HP not standing behind product - pavilion p6320f PC

I just had a motherboard fail on a pavilion p6320f PC. Took it in for repair & tech agent was told that he couldn't order a replacement motherboard since that motherboard was defective. I've been researching this problem & found that there were numerous complaints about the motherboard during the time in which my computer was in warranty. Instead of posting a recall for the motherboard & standing behind their product, it appears that HP just hoped to get people out of warranty in hopes that they would buy a new HP product.

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Be Careful - HP may not stand behind your product purchase!

I bought a DV 9500t laptop a few years ago for nearly $2700. The video card fried recently and upon looking into it, there are thousands of reports of a defective Nvidea card used in this unit. Nvidia has even acknowledged this. (There evidently is also a class-action pending.) Upon contacting HP, I was told it would cost me $423 to fix and get this, When I asked the rep if he felt HP should stand behind the card especially when they were aware of it being defective, I was told "... if I would have purchased the extended warranty, I wouldnt have to deal with this problem..." Worse yet, the repair replaces the defective card with, guess what, the SAME defective card!! With respect to my computer, their concern was an absolute zero - I have purchased several thousand dollars worth of HP products personally and have influence on well over 5M of purchasing power. This $423 I had to spend will put a great deal of revenue into the coffers of another company down the line regarding future sales.
Never Again!! Do some checks yourself and see just how HP rates regarding repair frequency. Chances are you wont buy HP again!

I purchased an HP Mini. The SSD and motherboard have failed. Hours of run around on the Chat support. Hours of run around on the phone support. Manager Ralph of no use.
They are not taking responsibility of a defective product.
My advice do not buy anything else from HP. I currently own four HP printers, a desktop and four laptops. As soon as I can I will be replacing all.
If HP cannot stand behind a product and take responsibility for repair...then I do not want their products.

Verizon will not stand behind there warranties of accessories for 8X

On 07/10/2013 I purchased a HTC8X bundle package from Verizon that consisted of the phone and car charger screen protector and a otter box defender case. On 03/22/2014 the clip on the case fell apart I felt sure all I had to do was go to my local Verizon store and it would be taken care of I mean after all it is a Verizon sold accessory that they always promote a 1 year replacement warranty. At my local store in Spartanburg S.C. I have never been treated so badly in the 10 plus years I have been doing business with them. The sales associate made it a point to be little me in a store full of potential customers by telling me that Verizon no longer warranties accessories and he would be happy to give me the number to OTTER BOX THAT'S WHO YOU NEED TO SPEAK TO ABOUT YOUR PROBLEM. Now someone please help me here I thought I was speaking to the entity at which I purchased and entered in a contract of 2 years when I bought the phone .Only now for some unknown reason Verizon can make up new rules in the middle of the game or just change them to suit themselves or maybe it wasn't Verizon at all, maybe it was just a non caring sales associate who was there to make sales and not worry about us people who pay our outrageous phone bill every month for a level of service that Verizon has completely forgotten about the same thing that made Verizon successful is going to be the very thing that will bring then down to the point of graveling for customers . Now let me tell you about the real funny part after calling Verizon's corporate # and remaining on the phone for 20 minutes before speaking to a real person,I was then told to take the phone to my local store where they would help me! I ask the young lady if she or her supervisor had the neccesary bail money to get me out of jail if I ever walk back in that store at E.Blackstock road in Spartanburg S.C. it will be a cold day in wellllll. So the young lady finally found in my digital records where I purchased the phone and accessories thru them and it is there responsibility to replace it . Now here comes the real funny part they are going to send my some off the wall brand phone case and it ain't a otterbox you remember the otter box that I paid for and purchased because of it quality and protection that it provides I now get what ever it is they want to send me.You all do realize that they will continue to treat us this way until we have a large enough voice to say no more no more taking advantage of us just because you can . As for this ten year customer you have definitely helped me decide that it is time for a change I can accept the limits of a smaller carrier to be treated like a valued customer once again.

