HP LaserJet P2015 Tray 1 paper feed

My HP LaserJet P2015dn printer has been my workhorse printer since new, especially for printing checks, envelopes, forms from paper Tray 1. I always print using the Auto Select for paper feed, so that if there are checks/envelopes in Tray 1, they will be selected. For the past 6 weeks or so, the printer will not feed from Tray 1 on demand, that is will not pick paper from Tray 1 if Auto Select is enabled as I have used it in the past.
Printer will pick from Tray 1 IF Tray 1 is specifically selected OR Tray 2 has no paper or is removed. I doubt I can retrain myself to do either of these things as work arounds.
Stupidly, I paid a $50 bench fee for a technician to tell me the printer is mechanically working as it should. On further investigation, I have determined that the HP print drivers is use seem to have been installed on July 10, 2008 (about the time this issue started AFAIK) from a combined installer HPLaserJetP2015andColorLaserJet2605_2700.dmg which I installed for my Color LaserJet 2605dn printer.
I still have the prior LJP2015OSXfullsol.dmg on my hard disk, but reinstalling same does not seem to replace the new driver with the old.
So, is there any way to get rid of the the newer print software OR overlay the older on the newer? Other suggestions?

So, I cranked up my old PowerBook G4 (OS 10.4.11) which has the older driver for the P2015dn and the problem remains.
I have made some progress: If I want to print with paper feed from Tray 1, I pull Tray 2 out a few inches, load the paper in Tray 1, start the print job, and the yellow Attention LED flashes indicating an error. Note that the Paper Out light does NOT come on. So I press the Go button, the Attention LED goes out, and the print job completes using the forms in Tray 1 as desired.
So I'm thinking now, What Error condition? and why does clearing it make it print?
Certainly seems like a hardware problem to me as this is NOT the way the printer is supposed to work as documenetd in the User Guide.

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HP LaserJet P2015 Tray selection and Macs

Hi
We have a HP LaserJet P2015x. I've had trouble with it from Day 1 as it doesn't have a US Letter / A4 override option and we use A4 paper, but the odd user prints US docs without knowing it. I made some Print Presets for the users which applies the A4 scaling at the Mac end which works when the users remember to select the Preset.
In the last few weeks the printer stopped acknowlodging Tray / Media selections made in the Printer settings tabs (Mac 10.5.7 and Mac 10.5.8) I am not sure what was updated, reset, changed but after many hours re-installing drivers, changing driver, using other drivers, resetting the print system, cold reseting the printer etc... I still couldn't get it to print to our Letterhead Tray. Tray 2, set as A4, Letterhead. Regardless of the Paper Feed or Finishing > Media Type settings I made in the Driver it just kept printing from Tray 3, A4 Plain. (or would prompt for "Please load, Tray 2, A4 Plain if both Tray 2 and 3 were set as A4)
Somehow during all of this I noticed the *"Fit to Page"* option in the Driver tab for the Printer. I had it set to "Nearest Size and Scale" I changed it to *"Prompt User"* and magically it would now actually print from Tray 2, Letterhead when I made the Media Type change to "Letterhead". I have no idea why this fixed it but I made the change on 4 other Mac's and they can all now print to both trays normally again.
Hopefully this helps someone else out!!
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So, I cranked up my old PowerBook G4 (OS 10.4.11) which has the older driver for the P2015dn and the problem remains.
I have made some progress: If I want to print with paper feed from Tray 1, I pull Tray 2 out a few inches, load the paper in Tray 1, start the print job, and the yellow Attention LED flashes indicating an error. Note that the Paper Out light does NOT come on. So I press the Go button, the Attention LED goes out, and the print job completes using the forms in Tray 1 as desired.
So I'm thinking now, What Error condition? and why does clearing it make it print?
Certainly seems like a hardware problem to me as this is NOT the way the printer is supposed to work as documenetd in the User Guide.

