HP Envy Hinge and Screen Issue

HP Envy model 6-1010ea has a weak hinge which has now also affected the screen.
I see that this is a common problem.
Please help

Thanks for posting but I really don't think you can comment if you are not aware of the specific issue.
If you search for the HP envy hinge issue you will see many many posts that relate to this and in each instance HP has collected the machine and fixed for the customer.
I have alraeady had this experience with one of the two machines I own and HP picked up the laptop, repaired and returned it at no charge.

Similar Messages

  • HP's Low Grade Hinges and Warranty Issue.

    Hello,   HP Area Heads,  Envy Notebook Division Heads,  Support Division Heads  and CEO.
    I regret to say that perhaps buying an HP Envy laptop worth Rs, 1,15,000/-  will turn out to be my big mistake. I never thought that HP would use a LOW Grade material for Hinges that would break on its own within less then 5 months of usage.    If i calculate ,  I work 5 days a week and 5 months = 100 days.  Even if i open and close laptop twice every day = 200 times.      WOW  just 200 times and Left Hinges breaks on its own and yet HP disagrees to accept its poor quality.
    HP Enginner says it won't be coverd under Warranty,  where as your Case Manager Mr. Pratheesh C R  says
    1.  Your laptop is Covered under repair only warranty
    2.  and we will repair this for free of cost as an exception. 
    Now I have multiple objections to this.  I can send you several links available on google and youtube videos, which confims that HP laptops has known issue with Left Hinges.
    1.  So even if you repair it, there are chances that it might break again, due to your poor quality of Hinges.  which means there is big expenses waiting if this happens again.   
    2. What's the use of buying an extended Warranty of 2yrs, if these things are not covered within it. ( Now let me clarify, I am not saying that if i drop the laptop or spill coffee over it and then asking you to repair it free of cost.     I am asking you  because its broken on its own due to poor quality and you have known issue with your left hinges)
    3. A simple hinges broken, its repair procedure requires a good amount of parts replacement Top Cover, Bottom Enclosure and also disassembling the laptop to fix the hinges, This is very painful, no one likes a postmortem on his new laptop.   This also leaves a possibility that other parts may get damaged in the process.
    There is only two ways, that could convince me.
    1.   Either replace your faulty product and give me a new laptop.
    OR
    2. Take the responsibility of fixing hinges when ever is broken in my 2yrs extended Warranty period free of cost. 
    by adding me to ADP coverage for my exended period of warranty.  ( Remember I am not asking you to do any favour if i drop the laptop or spill coffee over it.  )
    This way, i would be relaxed and would not be worring about quality of hinges and what if after fixing it breaks away again on its own.
    Remember laptop is worth Rs, 1,15,000/- .  Its brought from my hard earned money.  I feel too much of pain.
    Regards
    Jignesh.
    Dear Mr. Desai,
    Greetings!
    This is further to telephonic conversation, I appreciate you taking the time and giving us a detailed summary of your experience.
    We understand that your experience was not a positive one and we sincerely regret for any trouble or inconvenience we have caused you however it was not our intention to disappoint you in any way with our service. We wish to address your needs and provide the best solution available to resolve your issue as soon as possible.
    As discussed, your HP ENVY 17 LM TS SE 17-j102TX ALLis covered under repair only warranty.  Any electronic products has chances of failure. Thus all electronic products have warranty policy which clarifies that against technical failure during the warranty period will get rectified without any additional charge.  In accordance with the warranty policy of the company, the company has investigated into your grievance and is in the process of procurement of a replacement for a spare of the HP ENVY 17 LM TS SE 17-j102TX ALL.
    As discussed our technical team has validated the reported issue and confirmed part to  be replaced free of cost as an exception.
    Kindly share your confirmation to  proceed further with part replacement, however the request for unit replacement is not a resolution to the reported issue.
    We request you to refer HP Warranty Terms & Conditions for more information.
    http://welcome.hp.com/country/us/en/privacy/limited_warranty.html
    Should you need any further information please feel free write back, we would be more than glad to assist you.
    Thanks and regards,
    Pratheesh C R
    Customer Relations Case Manager
    APJ PPS CSS
    [edited personal information by Moderator]
    India
    Working Hours: 09:00AM to 06:00PM (Monday to Friday)
    - Your full name  :  Jignesh [Edited]
    - Country location:   India
    - Telephone contact number  :  [edited phone number]
    - Email address :  [edited email address]
    - Model and Serial number of your unit
    1) Serial no :[Serial Number edited by Moderator]
    2) Product no:F2D12PA
    3) Model :HP ENVY 17 Leap Motion SE NB PC
    Costing Indian Rupees : 1,15,000/-    One Lakh, fifteen thousand.
    Such a high value PC and Hinges gets broken just within 6 months.  This is a case of HP poor quality product.
    Yet as per HP Support Service Partner "Jabil Center", Andheri Area, Mumbai City,  says that this is considered as damage by customer and it cannot be covered under warranty.
    As per them, I have to claim under ADP and for that I have to prove that it was Accidental Damage,  which is again  subject to HP approval.
    (Now I am wondering, was choosing HP over Dell my mistake ?)
    As per Engineer, to fix hinges, he has to change Laptop Top Cover and Base enclosure,  which means almost dismantling the laptop and reassembling. (as per YouTube videos)
    Something that is not acceptable to me.     I would rather demand a replacement for a fault product.
    - Any HP Case numbers or HP Service Ticket numbers you may have been provided by Hewlett-Packard   :  For reference, Case ID is [edited case Id number by moderator]
    - HP Support Forum Username  : JigneshDesai

