HP ENVY TS 15 E0M24UAR#A​BA has Win 8 OEM - but hangs at 0% when I go to MS Store to download Win 8.1

I did all Windows updates, until it says "no updates available".  PC Just hangs at zero, sometimes giving error 0x80200013, but usually just hangs for hours at zero, without showing any error.  The small free apps download fine in the MS Store, but not the Win 8 to 8.1 update, which it says is 3.6 gigs.  What gives?

Hi @MarvinJones ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your concerns with the update not going through and giving the error code: 0x80200013.  This could be your virus protection not allowing the update. I would disable the Virus protection and run the HP Support Assistant.
Here is a link to the HP Support Assistant, if you need it. Just download and run the application and it will help with the software and drivers on your system.
Hope this helps you.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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