Intermittent Print/Scan Problems with Canon MF8380Cdw on Wireless Network

For nearly a year now, I've experienced problems printing and scanning using the Canon MF8380Cdw on our network. The most troubling are the intermitent problems getting the printer to respond during a print job after the device has been found on the network. Less troubling but still annoying are the problems scanning: it's very difficult to initiate a scan job. It usually requires trying to initiate the job from the printer AND from the computer in quick succession. I have reinstalled drivers many times. Why isn't printing and scanning effortless?
Print sequence messages in the Canon MF8300C Series print manager:
Printing - Looking for printer: takes a long time.
Printing - Connecting to printer: takes a long time.
Printing - The printer is not responding: takes a long time; indicates failure.
Some information that may help:
The client software correctly identifies the printer's IP address.
The wirless router is an Apple Airport Extreme Basestation.
The computer:
Model Name:          MacBook Pro
Model Identifier:          MacBookPro10,2
Processor Name:          Intel Core i5
Processor Speed:          2.5 GHz
Number of Processors:          1
Total Number of Cores:          2
L2 Cache (per Core):          256 KB
L3 Cache:          3 MB
Memory:          8 GB
Boot ROM Version:          MBP102.0106.B03
SMC Version (system):          2.6f57
System Version:          OS X 10.8.4 (12E55)
Kernel Version:          Darwin 12.4.0
Boot Volume:          Adrien's Laptop
Boot Mode:          Normal
Computer Name:          Adrien’s MacBook Pro
User Name: XXXXX
Secure Virtual Memory:          Enabled
Time since boot:          2:29
Canon MF8300C Series driver, version 10.0.0

Base station, laptop, and printer are all in the same corner of the same room--signal strength is not an issue. Have had problems, previously, when printer was connected to switch via ethernet. So... Nice thought, but I don't believe that's it.
Other things that didn't work: restarting printer, restarting computer.
Is it possible that OS updates mess with the driver, requiring reinstallation? Our PC users do not seem to have these issues.
I am also using a non-UFR II driver this time, but per a suggestion from a forum, I tried UFR II previously. I have read many forum exchanges involving Canon/Mac problems and have tried several solutions proposed by PAHU.
Reinstalled printer driver again today, and I can print again (for now), but it's an intermittent problem, likely to return.
Thoughts?

Similar Messages

Printing/Scanning Problem with HP All-In-One

As you will see, I am a bit confused as to how my Mac is talking to my HP all in one. I am having printing and scanning problems. When I try to print, nothing happens. I go to print status and the print job is there but the printer is not printing. I try pausing, deleting and trying to print again, hold to no avail. It recognizes the job, it just won't print.
Scanning is similar. Most of the time I end up with an error message "The scan cannot be performed because another program has control of the HP imaging device". It directs me to restart the program, close all programs, re-boot the computer. I have done all of these and no go. In addition, no other programs are running at the time.
As far as my computer recognizing the HP, it does in both wifi and bluetooth. I have made it my default printer.
I have a time capsule as a router and everything is set up properly for it. Four bars are shown indicating it is acting properly. Both it and bluetooth are turned on. The HP status lights are on for both wifi and bluetooth.
I have checked with HP and Apple Support and could not find anything that addresses my issue. Please help!!
Thanks

I had a similar problem awhile back with my HP F2210 all-in-one. I basically re-downloaded all of the software for the printer from HPs site. Before re-installing, I did a safe boot. Then, I reinstalled and restarted and all was well. When software update told me there was a new driver available, I installed it and things still worked. I'm able to print, scan, and all the printer is supposed to do without a hitch.

Scanning problems with Canon IR 2200

I am using Adobe Acrobat Professional 7.1.0, when I try to scan from a Canon IR 2200 using their network scangear v1.20 both programs become unresponsive. I am able to preview the scan but the operation halts. Can anyone help me please?
Thanks

Do you have an MG53xx? If so, then a scanner driver for this model is available from Apple so that you can scan with Image Capture / Preview. So if you open Printers and Scanners and select the MG53xx, you should have two tabs - Print and Scan.
Canon also has a scanning application called MP Navigator available from their web site. To use this application you will also need to download and install the scanner driver for the MG53xx, which should also be available from the same Canon web site.

