HP M1522NF Twain is Unavailable in Preconfigured Scan Settings. Cannot change paper size.

Adobe X Pro
Windows 7 64
Hp LaserJet M1522NF
Only WIA driver is available in the preconfigured scan settings. I looked at the Hp LaserJet M1522 documentation, and it says:
TWAIN compatibility
TWAIN-compliant programs can scan documents directly from the product. Programs that follow the TWAIN standards should work because HP LaserJet products support the required core functions for TWAIN version 1.9 compliance. However, these programs have only limited support for extended TWAIN options, and software that requires full support, such as Adobe and Core, might not function as expected.
For programs that are not TWAIN-compliant, use the following steps as a workaround:
Use the HP LaserJet Scan software to scan the document into a folder in .TIFF format (or any other file type that the software supports).
Import the .TIFF file into the program.
This is a pretty cumbersome work around. Are there any plans for Acrobat X to fully support extended TWAIN options? Is there an an easier work around?

Similar Messages

Default paper size scanning problem, LaserJet M1120n MFP

Hi, I just got a used LaserJet M1120n MFP. Installed the most up-to-date drivers form HP's website. Printing is fine over USB or LAN, however the WIA scanning driver defaults to paper size "Letter" and I can't scan A4 pages all the way. The bottom is always cut off and I get an unwanted strip besides the scanned document. Please, advise how to change the default paper size of the WIA driver to A4. I use Windows XP Pro. Looked everywhere but cannot find any settings that will allow me to change the default paper size. Any ideas?
I have been thinking, could default paper size be somehow be tied to system locale? My locale is European and all other device drivers do default to A4. I wonder how the WIA scanning driver chose to default to Letter size.
The TWAIN driver works fine (I can choose default paper size), though it is less intuitive than I expected. Too bad I can't use it over a LAN. Is there a way to calibrate the scanner for white as the background seems kind of dark?
Your suggestions and ideas are most appreciated. Thank you.

Thanks for the reply, Spencer. I have used Adobe Acrobat to scan by means of the WIA driver, but when I do so the paper size selection box is dimmed (inactive) and I can't choose any paper size (nor any is preselected). I have also used Win XP's native Scanner and Camera Wizzard; it doesn't even have a paper size setting. Then I have used it with Win 7's native Windows Fax and Scan; no paper size setting here either.
Here is a useful thread on the same issue from Adobe's forum: http://forums.adobe.com/thread/844549
Reading around the forums I came across several posts where people discussed the impossibiity to set paper size when scanning using the WIA driver. Their problem was a bit different, though. The WIA driver had locked to size 'Legal' while they needed to scan in size 'Letter'.
The WIA interface was developed by Microsoft and here is what they have to say about the issue:
http://msdn.microsoft.com/en-us/library/windows/hardware/ff548440%28v=vs.85%29.aspx
'Supported Scanner Paper Sizes
Although two WIA user interface components are able to display a list of page sizes to the user, there is no easy way for a WIA driver to know which page sizes a scanner supports.
Page Size in WIA Applications
There are no WIA properties that allow WIA drivers to report supported page sizes or that allow applications to specify page size directly. To communicate page size settings to a driver, an application must calculate the required size in dots per inch (dpi) and adjust the origin of the scan to conform with the registration requirements of the device.
Page Size in the Common Scanner Dialog and in the Scanner and Camera Wizard
Both the Common Scanner Dialog and the Scanner and Camera Wizard have a static table of supported page sizes in which each page size is described by its horizontal width and vertical height, both in increments of 0.001 inch. These page sizes are currently displayed only when the scanner is in document feeder mode.
The largest page size (by area) that a driver supports in page feed mode, as determined by the maximum bed size, is considered the default page size. Paper sizes that do not fit on the feeder or on the bed of the device are not offered to the user.' -- exactly my case!
Having tried the same WIA driver (developed by HP in this case) on several PC's running different WIndows OS and using non-US locale settings, I have came to the conclusion that HP may have hard coded the Letter paper size in the driver. I guess this works for North America but not in Europe where A4 is the standard size.
I guess I have to look into ways to get to that hard coded paper size setting in order to be able to make use of the driver. I don't even know if that will be possible but I'll keep on reading. Wish me luck

Envy 7640 Can't Find 'Scan Settings'

I have an Envy 7640 E-All-In-One printer, S/N: TH4B1260YY, FPU: E4W43-64001. I am currently using OS X Yosemite, v10.10.1, with no outstanding updates on a Mac mini (Late 2014), 2.8 Ghz Intel Core i5 with 8 GB RAM. There are no error messages on the device or my computer.
I have installed the printer using the HP full-featured driver, dated 2014-09-01, version 12.39, provided by the HP Support website. The setup completed successfully, the printer is working great on the wireless network, and printer features work fine. When provided the option, I also installed HP Scan. The HP Scan standalone program opens, but does not detect any devices or scanners.
On a nearby Windows 7 machine, I was able to setup the scanner and use it from the software for that OS. Scanning directly from the device and emailing the scan, as well as webscan functions also work. I am certain the issue is NOT with the device scanner itself.
I followed the troubleshooting guide found here, and completed solution #1. I was not able to complete solution #2 because in my HP Utility I do not have a "Scan Settings" option. Here is a screen grab of my HP Utility view:
I also completed solution #3 (repair disk permissions) and solution #4 (check connectivity). Both completed without issue. I then performed solution #5 (reinstall the printer software), setup the printer again without issue for printer functionality, but still do not have a scan settings in HP Utility.
Please help!

