How to Monitor CTI Ports in CUCM
Hi,
I have got two IP IVR Servers one with 150 ports and another with 6 ports in Active/Backup style.
I need to monitor how many CTI Ports are used and how many are free and make a trent report for further analysis of traffic.
can someone guide me how to achieve that?
Thanks,
Gautam Gandhi
Hi Leosalcie,
I am trying to do the same monitoring, and I have the follow question:
What is APPID? I follow the procedure using RTMT and the program request to me following information, after I marked the APPID:
Specific Application Id, Wildchar at being or end, Comma separated addresses
Thanks,
Wilson
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When do the CTI ports between CUCM and UCCX get created
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I am trying to work out when the CTI ports between CUCM and UCCX get created.
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Many thanks for any help
RegardsIn new versions (since 4.x) UCCX creates the CTI route points on Call Manager when a trigger is added on UCCX side.
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I cannot find how to monitor open ports (TCP, UDP) and IP addresses on Windows based PCs. I need that kind of report for Internal auditors and Security officer.
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Scope: We will be running a tool which will monitor a port (TCP or UDP) for a specific host / IP and will throw a log file.
SCOM will monitor the log file and will throw a alert if the log file contains the string NOT LISTENING (Port not working or unable to open the port) which the program will create the log with the results.
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http://www.microsoft.com/en-in/download/details.aspx?id=17148
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C:\Port_checker\PortQry.exe -N 192.168.1.1 -e 5723 -p UDP -l C:\Port_checker\Result.log /y
-N = Hostname / FQDN of agent or Ip address
-E = Port # what you want to monitor
-P = Protocol (TCP or UDP)
-L = Generate log on the following location and name
/Y = To replace the existing log file name to fresh one without prompt.
The result in the log file will be as follows:
============================
For successful port open:
PortQry Version 2.0 Log File
System Date: Tue Oct 07 09:42:32 2014
Command run:
C:\PortQryV2\PortQry.exe -N 192.168.1.1 -e 5723 -p UDP -l C:\Portqryv2\Result.log /y
Local computer name:
192.168.1.2
Querying target system called:
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Name resolved to 192.168.1.1
querying...
UDP port 5723 (unknown service): LISTENING
========= end of log file =========
PortQry developed by Tim Rains
For failure port open:
PortQry Version 2.0 Log File
System Date: Tue Oct 07 09:42:32 2014
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Local computer name:
192.168.1.2
Querying target system called:
192.168.1.1
Attempting to resolve name to IP address...
Name resolved to 192.168.1.1
querying...
UDP port 5723 (unknown service): NOT
LISTENING
========= end of log file =========
PortQry developed by Tim Rains
Now as per the above results NOT LISTENING Port is blocked or is not opened and LISTENINGmeans
working or port is opened.
So now using SCOM you will monitor the log file Result.log in the location C:\Port_checker\ saying
if NOT LISTENING comes in the log file throw me a alert in SCOM consle or via email.
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LISTENING then it will throw a alert.
Refer this link on how to open a Generic text log alerting Rule.
http://blogs.technet.com/b/kevinholman/archive/2009/06/20/using-a-generic-text-log-rule-to-monitor-an-ascii-text-file-even-when-the-file-is-a-unc-path.aspx
Gautam.75801 -
I'm trying to integrate CUCM 10.5 and UCCX 10.5.
For some reason CTI route point and CTI ports are not registering on the CUCM and the status of the UCCX is "PARTIAL SERVICE".
On the UCCX Cisco Unified CCX Engine is in status "PARTIAL SERVICE" and the Unified CM Telephony Subsystem shows status "OUT OF SERVICE".
I tried with completely new installation of UCCX twice and got the same result twice.
But when I tried integrating UCCX 10 with the same CUCM 10.5 from above everything works fine and all the ports are registering right away.
In all the cases I have done the same configuration.
The versions of CUCM is 10.5.2.10000-5.
The version of UCCX is 10.5.1.10000-24.
The version of UCCX 10 with which it works fine is 10.0.1.11001-37.
Does anyone have an idea what might be the problem?No I haven't. Unfortunately I don't have a 32bit Excel at the moment to try.
Can you please tell me this: I'm installing a new BE6000 system that came with this problematic version of UCCX (10.5.1.10000-24). I have been testing during the weekend with 3 versions of UCCX:
-10.0.1.11001-37
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-10.5.1.10000-24
I got the best results with version 10.0.
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This is my first BE6000 installation and I'm not sure if this is OK?