    Hi @JigneshDesai ,
    Thank you for visiting the HP Support Forums. I needed to edit your post and remove the personal information that was present. From our Rules of Participation:
    Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.
    If you need people to contact you directly, either ask them to send you a private message or subscribe to the thread so you will be notified when there are replies. You may also click on your name anywhere in the forum and you will be taken to your profile page, where you can find a list of threads you have participated in.
    Sharing personal email addresses, telephone numbers, and last names is not allowed for your safety. If you have any questions feel free to send me a private message in reply.
    Thank you
    George
    I work for HP

  • HP m6 broken hinge and screen

    The hinges on my HP m6 laptop are breaking and as a result my screen is starting to break. I've noticed that many others have had this same problem and was hoping HP could fix this issue since it seems to be a very common problem.

    I saw your post and have forwarded it to the right people to have it reviewed. You should hear back from someone shortly via private message on this forum.
    Keep an eye on the PM (Private Message) envelope at the top right corner of each page. When you see a number next to the grey envelope, click it. That's the way you'll be contacted.
    If you need to know how to post a private message
    click here
    Thanks.
    - I worked for HP.

  • Hinge and heating Issues with my G560

    I am facing the following issues with my G560. It was purchased on 11/26/2010.
    Overheating - The laptop heats up and turns off after a continuous usage of 2-3 hours.
    Hinges - The plastic portion covering the hinges came off within 6 months. I continued using the laptop and now the metal hinge has come out and the wires have come out and I think the hinge may have been broken as well since I see a metal portion protruding below the monitor.
    Can someone help me understand how to get these fixed.

    Rajesh,
    Welcome to the forum.  I received your private message with additional information and based on your indicated purchase date, the system should be under warranty.
    Since you are in warranty, both of these issues should be able to be addressed by service.  The hinge sounds like it should be covered unless the system were dropped or otherwise incurred damage from use.
    The number to call for support is 877-453-6686
    Please follow up with me by private message if you need more help on this after calling support.  
    Apologies that you have troubles, but I feel confident that we should be able to resolve them.
    Best regards,
    Mark
    ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
    Mark Hopkins
    Program Manager, Lenovo Social Media (Services)
    twitter @lenovoforums
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

  • Windows 8.1 Upade video and screen issues

    After installing the windows 8.1 update on my very new HP desktop computer I was nothing but dissapointed. First the update messed with my screen and shrunk it. I fixed this problem later. My current unsolved problem is that now I cannot watch youtube videos any higher than 360p at maximum and sometimes this resolution still goes pixalated and choppy, stalling the video. As well as youtube, my sims 3 game now is conciderably less clear and the image quality has been reduced from when I first bought this computer. I was told that this computer (with graphics card) would play my sims wonderfully and it did, until a month after i got it and installed windows 8.1. I am not very good with computers and i would appreciate any help.

    Sam, welcome to the forum.
    I am going to recommend reverting to Win 8.0.  I had nothing but problems with my HP computer when I updated to Win 8.1.  I blamed the problems on everything but Win 8.1.  I finally came to the realization that it was the culprit.  I did a full System Recovery using the Recovery Discs and my computer runs far better.  I am going to wait a bit to try it again.  I am not certain that it is ready for prime time at this point.
    Please click "KUDOS star" if I have helped you and click "Accept as Solution" if your problem is solved.
    Signature:
    HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
    HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
    HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
    HP Photosmart 7520 AIO
    ++++++++++++++++++
    **Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
    Intelligence is God given; Wisdom is the sum of our mistakes!
    I am not an HP employee.