Hi
I understand you are having problems scanning to your Mac from the printer despite your best efforts. I'm sorry to hear that, but will certainly do all I can to help out
I would like to do a manual uninstall, follow the instructions below. I apologize in advanced this is not a fun task! I will try to make it easy to follow. Some of the files described in the following steps may not be found, if you can't find one of the files or folders on your computer, don't be alarmed, skip the step and move to the next step.
Move the files and/or folders to the trash, drag and drop
Macintosh HD/Applications//Hewlett-Packard folder
Macintosh HD/Library/Application Support/ - delete all files and folders regarding HP/Hewlett Packard
In Macintosh HD/Library/Caches - delete all files and folders regarding HP/Hewlett Packard
Macintosh HD/Library/Documentation/Help/ - delete all files and folders regarding HP/Hewlett Packard
Macintosh HD/Library/Frameworks/HPServicesInterface.framework
Macintosh HD/Library/Frameworks/HPSmartX.framework
Macintosh HD/Library/Image Capture/TWAIN Data Sources/HP Scan Pro
In Macintosh HD/Library/Image Capture/Scripts - delete all files and folders regarding HP/Hewlett Packard
In Macintosh HD/Library/Preferences - delete all files and folders regarding HP/Hewlett Packard
Move Macintosh HD/Library/Preferences/loginwindow.plist to the desktop. NOTE: Not removing the file loginwindow.plist during the manual uninstall could cause the uninstall to be unsuccessful.
In Macintosh HD/Library/Printer/hp - delete folder
In Macintosh HD/Library/StartupItems, drag the following folders to the trash, HP IO and HP Trap Monitor
In Macintosh HD/Users/USERNAME (this should have a symbol of a house next to it)/Library/Preferences, drag the following folders to the trash: *Any files beginning with com.apple.print, *Any files beginning with com.hp, *Any files beginning with Hewlett-Packard, *Any files beginning with HP or hp
In MacintoshHD/Users/USERNAME/Library/Printers, drag any All-in-One printers listed here into the trash.
Drag the HP icons from the Dock and drop it on an empty space on the desktop. The icon will disappear.
Close all open windows.
Restart.
Empty the Trash.
After logging in, Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer .
Restart the computer.
Install the software we download earlier, once the software is successfully installed we can then delete the loginwindow.plist from the desktop.
Download and install the full feature software again; HP-ENVY-7640-series_v12.39.0.dmg
Restart both the computer and the printer and check the HP utility for the scan options again.
I hope this helps, please let me know if this resolves the issue or not. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Scanning fails to recognize page size in Acrobat X

My HP 8500 Pro Premier All-in-one scanner has a 14" flatbed. Even though the paper size parameter is "letter", the scan results in the 8.5x14 image being reduced to the 8.5x11 paper size.
How do you specify that you only want to use 11" (cropping) of the 14" bed AND want a one to one scale to the output letter-sized PDF document?
The announcement/discussion similar to this problem does not answer this problem. The menu chains shown do not exist for the HP8500. There is a big difference in behavior between the WIA and TWAIN options. When I change the resolution from 200 to 600 dpi and start a scan, my Windows 7 64-bit system locks up and I have to do a hard power cycle to reboot.
So far "Show Scanner's Native Interface" option MUST be set to make any progress.

I was able to get one scanned page to print with perfect margins, but double sided scanned sheet produced shrunken image. Here is the sequence to reproduce the problem:
Open (execute) "HP Solution Center" (ver 140.0.18.23)
1L-click on "Scan Document, wait ~1 min for it to respond
Set "Scan Shortcut Settings"
     Scan Type: Document
          1L-click on "Advanced Document Settings"
               Select output resolution -> choose any (600)
               Check "Sharpen"
               Check "Automatically crop scanned documents" (THIS IS A CRITICAL CHOICE)
               1L-click "OK"
               Select "Output Type" -> choose any
               Select "Scan To" -> choose "Save to file"
               Select "File Type" -> choose "PDF (*.pdf)"
               1L-click on "Save to file SaveOptions"
                    Select "File Type" -> choose "PDF (*.pdf)"
                    Enter a "Base File Name"
                    Enter a "Save Location"
                    1L-click on "OK"
               under "Button Settings", check "Show a preview scan"
               1L-click "Save Shortcut"
                    Enter shortcut name
                    Enter abbreviated name
                    1L-click "Save"
1L-click on "Scan"
wait for scan to complete
wait for image to be processed
flip original in flatbed scanner
1L-click on "Add/Delete" icon
     1L-click on "Add Page(s)"
     wait for scan to complete
     wait for image to be processed
     note image information (lower right-hand corner) is about 8.21x10.64 inches
     Sometimes the image will need to be rotated (1L-click on "rotate" icon, 1L-click
           on "rotate left" (or right)
1L-click on "Finish"
wait for image to be finalized and written to file
go to directory to where file was saved to (Windows Explorer)
open with Acrobat Reader 10.1.3
1L-click on top bar icon "Fit one full page to window"
(IMAGES SHOW EXACT MARGINS AS SCANNED)
1L-click on printer icon
1L-click on "Advanced"
     check "Print as Image"
     1L-click on "OK"
under "Size Options"
     1L-click on "Fit"
     check "Print on both sides of paper"
under "Comments & Forms
     select "Document"
(PRINT PREVIEW SHOWS IMAGE WITH ORIGINAL MARGINS)
1L-click on "Print"
wait for both sides to be printed
(BOTH SIDES ARE PRINTED WITH THE HEIGHT COMPRESSED BY 1" (0.5" WHITESPACE
     TOP & 0.5" WHITESPACE BOTTOM) EVEN THOUGH IF YOU ONLY SCAN ONE
     PAGE AND THEN PRINT IT, THE PAGE IS PRINTED WITH THE CORRECT MARGINS)
The display of the page shows the size to be 68.40x88.67in! (lower left corner). How did it get enlarged?
Similar results were obtained using Readiris Pro 11 with one additional clue: In the print veiw when you have a double sided source, the print image is inside the image of a spiral bound notebook. Is this the reason the image is shrunk? By the scanner or the print application?
Both the HP Printer Control Language (PCL) (the only language supported by HP 8500 printer) and Adobe Postscript language (PS) (used by .pdf files) have a scale command.
If the scanner inserts a scale command between pages and the printer driver (or the application used to print the file) does not have an option to remove it, that would explain this problem.
I'll go to bed now - oh wait, it's time to go to work!

