HP downloaded printer software fails to install

Anything that I print (to my HP Photosmart 6520 Printer) on 4x6 photo paper (from my HP computer with 64 bit Windows 7) are printed approx. 1/2 inch off-center.
I downloaded the following update hoping that it would correct the problem.
HPCOM_292008_HPPS_6520_x64_000_003.exe
The update would not proceed but gave me the following message:
1. Check that your device is:
- Connected to your computer (It was)
- Powered on (It was)
- Not in an error state (It was not in an error state)
2. Clear any error states (There were none)
3. Click Start Again
Any ideas as to why it will not install?

Hi EvelynMae,
Welcome to the HP Forums! I see that, your HP Photosmart c4380 software is failing to install on Windows 7. I am
happy to help you with this issue! I have a couple of questions for you:
Can you make copies with the printer?
Is the power cable plugged directly into the wall, or a surge protector? Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
In the meantime, I would try uninstalling the software, and then re-installing again, using the HP Printer Install Wizard for Windows.
Hope to hear from you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Hi EvelynMae,
Welcome to the HP Forums! I see that, your HP Photosmart c4380 software is failing to install on Windows 7. I am
happy to help you with this issue! I have a couple of questions for you:
Can you make copies with the printer?
Is the power cable plugged directly into the wall, or a surge protector? Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
In the meantime, I would try uninstalling the software, and then re-installing again, using the HP Printer Install Wizard for Windows.
Hope to hear from you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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