  • HDD and screen issues - disaster after disaster ... Crying my eyes out

    Hi I am new here. I hope I can find some help here. Many thanks in advance.
    2 days ago when I turned on my iMac all I got was a grey screen with a apple sign or a blinking question mark (force quit many times).  I followed all the solution guidance I could find on this site. The safe mode couldn't even funtion - the computer just kept turning itself off. Finally when I performed Disk Utilities - Disc recovery ( after trying to repair permissions many times under single user mode and DU) the messages said that the disk could not be recovered.
    I hadn't done any back up since i last reinstalled(upgraded) my OS about 3 months ago because all my hard drives were full and had been looking into buying a new one.
    I have some very important files that were the result of my hard work these recent months (yes, no back up ... I've been crying my eyes out .... I've been using this iMac for more then 3 years and never had any major problem before this.)
    I've noticed that many people recommend DiskWarrior on this forum. Out of desperation I bought a copy from the Apple store although one of the stuff there told me that " it would not do anything more than Disk Utilties can do - don't waste your money! " ( I also bought a new WD My Passport HD).
    And guess what.... He was right!
    After the 'rebuild', DW simply says that " the new directory cannot replace the origial becase of a disk malfunction". And under the 'preview', I compare the original mac files ( which were the same as while i previewed  under DU), and it appeared that DW only recovered a few useless old files (date 2007) with files names I cannot recognised.
     In the 'Home' file it appears completely empty. In the 'Users' files, the file under my name 'Sophie' appears empty as well. However, when I look at the 'Users' size, it's 153.88 GB while the only other file under the 'Users', 'Shared' is only 422.1 k ( I never placed anything in shared files before.)
    I therefore presumed that most of my files must be hiding in the 'Users' files. So I use the DW funtion to copy the entire 'Users' file to my new WD My Passport. It took more than 11 hours and still couldn't finish the whole copy. During the copying process I tried to go back to the DiskWarrior help section and the whole thing just crushed.          
    These are my questions:
    1: Now there is a 'Users' file in my My Passport. It still appears empty but the size shows to be 139.1 GB. Do you think I can recovery anything from there? How?
    2: After leaving DiskWarrior copying files overnigh from 'user' to my new HD, it has left deep marks of the two menu boxes on the screen. Is my screen fxxxed as well? Is there anything I can do to get rid of the marks? 
    After spending almost 200 pounds that I didn't have, I have managed to made more damage and there is still no hope of geting back my countless hours of hard work. I feel very depressed. I will be so grateful if anyone could offer some hope.
    Thank you!!    

    I looked at some of what you said earlier:
    In the 'Home' file it appears completely empty. In the 'Users' files, the file under my name 'Sophie' appears >empty as well. However, when I look at the 'Users' size, it's 153.88 GB while the only other file under the >'Users', 'Shared' is only 422.1 k ( I never placed anything in shared files before.)
    I use the DW funtion to copy the entire 'Users' file to my new WD My Passport. It took more than 11 hours and still couldn't finish the whole copy. .
    1: Now there is a 'Users' file in my My Passport. It still appears empty but the size shows to be 139.1 GB.
    I have already reformatted my entire hard drive
    FileVault works by placing your entire Home into a single encrypted item called a "sparsebundle", and unfortunately that generally leads to an "all or nothing " situation in terms of data recovery. You generally can't recover just "some files", because they don't exist in unencrypted form - you have to hope that the sparsebundle is either still intact and fully functional, or at the very least still contains all the data and can be repaired. It's somewhat disconcerting that the size of /Users was 153GB on the original disk, and is now only 139GB on the Passport, with a history that the copy process by DW did not complete properly.
    Since you have reformatted the original HD, I doubt that a fully intact 140GB+ Filevault sparsebundle can ever be recovered from it, and again, this is usually an all-or-nothing situation. That means that your hope has to be that the sparsebundle was fully copied to the external drive, is still intact, and will recognize its password. That's still a possibility, and we could explore it further here if you wish, Or, as Bee suggests, you might want to explore sending your machine and external drive to a professional data recovery service. I think that route would be very expensive, but you could inquire first.

  • "Guy)" and screen issue

    Has anyone else noticed that when you try to type the word "guy" or a a typo'd version of the word, it will always correct it to "guy)".
    Is there a reason for this?
    Also, another problem with my phone seems to be the screen's response to waking up. Often (and it's been happening more than normal) my phone's screen will refuse to turn on or respond.
    For example, (this just happened less than 5 minutes ago), I just received a text message, my phone vibrated and made it's nice little bell sound, yet, the screen didn't turn on. When I pressed home, the screen flashed my background (for less than a second, hardly enough for me to even see it), turned off, then turned on white a nice plain white background and turned off again. I pressed Home once more and it was a nice white screen that lasted until I hit the sleep/wake button.
    After that, it took several presses of Home and the Sleep/Wake button to get it to turn on and stay on (The screen remained off for that time).
    The unlock screen (now finally on) would actually be frozen, the spotlight on the text not showing up, and sliding my finger (as to unlock) would cause it to freak out for a few moments (I don't know how to describe this part) before eventually locking.
    Then, turning it on would seem pretty standard, as if nothing has happened.
    The problem is, sometimes when I also receive calls and the phone freaks like that, I can't answer the call because the screen remains off or frozen.
    Other times it will happened when I just try to unlock my phone.
    Both of these problem plagued my previous iPhone (which was replaced), so, it's something I'm not too happy about.
    Does anyone have and tips or is experiencing something similar?
    P.S. Don't worry, I've tried the R's solution, and not even restoring has helped me so far.
    Message was edited by: Daniel Griff

    Don't know about the "guy" thing but it you have done the standard troubleshooting procedures with no success, you need to call AppleCare or make an appointment at an Apple Store since it sounds like you have another defective iPhone.
    I have no other tips and I've never experienced the same since 6/29 last year.

