HP Envy cash back

Not sure where to post this but..................I am trying to claim £100 cash back on my HP ENVY Notebook - 15-k201na which I purchased from HP.I submitted the claim on the 20th and received an email on the 2nd saying it was rejected (quote)"This could be for the following reason:• Your contact details do not match those on the invoice" and aking that I submit a nw claim. I replied to the help email address twice asking for clarification as I could not see how I could do anythng different. Emails read on 23rd. Today I received an automated email saying (quote) "If your claim has been rejected, we cannot amend any registrations so please submit a new claim within the 30-60 claim window." I am unable to submit a new claim as when I try I get a messageThe serial number 5CD****94 has already been used  (I have redacted the serial number)I have re-emailed the so called help line but time is running out to make the claim and I have no idea what to do. I have looked for a department that can be emailed (as I am not in th UK at present so can't phone) without success. Help please. 

Wrong place to post this. THis is HP user fourm not HP support. You need to contact HP support and call or email them again.

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oriblem was, F9 was showing the usb hdd selection as being specific to my wd (Western Digital) My Passport 0748 drive, and it now had a different name and assigned UUID due to having been reformatted from NTFS to ext4.  I had to get rid of that specific drive reference, and F9 gave me no way to do it.  It had to be somewhere in the Systems Settings, which are accessed via the F10 key.  But I had already looked at the boot device order in the Systems Settings, and it was okay, and tried both with and without the legacy boot option.  Still no go.  Support gave me a few more ideas to try, but it was real late, I was tired, so I elected just to use F3 and text the built-in SSHD during my rest period (SSHD stands for Solid State Hard Drive, which is an excellent feature of this laptop, as mechanical hard drives wear out and develop problems over time). So when I woke up today, I hoped the changes made earlier would help.  They didn't.  I turned Legacy support back on, and tried to get the 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commanf now shows you the contents of the root folder on that drive.  The contents of the first drive were not what I needed, so I repeated this process to get to the root of the 2nd HDD.  This had the recognizable folders for Ubuntu in it, so this was the drive I had installed Ubuntu to, and I then used a repeat of the "dir" and "cd" commands ro walk up the home > username > foldersought > folderfilestore, where rhe username, foldersought, filderfilestore are simply representing the actual names used. When I got to folderfilestore, I was refused oermisson to enter.  This happened in the GUI as well.  Well, where the users may be balked, root or super-user have no problem.  LiveCD does not permit you to log in as root, but in Terminal mode, you can become super-user by typing in :sudo -s" or "sudo su" and pressing Enter.  From the LiveCD, you don;t even have to enter a password.  I mean you are just there.  To avoid further folder and file disputes over priveleges, I used the following command:  "chown -R nobody:nogroup " and stuck the name of the folderfile store on the end.  In a few moments, that folder and everything it contained had all priveleges revoked.  Now I could selectively go through this folder from the GUI and eliminate needless or unwanted folders and files, while merging the remaining on the separate storage partition I had previously formatted on the externally connected HDD that had been My Passport. Why am I going into such detail?  Because this is what you can do with a LiveCD of any distro of Linux, and you can do it all with free software that you download off the internet.  I just prefer Ubuntu, because it is widely supported and most like Windows in terms of its Gnome or KDE GUIs.  That means less relearning.  Anf the magic that Linux is, is (1) Better, faster, smaller than Windows,  (2) Completely free,  (3) able to work with Microsoft volume and file formats so you don't lose everything you already have, and (4)  Even run some MSDOS and 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comes with Eindows 7 Pro, Windows 8, 8,2, or 8.3.  I'm going to trash all that anyway.  And MS' enticement, that I can have a free upgrade to Windows 10 is not something I need to hear.  The ubuntu (and other Linux distros) community is worldwide and people help each other through forums.  Support for Windows is not so lavished, and while some of it is free to visit and download from, you find that technical support is of the pay-extra kind or of the as covered by the warrantee nature. I won't close this thread yet.  I'm at the start of a lengthy copy-reformat-reinstall-recopy effort, and just because I can boot up from a LiveCD and do some of it does not mean that I will find the PC able to boot from the internal drive when the reinstall is complete.  Until then, it is a play it by ear effort still.  

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