HP LaserJet MFP M476dw paper size mismatch when copying or scanning from ADF

We have HP Color LaserJet MFP M476dw that has an issue when copying or scanning from the ADF.
Put a single A4 sheet in the ADF and choose copy, with all settings correct & no resizing, and the output copy is moved down the page (increased top marging by a couple of inches).
My initial thoughts were a paper size issue (e.g. treating A4 as Letter or vice versa) but all settings look correct. I have even done a reset and started over and the problem remains.
If I take the original and place it on the flatbed and copy from there with all the same settings then it works fine.
There is a similar issue when scanning from the ADF. Again, scanning from the flatbed works fine.
I've tried all I can think of. Does anyone have any further suggestions? Could it be a fault in the ADF?
Here's the full device settings info:
Device Configuration
[Shop for Supplies][Support]
Product Information
Product Name:
HP Color LaserJet MFP M476dw
Formatter Number:
YF10C9X
Serial Number:
CNB7G2H6T9
Service ID:
24113
Firmware Datecode:
20131122
Disable Fax:
No
Telecom Version:
05-031-001
Location:
UK
ADF Installed:
Yes
Max Monochrome Print Quality:
600x8
Max Color Print Quality:
ImageREt 3600
Controller Number:
72
Duplexer Version:
0
Device Description:
HP Color LaserJet MFP M476dw
Language:
English
Default Settings:
Self-managed
Asset Number:
Your Company Name:
Contact Person:
Device Location:
Geo Location:
Product Security:
Off
Wired HW Address:
fc:15:b4:78:28:46
Wireless HW Address:
54:35:30:2f:d7:fc
Network In Use:
Wired
Host Name:
NPI782846
IPv4 Address:
192.168.9.18
IPv6 Address:
FE80::FE15:B4FF:FE78:2846
Total Memory:
256 MBytes
Available Memory:
117.7 MBytes
Installed Personalities and Options
PCL6
(20040201)
AirPrint
PCL
(20040201)
PDF
(20040201)
PS
(20040201)
USB Flash Drive:
Empty
Impressions
Total Impressions:
10684
Monochrome Impressions:
4799
Color Impressions:
5885
Total Equivalent Impressions (A4/Letter):
10684.0
Monochrome Equivalent Impressions (A4/Letter):
4799.0
Color Equivalent Impressions (A4/Letter):
5885.0
Duplex Sheets:
1223
Jam Events:
0
Mispick Events:
4
Photo Color Impressions:
0
Photo Monochrome Impressions:
0
USB Flash Drive Insertions:
0
Images Scanned to USB Flash Drive:
0
Copy Flatbed Images Scanned:
373
Copy ADF Images Scanned:
409
Copy Monochrome Impressions:
1122
Copy Color Impressions:
102
ADF Images Scanned to Host:
0
Flatbed Images Scanned to Host:
0
Images Scanned to E-mail:
0
Images Scanned to Network Folder:
0
Fax ADF Images Scanned:
23
Fax Flatbed Images Scanned:
1
Fax Impressions:
18
Images Sent from PC:
0
ADF Images Scanned:
1149
Flatbed Images Scanned:
779
Scanner Jam Events:
8
Paper Settings
Default Paper Size:
A4
Default Paper Type:
Plain
Tray 1 Size:
A4
Tray 1 Type:
Letterhead
Tray 2 Size:
A4
Tray 2 Type:
Plain
Paper Out Action:
Wait Forever
Manual Feed:
Off
Duplex:
Off
Bind:
Long Edge
Print
Auto Continue:
Off
Number of Copies:
1
Courier Font:
Regular
Orientation:
Portrait
Monochrome RET:
On
Wide A4:
No
Monochrome Resolution:
600
Monochrome Bits per Pixel:
8
Color Resolution:
600
Color Bits per Pixel:
32
IO Timeout:
120 Seconds
Jam Recovery:
Auto
Personality:
Auto
Print PS Errors:
Off
USB Flash Drive
Print Documents:
Number of Copies:
1
Paper Size:
A4
Paper Type:
Plain
Fit to Page:
On
Collation:
Off
Output Color:
Color
Print Photos:
Image Size:
10 x 15 cm
Paper Size:
A4
Paper Type:
Plain
Lighter/Darker:
<-----*----->
Number of Copies:
1
Output Color:
Color
Scan Settings:
Scan Resolution:
150
Scan File Type:
PDF
Scan Paper Size:
A4
Flatbed Scanner:
Single Page
Document Feeder:
1-Sided
File Name Prefix:
scan
Output Color:
Color
Copy
Optimize:
Auto Select
Lighter/Darker:
<-----*----->
Paper Size:
A4
Paper Type:
Plain
Collation:
On
Number of Copies:
1
Reduce/Enlarge:
Original=100%
Draft Mode:
Off
Tray Select:
Auto Select
Two-Sided:
1-Sided to 1-Sided
Multi-Page Copy:
Off
Fax
Your Company Name:
HP Fax
Answer Mode:
Automatic
Rings to Answer:
2
Distinctive Ring:
All Rings
Dial Prefix:
Off
Fax Resolution:
Fine
Lighter/Darker:
<-----*----->
Fit to Page:
On
Glass Size:
A4
Dialing Mode:
Tone
Redial if Busy:
On
Redial if No Answer:
Off
Redial if Comm. Error:
On
Detect Dial Tone:
Off
Billing Codes:
Off
Extension Phone:
On
Stamp Faxes:
Off
Private Receive:
Off
Confirm Fax Number:
Off
Allow Fax Reprint:
Yes
Print Duplex:
Off
Fax/Tel Ring Time:
20
Fax Speed:
Fast (V.34)
Error Correction:
On
Forward Fax:
Off
Block Junk Faxes:
Off
Phone Line Volume:
Medium
Alarm Volume:
Medium
Ring Volume:
Medium
Key-Press Volume:
Medium
Fax Confirmation:
Never
Fax Error Report:
Never
Include First Page:
On
Auto Log Print:
On
Print T.30 Trace:
Never
Paper Types
Plain:
Normal
HP Matte 90g:
Normal2
HP Matte 105g:
Heavy
HP Matte 120g:
Card stock
HP Matte 150g:
Extra Heavy
HP Matte 200g:
Extra Heavy
HP Glossy 120g:
Glossy
HP Glossy 150g:
Glossy
HP Tri Glossy 150g:
Glossy
HP Glossy 200g:
Heavy Glossy
Light 60-74g:
Light
HP EcoSMART Lite:
Extra Light
Intermediate:
Normal2
Mid-Weight 96-110g:
Heavy
Heavy 111-130g:
Card stock
Extra Heavy 131-175g:
Extra Heavy
Hvy Glossy 111-130g:
Light Glossy
X-Hvy Glossy 131-175g:
Glossy
Card Glossy 176-220g:
Heavy Glossy
Color Transparency:
Transparency
Labels:
Label
Letterhead:
Normal
Envelope:
Envelope
Heavy Envelope:
Heavy Envelope
Preprinted:
Normal
Prepunched:
Normal
Colored:
Normal
Bond:
Heavy
Recycled:
Normal
Rough:
Heavy
Heavy Rough:
Heavy
HP Tough Paper:
Tough Paper
Opaque Film:
Tough Paper
Energy Settings
Sleep/Auto Off After:
30 Minutes
Wake on These Events
USB Job
Yes
LAN Job
Yes
Wireless Job
Yes
Control Panel
Yes
Fax Ring
Yes
Shut Down After:
Never
LaserJet Updates Settings
Check Automatically
Yes
Prompt Before Install
Yes
Allow Downgrade
Yes
Allow Updates
Yes
Miscellaneous
Extended print modes modified:
No
Very Low Setting (Black Cartridge):
Prompt
Very Low Setting (Color Cartridges):
Prompt
Low Threshold (Black Cartridge):
5%
Low Threshold (Cyan Cartridge):
3%
Low Threshold (Magenta Cartridge):
3%
Low Threshold (Yellow Cartridge):
3%
Store Usage Data&colon;
On Supplies
USB Connection:
No
Font Source:
I (Internal)
Font Number:
23
Font Pitch:
10.00
Font Point Size:
12.00
Symbol Set:
PC-8
Form Length:
64 Lines
Append CR to LF:
No