  • Fan and Screen Issues, MBP SR 17" Hi Res

    Earlier my fans ran up to 5400 rpm and stayed there (while watching a movie in quicktime, cpu loads was very light), even after getting CPU Temp down to 50 degrees. I restarted the machine and they remained there, after putting it to sleep the went back down to 2000 RPM.
    Now they have risen into the 3500rpm range and have the CPU Temp to 48 degrees but are still running at this speed, very very slowly moving down. I have not been doing anything but running firefox- CPU load is negligable. This fan behavior seems out of the ordinary to me.
    Also, my screen has a lighter band across the bottom, I would like to know if this is normal, see pics below. Thanks.
    [img]http://www.lightmast.com/images/screenbleedsmall1.jpg[/img]
    [img]http://www.lightmast.com/images/screenbleedsmall2.jpg[/img]
    [img]http://www.lightmast.com/images/screenbleedsmall3.jpg[/img]
    MacBook Pro SR 2.4   Mac OS X (10.4.10)   Final Cut Studio 2 (And all the big black books that come with it!)

    The lighter band on the bottom portion of the screen along with the screen being unevenly lit is considered normal by the folks at the Apple Store. I have been through a bunch of 17" Hi Res screens and also bought it to the notice of all the on duty store managers. They acknowledge it but do not have an answer or a solution for me. It's not their fault because all the units that I have come across (which is quite a few) seem to display these artifacts.A few of the non Hi Res screens also displayed the same symptoms. I have given up bringing it to their attention. The Hi Res screen that I have which I got earlier this evening has dark spot(like there is no light) in the bottom left and right corner of the screen. I think it is just the nature of the beast.
    Hope this helps.
    MBPro   Mac OS X (10.4.10)  
    MBPro   Mac OS X (10.4.10)  
    MBPro   Mac OS X (10.4.10)  
    MBPro   Mac OS X (10.4.10)  

  • HP ENVY 6t has many issues with USB headphone, Bluetooth and more serious issue

    HP ENVY 6t doesn't work with USB headphone, unfortunately. could u let me know how to fix it?
    Bluetooth mouse has been working for a day, it suddenly stopped working. Having checked the PC bluetooth connection, which said "Working properly".   Could you let me know how to re-connect, or re-work?
    "Not complete shut-down" blue screen issue right after receiving the HP PC when I closed display to be in sleep mode.
    I see the "Safe mode" "...." or "Normal mode" screen always.
    The HP PC is not stable UNFORTUNATELY.
    Even if just brand new HP PC, there seems to be many issues.

    I would recommend using this document for your mouse: http://goo.gl/XDRRy
    And using this document to troubleshoot your headphones issue: http://goo.gl/hV9fu
    Most of the time with USB headphones, you have to download the driver from the manufacturer before they will work properly.
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • HP Envy 15 Screen Issues

    Hello,
    I have a small problem.
    Last night when I tried to turn on my HP Envy 15, the screen remained black.
    At first, I thought the whole laptop was broken, but I noticed the LEDs over the Wifi and Sound button were still alit,
    and the computer made the normal start up sounds.
    The laptop logged on, etc etc, i could even hear certain programs turn on when I clicked randomly.
    When I looked very carefully, I saw that the screen was actually all there, but it was just very dark (and I mean extremely dark, I had to shine a lamp on it to even see normally clear detail like the mouse pointer).
    It was late, and I didn't want to panic, so I turned the laptop off, closed the lid, and took the battery out.
    This morning, when I tried to turn the laptop on, same thing happened, except this time the screen didn't show everything really dark, it just flickered.
    Normally this would not be such an issue, but I'm in a special situation.
    I go to a boarding school in England, yet I got my laptop from a bestbuy in Canada as a present.
    Currently, I am in Portugal with my father until early septermber and the ability to communicate with people on a day to day job is limited, let alone talking about computers.
    What should I do?