I have a Officejet Pro L7680 AIO. Keep getting paper jams at the tray paper feed.

I have tried all remedies and nothing works. The paper is jamming on the right side of the feed. I cannot tell if this is because the left side rollers are not working or if it is pulling the paper in too fast on the right. Can anyone offer any suggestions short of taking it somewhere for service?

This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You can find the Commercial Laserjet board here:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

LASERJET P2015-PROBLEMS WITH PAPER FEED

We have a HP LaserJet P2015 in the office. When the paper reaches the halfway point, the printer makes a horrible sound and will not feed the paper. Anybody have any suggestion?

So, I cranked up my old PowerBook G4 (OS 10.4.11) which has the older driver for the P2015dn and the problem remains.
I have made some progress: If I want to print with paper feed from Tray 1, I pull Tray 2 out a few inches, load the paper in Tray 1, start the print job, and the yellow Attention LED flashes indicating an error. Note that the Paper Out light does NOT come on. So I press the Go button, the Attention LED goes out, and the print job completes using the forms in Tray 1 as desired.
So I'm thinking now, What Error condition? and why does clearing it make it print?
Certainly seems like a hardware problem to me as this is NOT the way the printer is supposed to work as documenetd in the User Guide.

HP LaserJet P2015 - Auto papersize selection with 3rd tray installed?

Hi,
Our office just bought an HP LaserJet P2015, and installed a third paper tray that we had to order from HP. In the pref's pane for the printer, I have checked the "Tray 3" check box. We have legal size paper in tray 3, and letter size in tray 2 (the built in tray).
No matter whether the page setup is set to letter or legal, every document prints from tray 3 on legal size paper. Is there a way to make the printer auto-select the correct paper size?
Thank you,
Tom

I initially called HP tech support on this issue, and was told that HP's printer drivers for Mac did not support this feature (even though the hardware was capable of it). Turns out that was BS (and the tech support guy I talked to clearly knew very little about it). HP's network printers have a built-in web server. You log-in by going by going to the IP address using Safari or your preferred browser. You can turn on and set up these options, and more, via the web-server. Easy as pie, once you know what to do.

HP LaserJet P2015 Printing Envelopes from Bottom Tray

Hi,
Every month, I need to print approximately 100 to 150 envelopes with different addresses on them, and I can't stack that many on my HP LaserJet P2015's manual input tray. I can usually only fit about ten. I was wondering if it is possible to put a larger stack in the bottom tray, which I typically use for normal printing paper. The envelopes are approximately 7.5"x5.5", and don't fit into any default paper size in the bottom tray. Is there some sort of workaround for this, or am I stuck manually loading these envelopes?

If you are up for some experimenting, here is what I would suggest you do:
1. Check out this document on how to set custom envelope sizes. While this document talks about C6 envelopes the principal is the same for any size that is not listed in the driver. You may have to set a custom size if the size you want isn't listed there. You will need to do this in order for your information to be printed correctly on the envelope.
2. Check out my pic below. While this is a paper tray from a newer product in the same product line as your printer, you should be able to do the same thing. Find the paper guides (red squares) and adjust them to fit your envelope snuggly. Make sure it isn't to tight or you will warp the envelope. Replace your paper tray. Try printing an envelope. You may have to experiment to see if the flap has to be up or down.
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
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LaserJet 2100 paper feed

I am trying to get my LaserJet 2100 up and running after several years of no use. Everything is looking "ok" except the paper feed. After I print a page and it is discharged into the tray, a second sheet is fed about halfway and stops. Then when I try to print another page I get a paper jam signal. Paper size on my page set up is 8 1/2 x 11. I have tried both of the drivers that are listed on the HP site. I am running XP on a Dell Inspiron 6000 lap top. It only has USB ports for printing, so am using an adapter to interface with the printer. It is set up to run through a virtual printer port via USB.
What to Do?

