How to send for repair

Hello, I have an ideatab A 1000-F that is still under warranty and I need to have the micro USB charging port replaced (need to push the cord in to get it to charge). Is this covered under warranty and how do I find out where to send it? I am in Canada.
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Hi MeganB,
Welcome to Lenovo Community!
I’m sorry to hear that the Charging Port is not working as expected in your A1000-F Tablet; I would strongly suggest you to contact our Technical Support for further Assistance and information about the warranty policy, also to get the details of the nearest Authorized Service Center to get the issue analyzed.
Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.
Do post us back for further queries.
Best Regards
Shiva Kumar
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Similar Messages

Is my player spoilt? how to send for repair if no more warran

Hi there,

I think my mp3 player muvo tx fm is spoilt. Some days ago, i tried to insert into the usb port of my pc, the computer was not able to detect it and when i plugged out, the whole thing was very hot. Then when i put into the battery module with new battery, it could not work at all. Now I tried to insert into the usb port of my workplace pc, it also could not detect the player and the player was very hot too. 

I think there is no more warranty left. Anoyne can advise am I still able to send for repair and the estimation of the cost, such as consultation cost, repair cost etc?

Pls hlep, thanksss.

I would advise you to call CREATIVE CUSTOMER CARE first,see what they have to say. If you have to, you can go down to the repair centre and have it fixed. However, if the repairs are too costly, it makes no sense to repair it. You can get mp3 players very cheaply outside these days... a typical 52mb would cost around 00 bucks(might be more for higher-end ones, or lesser for the "no-brand" ones), while a typical GB would be in the region for 20-50.
In case you do not have creative customer care number, it's 685 400
=Glen=

Would like to know if I can connect a macbook pro and link to a PC in any way and still access the macbook pro's files. Display is out/have black screen. I want to back up before I send for repair, but don't own another mac to restart 7.

Is there any way to connect my 2011 macbook pro to my PC laptop (Dell) so that I can get files off of the Mac? The display on the pro is out and I've got a black screen. The computer turns on. Actually it turned on one time after many tries and when I took it the Mac store the guy hit restart before I could stop him. I don't have another Mac to back up files to in restart 7 mode and I can't see my external hard drive to copy to when the computer has no display, so I am at a loss on how to get the files. I would like to get them before I send in for repairs. Any suggestions are appreciated.

The only other thing I can think of is to pull the drive out and hook it to another machine with a USB enclosure. Something like this:
http://www.amazon.com/Vantec-NexStar-2-5-Inch-External-Enclosure/dp/B002JQNXZC/r ef=sr_1_2?ie=UTF8&qid=1388312417&sr=8-2&keywords=2.5+enclosure
Then you could read it like an external USB drive. It's easy to open up and get the drive out.

Camera won't work, sending for repairs

I bought an Xperia Z2 from a friend. The phone is nice and everything was working fine, until one day the camera stopped working. Whenever I open a camera app, even any flashlight app, it either says, "Unfortuantely, the camera has stopped" or "Can't connect to camera." I spoke to Sony customer service and received quick troubleshooting help. Unfortunately, neither updating the software, nor resetting the phone helped. I spoke to customer service again and they've asked me to send in the phone. I do not have a purchase receipt for this phone, so I asked a sony rep and he said it wasn't important and I could just send the phone without a receipt. So, I got the RMA, 82914324801 and I'm shipping the phone today. I hope it gets fixed within the next couple of weeks.
I checked the forums for repair reviews and thought it would be great if I document my entire repair process right here.
I've spent a lot of money on this device and just for that 20.7MP camera. I also bought the phone based on the fact that it was still under warranty. I also do not wish to get into a "call sony every other day" cycle.
If you have experienced either great or not-so-great customer service please let me know.
08/29/2014: RMA number generated
09/02/2014: Shipped by FedEx
09/03/2014: Delivered (as per FedEx), no confirmation from Sony
09/08/2014: Received an email from UPS for package shipping out of Sony. Contacted customer service they confirmed my device was being sent back but they didn't have any idea if the device was fixed.

What happened to your phone? Did it fix? And from what country you are? Thanks

Anyone's whine fixed after sending for repair?