    Hi @lapp32
    Welcome to the HP Support Community. I see that you are having a problem with your display screen. I will be happy to help you with that. You mentioned that you have only had this notebook for 5 months and you also mentioned having no warranty coverage. If you purchased this new then you have an automatic one year warranty and I would recommend giving us a call regarding the repair. You can reach HP Total Care at 1-800-474-6836 in North America or start here if you live outside of North America.
    If you are 100% sure that you don't have a warranty then I can provide you with a Maintenance and Service Guide that will show you how to remove the display assembly so you can tighten everything up but opening the notebook would void any warranty. That is why I want to double check with you before I post it.
    Please click “Accept as Solution ” if you feel my post solved your issue.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Thank you,
    BHK6
    I work on behalf of HP

  • Macbook screen cracked, HD and performance issues

    I am definitely disappointed with my computer.
    I have a Macbook 13.3" 2.4Ghz Intel Core 2 Duo 4Gb 160Gb HD, Serial#: W8**VM0P5, and within 1,5 year I have faced many issues, which are related here:
    September 24th, 2008
    O.S. CRASHES
    I bought it in late September 2008, in Cologne, Germany, at the reseller "Compustore PC Gmbh", and also asked 4Gb Ram, and a Wireless mighty mouse.
    After changing the Ram memory, i went home; and a few days later, the problems came. Sometimes, the system crashed suddenly, showing the grey screen: "You must restart your computer". I thought it was normal, and continued to use, when it became more frequently (Picture: http://picasaweb.google.com/gstorck/MacbookProblems#5476986272817173138). It was little strange for a new laptop, and then I took it back to the store to fix it. The seller just took a look, changed some configurations, and gave me back again. I did this twice, and had to get back to the store for the third time, due to new crashes and some lack of performance. Then the seller replaced the Ram memory, with new 4Gb.
    After that, the system worked more stable; the problem happened some two or three times after some months, but it was ok.
    November 9th, 2009
    HD Problems
    One year later, in late 2009, I purchased a Mac OS update, the Snow Leopard. I was back to Brazil, where I live till today. During the OS installation, something went wrong and it couldn't be completed. Mac asked me to restart the computer, but then the system didn't start anymore; some files were corrupted. I guess there was not enough space to install the update, so it was not completed; but it should be no reason to the corruption of the OS.
    November 10th, 2009
    I took my computer to the local Apple technical support, the "Omni Informatica", in Curitiba, PR, Brazil, to format the HD and reinstall the Snow Leopard. As I needed more space, I also changed my original 160Gb HD for a new 250Gb Western Digital HD. The service was finished in Nov 17th.
    I noticed also little cracks in the laptop case, but I had no time to insist with the bad local technical support to repair it (I know Apple already acknowledged this problem.) They said, at first, that they would have to ask the Apple USA to send the body, or something like that.
    (Pictures:http://picasaweb.google.com/gstorck/MacbookProblems#5476986477312032226)
    January 12th, 2010.
    SCREEN CRACKED
    The reinstallation was ok, and the laptop was running well. Suddenly, when I take the Macbook from the case and open it on my desk, something pretty wrong appears: a large crack on the lower right corner of the screen.
    It was not dropped, it was not crashed, and I did not "close it with a pen inside".
    The screen simply cracked. And as so many similar problems with another users I could easily find on the web, I really expect Apple to admit it as a Manufacture's fault. The local technical support said it is no other thing except I hit the laptop, or dropped it, so it's all my fault. (See Picture 3)
    The only thing they can offer me is to repair the screen for R$1200. I am definitely not going to pay for this; a "normal" and good pc laptop costs this price (And a new basic macbook costs today R$2400).
    If the problems were just it, it would be not so bad.
    (Pictures: http://picasaweb.google.com/gstorck/MacbookProblems#5476986361400585122)
    February 11th, 2010
    HD FAILURE
    After 1 month, on Feb 11th, my new 250Gb HD simply stopped working. Different from the first time, that the HD was just corrupted, this time it has really broken, it died. I had it all backed up, but I have lost the HD.
    Back again to the technical assistance, they said to me the problem was the same that cracked my screen: my fault, on letting the laptop fall, or hitting it with some kind of pressure. They couldn't do anything, and even the Western Digital 3-month Warranty would not cover this type of problem ("user's misuse").
    May 28th, 2010
    DECREASE IN PERFORMANCE
    I'm working again with the original 160Gb HD (formatted and reinstalled), and some other external drives to store my files.
    It's been quite difficult to deal with all this Data and Screen problems, and now the Macbook's performance is decreasing every day. It's been slower to process operations and to launch the applications. Sometimes, the system does not even sleep anymore when the laptop is closed, or it takes so long time to sleep that it just sleeps when I open it again. Besides, sometimes the mouse pointer disappear, and some bizarre graphics take its place.
    Don't forget: It's a 1,5-year-old Macbook, with 2.4GHz, 4Gb RAM and the O.S. is installed for no longer than 4 months. It is supposed to work better, I guess.
    I saved a lot of money to buy a good computer, and to get rid of the endless issues I had with PCs. That issues never were so serious with the ones I face now with Macbook.
    Even if I pay R$1200 to replace the screen, with the money I don't have, I would still stand these performance issues, which seem to have come with this problematical laptop. I hope to have some solution from Apple, if it want to deliver what it promises and want to keep a customer.
    Otherwise, I will have to change to another system platform and another computer manufacturer, to see if I stop throwing money away with these devices. I think that maybe at least, the cost-benefit ratio will be higher.
    Did anybody receive contact from Apple support about these screen problems?
    Guilherme R. Storck
    Apple user since 2008
    <Edited By Host>
    gstorck (at) gmail (dot) com