To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
I hope this helps!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Outlook 2010 "Your automatic reply settings cannot be displayed because the server is unavailable" error

Hi,
We recently introduced a Exchange 2010 server into our Exchange 2003 enviroment but had to stop migrating users over to it after it became appartent that users using Outlook 2010 could not switch on their Out Of Office, getting an "Your automatic reply settings
cannot be displayed because the server is currently unavailable" error. However users on the new 2010 can set OOF if they use OWA or Outlook 2003!
Running the Test E-mail AutoConfiguration shows no errors with the Log tab showing Autodiscover succeeded and the Results tab showing all the correct values, including a OOF URL of
/Autodiscover/Autodiscover.xml">https://<servername>/Autodiscover/Autodiscover.xml into IE gives a XML file with a 600 error code.
I have looked at loads of 'solutions' on the Internet but cannot get this working, anyone have any suggestions?
Thank you,
Craig

Please verify IIS
settings:
======================
On Exchange CAS
server, open IIS console,
Go to default web site, double click “SSL
Settings”, make sure Client Certificates is set to “Ignore”
Click Autodiscover, double click “SSL
Settings”, make sure Client Certificates is set to “Ignore”
Click EWS, double click “SSL
Settings”, make sure Client Certificates is set to “Ignore”
Click OAB, double click “SSL
Settings”, make sure Client Certificates is set to “Ignore”
Please run IISRESET command to load the changes.
Thanks.
Tony Chen
TechNet Community Support

Out of Office error: 'Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later.'