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Cti port and cti route port on CUCM
I always confuse the meaning and usage of cti port and cti route port, can somebody explain to me? thanks.
when i got the explanation on this the 1st time this is what they told me:
the CTI route point is a virtual device that is always available and handles the call until the JTAPI app (UCC, CUE, 3rd party VM, etc)
this is where the call is answered, where it's put on hold, etc.
the purpose of the CTI route point is to have a DN that can take all the calls. The CTI RP also communicates with the JTAPI app to let it know that it got a call and asks what to do with it. the JTAPI app at some point tells the CTI RP to send it to a CTI port
the CTI Port is just like a phone line, it takes the RTP stream and is where all the interaction takes place, you enter your ID, information, password, etc.
it can only take one call at a time and the number of CTI Ports an app has registered equals the max number of call it can take at any given time
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Cti port , cti route point, and application user
Hello,
Can someone explain the reason why we use cti route point, cti port, application user for ucce. What is the function of each one when integrating with a ucce call center?
Thanks,I guess you are using CVP as front end VRU, where CVP treats customer with prompts and when customer chooses to talk to agent, CVP delivers call to agent with the help of the ICM.
so you need to understand CVP call flow first,like how call traverse different application(VG,CVP,ICM,CUCM) in unified CVP environment(specifically comprehensive call flow model).
then you need to do configuration walkthrough in your environment like check the dial-peer on the VG and see how call comes in, what dial-peer it matches, how number gets translated using translation pattern and where it routes (CVP,CUPS,CUSP etc)
go to next device and once again check the configuration, this is how you can determine flow of your call.
below link may help to you:
https://supportforums.cisco.com/document/6131/detailed-sip-call-flow-cvp-comprehensive-model
Regards
Chintan -
How many monitors can you use on a new imac with GEForce 780m?
My husband bought a new 27" iMac with the optional GEForce 780m with 4 gig of video ram. He wants to know how many monitors he can run simultaneously, and at what resolutions. He would obviously be using the Thunderbolt ports to do this. I thought this information should be easily found in the technical specs for either the iMac or the video card itself on the NVidia site, but it is not.
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Ok, rkaufman. Can he use two 4k monitors in addition to his iMac display? He wants to know what his options are in terms of number of monitors and the resolution. Yes, I know which monitor you buy will be the limiting factor for the actual display, but he has not yet purchased these additional monitors. If thunderbolt allows him to run 3840x2160, how many of them can he run at once at 32 bpp? How many if he chooses 2560x1600 instead?
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Monitoring access ports with DFM
Hello,
I need to monitor access port for utilization and high broadcasts and errors on Catalyst switch.
I can easily change access port in device details of the switch to managed state and it detects the thresholds fine.
Problem comes when user turn off the PC. The port comes to operationally down status which appears as a critical error in DFM.
I don´t want to monitor up-down status of access ports, but I can´t find out how to turn it off.
Do you have any idea?
Thank you.sistemas2.macae.rj.gov.br:82
That should work. I confirmed it on my server using http on port 84.
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Can't import CTI Ports in CUE 3.1
Hi Everyone,
I have recently migrated CallManager 4.1 to CUCM 7.1. Everything is working fine but CUE is not able to integrate with CUCM 7.1
I have provided the new credentials for Admin User and JTAPI user in CUE 3.1 and also made a new application user in CUCM 7.1.
When I verify CallManager Admin User in CUE web interface it shows Admin login successful, JTAPI login successful.
But when I try to search and import CTI Ports from CallManager, it shows me the error IOException: No such attribute.
Can anyone please help me with this issue?
Thanks,
Amit.Hi
See this compatibility chart:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.htm#CUCM
To run CM7.1, you need to be running 3.2.1 of CUE as a minimum.
Regards
Aaron
Please rate helpful posts... -
CSCts69270 - CCX CTI ports may stuck in out-of-service state when UCM Upgrade/Restart
Symptom:
CCX CTI ports (RP & IVR) may stuck in out-of-service state during CUCM upgrade or Restart.
Conditions:
During CUCM upgrade the The UCCX CTI ports (RoutePoint Triggers and few IVR ports) went into out-of-service state .
This condition may happen during CUCM upgrade process or CUCM nodes restart. When this happens;
The CUCM sate of down ports is "Registered".
The UCCX state of down ports is "Out of Service"
This was tested on following Release branch;
CUCM Version: 8.6.2.10000-30
UCCX Version: 8.5.1.11001-35
JTAPI Version: 8.6(2.10000)-2
CUCM is a 15 Nodes cluster over the LAN with 10 subscriber nodes.
UCCX is a 2 Nodes-HA Cluster, with one Route point, and 300 ICT IVR ports.
Workaround:
After Upgrade completes, restart of CTIManager service from the CUCM nodes serving the CCX.