We want you to enjoy the very best performance from your devices and accessories stealhorse. You deserve to be treated with respect at all times. I'm sorry to hear of the difficulties you have experienced with your Otterbox case. Although we partner with many independent accessory manufacturers, our control over the production and performance is limited. If an exception was made for a different case, I'm pleased to hear that. We definitely value your business and we don't want to cause you any additional incovenience; however, warranty replacements will have to go through the manufacturer. If you have concerns with the Otterbox case and would prefer a replacement of the same make and model, please contact them directly. http://bit.ly/1jCEiuc
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

Sony won't stand behind their products

Recently I called Sony's Customer Service to shedule my PS4 for service. The unit keeps ejecting disc's as soon as you put them in. I was told that my unit was 2 month's out of warrenty and there was nothing that they could do for me. My only option is a $149.99 service charge to fix it. At that price I might as well save a couple pay checks and buy a new system. Any problem that I have ever had with a system ( Nintendo,Xbox,SEGA) the maufacturer would fix the system for me even if it was outside the manufacture warrenty. After dealing with Customer Specialist Quinn, its clear to me that Sony does not want to stand behind there product and doesn't care about a known problem PS4 users are plagued with.

I have been buying Sony products for years, and when I was finally able to purchase a new tv I went all out and got a brand new KDL55W900A. Sony originally charged $3,300 for this television, and it is because it is full of tons of advanced technology and top of the line features, and the picture really shows this. HOWEVER, the issue that I am having is that there are many dead pixels on the screen that are very noticable especially when I am watching animated movies and playing games. I have called Support various times, and always get the run around. The first person that I explain this to will tell me that it is not normal operation and that they will send me a replacement, but then tells me that I have to speak to customer relations. Customer relations then tells me that it is normal operation. How is this normal operation?! It is in no way normal for me to have to watch something on a $3,300 television that is not performing like a $3,300 television. I bought a Sony product because I believed that they are the best, but if they are unwilling to stand behind their products and tell me that dead pixels are normal, then I would be no worse off buying a Samsung or Vizio for that matter. This is unacceptable and from here on out I am going to tell everyone who asks to stay away from Sony products because they do not stand behind their products.

How do I get Apple to stand behind their warranty and replace my defective computer? The hard drive has been replaced twice, the track pad once, and other hardware issues. Can anyone help me so I can get Apple to replace my defective

My computer has been a lemon. They refuse to properly diagnose, fix, and document my complaints regarding the multiple failures I have had with this computer. Also, I was told that upon my logic board being replaced back in April or May that the topic of replacing the computer altogether with one of equal equipment would be appropriate. Insofar, I have been to the store at least three times in the past month to discuss my issues with the computer that were not resolved when the hard drive was replaced in May. I was also told that the repairs on my system would be good for up to 90 days after the repair work was done and that I could buy AppleCare at the end of the 90 days in lieu of insuring a product that still had defects. I have been on the phone for what feels like hours with Apple trying to work this issue out but they are not wanting to stand behind their product nor are they willing to stand behind their warranty. The warranty expressly states that a computer can be replaced entirely if the defect is considered hardware malfunction and at the representative’s discretion. Every time I brought it in for repair it was due to hardware malfunction; however, they also said once that it was an accessory that I bought that was causing the problem which ended up not being the case after all. This is totally unacceptable. I also asked Mark from AppleCare to let me know what was repaired the second time the computer was put through a diagnostic at the Apple Store. Beachballs, Gears, excessive heat, not being taken seriously at the Apple Store, being insulted by a Mac Genius at the Apple Store, being misinformed by a Mac Genius, dealing with a misinformed Mac Genius. They replaced my iPod touch without much ado. I was also accused by an Apple Genius of being "hyperbolic." He said this in response to my complaint of the computer melting--literally--items on my computer desk. I am either wanting a refund of my money or a replacement of my laptop. Also, I have lost an incredible amount of data on my computer due to the hard drive being replaced x 2. Not acceptable. Also, the Apple store is 1 hour from where I live. I am currently looking for employment and additionally have a legal case pending where I am the plaintiff. I have lost VERY important documents in both matters which has caused an extreme amount of stress. I do not need the added stress of an unreliable and unsafe computer. I also have been waiting for a call back from Kelly (left two voice messages with Kelly) and Mark (wrote an e-mail for which he has not responded to insofar) at Apple but have heard nothing from either one of them regarding the status of my computer. The only thing I received which was automated by the Apple Store was a confirmation that my computer was ready. I have requested documentation of what was done (basically, I am asking for the receipt) before I drive an hour to pick it up. Haven't heard anything. I brought this computer in on July 24, 2011. We are now upon August 2nd. When do I get to know what was even done on my computer? Do they really think that I am going to take back a computer into my possession only to have to bring it back shortly thereafter to address one of the many issues causing it to malfunction in the first place? I have owned 5 computers since 1988. All of them PCs. This is my first Mac. Will it be my last?