Hi,
This is my first post in the forums. Please forgive me if it's in the wrong category or if it's not posted correctly in any way.
I'll try and give you below as much information about the problem we have here as I can.
What we have:
- an on-premises Windows 2012 Standard server that is the PDC, DNS and DHCP server;
- a second Windows 2012 Standard server with the sole purpose of hosting our Exchange 2013 CU7 server;
- Windows 7 PCs with Office Home and Business 2010 v.14.0.7143.5000 (32-bit);
- Outlook 2010 connects through Outlook Anywhere (mail.ourdomain.com).
The problem:
If trying to set up Out of Office through Outlook on the client PCs, we'd get an error message: 'Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later.' Interestingly, it does work normally for some users.
It works fine for all users if done through OWA.
Tests performed:
User 1 on PC1 has the problem. User 2 on PC2 doesn't have the problem. Both users are members of the same security groups.
- setting up User 2 on PC 1: the problem exists;
- setting up User 1 on PC 2: the problem exists;
- setting up a second Outlook profile on PC2 within User 2's domain account (the one that works), for the same User 2: the problem still exists!
I haven't been able to set up an Outlook account that works since this issue was discovered, although there are existing Outlook accounts that do not have the issue.
Let me also point out we have another issue we are working on and which may or may not be related: the Autodiscover function in Outlook doesn't work. Test E-mail AutoConfiguration results in 'Autoconfiguration was unable to determine your settings!'.
I can see postings in the Internet of other people having the same problem with OoO, but couldn't see a solution that fits my case: some existing accounts in Outlook are fine, other are not and newly created profiles of aforementioned working accounts do not
work. The majority of the articles/threads I read suggest recreating the Virtual Directories in Exchange, but we did that just a month ago (when troubleshooting the Autodiscover problem) and besides if the problem is in the Virtual Directories, I would expect
it to affect all accounts.
Any help in resolving this problem would be greatly appreciated. Please let me know if you need other details.
Apologies if the posting is not in the right place or not done properly - I'm still learning.

The IIS log files on the CAS might tell you something. Depending on how your proxy server handles NAT the IP address of your connection might be from the proxy server instead of your client.
In any case, a tool like Fiddler (http://www.telerik.com/fiddler) can be extremely helpful in working on problems like this because it can decode the SSL traffic on the client and you can see what's being sent
and what's being received.
Another thing to check (although it's unlikely to be your case) is whether or not your browser (when you try connecting to the autodiscover URL) thinks it's in the "Internet" zone. the "Local intranet", or at a "Trusted" site.
The domain names you use on machines on your LAN should be excluded from being proxyed. Anything with "." in the name will be set, unless excluded, to the proxy server.
Is the time correct on the client machine? Is it more than 5 minutes different to the Exchange machines and domain controllers? That'd be something that would cause Kerberos to fail.
A certificate can be a problem if its expired or if it doesn't have the correct names. But I wouldn't worry about the uglog.com domain just yet. Until you get the Autodiscover working with the SCP you have bigger problems.
If you've never used a WPAD file then don't worry about it. It's very useful if you have a complex network and you want to manage how browsers connect to servers. For example, if you have multiple proxy servers the each manage a different set of names, an/or
if some names should bypass proxy servers entirely and just connect directly. If run a strictly Microsoft network with only Microsoft product that you can manage with GPOs (and you can enforce those GPOs on every machine -- even the BYOD ones) you probably
don't need a WPAD.
--- Rich Matheisen MCSE&I, Exchange MVP

Outlook 2013: Your Automatic Reply Settings Cannot Be Displayed Because The Server Is Unavailable

When I configure the Outlook profile manually then receive warning "Your Automatic Reply Settings Cannot Be Displayed Because The Server Is Unavailable" when clicking "Automatic Replies (Out of Office)".
However if I use Autodiscover to configure the Outlook profile the above does not occur and "Automatic Replies (Out of Office)" works fine.
Client: Outlook 2013 Click-to-Run version 15.0.4551.1011 on Windows 7 Pro SP1.
Server: Exchange 2007 SP3 on Windows SBS 2008 SP2.

Hi,
First of all, please make sure you have installed this Outlook 2013 hotfix package (December 10, 2013):
http://support.microsoft.com/kb/2825652/en-us
It may fix the issue.
If the hotfix doesn't help, please note, this problem can occur after your primary SMTP address changes. The problem occurs because your previous primary SMTP address is cached in the Windows registry under your Outlook profile and this information does
not get refreshed for 24-48 hours after the SMTP address change.
So please make sure you have configured smtp address correctly, or, we can find some workarounds from the link below:
http://support.microsoft.com/kb/2693800/en-us
Regards,
Melon Chen
TechNet Community Support

Exchange 2007 / Outlook 2013 "Your Automatic Reply Settings Cannot Be Displayed Because The Server Is Unavailable"

One of our users is having problems setting replies from Outlook on his local PC. This is an SBS 2008 Server with Exchange 2007. The client PC is running Windows 8 with Outlook 2013. This issue doesn't seem to affect other users but this
is the only client with Outlook 2013.
When trying to set an automatic reply from within Outlook 2013 we get the "Your automatic reply settings cannot be displayed because the server is unavailable". Outlook seems to be connecting and working fine so connection to the server does
exist.
Trying this same operation from owa works without issue. Please let me know what we need to do to find a solution.
Thanks so much!

