How to get the "loyalty plan", which is 60 a month with unlimited talk and text. Not able to get to a store, want to do this change online

How can I switch to this loyalty plan that is 60 a month.  Future son in law got it last month  by going to a store and complaining. I want to do this online, nothing on Verizon site that discusses this.

Ok, I've been a customer for very many years, I'm on a fixed retirement
income.  I need to reduce my bills, my contract ends in  Dec. I will be
pursuing other options unless I can get some concessions from Verizon.  My
future son-in-law was given this loyalty plan, so I know this is a
reasonable request.  My phone number is (removed)  acct number
(removed)
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Edited by:  Verizon Moderator

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