    Well, your first issue is pretty clearly just some bad RAM, and it sounds like even the replacement RAM was bad. Who knows if the people who put it in had any kind of clue what they were doing. I've seen repair shops where people are smoking in the same room they do repairs.
    Second problem sounds typical of a failing HDD. It's a fairly common problem with laptops... Apple, Dell, Lenovo, HP, Acer... Probably the single most common problem with laptops no matter who makes them. People get this notion in their heads that the "portable" aspect of laptops means you can pick them up and carry them all over while turned on. Which you can... If you don't mind dramatically shortening the life of the HDD. What "portable" REALLY means with laptops, is that they are easy to move if you put them into a powered down state. They should NEVER be moved around when in normal operation. And since you seem to do a bit of traveling, if you're on a plan, and there's turbulence, you should shut the laptop off until it smooths out.
    The screen cracking could have something to do with the rather sudden change in climate. Germany isn't exactly the frozen tundra, but it is a pretty different climate from Brazil, and changes in things like humidity could cause problems. The laws of thermodynamics tell us that things expand as they heat up, so if there's already a crack somewhere, it could easily get worse as a result of increased heat.
    And since your initial hard drive was already starting to fail, it hasn't magically stopped failing since being removed from the system, so obviously performance is going to get worse.
    At this point, it's pretty much impossible to tell where the damage was done, so you're probably just out of luck. The people in Germany could have screwed something up, or the people in Brazil, it could have been environmental damage, and it's possible the defect was always there, it just didn't manifest until recently. There's just no way to tell for sure. So Apple is unlikely to do anything for you.

  • N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU H...

