CSCts69270 - CCX CTI ports may stuck in out-of-service state when UCM Upgrade/Restart

Symptom:
CCX CTI ports (RP & IVR) may stuck in out-of-service state during CUCM upgrade or Restart.
Conditions:
During CUCM upgrade the The UCCX CTI ports (RoutePoint Triggers and few IVR ports) went into out-of-service state .
This condition may happen during CUCM upgrade process or CUCM nodes restart. When this happens;
The CUCM sate of down ports is "Registered".
The UCCX state of down ports is "Out of Service"
This was tested on following Release branch;
CUCM Version: 8.6.2.10000-30
UCCX Version: 8.5.1.11001-35
JTAPI Version: 8.6(2.10000)-2
CUCM is a 15 Nodes cluster over the LAN with 10 subscriber nodes.
UCCX is a 2 Nodes-HA Cluster, with one Route point, and 300 ICT IVR ports.
Workaround:
After Upgrade completes, restart of CTIManager service from the CUCM nodes serving the CCX.
Last Modified:
Aug 26,2013
Symptom:
CCX CTI ports (RP & IVR) may stuck in out-of-service state during CUCM upgrade or Restart.
Conditions:
During CUCM upgrade the The UCCX CTI ports (RoutePoint Triggers and few IVR ports) went into out-of-service state .
This condition may happen during CUCM upgrade process or CUCM nodes restart. When this happens;
The CUCM sate of down ports is "Registered".
The UCCX state of down ports is "Out of Service"
This was tested on following Release branch;
CUCM Version: 8.6.2.10000-30
UCCX Version: 8.5.1.11001-35
JTAPI Version: 8.6(2.10000)-2
CUCM is a 15 Nodes cluster over the LAN with 10 subscriber nodes.
UCCX is a 2 Nodes-HA Cluster, with one Route point, and 300 ICT IVR ports.
Workaround:
After Upgrade completes, restart of CTIManager service from the CUCM nodes serving the CCX.
Last Modified:
Aug 26,2013
Known Affected Releases:
(0)
Known Fixed Releases:
(0)

Hello r.mata, do you have a question about this bug? Regards, Wes

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What is the relationship between the number of CTI Ports configured to the number of seats licensed?
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