HP Envy 4500 - issues with paper feeding on intial setup

I just bought this HP Envy 4500 this afternoon and I need to use it asap. Upon initial set up (before any wireless connections), I am stuck at the paper feed needed in order to print the test page. I loaded plain white paper but it still tells me to load the paper. It sounds like it's preparing to print but then the paper does not feed, it never pulls the paper in. I have used 3 varying stacks of paper to try to get it to pull and nothing.
Please help. TIA

Hi @Loopster2,
Welcome to the HP Support Forums! I see you are setting up your HP Envy 4500, but it is not recognizing the paper, so it keeps asking you to load the paper.
Please make sure the Paper Tray is pushed all the way back, alot of the times if you are getting this error it is because the paper tray isn't installed properly.
Continue troubleshooting here: HP ENVY 4500 and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series - An 'Initializing...Plea...
Please let me know the outcome, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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