Problem:
IMAP downloads inbox don't work after November patches.
If you install a fresh OS and O2K13 unpatched ,the IMAP works fine.
Fully patched O2K10 works fine too.
It worked for my customer until November patch Tuesday broke the IMAP sync.
Consultant opened case.
Response from Microsoft:
        This is with regards to the issue faced by you due to regression         caused by November security update. This is further to inform         you
that fix is out and below is the download links for 32 bit         and 64 bit of the office suites. You need to apply all 3 hotfix.         The crash issue and IMAP issue would get resolved
immediately         while the issue related to Free / Busy and OOF not getting set         would take 24-36 hours to start working once the patch is
applied.
Below
        are the KB articles:
Description
        of the Outlook 2013 hotfix package (Outlook-x-none.msp):         December 10, 2013:
http://support.microsoft.com/kb/2825652
Description
        of the Word 2013 hotfix package (Word-x-none.msp): December 10,         2013:
http://support.microsoft.com/kb/2837674
Description
        of the Office 2013 hotfix package (       2013:
http://support.microsoft.com/kb/2849994
    Description of the Office 2013 hotfix package (   December 10, 2013:
    http://support.microsoft.com/kb/2849994
Issues that this hotfix package fixes
Consider the following scenario:
You have a SharePoint Server environment that has complex             workflows.
You implement the ReceiveTimeOut registry entry to             increase the global timeout to 90 seconds.
You click Open this task             button to open a workflow task in Outlook 2013.
        In this scenario, when you click any approval option from the         popup dialog box, you receive the following error message:
This task could not be updated at this               time.
When you reply or forward an email message by using inline         replies, you cannot use the Close and Delete method of Outlook         Visual Basic for Application. Additionally, you
receive the         following error message:
Run-time error '-2147467259               (80004005)': This method can't be used with an inline               response mail
item.
Consider the following scenario:
Assume that User A is located on an on-premises Exchange             Server, and User B is located on Cloud.
Both the on-premises Exchange Server and the Cloud enables             the Federation Trust.
User A share his own calendar to User B with Full Details             permission, and send the sharing invitation to User B.
User B opens the sharing invitation from User A, click             Open this Calendar, Outlook browses to the Calendar module             and opens
the shared calendar.
        In this scenario, the shared calendar does not show any content.
Consider the following scenario:
You install Outlook 2013 on Windows Server 2008 R2 or             Windows Server 2012 with Terminal Server Role installed.
You implement the Use Cached Exchange Mode for new and             Existing Outlook Profiles Group Policy settings and enable             it.
        In this scenario, when you open the           Outlook Account Settings window, and double-click the         Exchange
account, the Use Cached           Exchange Mode check box is not checked in the popup         dialog box.
Consider the following scenario:
You have an Exchange Server that has Public Folders.
You create the Outlook Security               Settings folder under
All               Public Folders.
You publish the AdminSecurityMode registry entry and set             to a value of 1.
You configure Outlook 2013 to use cached mode.
        In this scenario, when Outlook 2013 connects to Exchange Server,         Outlook crashes.
    Description of the Word 2013 hotfix package (Word-x-none.msp):     December 10, 2013:
    http://support.microsoft.com/kb/2837674
    Assume that you open a meeting request in a separate window in     Outlook 2013. When you click
Accept and     then click
Send Reply Now,     Outlook crashes.
    Description of the Outlook 2013 hotfix package (Outlook-x-none.msp):     December 10, 2013:
    http://support.microsoft.com/kb/2825652
Issues that this hotfix package fixes
Assume that you have a recurring appointment that does not         have a subject. You make some changes to one instance of the         appointment and then save the instance. When you
try to open or         delete the instance, Outlook may crash. Additionally, when you         drag-and-drop one instance of the appointment to a different
time in the calendar, Outlook may crash.
When you reply or forward an email message by using inline         replies, you cannot use the Close and Delete method of Outlook         Visual Basic for Application. Additionally, you
receive the         following error message:
Run-time error '-2147467259               (80004005)': This method can't be used with an inline               response mail
item.
Consider the following scenario:
Assume that User A has a mailbox that is located on an             on-premises Exchange Server, and User B has a mailbox that             is located
on Cloud.
Both the on-premises Exchange Server and the Cloud enable             the federation trust.
User A share his own calendar to User B with Full Details             permission, and send the sharing invitation to User B.
User B opens the sharing invitation from User A, click             Open this Calendar, Outlook browses to the Calendar module             and opens
the shared calendar.
        In this scenario, the shared calendar does not show any content.
Consider the following scenario:
You install Outlook 2013 on Windows Server 2008 R2 or             Windows Server 2012 with Terminal Server Role installed.
You implement the Use Cached               Exchange Mode for new and Existing Outlook Profiles             Group Policy
settings and enable it.
        In this scenario, when you open the           Outlook Account Settings window, and double-click the         Exchange
account, the Use Cached           Exchange Mode check box is not checked in the popup         dialog box.
Consider the following scenario:
You have an Exchange Server that has Public Folders.
You create the Outlook Security               Settings folder under
All               Public Folders.
You publish the AdminSecurityMode
registry entry and set to a value of 1.
You configure Outlook 2013 to use cached mode.
        In this scenario, when Outlook 2013 connects to Exchange Server,         Outlook crashes.
Consider the following scenario:
You have two Active Directory forests (Forest A and Forest             B).
User A and User B have their mailboxes that are located on             Forest A.
User A share his own calendar with User B with Full             Details permission.
User B add the shared calendar and let it sync.
You move User B’s mailbox to Forest B.
        In this scenario, the shared data in the shared calendar is         removed every second time that User A restarts Outlook. And it         is re-synced
when User A browses to the Calendar module.
Unfortunately TechNet isn't coming back, sorry folks :-(
The 3 patches above immediately fixed the issue for me!
Thanks so much!