The only people who can possibly assist you with this is Apple Customer Relations, call your local Apple contact number and ask for Customer Relations then explain your situation clearly and politely (be firm but don't rant).
You might want to investiage what the local laws are regarding defective goods and 'fit for use' definitions on warranties etc. Consumer Protection can be a useful tool to use or bargain with if needed ...

Why doesnt Palm stand behind their equipment?

I upgraded my phone through Sprint to a Palm Pixi. It was the first 'Smart Phone' I ever had. About two weeks after I got my Pixi the rubber that surrounds the back started to peel away starting where you plug it in to recharge it, about two inches up. I took my phone back to the Sprint store, and they told me I could not get a different phone, they had to change it out with a refurbished one. Two weeks later they finally called me back saying to come swap my phone out. When I got there the replacement phone was peeled all the way around the side and around the top! They told me they would re-order. I asked how long it would take, they said three days. I called back four days later and they told me the item was backordered but they would order another one and I would have it in just another couple of days. At this point I was mad and called Sprint customer service. They checked and said that store didnt have a replacement order in for my phone. They called the store and waited while the store put in the order. Four days later I got a call and went back up to have my phone replaced. While the phone looked to be in great condition, when I got it home and tried to call out on it, I found you cannot hear the person on the other end unless the phone is on SPEAKER. I called Palm at this point, and all they can do is the same thing Sprint has done...send me another REFURBISHED phone. I dont want another phone that someone else has broken and sent back to be fixed. I want a phone that is going to work right. Its like buying a used car, I dont want someone elses problem. Why doesnt anyone stand behind their products any more?

First of all if this device failed within 2 weeks you should have been provided with a new replacement device. As you have described the problem it sounds like all you needed was a replacement back cover. This could have been sent to you directly from Palm at no cost. Once you pass the 30 day mark then all replacement are refurbished devices.
I apologize that you received a such a run-around, this should have been handled better. At this point Palm would have to replace the device with a refurbished unit as an advanced exchange. Sprint would also have to replace the device with a refurbished unit. It is too bad you were not sent a back cover for your original Pixi device, as this would have been a quit fix.
If you want to get an advanced exchange for your faulty device please call 877-426-3777 and we will take care of this exchange for you.

Will Apple stand behind it's inferior chargers?

If I don't abandon Mac alltogether, I will now have to buy my third power charger. This has reached a level of ridiculousness tha makes me think mac might just not be worth it anymore. At 80.00 dollars a pop, my $1000.00 Macbook is now up to 1240.00.
This computer never leaves the desk, power charger never gets moved. no surges, no spike or outages etc. No damage to the cord on any of the bad chargers.
Any thoughts, or any chance Apple will stand behind an inferior product and replace it.
I like mac and want to continue using then but at what cost??
Thanx for any input.

Apple's power adapter may have a self-resetting circuit breaker which would explain the reason it resets itself. What causes it to trip could be an overcurrent condition caused by a number of factors. Excessive heat may be among them.
The APC 350 is a fine UPS, but bear in mind that it is not running off its batteries constantly. It will switch very quickly in the event power is interrupted, and provides adequate surge protection, but can do nothing to protect against phenomena such as harmonics that could explain your premature and frequent power adapter failures.
Obviously Apple will honor their warranty but you may benefit from power conditioning provided by a so-called "true online" UPS. They are expensive and overkill for most people but given your circumstances I'd at least familiarize yourself with what they do.
You may also want to determine if your residential power is a causal factor. I think a competent electrican with the appropriate measurement equipment ought to be able to advise you on that possibility at a reasonable cost. If something is wrong you may have more expensive equipment at risk than an $80 power adapter.
Power quality was never a concern when the typical residential loads were lights and motors, and home electronics used robust linear power supplies with iron transformers. Everything was a purely resistive load. Just about everything you buy today is far more complicated and delicate, and it's not just computers, printers, TVs, and home theater equipment... it's refrigerators, air conditioners, toasters, and CFLs. Even magnetic ballasts for fluorescent lights have been discontinued in favor of delicate electronic ones that don't last. Add regulatory demands for energy efficiency, and the result is millions of homes filled with nonlinear loads that never existed before.
The problem is not getting any better, and you may just be on the leading edge of it

How do I make a shot where I am standing behind myself while I am sitting in a chair, I don't want it to have the weird opacity either.?

