HP Deskjet 2480 not shown in devices and printers

i am new to windows 8.1 therefore i will be asking lot of questions in coming week
i have installed BENQ Scanner 5000 and HP Deskjet 2480 all in one
both scanners is not being picked up by my new HP Laptop running WIn 8.1
when i connect BENQ Scanner it is not being shown in devices and printer
when i connect HP Deskjet 2480, it is shown not connected in devices and printer
they work fine in my old dell laptop running windows 7 see my post here which include screen shots http://www.eightforums.com/drivers-hardware/69205-both-scanner-not-working.html  

Hi makhan10, Perhaps something is blocking the download from finishing, such as an Antivirus, or Firewall program. Let's try the following steps in this order:  Uninstall the software. Uninstalling the Printer Software. (Only if the software was partially installed, or installed previously, otherwise, carry on with the rest of these steps.)Clean boot the computer. How to perform a clean boot in Windows.Disable any Antivirus programs. Disable Antivirus software.Disable any firewall programs. Windows Firewall from start to finish.Create a new user account. Managing User Accounts and Logins (Windows 8).Reinstall using the HP Printer Install Wizard for Windows. Hope this helps!  “Please click the Thumbs up icon below to thank me for responding.”

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