All,
Sorry to keep harping on the whine issue, but I have not seen a lot on the forum from those who have their MBP's in for repair. Has anyone sent their machine in for internal hardware replacement and received a whine-free MBP in return?
Many have mentioned logic board and temperature sensor replacement? Interested to know how the repairs turned out.
Interestingly, I just received by MBP back from a white spot repair. They replaced the entire LCD and all the hardware. The best part is that on the bottom bezel where "MacBook Pro" is written some of the letters did not get filled in with the silver letter inserts, so I officially have a one-of-a-kind "MacBoo Po" It's very strange, there are indentions in the bezel where the letters should be, but not actual silver letters.
-JB

Mine just got pack this morning. the paperwork says that only the inverter was replaced, anyways its still makes a noise from the hard drive and a very very slight buzzing noise from the area the whine was coming from, but nothing like the whine and it doesn't vary with brightness, but my whine took time to develop and get louder so I am keeping my fingers crossed that I can leave the Macbook running while I sleep again (I have trouble with any noises, my GF's dell drives me insane even the power brick on that thing whines)
anyways I talked to them last tuse got the box on wed shipped in at 4:30 on thurs (took it to the local hub) and got it back today.

IPhone privacy when sending for repair.

Can apple employees access my photos, messages or any of my personal data when I send my IPhone in for a repair when it hasn't been reset?
My IPhone 5C has a problem where it doesn't accept any chargers, or charge at all when I plug in offical and unnofficial chargers, before when my phone was working, the battery life would last maybe 2-4 hours at 100% and often overheat if left on, and since I can't charge my IPhone to back up the data or reset my IPhone and update it,I have to send it away, with all of my personal information, apps, photos and accounts logged in on it.
Can the Apple employees access my IPhone and the data such as Photos in camera roll, videos, IMessage, text messages, call history? and if they CAN are they allowed to? is there a policy against viewing the persons personal information such as photos etc on the phone?
Thankyou

Play it safe, perform an iPhone backup to your computer or iCloud (or both if you're really cautious). If you do backup to your computer (which is probably best) you can also encrypt your backup if you'd like -- just make sure you remember your backup's password. Also make sure that your contacts are synced somewhere because contacts are not really part of your iPhone backup -- but if they're synced to iCloud, Gmail, etc. then its just a matter of setting up the iCloud or Gmail account to recover your contacts.
Once you've done that, on your iPhone select Settings/ General/ Reset/ Erase All Content and Settings. That will wipe it clean, and is probably what Apple would do anyway, but you can do this to ensure your information is erased before getting to them.

Send for repair?

I am currently having two problems with my G570 notebook.
First is a problem with latency sound/video keeps skipping.
And now the machine wont boot up. When turned on a screen appears saying there is "No bootable device".
I am wondering how I can send the machine off to be repaired under the warranty. I like in Northern Ireland (UK)

you can also make a cdr of linux ubuntu using this file :
http://releases.monubuntu.fr//oneiric/ubuntu-11.10-desktop-amd64.iso
http://rzr.online.fr/q/lenovo# g470 s103t (Please Contact me if your s10-3T is booting win7 or support bluetooth, 3g)
Lenovo S10-3t | Model Name : 0651 | Mfg Date: 2010/06/08
Lenovo G470 | Model Name : 20078 | M fg Date: 11/03/23 | BIOS: 40CN23WW(V2.09) 06/20/2011 | CPU: i5-2410M | Linux version 3.3.4lenovog470+ (root@lap) (gcc version 4.6.3 (Debian 4.6.3-4) ) #8 SMP Tue May 1 10:23:48 CEST 2012
OS:GNU/Linux/Debian

Broke my screen do i lose my data if send for repair?

Hi everyone, on friday my screen broke and i took it for a repair. Unfortunately i later realised that i havent backed up my phone the last 2 months.
The techguy said they MIGHT wipe the phone clean but i cant afford loosing my data. Is this true are they going to erase everything, i have passode lock enabled.
Is it not possible to install the new screen without formating? if not what should i do?
I read here that with an adapter i can hook up a mouse and use the phone for backup is that true?
Please let me know so i can recall the techguy before they mess with it.
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Yes,you get the cursor.I think they will format just to be sure no software issues are there after repair.
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Zen micro send for repairs location ?

Hello ,
Where is the customer repair center(sg) where i can get my micro repaired ?
thanks

You must contact support before returning a player. They will give you the address to send it to.

Send For Repair Got Back With Scratches

I got mine macbook in november. I had some problem with it in Dec and then i took an appointment with mac genius and gave mine macbook thinking that they will solve mine problem and will handle mine macbook with care. As mine macbook was just a few days old i mean i cant say a month and it was more than 15 days old so i cant go and give it back... So here it goes... the guy at mac genius took mine macbook and asked me to wait for 24 hours and they will call me with the status... after 24 i Called them and latter i came to know there is nothing wrong with mine macbook and he asked it to take it back... i went to store and got it back home.. i was in hurry.. i had to catch flight for mine work purpose... i went to office and i saw a big scratch on mine macbook even mine battery and underneath of mine macbook was in bad condition. i called the store. they say they cannot do anything.. i mean he called me back to store... thats in houston.... i will be going on monday back to that store.. Any 1 have any idea what can be done... i mean will they replace mine macbook or just they will talk and do nothing.. i have Protection plan with mine macbook.. as if they will do nothing i dont wanne waste mine ticket fare to just to go and talk... i know its their fault for scratches on mine laptop...

