtered (or not) within the guide; they also added a banner across the bottom of the screen, thereby reducing the number of visible channels by 1. Now, today, Verizon not only changed the format of the channel names (unnecessarily), but they also added a summary detail of the selected channel (which we used to get by pressing the "info" button. This change resulted in the removal of 2 other channels on the screen to make room for the summary. They also got rid of the banner at the bottom of the screen, but they didn't restore the previously removed channel, so now it's just a wasted line that could have shown another channel. Ridiculous. How about some Human Factors assessments? How about some feedback from customers regarding options? I don't appreciate the changes Verizon keeps making to the guide. They're not helpful. Please give us the freedom to select how many channels we can see within the guide at one time. Allow us to select whether or not we want to see the show details in the main screen of the guide. But most importantly, please stop screwing with the guide. Thanks, Rich
Solved!
Go to Solution.

I must admit that I came here to vent out of despair that Verizon couldn't help given my last experience - I never thought you all would be so interested in helping me solve this problem. Thank you and I appreciate it!
SinCara, it's a 52" HD set to 16:9, w/ the banner turned off. And it does say FiOSQUANTUMTV in the top right corner. I'm baffled. This morning, I now have 7 channels displayed in the guide and the selected channel is slightly above the center of the screen ... whereas, for the past two days, the selected channel was shifted one position lower, while the guide displayed 1 less channel.
To your point, I do admit that the new guide is easier to read - especially the improved contrast of the selected channel. I just wish it didn't require the summary be shown. I haven't figured-out the AutoHD tune.
Regarding not being able to post a picture, too funny. I use Firefox with NoScript and I intentionally limit the domains from which I allow scripts to run. I hadn't approved "Lithium.com" scripts because the site was functional for me ... but now that I have allowed Lithium.com, the grey menu bar appeared and I see the link to attach photos to my post as well as employing other RTF features.
At this point, I need to declare this as closed/solved. Thank you all for your help - I do appreciate it!
Sincerely,
Rich

HP/Palm/Verizon Class Action Lawsuit pixi & Pre -webos

For all those affected by the recent decision of HP/Palm NOT to update Web OS on pixi and palms and other applicances with webos, we are starting a class action lawsuit.
[nope, sorry. This tripe ain't gonna fly here.]
There are several lies, claims and promises that Verizon and HP/palm have published regarding updates and capabilities regarding WebOS.
[Blah, blah, blah...really? It's a phone. Get a new one.]
Post relates to: Pixi Plus p121vzw (Verizon)

Mr. Robertson, what do you hope to gain by this frivilous "lawsuit"?
How have these supposed "lies" affected you so badly that you feel this is necessary?
An anonymous FaceBook page with no real information seems more like one unhappy customer looking to rant than a person seriously considering legal action against HP Inc...
To be taken seriously, I'd suggest you list your name, the Legal Group you have retained for this lawsuit, and where and when you plan to serve papers, the goal(s) you plan to gain, and what each member of this legal action can possibly receive - otherwise you have little credence, IMHO.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