    MODS THIS IS NOT A POLL OR IN ANYWAY SHAPE OR FORM A VOTING THREAD IT IS A THREAD TO WARN USERS ABOUT THE PURPLE SCREEN ISSUE AND HOW TO SPOT IT IN THEIR PHONES CLEAR AS DAY , I HAVE BEEN INFORMED FROM THE DIRECTOR OF COMUNICATIONS AT NOKIA VIA TWITTER THAT THIS THREAD IS OK AND THE TEST IMAGE IS FINE TO LOAD UP
    The following has been added by vandelay (Nokia administrator) :
    Please note that there is normally a slight variation in the purple color level in each display
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    slightly higher level of purple color tint on their device screens.
    Nokia Care's technical experts told me that the easiest way to spot this problem is to just look at the black idle screen of the device - if there is a clear purple color tint on the idle screen, you should have the device inspected at a Nokia Care point. They will repair the device the device under warranty if there is a clear defect in the device.
    So seeing some purple on the test image does not necessarily mean that your screen is faulty, but we hope that it helps some people to decide whether they should visit a Nokia Care point.
    (end of vandelay's addition)
    as you may or may not have read many n8s and c7s have a purple tint issue
    this can easily be spoted by saving the picture below to your pc , transfering it to your n8/c7 , then viewing the image in your gallery
    if the image shows purple squares in some areas then iam afraid you have one of the screens that is showing defects in gradiation of colurs and the greyscale
    there are also many n8s out in the wild that dont have this problem , i have 3 n8s , my gfriend has one , hers is perfect and shows the test image with no purple tint at all my three n8s all have purple tint and some display it worse then others
    the test image can be viewed on any brightness and it should display just as it does on your monitor screen ,my gfriends n8 displays the image perfect under all brightness levels yet my three n8s show the purple tint heavily on low brightness and not as much on full brightness
    the test image can also be viewed via tv out and hdmi out and again if you have a defect screen you will see the image perfect on your tv yet on your n8 screen you will have purple tints
    here is the test image for you to load to your device and view via the gallery
    as stated above if you have one of the screens with defects in colour gradiation you will see some of the squares as purple
    this shouldnt be happending as there n8s out there that display the test image perfectly
    from all my research on this in the last month and my time studying ICT systems support in which i have a diploma , it seems clear to me that nokia have used at least two screens in the build of the n8
    many phones bought between october launch and december dont have the problem yet there are still some that do but not as many as now , phones bought from the end of december up untill current date seem to have the issue moreand its now nearly impossible to find one without the purple tint issue
    this leads me to believe that from the start nokia were using at least two screen in the n8 , then one started to run out around december and by the end of december a huge majority of n8/c7 handsets have the troubles, if not all of them shipped after december
    infact ive been to every phone shop in lakeside , chelmsford , colchester which included : carphone warehouse , o2 , vodafone , orange , three ,  phones4u , tmobile all n8/c7 handsets i asked to look at had the problem not one n8 i looked at didnt have the issue 
    i have been in contact with nokia care escalation team , all they did is send me very badly refurbed handsets back for my brand new n8s ,  which across all three handsets had the following faults
    #hdmi covers scratched and worn
    #no imei number under the hdmi cover on one of them
    #torx screws on battery cover very worn
    #plastic top caps not fitted right
    #one had a huge gap between the silver screen surround and the main chasis of n8
    #they all still had purple tint issue
    so nokia sent me three refurbed handsets for my brand new n8s , i obvously complained as they were so new i could have taken them back to the shops with the reciept but now nokia had changed the imei numbers my reciept was useless , i said i should be sent three brand new n8s , they again sent me badly refurbed handsets just as bad as the 1st lot and again all three of them had purple screen issues 
    i complained again and this time supervsior took over the case and agreed that 3 new n8s should be sent to me as mine was so new , she got them sent out and this time they were new but they still have the purple screen issue
    thats a toatal 12 n8s direct from nokia and all of them have had the issue  so i cant recomend going to a nokia care point or nokia care uk as the refurbs i was sent was a complete joke and looked like they were just used handsets that had been through a rough time
    through this month of me talking to nokia and sending emails and getting these phones swapped back to a condition of the phones that i sent them , they have said they are investigating it and taking it seriously however after some of their actions towards users (myself included) on these forums it doesnt seem like they are taking it very serious at all , they have known about it for a month now and we still have not had an offical response from nokia themselves
    if you would like to read more infomation on this problem and to see how wide spread it is then please check the following links
    http://www.nokiausers.net/forum/nokia-n8/39462-i-think-nokia-using-two-different-types-screen-n8-may...
    http://www.nokiausers.net/forum/nokia-n8/39532-n8-purple-screen-test-please-take-part-if-you-have-n8...
    http://www.allaboutsymbian.com/news/item/12604_Defective_screens_found_in_som.php
    http://forum.dailymobile.se/index.php?topic=39665.0
    http://www.nokiadna.com/2011/02/nokia-n8-nokia-c7-oled-screen-issues-plauge-nokia-users/
    http://n8geeks.com/nokia-n8-amoled-display-issue/
    there are many more threads about this issue across the net and if you google n8 screen problems or n8 purple screen problems you will come acroos many many pages of unhappy users from all across the globe
    i just hope nokia sort this out soon
    ho do you users with the problem feel about this issue and how do you think nokia should resolve it
    id be happy for a screen swap at a nsc or via warranty postal repair as long as it could be done quickly and the user wasnt without their phone for too long after all this is nokias mistake and not the users that bought the phone so all fixes should be at minimal disturbance to them
    heres hoping when you test the image your not as unlucky as me and many other n8 owners from across the globe , its a brilliant phone but this screen issue lets it down alot especially during watching films and stuff