Problems with Installing iTunes and wireless network connection

Every time I attempt to install iTunes it completely kicks the internet off and an error comes up that the wireless network adapter to not connect or is not detected. My internet service is connected to a router which I receive wirelessly to my laptop. I do not understand why it is happening and to get the internet to work again I needed to do a system restore. Any ideas why this is happening. Also when iTunes was installed it came up correctly, it would just not connect to the net. I have had a previous version on my old laptop but since purchasing this new laptop I am having such difficulty. On another note, if this problem can be resolved, once iTunes is working is there a way to get the songs from my old computer onto the new? Thanks for the help in advance!

I just saw your post and I resolved this on mine for my wired connection. I'm willing to bet that the issue is the same for wireless. Here's what I found.
Issue:
During the installation, iTunes installs some network components related to mobile device support over ethernet(Apple Mobile Device Ethernet Service - netaapl.inf). At the same time, according the logs, the install process removed OEM18.inf. This almost exactly coincided with the time that I saw the network connection die (preceded it by a few seconds).
Basically, iTunes appears to be removing a required network component.
Resolution:
After installing iTunes and the network connection breaking, remove the network device from Device Manager and allow Windows to reinstall it automatically.
The following instructions are for Windows 7, but they are close enough to follow for other versions of Windows.
1. Click the Start button (Jewel in Vista and Win7).
2. Right-click Computer and click Manage in the menu that appears (type your password or click Yes if prompted).
3. On the left side of hte Computer Management window, click Device Manager.
4. Click the arrow (or plus sign) next to Network Adapters to expand that section.
5. Right-click your network adapter and click Uninstall in the menu that appears.
6. Click OK.
7. Reboot.
Windows should automatically detect and reinstall your network device on boot.

Photoshop Elements 9 Printer Driver Problems with Canon MP600 printer

I'm having problems using my Canon MP600 printer with Photoshop Elements 9 with regard to the paper allocation. The MP600 has 2 paper trays and for some reason when using Elements it prefers you to use the top loading (auto sheet feeder) method all the time. For space reasons I need to use the bottom cassette. When you initially go into the settings for the printer within elements you can choose the cassette and paper type etc no problem and make a print. When you go back in to do another print it changes the setting back to auto sheet feeder so you have to change it back again which is winding me up! I have got the latest drivers for the printer and they are set up to how I would like the printer to work but Elements changes some of those settings for some reason. Does anyone know a way of fixing this please ?? When I'm not in Photoshop if I go to print something from the web it performs perfectly so I can only assume its Elements thats changing the settings.
Also when I print small thumbnail sized pictures on an A4 sheet of paper to test what the photo colour will look like when I go back into the print menu it puts the thumnail picture back in the center of the sheet of A4 rather than leaving it where it was, so then you have to put in the top and sideways measurements again to carry on ! The last version of Photoshop I had never did that. Does anyone know had to solve that problem ?? Any thoughts on the above problems would be gratefully recieved !

Thank you for your suggestions. I downloaded a more recent version of Twain, but this didn't help. I also tried closing and opening Photo Shop and restarting my computer without success. Reinstalling Photo Shop sounds like a very promising solution, but I'm not sure I will do it. In the meantime I can scan items using a printer program. These scans open in Photo Shop. It is an extra step.

Scanning problems with Canon Pixma MX300

Hi!
Alright, so I can print with the canon pixma mx300, but I cannot scan. I am able to get to the scan driver (scan gear), but once it starts to scan, the program begins to become non-responsive, I can hear the printer doing something, but the program just starts to freeze. The printer is connected directly to my computer, and I have no clue what to do now.
Erm...help

