How to Fix Wrongly Entered External Email Forwarding Address?

I feel so stupid... I'm setting up a client's server, and I thought it would be a great idea to setup an 'alias' email address at the client's domain, that would automatically redirect/forward their email support questions to our support address. So, I created a 'support' user in their server, with the email address "[email protected]". I then went into the mail options for the user, and set it to forward all messages to "[email protected]".
Apparently, the OS X Mail Server only forwards messages between accounts on the same server - ie., it will not relay the messages to a third party. But it does not bounce the messages, either. So the sender believes that their message was sent, but the message never arrives at the destination.
I deleted the dummy 'support' user, but surprisingly, that did not solve the problem of the disappearing messages: now, although there are no more users set to forward messages to "[email protected]", no messages are ever sent to that address. That is, if a 'normal' user on that server wants to send us a message at that address, their message never reaches us - and they don't get a bounce. It's as if their server is eating all the messages to that address!
I'm guessing that when I set up the forwarding to an external address I must have created some 'loop', or corrupted some preference, which is now causing all messages to that external address to either be thrown out, or eternally queued. Questions:
1) How can I fix this?
2) Is there a way to configure redirection to an external address without hacking away at config files that are likely to be overwritten at the next update?

May be is to late:
/Applications/Server.app/Contents/ServerRoot/usr/bin/set_user_mail_opts -f list | grep null
user: (null): <[email protected]>
Check the contents of /Library/Server/Mail/Data/db/.mailusersettings.plist
Search the uncorrect mail addresses.
Search the correspondending user-guid, like 1AB9F9F6-024E-4D1F-9623-D22BDD93B826
<key>1AB9F9F6-024E-4D1F-9623-D22BDD93B826</key>
<dict>
<key>kAutoForwardValue</key>
<string>[email protected]</string>
<key>kMailAccountState</key>
<string>Forward</string>
</dict>
Run:
/Applications/Server.app/Contents/ServerRoot/usr/bin/set_user_mail_opts --auto_fwd reset -g 1AB9F9F6-024E-4D1F-9623-D22BDD93B826
Regards. Petra.

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