I have experienced this on some other devices, so I will share the following ideas:
First, by your description, this appears to be a hardware problem rather than anything to do with connectivity although you mentioned it. Specifically, the paper feed mechanism which relies on friction feed to pick up the paper. It is picking up more sheets at once than it should. The top sheet gets pushed off, but due to extra friction from the paper pickup roller, a second sheet also gets pushed out of the tray, but lags behind the first sheet and only partially makes it way though the paper path.
Due to the "several years of no use" as you mentioned, it is possible the rubber on the paper pickup roller has dried out over time and become a harder material. That could affect the amount of friction and how it contacts with the paper for paper pickup.
Here is a test you can run:
Try varying the amount of sheets you have in the tray. The tray is spring loaded, so it contains a spring which pushes the paper up against the pickup roller. Often the amount of paper you have in tray will affect how much that spring is enguaged, and this will affect the friction against the paper pickup roller. Try changing the amount of sheets you have in the tray.
If that test does not show any improvement, try using a different paper or replacing the paper pickup roller.
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Laserjet 4650 tray 1 envelopes printing instead of letter paper

I am working at a small office which has an HP CLJ 4650 printer. It is connected to the network with an Ethernet cable and shared from the Windows 2008 SBS server.
The clients are WIndows XP Pro SP3 and Windows 7 Pro SP1.
The problem we are experiencing is that if er have anvelopes in the feeder in Tray 1, no matter what type of print job we send, it grabs the envelopes and printes on them instead of printing letter jobs on letter paper, etc. I have checked the settings against this link:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=...
The behavior is set to "Exclusively" under the control panel system setup submenu of the Configure Device menu. The server is using the UPD from http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=375775&p.... The clients are mapped either through the server (\\server\printershare) or via IP address. The computers that are mapped via IP address can print normally: they send a job and UNLESS there is an ENVELOPE, it pulls paper from the tray with paper in it and prints the job, even with envelopes in the feeder in tray 1. The computers mapped through the server print the job on an envelope, no matter what I try. I have reinstalled the driver on the server and tried 5.4.0.11744 UPD and it doesnt seem to make a difference. Is there a setting somewhere either on the server or printer to make it only pull envelopes when the job calls for an envelope but will allow them to leave envelopes in tray 1 feeder all the time and print the rest of their jobs normally?

Hello Undivine,
The HP Color LaserJet 4650 Printer series are commercial printer. I recommend posting in the forum for HP Business Support for a better chance at finding a solution.
Here is the link to the Commercial Laserjet board:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Also, here is a link to the support page:
http://h20000.www2.hp.com/bizsupport/TechSupport/SupportResources.jsp?lang=en&cc=us&prodTypeId=18972...
Good luck...hope you get the issue resolved!
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

HP LaserJet Pro 400 MFP M425 - paper feed is always legal

HP LaserJet Pro 400 MFP M425
im unable to have the paper feed use letter paper.
I can scan with the scanner bed and it select letter paper correctly, but when i attempt to use the paper feed its always legal size
Ive restored to factory default settings, but still issue continues.
how can i make the change to have it select letter size.
thank you
This question was solved.
View Solution.

Hi @biggddc , and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at HP Commercial LaserJet Forums.
I hope this helps!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Laserjet 1018 paper feed problem - started suddenly and now wrinkles paper but does not feed it in

This HP Laserjet 1018 is 4 years old, has worked flawlessly. But a day or two ago it fed a sheet of paper, there was a ripping sound, and the paper emerged, printed, but with a 1/4" wide, 5" long missing bit near the bottom, running the long way of the paper. I found and removed the crinkled up torn strip of paper, and have restarted this printer numerous times. Since that incident, it refuses to feed paper correctly, but bunches it up and wrinkles it a bit from the left to right and does not feed it in. Thus, won't work. I can't see any broken parts or anything stuck inside -- and taking this printer apart is v. complicated -- no easy panel to remove to see the feed mechanism. I'm doubtful I can take it apart enough, and still get it back together. I've cleaned the feed roller (small half-round gray rubber thing) and it does not seem to be the problem.
Questions:
a) anyone experienced, and solved this problem?
b) is it worth trying to send this for repair (I got it on special for $69, and the replacement equivalent now appears to be the HP P1102w, which is selling via Amazon for $94.99
Thanks

Hi. Thank you for your post.
The following link at the HP Customer Care web site may provide some help on the paper feed issues you are seeing.
http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&taskId=110&prodS...
Although I am an HP employee, I am speaking for myself and not for HP.