It is amazing how little Verizon cares about consumers

This is a copy of email sent to Daniel S Mead and the corporate office. What i got was a call back from a Verizon rep who made no comments about any of the issues and simply asked if the phone works and if the issues are resolved. No one has addressed any of the issues here.
On April 19, 2014 called Verizon to get our password so we could switch to another company and move to a smart phone at a low cost.
o   Representative was extremely nice and offered us a very competitive plan—said to be $75-79 with no additional fees including no $ 30 fee per account for switching plan.
·         Phones did arrive by Fed Ex as promised however when we attempted to purchase accessories which we need to keep phone from being damaged (holster and protective case) we were told they are not available yet (Lucid 3)
·         We called Verizon and explained we could not activate within 14 days since the accessories were not available—note your company sold a phone knowing your own stores could not support them—the phone we purchased was suggested by your sales staff on line.
    Checked online during the following 2 weeks-accessories still not available.
·         On May 2 we physically went to Verizon store on Belle Blvd. in Queens, NY to see if either they had received them or something was compatible. A representative (Thierry was his name) was supposed to help us, but while we were speaking to him, I sensed his disinterest and looked over his shoulder to see him playing candy crush on his phone. Obviously that was more interesting to him than helping a customer deal with the situation Verizon had created.
·         We next called Customer Service and after waiting for a supervisor and calling back several times we spoke to two supervisors (Sherie and Jacob) both to make sure that we had extended the time to trial our phone to three days after the phone was activated, because we would not activate before we received accessories. We also noted a $30 fee was added to each account and the first representative said she would only remove one. We then said we would cancel, and the second supervisor said he would remove both. This was not done and they claimed there was no record of the first sales person promising to do this. With each call we made it clear that we were quite content to cancel everything and switch to a new carrier, as had been our original intention. But each time we were told that the original offer would be honored and necessary adjustments would be made. It is now clear to me that your representatives will promise you anything, whether Verizon can deliver it or not, just to keep you from switching. It is clear that to do this they are willing to lie and misrepresent.
·         The last person we spoke to finally was able to order the holster and send them out to us—almost a month after we were sold the phones. She also did not remove the $30 fees and by this time supervisors were too busy to read through each of the calls and notations—they said there were too many pages.
·         We activated the phone in a Verizon Store in New Jersey at Woodbridge Mall and Christian was so helpful we almost decided to drop all our anger over these four weeks of frustration.
·         The next day, I received notice from Verizon of my new contract (finally) and found the rate was $90 not $75. I had called three times before to verify rate and each time was told they could not until phone was activated, and then a supervisor confirmed the bill would be under $80 plus tax.
I called customer service furious and escalated this to a supervisor    (#326417) who was the most antagonistic person I have dealt with. He refused to believe that I was told another price and then told me that it was my responsibility to find the correct prices—they are on the website and that Verizon was not responsible if sales people give wrong information—he told me to read the contract and I said I would cancel since this was only two days after activation. He told me that I could not, since I received the phones more than 14 days before and activation played no role in this decision. He also stated it was my fault for not reading the contract and he would do nothing. I decided to tell him I would go to small claims court over this and reminded him I am both a long term customer and shareholder. I also told him that the contract was only sent the day I activated. He basically said this is corporate policy and he would do nothing. Just so you are aware, I am not some dumb consumer, nor am I a push over. I am an MD, and my wife has a PhD so I assume his insinuations that we are not smart enough to deal with Verizon would probably not be well received by an adjudicator.
·         Finally I hung up and made one last effort—calling Verizon Corporate and the person I spoke to did agree to honor the price and apologized for this misinformation. She did give a credit to match the price and I accepted but as you can imagine, I am still fuming over this.
As a shareholder and a customer I think I deserve an answer on how this can happen with so many employees involved and how your own employees can tell me that the notations are too long to read. I hope you assign this to someone who takes this seriously and that I receive a timely response. Nothing will stop me from telling this story as it evolved to this point, but hopefully the story will have a satisfactory conclusion with corporate response and action. I note for interest that NEWS4NY had a report similar to this on 6/16/14 which confirms my issue was not isolated, but rather something that is all too common

First there was no reason to not activate the devices. Accessories are not contingent on phone activation. That was something you chose to do on your own and started to cause your own problem.
Then by holding off on activation you went past the 14 day worry free guarantee. Again you caused your own issue.
Activation fees are not waived unless on a special promotion. No exceptions. Again the issue was caused by you.
You can purchase accessories at any cell store or Walmart or Best Buy or any online retailer simply by doing a web search.
Calling up with the same issues you initiated up to supervisors and managers will do you no good. What did you expect Verizon to say or do when this problem was caused by your own actions?
That was why you were spoken to as you were. There is nothing they can do.
Next time read the conditions and the receipt and service agreement at the point of sale. Would have saved yourself a load of heartache.
Good Luck

How can Verizon bill me for a phone I return and have FedEx proof it was received

Bought a new phone in Verizon store, camera didn't work. Verizon sent new phone with prepaid shipping to return broken phone. I sent phone in via FedEx, FedEx has a signed receipt from Verizon that it was received at their warehouse on July 18th. Verizon is now trying to charge me for the phone. At first they said they had no record of receiving the phone, then when I supplied them with the FedEx tracking info they admitted to receiving the phone but said THEY couldn't find it. I have all of this on emails form Verizon. Then they said they had to do an investigation to locate the phone and now they say that the box is empty. They offered me a payment plan. I emailed, I called the customer service center and a woman by the name of Samantha promised me a call by Tues. I have not heard back from her. I called the customer service center back and was told they would get back to me. My local store rep told me that there's nothing they can do and the manager from that store has yet to return my call. I think I need a lawyer because this is truly extortion. I have a very good long standing business relationship with Verizon, never late with my payments and this is how I am treated. It's simply ridiculous. Fed Ex told me that the package is insured by them so Verizon will get reimbursement from them, interesting right? So it seems as though Verizon wants to be paid twice for a broken phone. I am not responsible for them losing my phone. I'm hitting Twitter next. Then the BBB. I have attached letter from Verizon to establish credibility.
(File attached has been deleted as per Verizon Wireless Terms of Service)
Message was edited by: Verizon Moderator