HP Officejet Pro 6830 e-All-in-One series Scanning Paper Size problem

I only use A4 paper but it seems that when I use the paper feed to scan a document to the computer, the document scans in a default Letter Size, rather than A4, thereby missing some of the information at the bottom of the page.
I would like to alter the default on the printer to ALWAYS default to A4. Can this be done? I was using the scan option on the printer screen rather than from the computer, where I would have to manually change the paper size every time.
Thank you

Welcome to the HP Community, @Splatt13 ,
I read your message about wanting your scans to default to A4 size, instead of Letter. I was playing around with the HP Scan software and saved the image below for you to see. Try opening up the software from your computer, and change the scanning options in there to whichever settings you want and that should help you scan as A4 size.
Side note: Ensure you have the Full Feature driver and software installed to access the software options: HP Officejet Pro 6830 e-All-in-One Printer series Full Feature Software and Drivers
Good luck
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

9 Pro Extended: Paper Size: Automatic in Configure Presets but get 8.5 x 14 on scan

Using 9 Pro Extended on Win 7 with Epson Workforce 645 Printer.
When I scan a letter size document into Acrobat the page size ends up legal.
In File/Create PDF from Scanner/Configure Presets the Paper Size is set to Automatic.
Is there something else that needs to get set to allow Acrobat to get the paper size automatically from the scanner?
Thanks.

OK, I see.
The scanner needs to be sending the page size info so that Acrobat can use it
for the Auto setting.
I did a scan with the size set to Letter. Now it seems to be sticking with that size.
Thanks.

J2EE status info unavailable - Cannot change to working directory

Hello everyone,
I've got this error when I start SAP Solution Manager system.
disp+work.exe Running,Message Server connection ok,J2EE status info unavailable.
I've checked trace files and logs,
Finally dev_bootstrap says: "Cannot change to working directory"
I couldn't find what changes import_properties file which under the E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster folder.
Does anyone have any ideas about this issue?
trc file: dev_bootstrap
Used property files
-> files [00] : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
Instance properties
-> ms host    : hostname
-> ms port    : 3901
-> os libs    : D:\usr\sap\<SID>\DVEBMGS00\j2ee\os_libs
-> admin URL :
-> run mode   : NORMAL
-> run action : NONE
-> enabled    : yes
Bootstrap nodes
-> [00] bootstrap            : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
-> [01] bootstrap_ID8075800 : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
-> [02] bootstrap_ID8075850 : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
Worker nodes
-> [00] ID8075800            : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
-> [01] ID8075850            : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
[Thr 4632] JLaunchRequestQueueInit: create named pipe for ipc
[Thr 4632] JLaunchRequestQueueInit: create pipe listener thread
[Thr 4984] JLaunchRequestFunc: Thread 4984 started as listener thread for np messages.
[Thr 1048] WaitSyncSemThread: Thread 1048 started as semaphore monitor thread.
[Thr 4632] NiInit3: NI already initialized; param 'maxHandles' ignored (1;10002)
[Thr 4632] CPIC (version=700.2005.12.02)
[Thr 4632] [Node: bootstrap] java home is set by profile parameter
     Java Home: C:\j2sdk1.4.2_16
[Thr 4632] JStartupICheckFrameworkPackage: can't find framework package E:\usr\sap\<SID>\DVEBMGS00\exe\jvmx.jar
JStartupIReadSection: read node properties [bootstrap]
-> node name          : bootstrap
-> node type          : bootstrap
-> node execute       : yes
-> java path          : C:\j2sdk1.4.2_16
-> java parameters    : -Djco.jarm=1
-> java vm version    : 1.4.2_16-b05
-> java vm vendor     : Java HotSpot(TM) Server VM (Sun Microsystems Inc.)
-> java vm type       : server
-> java vm cpu        : x86
-> heap size          : 256M
-> root path          : D:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster
-> class path         : .\bootstrap\launcher.jar
-> OS libs path       : D:\usr\sap\<SID>\DVEBMGS00\j2ee\os_libs
-> main class         : com.sap.engine.offline.OfflineToolStart
-> framework class    : com.sap.bc.proj.jstartup.JStartupFramework
-> registr. class     : com.sap.bc.proj.jstartup.JStartupNatives
-> framework path     : E:\usr\sap\<SID>\DVEBMGS00\exe\jstartup.jar;E:\usr\sap\<SID>\DVEBMGS00\exe\jvmx.jar
-> parameters         : com.sap.engine.bootstrap.Bootstrap ./bootstrap ID0080758
-> debuggable         : yes
-> debug mode         : no
-> debug port         : 60000
-> shutdown timeout   : 120000
[Thr 5240] JLaunchIStartFunc: Thread 5240 started as Java VM thread.
[Thr 5240] *** ERROR => Can't change working directory [D:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster] (rc = 2) [jlnchxxi.c   378]
[Thr 5240] *** ERROR => Cannot change to working directory [D:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster] (rc=-1) [jlnchxxi.c   724]
[Thr 4632] Wed Jan 21 05:22:15 2009
[Thr 4632] JLaunchCloseProgram: good bye (exitcode = -1)
Regards,
Baris

