Hp c4280 photo-smart added to new hp pavilion dv7 notebook. printing custom sized paper won't center

I recently bought an HP Pavilion dv7 notebook and added my HP C4280 printer. It prints normal things fine, but when I try to print with custom size paper (for instance, 5" by 10" notecards) and want my information centered in the middle of the page, the alignment prints it in the middle of an 8.5" by 11," way off center. I've read help on word and hp and can't find an answer. The only difference is an updated version of word.
I did download the patch and had no luck with that. Any suggestions would be great! Thanks!

Hi - It definitely sounds like the SW or printer driver isn't recognizing the paper size.  First thing I would do is make sure that the paper size in both the printer driver and in Word match.  For the printer driver, go into File, Print and you should see an option for Printing Options or Printing Properties.  Click there and verify that you've got the paper size set correctly.  In Word (not sure which version you're using) 2010, go into Page Layout and choose Size to make sure it matches the printer driver.  Try printing again.
I'm assuming you're using the printer driver that came with the printer?  If not, you can download the latest Win7 driver from here.  Once downloaded, install it and follow the steps above.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

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