There are hundreds of posts on this particular subject. Had it happen to me except I had a little different proof that my phone was in the box. I sent it using my own label which forces FedEx to weigh the package once it is in their possession. Verizon first claimed my package was not returned, then after I provided proof they claimed the box was empty, then after I provided proof it was not they claimed it was the incorrect phone, after I proved them incorrect on that claim they said it was received too late. I was able to prove that one wrong as well but could not get Verizon to credit my account back until I files a complaint with the BBB and the FTC. Once they got the complaint they tried all of the other things first, then finally claimed the phone was entered manually and it had the incorrect date associated to it. It took 3 months to get them to credit the funds back to me and over 75 phone calls.

How does Verizon expects me to let my unlimited plan go if they are not offering anything remotely close to it?

My husband and I stopped today at a Verizon store in Fort Myers, just to check out of curiosity the deals they were offering regarding the new Iphones (we have Iphones 4s) currently we still have our unlimited data plan; everything sounded interesting at first, phone features are nice, lady rep was nice, until the real question pops up; what will be the plan change since they don't offer unlimited anymore? (if we get new phones we can't keep our plan)
Their response: Ohh well if you want to keep paying the same per month then you unlimited will be downgraded to a 2GB data plan..... WHATTTTTT!!!! never mind our current usage is 6GB on a 4 phones family unlimited plan..... on top of that she added, well due to your usage you may need to get the 10GB data plan = $100 + phone line per phone + taxes ..... which will add between $ 40 to 60 to my bill and this is not counting any extra ghost charge fees they love to add on the bills every now and then with bogus excuses.... sorry Verizon!!! we have been loyal customers for years and this is what we get??? on top of that we tried to get a hold of someone at customer service over the phone and they put you in hold for over 40 minutes.... extremely frustrating and disappointing.... Do Verizon knows the concept of CUSTOMER LOYALTY? ....

amchas76 wrote:
Well Mr. Helper, what can I tell you, it seems you have the numbers all figured out but reality is that currently with taxes included on our unlimited plan we are paying less than 200, so there are my additional 60, I still don't see the advantage of dropping my plan.
On top of that while navigating thru this site and others, investigating options, there are a good number of unhappy customers on this and other issues and sooner than later Verizon will face legal consequences to their contract irregularities, and even though we are aware of Verizon intentions of dropping everybody from the unlimited plan, that is not what we signed for initially and to do it without a customer consent well, to me simply implies a breach of contract.
The main problem we found is that its not reasonable for a customer on an unlimited plan with an average data usage between 5 and 10 GB to be expected to happily say yes and sign a contract to downgrade you to a 2 GB plan, and try to lure you into it with false or better saying incomplete information and that's a fact since every rep at different Verizon stores give you a different explanation of the plan or the "benefits" you get with it., what they don't explain is that you may be subject to additional ghost charges and on risk of getting your data usage inflated in order to push you into higher plans/fees (I read far enough complains about this issue on THIS forum).
So perhaps if, as you say they are leaving customer without any options, I would have no choice but to sign a 10 GB plan and suck in my higher bill, but Verizon is not giving me any confidence or assurance that I won't get any surprise charges on my bill and I say this knowing for sure that there is NO WAY POSSIBLE we can use the 10 GB a month, that is concerning.
How are you paying $200 with 4 lines?
700 Minutes nationwide
Line 1 $60
Line 2 $10
Line 3 $10
Line 4 $10
Unlimited text $30
4 unlimited data plans $120.
TOTAL $240.
Unless you're getting some work related discount.
In order for Verizon to be in breach of contract there has to be a contract. If your contract is up them there is no contract. Also this from your customer agreement that you AGREED to.
CAN VERIZON WIRELESS CHANGE THIS AGREEMENT OR MY SERVICE?
We may change prices or any other term of your Service or this agreement at any time,but we'll provide notice first, including written notice if you have Postpay Service.
Thirdly no one is forcing you to sign a contract. Verizon gives you the option to keep your unlimited if you pay full price for the phone. Verizon doesn't have to even have to offer that. Eventually everyone is going to have to be on a More Everything plan and there isn't a unlimited data option on that for obvious reasons.
There aren't any ghost charges and my data has been correct every month. Hmmmmmm. Maybe I'm just special. I guess I'm on some "do not overcharge" list.
If you really need unlimited data there is T-Mobile or Sprint.