Hello everyone,
I've got this error when I start SAP Solution Manager system.
disp+work.exe Running,Message Server connection ok,J2EE status info unavailable.
I've checked trace files and logs,
Finally dev_bootstrap says: "Cannot change to working directory"
I couldn't find what changes import_properties file which under the E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster folder.
Does anyone have any ideas about this issue?
trc file: dev_bootstrap
Used property files
-> files [00] : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
Instance properties
-> ms host    : hostname
-> ms port    : 3901
-> os libs    : D:\usr\sap\<SID>\DVEBMGS00\j2ee\os_libs
-> admin URL :
-> run mode   : NORMAL
-> run action : NONE
-> enabled    : yes
Bootstrap nodes
-> [00] bootstrap            : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
-> [01] bootstrap_ID8075800 : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
-> [02] bootstrap_ID8075850 : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
Worker nodes
-> [00] ID8075800            : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
-> [01] ID8075850            : E:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster\instance.properties
[Thr 4632] JLaunchRequestQueueInit: create named pipe for ipc
[Thr 4632] JLaunchRequestQueueInit: create pipe listener thread
[Thr 4984] JLaunchRequestFunc: Thread 4984 started as listener thread for np messages.
[Thr 1048] WaitSyncSemThread: Thread 1048 started as semaphore monitor thread.
[Thr 4632] NiInit3: NI already initialized; param 'maxHandles' ignored (1;10002)
[Thr 4632] CPIC (version=700.2005.12.02)
[Thr 4632] [Node: bootstrap] java home is set by profile parameter
     Java Home: C:\j2sdk1.4.2_16
[Thr 4632] JStartupICheckFrameworkPackage: can't find framework package E:\usr\sap\<SID>\DVEBMGS00\exe\jvmx.jar
JStartupIReadSection: read node properties [bootstrap]
-> node name          : bootstrap
-> node type          : bootstrap
-> node execute       : yes
-> java path          : C:\j2sdk1.4.2_16
-> java parameters    : -Djco.jarm=1
-> java vm version    : 1.4.2_16-b05
-> java vm vendor     : Java HotSpot(TM) Server VM (Sun Microsystems Inc.)
-> java vm type       : server
-> java vm cpu        : x86
-> heap size          : 256M
-> root path          : D:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster
-> class path         : .\bootstrap\launcher.jar
-> OS libs path       : D:\usr\sap\<SID>\DVEBMGS00\j2ee\os_libs
-> main class         : com.sap.engine.offline.OfflineToolStart
-> framework class    : com.sap.bc.proj.jstartup.JStartupFramework
-> registr. class     : com.sap.bc.proj.jstartup.JStartupNatives
-> framework path     : E:\usr\sap\<SID>\DVEBMGS00\exe\jstartup.jar;E:\usr\sap\<SID>\DVEBMGS00\exe\jvmx.jar
-> parameters         : com.sap.engine.bootstrap.Bootstrap ./bootstrap ID0080758
-> debuggable         : yes
-> debug mode         : no
-> debug port         : 60000
-> shutdown timeout   : 120000
[Thr 5240] JLaunchIStartFunc: Thread 5240 started as Java VM thread.
[Thr 5240] *** ERROR => Can't change working directory [D:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster] (rc = 2) [jlnchxxi.c   378]
[Thr 5240] *** ERROR => Cannot change to working directory [D:\usr\sap\<SID>\DVEBMGS00\j2ee\cluster] (rc=-1) [jlnchxxi.c   724]
[Thr 4632] Wed Jan 21 05:22:15 2009
[Thr 4632] JLaunchCloseProgram: good bye (exitcode = -1)
Regards,
Baris

How to set the paper size for scan import

Adobe Professional 10 - How to set the import paper size to letter or A4 (for example). The only option is automatic and it scans legal size. Normally the options would appear but I have no options other than "automatic".

Moving this discussion to the Scanning & OCR forum.

Scan settings - base file name

New to Solution Center Scanning: Is there a way I can input a new name for each individual picture scanned?Without going out and entering the solution center new each time. I don't want the #001, #002 after my picture file - I want to rename each picture. Thanks

Hi , Welcome to the HP Support Forums! I noticed that you're looking for information regarding changing the file name of your scans on your HP Photosmart C4780 All-in-One Printer. I will certainly do my best to help you. If you wish to customize the file name for each scan, you would have to continue to do what you are doing now. Otherwise the Solution Center Software will continue to save it as, e.g. scan0001, when saving the document or photo. I would suggest browsing through the steps within this guide, HP Multifunction Printers - How to Scan: Windows 8, If you would like more details on the Software functionality, Step two: Scan the itemReview the default scan settings for the selected Scan Shortcut, and change any settings as needed.To change the basic scan settingsClick the drop-down arrow () to select the setting that you want to change.To change the advanced Photo/Document settingsClick Advanced Picture Settings or Advanced Document Settings, and then select the setting you need.Click Save to file Save Options to change the following settings (depending on your printer):Specify the location to send saved scans on the computerEdit the file name of the saved scanSpecify how the HP software completes the scan action:Opens the scan fileLaunches File ExplorerNOTE: After changing your settings, I suggest you select the Option: Make the selected shortcut the default for this button. Hope this answers your question. Thank you for posting!

I have nothing in the "Scan to" menu in "Scan Settings" in Solution Center.

Hi
I have a Photosmart 2575 All-in-One printer/scanner which I have had working under Windows Vista Home Premium operating system on a Dell Dimension E521 for several years. The other day I suddenly received messages that Solution Center could not detect any HP devices. I have not installed anything new apart from automatic updates to the o/s and McAffee protection. I thought the solution might be to reinstall - which I did. Now, in Solution Center, I have nothing in the "Scan to:" menu in "Scan Settings". The suggested solution is to uninstall and reinstall - which I did to no avail. I also ran the HP Scan Diagnostic Utility - same recommendadtion! Any ideas? Thanks

Hi there rjbawden,
Try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

HP M1522NF Twain is Unavailable in Preconfigured Scan Settings. Cannot change paper size.

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