How to get help with refund for in app purchase

I downloaded the free app "Bakery Story" without realizing it was an app that allowed the user (in this case, my child) to run up a bill very quickly with in-app purchases (using my real money instead of the play money within the game). As soon as I received the statement from Apple about these unexpected purchases, I enabled the parental controls that block purchases from within apps like this. I am trying to use Apple website to find the rightbplace to request a refund on those purchases, but I only get so far with the express lane before I get a "server not responding" message. Any ideas for how to get help? (clicking the Report a Problem" link in the invoice email doesn't work either (and my WI fi Internet connection seems fine).

These Links may be Helpful
Mac Apps Store Customer Service
http://www.apple.com/support/mac/app-store/contact.html?form=account
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html

Similar Messages

  • HT204396 How to I submit a "Refund for In-app purchases made by a minor" request?

    Received an email from "insideapple" about applying for refunds for in-app purchases made by a minor.  I want to request refunds on quite a few in-app purchases made by a child without my knowledge/permission.  The email about getting a refund had a link. The link took me here.
    How do I submit a refund request?

    Hi  mario_08
    You are not addressing Apple here... this is a user to User Technical Support Forum.
    For your issue... Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT201304 How do I request a refund for "Refund for In-App Purchases made by a minor"? I received an email on this with a link that takes me into a loop with no request form to fill out as the email states. :(

    How do I request a refund for "Refund for In-App Purchases made by a minor"? I received an email on this with a link that takes me into a loop with no request form to fill out as the email states.

    Did you do this
    How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    or maybe
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    or the general place
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57

  • HT201304 Where is the form to request the "refund for in-app purchases made by a minor?

    Where is the refund request form located on your website. I am looking for the "Refund for in-app purchases made by a minor"

    How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    In th furuter set the Restrictions that prevent in-app purchases
    Also you can try:
    https://getsupport.apple.com/ServiceOptionAction.do

  • HT4009 refund for in-app purchases made by minor

    how do I submit for a refund for in-app purchases made by a minor?

    Click here and ask the iTunes Store staff for a refund.
    (103881)

  • HT4009 request refund for in-app purchases made by minor

    Where and how do I request a reund for in-app purchases made by a minor

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I got refunded for an app purchase but it hasn't showed up in my credit card

    I got refunded for an app but the payment hasn't showed up on my credit card.....what happened?

    i received a mail saying ....your money is refunded but i didn't receive the amount still .....where do i get the amount refunded .....and i removed my credit card details from the appstore......!!1

  • HT3702 I need customer support on refund for an app purchase that was made by my child, thanks

    Hey I need info on who to contact about a refund on an app purchased by mistake....thanks

    To report an issue with a purchase, follow these steps:
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    • Enter your account name and password, then click the Sign In button.
    • Choose Store > View My Account
    • Click the Purchase History button
    • Click the Report a Problem button at the bottom of your purchase history
    • Click the arrow next to the purchase with which you want to report an issue
    • Click the Report a Problem link next to the item with which you wish to report an issue
    • Click the Problem menu
    • Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
    • Write comments about the issue (optional).
    • Click the Submit button

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    Hi lbadek
    I can help with this please send us an email using the contact the mods link in my proifle and we will investigated from there.
    Thanks
    Stuart
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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    My child got passed my iPad security. I didn't think he was smart enough. He is five years old. He spent over $100 dollars on Dragon City. I'm actually not sure yet how much he spent, I'm trying to sort through it. He did it within 10-minutes, so it shouldn't be hard to track. The charges go to iTunes. (Their FAQ says that I would need to go to Facebook for reimbursement but not sure how that makes sense.) Anyone have any advice?

    Look at the link Diavonex posted.
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    Refunds from the App Store or iTunes Store

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  • Can I get refund for in-app purchase that doesn't work?

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  • How to get the loaded cost for the Parked Purchase Order Invoices.

    Hi,
    Could any one of you please help me out to find out how the loaded cost is calculated for Parked Purchase Order Invoices which have not been posted. The problem is that if the invoice is posted the ekbe-wrbtr field contains the total amt for any particular line item, i.e. the (material cost + unplanned costs + taxes ).
    But for the documents which are not posted ekbe-wrbtr does not have all the key data fields as that of a posted document. Is there any way out to find the total cost for the line item which is not posted.
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    CALL FUNCTION 'FI_DOCUMENT_RECORD'
        EXPORTING
          I_AWTYP            =  'RMRP'
          I_AWREF            =  W_AWREF1----->IR of Po
          I_AWORG            =  W_GJAHR1----->year
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        I_AWTYP_INCL       = ' '
        I_AWTYP_EXCL       = ' '
        I_BUKRS            = ' '
        TABLES
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    Regards
    Prabhu

  • HT4009 request refund for in-app purchase

    Hello,
    I've been going around and around trying to find how to submit a request for refund of an in-app purchase that I never received.
    I click on "report a problem" yet, no options to report a problem are available, just a huge list of FAQs and other articles on policies etc.
    If someone can direct me where or how to actually submit the request, I would be grateful for that.
    But, I'll submit my request here anyhow.
    I was emailed a Receipt for the Purchase by iTunes. Upon seeing the receipt I was surprised, because when I attempted to make the in-app purchase it did not complete, and i did not receive the product I was trying to purchase. Although, I am apparently being charge for it. I pasted a copy of the receipt below.
    So, my request is either a refund or credit toward my next iTunes purchase.
    Thank you.
    Deborah
    iTunes user ID:
    COPY OF EMAILED RECEIPT OF PURCHASE:
    Billed To:
    xxxxxxxxxxxxxxxxxxx
       Oakland, CA 94610-2730
      USA
    Order Number: MG******DG
    Receipt Date: 05/02/12
    Order Total: $4.99
    Billed To: Visa .... 9018
    Item
    Seller
    Type
    Unit Price
      Virtual City Playground, 55  Invest Points 
         Report a Problem     
      G5 Entertainment 
      In-App Purchase           
    $4.99
    Subtotal:
    $4.99
    Tax:
    $0.00
    Order Total:
    $4.99
    Please retain for your records.
    Please See Below For Terms And Conditions Pertaining To This Order.
    Apple Inc.
    You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
      Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/   
      Apple ID Summary •   Purchase History
    Apple respects your privacy.
    Information regarding your personal information can be viewed at http://www.apple.com/legal/privacy/
      Copyright © 2011 Apple Inc. All rights reserved
    <Personal Information Edited by Host>

    How the **** do you contact Apple re refunding money taken out of my bank account for failed Bejewelled inapp purchases that said error made me sign into itunes account, update my security number for credit card and still didnt download????? Going round and roundin circles trying to report a problem with it
    how were you able to do it

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