How to do Sale return after payment is made ?

Dear All,
         In my scenario,
                       i delivered the items to the customer
                        In customer end they paid for the particular sale through a check
                         Now,i posted the payment on my system against the sale all my documents related to the particular sale order was closed
                       check also credited on my account
                        In this situation,the Customer return the some of  the items.
                        How can i handle this issue,when am refered in forum most of the users suggested     the  following solution,Cancel the Payment
                                 Reverse the invoice invoice using Credit memo
                         But,My client not compromised with this solution,because of bank reconcellation issue
                          Now what they are doing in current system is they are consider this returnable amount as a down payment for the next sale they are adjust this amount in next sale(gave the reference of previouc sale) So, they need solution with out cancel the payment entries
                         Is it possible in B1 otherwise give me other solution without cancel payment entries
Regards,
Vijay.

hi vijay,
Create a standalone Delivery return document for items returned.
If items are excisable then create incoming excise invoice,
Create AR credit memo from return document so that stock account get debited and
customer account get credited.
Hope it will be right solution & customer get convinced.
Jeyakanthan

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