There is a possibility that some other software on your Mac is interfering with the Canon software. This could be the case if you had another brand of AIO (All in One) or a standalone scanner installed previously on this Mac.
If this was the case, then open System Preferences then Accounts. Select your account and then select Login Items. This is a list of all the items set to open when you log in. Some scanner applications will be shown in this list and if they are not related to the MX300 then this could be the problem. If you see something that you know you no longer have, then you can highlight the application and remove it by pressing minus ( - ) button. If you are not sure, write down what is listed and post it back here.
Sometimes there can be other applications that can be running in the background, but will not be shown in this list. For these types of apps, you need to have your Activity Monitor open when you attempt to scan. This will show the scangear application using a lot of your CPU resources. But hopefully it will also show another application that is running and using CPU resources, which often causes the freeze you mention. If you haven't used it before then this can be a tad daunting to look at. So if you want to take a screen grab, showing the scan gear app at the top, then post it somewhere to view I can have a look at it.
My last suggestion is to try another scanning application, like Image Capture or Preview. This can help to narrow-down the possible causes of the problem. If neither of these work, then it would suggest that ScanGear has a problem and needs removing/reinstalling. Let me know how the above suggestions go and if they are no help then I will give steps to remove the scanner software.
PaHu

Scanning problems with Canon Pixma 5300 series after upgrading to newest Macbook Pro

Are there drivers available for Canon pixma 5300 series for OS X Mavericks 10.9?
Scanning with my brand new Macbook pro using OS X 10.9 just isn't working like it used to with my old white Macbook.
Does anyone have any suggestions?

Do you have an MG53xx? If so, then a scanner driver for this model is available from Apple so that you can scan with Image Capture / Preview. So if you open Printers and Scanners and select the MG53xx, you should have two tabs - Print and Scan.
Canon also has a scanning application called MP Navigator available from their web site. To use this application you will also need to download and install the scanner driver for the MG53xx, which should also be available from the same Canon web site.

Problem with security settings on wireless network

I swapped out an old D-link router for a new D-link gigabit router and am now unable to get the security settings to stay on WPA2. I can set it okay, but the padlock doesn't show up next to the network name and when I go back to system preferences it has reverted to "none" under the security settings. Any suggestions??

Hi Bernd,
Thanks for the quick reply! And: of course there is no Acrobat Reader As everyone around me calls it like this I just wrote w/o thinking about it. Sorry!
I passed your answer to my colleagues searching for a solution. Obviously they made the right settings but the other side using the Reader had a too old version in which commenting was not possible, yet.
Hmm, all this hustle for no reason...
Anyway: thank you very much for helping!
Take care,
Birgit

Problem with Canon LPB 6670,

Hello, I have problem with Canon LPB 6670, while printing both sides the paper is jammed every time

First clarify this statement...
I captured video, and when I went on FCP and did log and capture, it said the camcorder was offline.<</div>
Have you already captured with this camera or are you trying to capture with it now?
If you're trying to capture with it now, are you capturing to an external harddrive? If so, the problem may be because you're overtaxing your FW bus.
If you're not already, you might try capturing to your internal (so the iMac is only accessing the camera on the single FW bus), then transfer the media to an external to edit.
Does the iMac recognize the camera? (check in System Profiler)
Is the camera in playback mode?
Have you tried shutting down and making sure your camera is on before opening FCP?

Having problems with canon lbp 7018c on osx yosemite. Is there an updated driver for it?

having problems with canon lbp 7018c on osx yosemite. Is there an updated driver for it?

Hi jaleesf,
this video helped me. Printer/Scanner Fix With Yosemite No Matter What Brand
-crazy

I have a problem with Canon PowerShot SX 60 Hs-camera with Camera Raw, I cannot open the pictures taken in raw mode. How can I update Camera Raw? I also tried with Photoshop Elements 13, but it was the same, I could not open raw pictures.ts 13

I have a problem with Canon PowerShot SX 60 HS-vamera wirh Camera Raw in Photoshop Elements 12, cannot open raw files. I have the newest version of camera Raw plug in, whats is the problem?

It is on our radar and hoping to add it in an upcoming update.
As soon as it is available, it will be update in the below article.
http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html
~ Arpit

Problem with Canon RAW 5D/7D Raw file and Magenta highlights

Hi everyone,
I've noticed a problem with some Canon RAW nightly shots when in scene are present magenta spotlights (also red and blue):
In the core of light, magenta color become "solarized" and white burned, and there is no way to recover it with any Adjustments. (also but in minor way, Red and Blue lights)
Opening the RAW file in Canon Digital Photo Pro the same images are perfect:
(left image Aperture3 - right image Canon DPP)
Any suggestion?