I am annoyed at how the Verizon site gets my hopes up

Ok so my wifes birthday is coming up in 2 weeks and I have heard her over and over how she wished she had a better phone and better camera. Now she has an old Iphone 4 and I have decided I would check and see if I could upgrade her phone. She is in contract still but she is available for the early edge upgrade. I check the box and hit next brings up the page with all the phones to choose from. The Samsung Galaxy Note Edge is the first phone on the list and shows full price as $799.99 and then shows the edge price of $33.33/mo. So I click on it and it is a very nice phone. I am like great. I choose the verizon edge option and then go though a few more screens with other options and then I get to the final verification page and I get an error message telling me that this phone is not available for the edge program and now wants to charge me full price. If it was not available to the EDGE Program why was I able to choose the this phone then. I am a lille annoyed but the error does say if I think I reached this error and do not think it is right to contact Verizon. So I open a chat Window and start my chat with a sales person. I tell her all this info here and after a couple minutes she comes back and tells me that this phone is not elidgable and only the Droid MAXX is available to the edge program. no where did I see that statement on the site as I was clicking though it. She said was only available to show you how the plan works not as an option to actually get. My question is this. IS it only or demonstration purposes and being able to choose this phone for the edge program upgrade is a mistake on the Verizon website or am I being lied to? I am very upset that I can choose all the options to get this phone for the edge program but at the end it say oops yeah we lied to you by the way...?

Dale1976, We certainly want to make sure your wife has a great new phone that she is happy with! That is incredibly important. Let's clarify and make sure we find the best option. Any phone we offer can be purchased on Edge. We don't make exceptions to that at this time. Early Edge is a little different though. With Early Edge because it is being allowed to start early there are limits to what phones are available. Those can change over time and won't always be the same but right now the Droid MAXX is available. When the line is eligible to upgrade you would be able to start Edge with any phone you like such as the Galaxy Note Edge. Is she eligible to upgrade at this time? If not you can keep an eye on the web site for new promotions which might allow for different phones. AndrewT_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

HOW MANY VERIZON USERS ARE DISAPPOINTED LIKE ME?

Verizon's customer service is horrible they cant keep their word when they say they will call you back. I cant believe that the company with the BEST internet service and technology doesn't have an email or phone to file an official complaint.

I am disappointed because I feel I was misled to remain a customer. Most recently regarding this supposed XLTE roll out. I have lived in Tempe,AZ for two years now and I have experienced slow speeds, fluctuating signal (4G to 3G often)...just poor service and it seems to only get worse over time. Over the last 2 years there have been numerous trouble tickets, device exchanges and any trouble shooting method you can think of and the fact there has been no improvement despite all those efforts, it reveals just how bad their network really is here BUT I stayed with Verizon because I was told over and over the network will improve and Verizon seems to work well everywhere else (NM, NV, So CA) I was always told its a 'network traffic' issue that will be resolved soon.
Now that XLTE is supposedly upon us, I have seen no improvement and was told after the 'roll out' that I live in a 'marginal area'? Really? Could not tell me that two years ago? Wasn't this XLTE supposed to be the cure? You mean to tell me I went thru probably hundreds of factory resets and trouble shooting methods on each new/replaced devices for no reason? I purchased new devices and extended contracts because I was led to believe this manufacturers antennas are better than my phone at the time? I resisted joining another network because I was told over and over it is not a network issue, it is my phone? I continued to pay for numerous lines each month for 2 years because of ETF's and NOW that I am down to two lines you're willing to waive the ETF's because of my marginal area status?
Felt like I was ripped off for the last two years...paying top dollar for service that hardly worked where I spent about 90% of my time.

How did apple screw up so bad

two days ago idownloaded itunes 5, and an album and now ipod is frozen unrecognized by my computer and is completely ruined can ne1 tell me how to fix this,an tell me apple screwed up so bad

Believe it or not, your iPod crashing and downloading iTunes 5 are almost certainly unrelated. At the top of this window, under the Apple tab, is a button for Advanced Search. Click on it and then search for Troubleshooting iPod. Look up how to reset your version of the iPod. If that doesn't solve your problem, work your way through the other steps.