    sorry to hear you guys are having troubles too , its a shame sucha  great device as the nokia n8 has had an issue like this arise , it is effecting alot of n8/c7 handsets and is quite a widespread issue across the globe
    it would be great to hear from as many users as possible about this and what they think about it as a user of the c7/n8
    jimmyireland about your post mate
    yes it was written by me and yes it ws deleted not once but 3or4 times actually
    the mods said it was because i had set up a poll and voting system , so i read through forum rules and posted it again with what fitted their guidelines and even put in big caps that it was not a poll but a thread to help users identify a problem and discuss it which is what the forum is for , it was deleted again , i then posted it again with just the test image and how to spot the problem and again put big caps that the post fitted their guidelines and was just to help users , it was again deleted and i was banned by mods for 2 days saying that i had broke forum rules and posted a poll and that the test image wasnt a proper test image
    i then asked other users to post the image but when they tryed nokias spam filter kicked in with a message saying that their post contained spam and that they should write it again and try posting again
    to be honest it really looked like they were trying to cover up the issue , fair enough my 1st post could be considered a very very rough poll but the posts i made afterwards were edited to fit nokias guidelines and they still removed them ad banned me and then other users posts were marked as spam
    so i tweeted alot of people and even nokia have said that as long as the post doesnt contain polls/votes then it will be fine to postand that mods shouldnt delete it , which was excellent news and hopefull this thread will stay and users can load the image and test their screens and then discuss the issue here so nokia can see users discussion in one thread , it will alo help awareness of the issue
    hence this post that isnt a poll but a thread to help users identify wether their n8/c7 has a screen with a defect in the gradiation of colours
    as stated in original post not all n8s have this problem my gfriends doesnt and it displays the test image perfectly on all brightness settings , yet my n8s show the image as very purple on low brightness and the brighter the screen goes the less the purple is shown , it is still there just not as visible as it is in the lower brightness settings
    as i also mentioned many n8s between october and mid december are fine although some still have the problem , yet from mid december till current date the amount of n8s with purple issue is much much higher and it now seems very very rare that you will get a brand new n8 from the shops without this screen issue which leads me to believe that from launch nokia have used at least two screens in the builds of the n8 , some great screens and then the ones with dodgy purple tint , from the threads across the web it seems like the good screens nokia were using either run out or they have failed to source the same screen or the manufactuer of the screen has changed something
    iam not a nokia hater and iam not here to cause trouble or loose nokia sales etc
    i love nokia have used them for years and used symbian since the 6680 , iam always helping users across the web with their nokia problems and am an avid user on nokia users please check my profile and feel free to check my posts and how many times ive been thanked for being helpfull
    http://www.nokiausers.net/forum/members/buxz777.html
    as you can see i love nokia and spend alot of time using their devices , speaking highly of them and helping their users with problems, i also love good customer services and customer relations
    i understand that big companys have build issues iam a gadget lover and trained in ict supprt iam not silly and understand that these things happend and building these phones with such complicated electronics and some could end up with issues , it could happend to anyone , sony , apple , samsung , blackberry , lg etc etc
    however its how the companys react to these issues and relate to their customers that have spent 100s of pounds on their devices that is important , issues do arise , its how the company looks after its customers thats important
    i think alot of users think the same , they dont expect nokia to click their fingers and go heres a fix but they do expect nokia to investigate the issue and they do expect nokia to relate to its customers and not ignore them or the issue which is what it looks like when posts are deleted and users are banned for posting informative posts that help users identify a problem
    things like sending users really bad refurbs for brand new n8s also dont help users confidence in nokia statement of going to nokia care about the problem as all i got was second hand looking n8s that still have the problem they were sent off with and the originals were in much better condition
    like i say iam not here to cause trouble and i love nokia the n8 is the best phone ive ever had and its almost my dream device and everything ive wanted on a device for years its the ultimate convergance device and agadget lovers dream , however when you see your gfriends and some of your mates n8 screens display the test image perfect then your n8 display it with a very purple hue it does dissapoint you and you do hope that nokia will take notice and fix the issue with the least amunt of hassle to the users
    cheers jimmy and sorry about the long post just wanted to clear some things up
    now lets get back to discussing the issue and what other users think about it
    have a great evening

  • My Apple Macbook hard drive crashed and I had to replace. Now trying to reload CS5 and having issues. When I click download from Adobe download page, a screen pops up saying "Access Denied". I have serial number, but don't even get to a page to enter. Ple

    My Apple Macbook hard drive crashed and I had to replace. Now trying to reload CS5 and having issues. When I click download from Adobe download page, a screen pops up saying "Access Denied". I have serial number, but don't even get to a page to enter. Please help…Thanks!!

    Make sure you have cookies enabled and clear your cache.  If it continues to fail try using a different browser.
    You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

  • Start-up grey screen lock and waking issues

    Hello, I've been having several problems with my iMac G5 that seemed to all start at the same time just in this last week:
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    2/ computer won't start up again after sleeping - EITHER screen remains black and fan noise is heard, OR screen image comes back but then distorts slightly, a dark gray washes over it, and a restart notice appears (also distorted).
    I have tried the follwing techniques to fix the problems:
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    Could this be fixed any other way by me? Or does this sound like a classic "G5 power/video issue" and I should just bite it and take it in?
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    iMac G5   Mac OS X (10.3.9)  

    "I'm not sure what else I can do. I am, of course, aware of the "Repair Extension Program for Video and Power Issues" but as I live in Japan, outside Tokyo, it is going to be a long haul to get my computer in to be looked at.
    Could this be fixed any other way by me? Or does this sound like a classic "G5 power/video issue" and I should just bite it and take it in?"
    Hi Corrie, welcome to Discussions. Unfortunately I think you hit the nail right on the head. I would find a way to get this done with extension program because paying to fix it maybe cost inhibitive. (could you ship it to a friend or relative in the USA and have them take it in)???
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    SMU reset

  • Satellite Pro A300D-131 - warped casing and screen hinge scratches

    Has anyone experienced a warped casing around the power button, mine is raised a good 1-2mm.
    I also notice that the screen hinge clearance between the hinge and body is so tight that the silver effect finish it scratched to bits. The laptop is only a couple of months old and it looks decidedly tatty already, it just looks like poor case design.
    I have Satellite Pro A300D-131.

    I have Satellite A300 in front of me. The notebook belong my girlfriend and it is about two months old. I have checked described areas and I didnt notice anything unusual.
    To be honest I do not like this new Toshiba design because I like to have most of the ports on the back side but this new design has made by Toshiba to have more stabile screen hinges.
    If you really think there is some serious problem I recommend you to contact nearest authorized service provider. They should take a look and give you advice what to do.
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