If you have a digital camera, it is probably a good idea to take documentary photographs at the store when dropping item expensive and delicate item off for service. That's like when you rent a car any they go over the car with you, noting any pre-existing damage before you drive away. That protects both them and you.
In this case, the store is taking temporary custody of your MacBook, so the roles are reversed, but the concept is the same. I'd make sure the work oder slip makes note of any damage - or general condition of lacking damage when handing over the computer.
It is a hassle, but at this point, Applecare and customer relations are probably your only recourse. At the very least, if you notify customer relations, perhaps they will put pressure on the store to handle equipment more carefully and future customers will benefit too.
This thread bothers me. Several other discussion threads recently reported similar poor experiences at Apple retail stores: either carelessly treated equipment or bad advice / crass treatment by the so-called geniuses. I want to see the quality of the Apple stores to be kept high, as this is what helps differentiate Apple from being just another PC. I feel the differentiation is part of what keeps the value of my Apple stock shares high - and I like that. (So far, there's a lot to like!)
Bill

How to send excisable parts of m/c for repairing outside the plant

hi guru's
the scenario is that, we have purchased a machine. so we have machine in our inventory as our asset. but now a part of machine (which is not mentioned seperately in our inventory) has to be sended for repairing.
now the problem is without the stock of that part how to send it outside
pls let me know the soln asap
ujwal

Hi,
Generally, Repair of Materials are handled via concept of Gate Pass (Returnable & Non-Returnable). But, SAP doesn't provide any option for creating Gate Pass (Returnable & Non-Returnable) in standard.
Try the below suggested procedure as a work around process;
Repair Process via Returnable Gate Pass: -
1. MM01 - Create Material Master for every Spare Part / Machinery to be sent to Vendor for Repair as Non-Valuated (Material Type "UNBW") (Do not extend Accounting and Costing views since you don't require postings of Stock value and consumption values, you only want to track the Service/Repair Charges). It's not necessary to have materials as Non-Valuated always, it depends on your requirement.
2. MIGO - Goods Receipt > Others (Receive the quantities of these materials using Movement Type 501 / 511) - Only if Stock of Material is not available.
3. ME21N - Create Subcontracting PO (Here Main Material and Component will be same material)
4. MB1B - Transfer Posting w.r.t. Subcon PO (Mvmt Type - 541, Spare Part stock will get posted to Vendor Stock)
5. MB90 - Take Print out of this Material Doc as Returnable Gate Pass (U need to configure Message Determination of Inventory Mgmt)
6. MIGO - GR against Subcon PO (101 - Receive Spare Part, 543 O - Consumption of Spare Part form Vendor Stock)
7. MIRO - LIV for Service Charges w.r.t. Subcon PO

Why won't apple let me send my phone in for repair?

My phone is unfortunately water damaged so I want to send it to get repaired.
After filling in the online form on the Apple support page a few days ago I realised I didn't have the £185 it quoted for the repair so I thought I'd leave it until I'd got paid to send for repair.
Now 3 days later, when I fill in the form online to send my phone for repair, once I get to the 'detailed quote and payment' tab, it redirects me to a page that says 'We're unable to complete the repair. Please try again or choose another solution.'
Does anyone have any idea why it seemed to be working fine a few days ago but now just displays this message? I've filled the form in so many times that I feel like I'm going crazy.
I would take it into an Apple Store but there isn't one locally.
Any advice?

If, as you said in your first post, there isn't an Apple Store you can get to, call Apple support and talk to them. As Tim suggested, it may be due to your having a repair order open already. If you call Apple, they should be able to get you set up.
Regards.

I have one iphone 4s is the third time that sends Ai repairs .. not my substitutions with a new record even if I have no guarantee I replace it with a new one I'm tired of this story what I can do;;

I have one is the third time that you send for repair .. not my substitutions with a new record even if I guarantee I'm tired of this story what I can do;;; For two months I have not mobile .. every ten days sends it to my dealer and sends it exactly as you send it back .. and no problems have been made ... find my solution;;

The people responding in this forum are just other Apple product users like you, not Apple itself. Apple Support Communities is primarily an end-user to end-user (i.e., users like you helping other users) technical issue support feature.
Try:
Contact Us

Iphone 4 quick battery drainage after sent for repair

HI, i bought my iphone 4 in Dec 2010, after using with no problem, in July, the sleep/wake button stuck, so i sent for repair. After 2 weeks i received back my repaired phone not new one. Then, i restored backup using Itunes, i noticed after that, my battery drain very fast. Before sending for repair, after i charged it at night and let it be on sleep mode (without using) until next morning at 6am, the battery will still have 100 - 99% and will last until 11pm (pls take note that i am quite an active user). But after i got it back from repair, i charged it like usual at night but the phone will have around 89% at 6am (without using, in sleep mode) and only last until 5-6pm. ***?! I am so dissapointed in these series of problem. I don't have any Apple Store near my place. Please help me.