I have exactly the same problem with the 7D RAW files. I have tried Leopard+ Aperture 2, Snow Leopard + Aperture 3 trial and nothing makes a difference. Horrible magenta colour cast on the neutral tones, yet the blues are over-saturated and total lack of sharpness no matter what you do.
I shot JPEG (neutral) and RAW together so know what they should look like. I don't get any problems with Canon DPP software so the error seems to be in the Aperture RAW converter. The issue seems to be more apparent in low light or images with a lot of neutral tones, other images shot outside in good light appear to be pretty much ok. I even tried the latest version of Lightroom and that can't seem to handle them well either.
The link below was a thread that was running on the 7D problems, but no solution was ever provided.
http://discussions.apple.com/thread.jspa?threadID=2267875&start=0&tstart=0

Problems with n97 apps connecting to network (Voda...

Problems with n97 apps connecting to network (Vodafone UK – 3G)
Recently a number of my apps which used to connect automatically to the internet (which ever was available – known wi-fi or 3g) have stopped doing this. They now only connect to one known wi-fi.
I’ve tried uninstalling and reinstalling each app, but this hasn’t solved the problem. I’ve checked for software updates and do not believe any have been applied or are available. All apps have been downloaded via Ovi on the phone. I still am able to access the internet by the web browser which was installed on the phone and via google maps (which also still manages GPS position, search, etc).
The apps which I notice causing a problem are:
Sainsbury’s/nectar
Tesco
Map my tracks
Snaptu
Opera Mini
Any one got any ideas???

I have the same problem since i updated my mac to 10.5.6.
Each time I have to do a diagnostic and retype the WEP password to have the internet connection.

HT4864 I am getting a triangle with an exclamation point next to my inbox...it says: There may be a problem with the mail server or network. Verify the settings for account "MobileMe" or try again. The server returned the error: Mail was unable to log in

I can send but cannot recieve email
This is the messege I am gewtting:
There may be a problem with the mail server or network. Verify the settings for account “MobileMe” or try again.
The server returned the error: Mail was unable to log in to the IMAP server “p02-imap.mail.me.com” using “Password” authentication. Verify that your account settings are correct.
The server returned the error: Service temporarily unavailable

Also if I go to system preferences accounts and re-enter the password it fixes the glitch sometimes.

Why do I get an "unable to connect - There may be a problem with the mail server or network." message from iCloud. I have verified the settings. I can access my iCloud account online but can't send or receive e-mail via the mail account.

Text limits to the "Question" link prevents a full explanation:
This is a long-time problem. I have tried to resolve it with Apple but their "Customer Support" is merely a name.
I can go online and access my e-mail but when I try to send or receive e-mail via iCloud through my internet server (Google fiber now but the same situation existed with my prior service), I receive "There may be a problem with the mail server or network. Verify the settings for 'Apple Email' and try again.
"The server returned the error: The server 'p0-imap.mail.me.com' refused to allow a connection on port 143."
Well, I have verified the setting and tried again and again and …
Well, you get the idea …

JungleTaxi Cabbie wrote:
Csound1: iCloud: Configuring Mail with Mac OS X v10.6 or iOS 4
Enter your Incoming Mail Server, User Name, and Password using the following settings:
Incoming Mail Server: mail.me.com
User Name: Your iCloud email address (excluding @me.com)
Password: Your password
Last Modified: Jun 27, 2013
Maybe you should test these things before calling people out, because these settings do function perfectly well.
iCloud is not supported on Snow Leopard or lower, why bother to mention it?
The OP has an iCloud account, and that can not be opened without Lion or Mountain Lion (on a Mac), IOS5 or 6 (on an iPhone/iPad)
The document I linked to is Apples documentation for iCloud on current devices,I don't care whether you believe that you know better than they do, but it will affect the people who follow your advice as it won't work
JungleTaxi Cabbie wrote:
Also, if you're not running Lion or Mountain Lion, there is no "Mail, Contacts & Calendars" prefpane.
I never said that there was, perhaps you imagined it.

Intermittent Print/Scan Problems with Canon MF8380Cdw on Wireless Network

Similar Messages

Maybe you are looking for