Last Modified:
Aug 26,2013
Symptom:
CCX CTI ports (RP & IVR) may stuck in out-of-service state during CUCM upgrade or Restart.
Conditions:
During CUCM upgrade the The UCCX CTI ports (RoutePoint Triggers and few IVR ports) went into out-of-service state .
This condition may happen during CUCM upgrade process or CUCM nodes restart. When this happens;
The CUCM sate of down ports is "Registered".
The UCCX state of down ports is "Out of Service"
This was tested on following Release branch;
CUCM Version: 8.6.2.10000-30
UCCX Version: 8.5.1.11001-35
JTAPI Version: 8.6(2.10000)-2
CUCM is a 15 Nodes cluster over the LAN with 10 subscriber nodes.
UCCX is a 2 Nodes-HA Cluster, with one Route point, and 300 ICT IVR ports.
Workaround:
After Upgrade completes, restart of CTIManager service from the CUCM nodes serving the CCX.
Last Modified:
Aug 26,2013
Known Affected Releases:
(0)
Known Fixed Releases:
(0)Hello r.mata, do you have a question about this bug? Regards, Wes
-
How to monitor user logs,security logs,trace file,and performance monitori
Hi guys,
pls tel me how to monitor user logs,security logs,trace file,and performance monitoring.
thanks
regards
kamalHi,
you can have a look in the Netweaver administration :
http://<portal>:<port>/nwa
Go to monitoring, Java system reports, etc..., you will find what you want.
Fabien. -
Hi! I try to configure UCCX.
First of all, how many CTI port shoul I setup in Call Controll Group? Is it anought to setup one CTI port for all 10 agents?Hi
The system works like this:
1) Call hits a 'CTI route point', which is shown as a 'trigger' in UCCX. Think of that as a pilot number.
2) Before UCCX can do anything, it sends the call from CTI Route Point to a CTI Port.
3) On the CTI Port, the call is answered, and the scripts you define run. The call will stay on the CTI port until it is transferred out of the system OR to an agent, or the call ends.
4) When the call goes to an agent, the CTI port is no longer used.
So - typically you would have at least as many ports as agents. What the number of ports affects is the number of simultaneous calls that the system can have queueing or being prompted or held at once. How many you need depends on a lot of factors...
- If your agents take long calls, calls may come in several at once and queue for a long time
- If they have low staff periods (i.e. the big team lunch in the pub every day) calls will probably queue a lot
- If you have a lot of agents, and short call and queue times, you may not have a lot of calls queueing generally
- if you have a complex menu system or a lot of prompts before callers get to an agent, your CTI ports will be used for a longer time, and are therefore subject to more congestion
Generally you license the sytem per agent, and try to over provision the ports as it's difficult to predict what is needed. Consider the number of agents you have, and the number of possible inbound calls (i.e. number of inbound channels on the PSTN circuits used for the Contact Centre numbers), and the capabilities of whatever system you are replacing.
If you have 10 agents and a single PRI, and your license lets you add 20 or 30 ports, I would do it.
Sometimes customers get new licenses and add more agents, but they will never remember to set up more CTI ports... if they have more to start with, that's not problem.
Regards
Aaron
Please rate helpful posts... -
Hi Team,
CTI ports are register with the CUCM ip instead of UCCX . There should be UCCX IP , Whts wrong ?
Regards,try deleting the Call Control group from CCX.then, from Call manager, delete these CTI ports which would go in UNKNOWN state.
do not delete Trigger /Route point.
now, re-create Call control group in express with same CTI port range and associate same Trigger.
regds,
aman -
Multiple MoH files IPCC CTI Ports
Is there a way to specify which MoH file to play within the IPCC script?
I need to be able to Accept the call and while searching for an Agent play a ringback wave file. After a predetermined amount of time play a recorded message which can just be a step in the scipt, but I then need to play a different MoH file with actual music.
I know that I can change the MoH for all CTI ports associated with IPCC but have not figure out a way to change the MoH file that is supposed to be played depending on what point in the script the call is at. Thank you in advance.
RyanI may not be following you here, but I will try.
If I follow, you are looking to do the following:
1. Accept call
2. Play ringback (using moh)
3. Do some workflow
4. Play message (using play prompt)
5. Play music on hold using the CUCM MoH server and audio source file
If this is indeed your script flow, then you may consider the following:
1. Accept call
2. Start ring back loop:
:RingbackLoop
play prompt "ringback"
do some workflow (item 3 from above)
if goto NextStep
Delay sec
goto RingbackLoop
:NextStep
play prompt "message"
queue caller
Call Hold (this will engage CUCM MoH)
etc.
HTH.
Regards,
Bill
Please remember to rate helpful posts.
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