I am wondering if these jackals realize how much they screw people on these unnecessary "activation fees"?

I was promised by Best Buy there would be no activation fee on Feb 10 2015 at the Colorado Blvd location in Denver, CO. After several chats with no recourse, I called up the Customer Service line.
Louis, the rep, decides to secretly patch in the Best Buy Manager (Billy), who wasn't present when his lacky promised me no extra fees. The Best Buy guy decides to break into the conversation by combating what he thinks happened the day I was there.
I tell Louis, I am done speaking to you, let me have your supervisor. Ty, who promised to reprimand Louis for handling this situation so poorly promises me that the way his boss would want him to handle my situation would be to offer me 15 free minutes of talk time on my already unlimited plan. That was the best he would do.
It's amazing how a customer can commit to paying 120+ dollars per month for 2 lines for a two-year contract like me, but these jackals can't refund me the 40$ that I was scammed out of to keep a customer long term. I truly believe that the truly educated reps would figure out a way to let me keep my 40$ so that they could keep a customer long term. But, I guess that's why these desk jockeys are working the jobs that they are because in the end, I am just another angry Verizon customer to them.
My contract ends in November 2015. My relationship with this trash ends as well.
Subject line was edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

It appears to me you are an unhappy BEST BUY customer since they are the ones which promised you no activation fee. You should be trying to get the activation fee refunded by BEST BUY.
Occasionally, Verizon has a promotion where there is not activation fee, but even in these cases you are initially charged the activation fee and after 2-3 months of service it is credited back to your account. If you signed up for service during one of these periods, you should wait the requisite 2-3 months to see if you actually receive your activation fee credit.

How can Verizon charge twice as much for less service?

I have 4 phones, two of which have data plans. Unlimited Text and 1400 minutes, of which only about 700 are used. My bill used to be about $120 a month. Ever since I got a new phone, I actually am getting LESS from Verizon. I went from Unlimited data (no longer offered) to 2GB data on one of my phones. Nothing else has changed. My bill is now in excess of $270 a month. That was the "solution" offered by the employee at the Verizon store. $650 is a lot of money to get out of my contract with Verizon, but that is a pittance compared to what I'll be gouged for over the next two years. Whatever happened to "you get what you pay for"?

bacebedo wrote:
Yeah, me too.
Here's how it was explained to me: I average 3GB data a month. The 2GB plan is $30. The 5GB plan is $50. Overage charge is $10 per GB. Stands to reason that if I'm using 3GB, it works out better for me to get the smaller plan, and pay for overages as I need them, it's ten bucks cheaper. But I truly don't think that has anything to do with my bill this month. Let's say I went over by 3GB, that's an additional $30 on my bill. I could live with that. My bill went from $122.47 one month to $273.33 the next. More than double. No Verizon representative either on the phone, in person, or contacted via social media has been able to explain why my bill is so high, nor why I should remain with Verizon. The account analysis is great, but offers no actual suggestions for reducing my bill. So, to sum up: my previous plan had 4 lines, 1400 minutes shared, unlimited texts, 2 smart phones w/data (2GB and unlimited), $122. My current plan has 4 lines, 1400 minutes shared, unlimited texts, 2 smart phones w/data (2GB and 2GB), $273. I am paying double what I used to for less service than I had before. Why?
It appears as if there is something fishy with this story.
1400 minutes on the Family Share Talk & Text plan. 2 smartphones(2 GB and unlimited data on the 2 phones) and 2 basic phones. There is NO WAY you could only be paying $122.47/month. The plan you have quoted would be higher than that. This is the EXACT plan I had prior to switching to Share Everything and with my 22% service discount and 20% data discount on 1 unlimited data plan, my bill was CONSIDERABLY higher than $122.47/month.
Breakdown of charges:
Calling plan with 1 line of service = $110
3 additional lines @ $9.99/line = $29.97
2 unlimited data plans @ $29.99/line = $59.98
Total = $199.95
22% discount on service = $24.20
20% discount on 1 data plan = $6.00
Total discount = $30.20
Total bill BEFORE taxes = $169.75
taxes on service plan/primary line $14.98/month
taxes on additional 3 lines $4.37 x 3 = $13.11/month
Total taxes = $28.09/month
Total bill WITH discounts = $197.84/month, without discounts, it would have been more than $30/month higher.
While your taxes MAY be lower, there is NO WAY your bill could have been $122.47/month on that plan.
Either you are unaware which plan you had, you were unaware how much you were paying OR there is more to this story.

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