HP Envy Failure ID...Help?

Hello,Last week my wife received her Envy computer back from HP with a replaced hard drive.The computer is still giving her problems and she called tech support today. Support had her run diagnostics and the Failure ID was GXXTPO-7457N2-MFGH6J-619003.The hard drive is still under warranty, but the rep she spoke with on the phone indicated this Failure ID is a software problem and not under warranty. Has anyone seen or does anyone know what this Failure ID specifically represents? I'm looking for more information into what type of software problem this is. Frustrated that we just received her computer back with a replaced hard drive, and now we have a software problem that HP is suggesting is not under warranty. I tried the HP diagnostic failure ID decoder website from an earlier forum post, but it did not show up. Could be that the "O"s should be "D"s, but I tried all combinations and still couldn't find it.http://h20364.www2.hp.com/WTYWeb/Home.aspx Thank you for any help.

Were they re-certified by HP or some other company?

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Hi @dBurnet1T,
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@mr-twinkielover ,
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http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
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I work on behalf of HP

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Thank you very very much in advance. Sorry for the huge amount of text. :-x
Message was edited by: UnderTheMud
Message was edited by: UnderTheMud

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Basics of File Recovery
General File Recovery
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HP Envy Failure ID...Help?

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