How to control volume during call when hard buttons don't work?

I was wondering if there is another way to increase the volume during a call when the hard + volume button does not work. Only the - volume button works. Is there possibly an on screen volume button or another screen I can go to for in call volume control. While on a call using the speaker, the volume is so low I can barely hear the person I'm talking to but I can't increase the volume anywhere. Please help! It's so frustrating when you're using the speaker phone and you can't hear anything. What's the point?? I also decreased the volume on a regular call while testing the buttons and now that's so low I can't hear that way either. Help!

Double-click the Home button, swipe the icons at the bottom of the screen to the right twice and it should show a volume slider. Adjust the volume then press the Home button.

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IMG_00005834.png ‏131 KB
IMG_00005835.png ‏1592 KB

That's odd I never saw that before

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Good Afternoon lopakamac,
If you are having trouble hearing a conversation on your iPhone, try the following steps:
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support
http://support.apple.com/en-us/HT203800
Turn up the volume
While you're on a call, adjust the volume with the volume buttons:
Also while you're on a call, make sure that you can see the volume indicator on the screen when you press the volume buttons:
Check the connections
If your iPhone is connected to a headset, you won't be able to hear through the iPhone receiver or using speakerphone. Follow these steps, testing after each.
Make sure that you don't have anything plugged in to the headphone jack or the dock connector.
Go to Settings > Bluetooth and turn off Bluetooth.
Clear the receiver
The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
Follow these steps, testing after each:
Make sure nothing is blocking the receiver, such as a case or film.
If you have a new iPhone, remove the plastic film on the front and back of the device.
Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
Restart and update
Restart your iPhone and test again.
If there's still no sound or poor sound quality, update to the latest version of iOS.
Get more help
If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
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How to control volume during call when hard buttons don't work?

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