HP officeJet all in one 6310 paper feed issues at input tray

what could be the cause of my HP officejet 6310 printer intermitantly grabbing multiple pieces of paper at the input tray?
I have been using the same paper for over a year or 2 with no issues up to the last few months. I have blown out any dust and tried to clean the rollers with alcohol to no avail. Is it a part worn or did I not clean the right part?
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Hi,
Here is a link to a document that covers paper feed issues on the OJ 6310. There's a video which shows some steps about what to do. Even though you have cleaned rollers the video may contain more information about cleaning other rollers that you may not have cleaned.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02036357&tmp_task=solveCategory&lc=en&dlc=en&cc...
I hope that this helps solve your issue.
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If your problem is solved please click the Accept as Solution button so other forum users can use the solution.---->
(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.

How can I print an envelope from the template Cards and Invitations on my HP Laserjet P2015?

I have been trying to print an envelope in Pages 09 on my mac from the template called Cards and Invitations. I select a template that is 5.75 x 8.75 inches. When I go to print this envelope with my HP Laserjet P2015 and correctly load it as the manual says, using tray 1, etc., the envelope does not print correctly. The preview shows the correct orientation, but it doesn't print correctly. I have seen that many others have requested information about printing in Pages. Has this situation been corrected yet? The #10 envelope template under Business forms in the template section, works fine. My printer supports envelopes of various sizes, so it must be something in the software for Pages that is the problem. Perhaps you can enlighten me on this problem. Thanks,
judithfromaz

Judith
Perhaps you can enlighten us as to what "does not print correctly" actually means.
Miss-spells your name? or what?
How have you set up your Page set-up?
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Peter

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Hi @Loopster2,
Welcome to the HP Support Forums! I see you are setting up your HP Envy 4500, but it is not recognizing the paper, so it keeps asking you to load the paper.
Please make sure the Paper Tray is pushed all the way back, alot of the times if you are getting this error it is because the paper tray isn't installed properly.
Continue troubleshooting here: HP ENVY 4500 and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series - An 'Initializing...Plea...
Please let me know the outcome, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Laserjet 1536dnf MFP document feeder does not work

HP Laserjet 1536dnf MFP document feeder does not work. I tried the suggested unplugged/plug and wait the required time but still no luck. Any suggestions? It does not even recognize that there is paper in the document feeder. Prior to this occuring, it used to say "document loaded"...now it says nothing. I do not even get an error message. It just does not work.

Hi @jdm328 ,
I see that you are having issues with the ADF not recognizing the paper loaded. I would like to help you out today.
It might be a hardware or paper sensor issue with the printer, not detecting the paper being loaded.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
I have provided a document with steps for cleaning the ADF rollers and the separator pad, to see if that will help.
'Document feeder mispick' Message Displays on the Control Panel and the ADF Does Not Pick Up Paper o...
Disregard the title.
Try to make a copy again.
If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Paper feed out of sync on HP PSC 1510 All-in-One Printer Scanner

Paper feed out of sync on HP PSC 1510 All-in-One(SN MY59SD224W0498). Goes to flashing orange light. With Vista Home Premium 32-bit, 6.0.6002 Service Pack 2 Build 6002. USB connection to HP Pavilion GU658AA-ABU a6250.uk .
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Hi there nobster,
This article should cover the blinking light. However, I suspect the printer requires servicing.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

HP LaserJet P2015 Tray 1 paper feed

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