Apple do not sell the iPhone in Nigeria ,you have an iPhone purchased in bulk from another Country
The warranty and ANY support for the iPhone from Apple will only be available in the country where the iPhone was purchased ,where ever that is ....................
Take it back to the "local Store " it does not sound healthy
It may have been hacked to make it work in Nigeria with a local carrier

How do I send a laptop in to HP for repairs?

I have an HP Pavilion laptop with a cracked screen. This is the second time the screen has cracked. The first time we had an HP tech come to the house to repair it. He seemed somewhat inexperienced and nervous and had difficulty getting the display opened up to pop in a new LCD. Apparently he must have damaged something internal in the process, which went undetected until the second time the screen cracked and had to go in for repairs. So this time I brought it to Staples, where the tech services guy was very helpful and was able to get the screen popped in no trouble, but now the laptop won't turn on. He said it's an internal hardware issue and not a hard drive or battery one, because when the laptop is plugged in, the power-source light is on signaling that the computer is plugged in (and he tested the hard drive for problems; the OS and data are intact and the drive works fine).
What the Staples guy also found was that the plastic display casing had been held together with electrical tape (probably from the first guy who repaired it a few years ago) and that in the process of the first guy prying open the screen, some internal component (he didn't say what) had gotten bent; most likely this was the culprit preventing the laptop from turning on. I left the laptop at Staples for a few weeks while they ordered a new "part" in hopes of getting it up and running again. They just called this morning to say they'd installed the new "part" but that it still wasn't turning on. I'll be going to Staples later this afternoon to pick it up. I am not ready to let it go to the dustbin and want to try sending it to HP in hopes that they can fix it in a factory environment. I don't know if it's still under warranty (got it as a Christmas gift in 2010), but am able and willing to pay extra even if it's not.
I searched online to find out how to mail in a computer for factory repairs and got this page:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00064570
...titled "Preparing Notebook for Mail-In Service at an HP Certified Service Center." On that page is a paragraph with information on how to contact HP for a service request:
How to schedule a service repair
For service in Canada and the United States, contact HP to schedule a repair with a certified HP service center. The HP agent will determine if the HP notebook PC needs to the repaired at a service center. If a repair is needed, they will schedule a pick-up of the notebook PC. The repair generally takes 5-10 business days including shipping.
I'm on the service page now but I don't know firsthand the make and model of the computer. I just know it's an HP Pavilion Ultrabook (obviously I can't run the auto-detect tool because I'm not on that computer). Although I don't know if Ultrabook is the proper term for it; when I got it, I thought it said Ultrabook but maybe is just a "slimline notebook" if there is such a thing. (It has a 14" screen and no internal disc drive or numeric keypad. I figured small-form laptops without disc drives and numeric keypads were called ultrabooks but maybe I'm mistaken.) The search form gives only one result for "Ultrabook" for the U.S., and I know that's not my model. I know it's not a netbook either. Is it just a regular laptop without the extra amenities, then?
TL;DR, I know, but what I'm hoping is that someone can provide me with a phone number or that I can call to get general support and request a mail-in repair service (and maybe inform me of a way to image a hard drive that needs to stay in the machine that can't turn on to run a backup program). If it turns out that the laptop is DOA, I'll just see if I can get an identical model through Amazon (or even if I have to go through eBay -- HP in their "infinite wisdom" doesn't offer affordable Windows 7 models anymore, which sücks just as much as Microsoft's useless replacement does). Right now I just need to get this baby STAT into the ICU.
EDIT: The left hinge on the laptop has also come loose, as another user described in this forum post:
http://h30434.www3.hp.com/t5/Hardware-Upgrades-Replacements/Hinges-problem/td-p/3945328
Presumably this has something to do with it too, as that user also said the screen hinges were wonky and the computer wouldn't turn on. (Possibly that "part" the Staples guy mentioned also has something to do with the hinge, or they're two separate problems just part of a coincidence.)
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Hi
Please find the links given below to call HP technical support.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Let us know how it goes!
"I work for HP."
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****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

How to send for repair

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