How to define the right encoding ???

Hello!
How do I define the encoding for a custom document over generic exchange?
I get a valid file over FTP into the out-queue (ISO-8859-1). I take it and send it to a vendor. Snooping the HTTP stream, I get utf-8 characters, which I send to my vendor - besides in the header encoding = iso-8859-1 and in the out-queue it was ISO-8859-1.
Where is internally the encoding changed? Where/ How can I affect this?
Thanks for help.
Claudia

B2B typically works with UTF-8 encoding. The moment message is retrieved from the queue it is converted to UTF-8. If you have any special requirement, please send me an e-mail.
[email protected]
We will help you.

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