As stated, I am trying to make a clip where I am sitting in a chair and for a brief second I appear standing behind myself sitting in the chair, if that makes sense. I do not want it to have opacity either, like with the blend feature, I want both clips clear and there.

get familiar with the concept of color-keying ('green screen')
http://help.apple.com/finalcutpro/mac/10.0.6/#ver40b003bc

Aggregator as a stand-alone product?

Does anyone know if the Aggregator for Captivate is available as a stand-alone product? I have Cap 5.5 with a mulitiple sco project. I do not have the e-learning suite so I cannot aggregate internally and I do not have Captivate 4, which has the aggregator. Any suggestions?

I think you may have the Aggregator confused with the Multi-SCORM Packager tool.
Aggregator comes with Cp5x standalone. The Multi-SCORM Packager only comes with either Cp4 or the E-Learning Suites. You cannot purchase it as a standalone product from Adobe. I am on record as stating that I thought this tool should have remained a default part of the Captivate installation (as it was before Cp5x). However, that's Adobe's prerogative.
If you do not have access to Multi-SCORM Packager, Google for information about RELOAD Editor. That might provide an alternative solution.

Using Oracle iStore 11i as a stand-alone product

Hi,
We're looking into the possibilities of using Oracle iStore 11i at client's site. Our questions is: Do you need to have the entire back-end database in place in order to use the iStore or can you configure iStore as "stand-alone" product? If a stand-alone option is possible, what modules are required?
Thanks!
David

I think you may have the Aggregator confused with the Multi-SCORM Packager tool.
Aggregator comes with Cp5x standalone. The Multi-SCORM Packager only comes with either Cp4 or the E-Learning Suites. You cannot purchase it as a standalone product from Adobe. I am on record as stating that I thought this tool should have remained a default part of the Captivate installation (as it was before Cp5x). However, that's Adobe's prerogative.
If you do not have access to Multi-SCORM Packager, Google for information about RELOAD Editor. That might provide an alternative solution.

Compressor as Stand Alone Product

Can you use Apple Compressor as a stand alone product without purchasing Final Cut Pro X?
I would like to use it to convert MTS files to a useable format for iMovie and Final Cut Pro Express.
Thanks.

To add to Russ. I second that you would most likely have to buy clipwrap ino order to get them to a quicktime format that compressor could see. But ClipWrap will also do conversions for you. I know it will let me convert to pro-res but if you don't have a version of FCP that might not be availble but it does have Apple Intermidiate Codec which works just fine in iMovie and Final Cut Express. So to answer your question, yes it works as a stand alone app and great at doing its thing as long as quicktime can play the file your trying to convert. But for the type of files you want to convert you need to use ClipWrap and since it will do the converson for you, you don't have to have Compressor. Now Compressor will give you more control of your final output but start with ClipWrap see if it get the job done for you. If your happy great! If you need more control then purchace Compressor.

I COULD NOT FIND MY PRODUCT KEY

SIR MY NAME IS ASHISH TIWARI I HAVE PURCHASED HP PAVALION G6 LAPTOP ON 8 NOV 2012 DATE. INVOICE NO 1002 FROM HP WORLD MP NAGAR ZONE 2 BHOPAL MADHYAPRADESH INDIA.I COULD NOT FOUND MY PRODUCT KEY. SIR I WANT TO UPDATE FEATURE WINDOWS 8.1 BUT MY SYSTEM WANT A PRODUCT KEY. SO PLEASE PROVIDE ME A PRODUCT KEY OF MY LAPTOPMY LAPTOP DETAILS ARE PC NAME- NB PC PAVILION G6-2206TX-HP SR NO- 5CD2380WZZBCT NO- 6BUEP4RCF2WK10CCT NO- WBGUE0A1R3GB1L MY CONTACT NO IS- +91-8602964034 THANKSASHISH TIWARIINDORE

Dear ovey
you can repartion you HD without installing a different version of the operating system that you have if any other versions are used you will need to purchase a new product key
but be noted that resizing the HDD will delete the recovery partition and the one key recovery property will not be working any more
Thanks
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ARRIS NVG599 Wireless Router is not a great product for Gigapower customers!

AT&T your new ARRIS NVG599 Router/Wireless is not a great product for Gigapower customers. The built in wireless on this device really has poor quality. My previous 2Wire589 had a lot better reception and quality. At least when it was a 100% I was able to get full range in my home. With the ARRIS NVG599 coming in default 100% for the wireless the range is very poor to include speed quality with just one wireless device on it. My friend and I who both have gigapower have the save exact issues and live in two different parts of Austin, TX area. Our wireless receiver with uverse keeps freezing and pixelating. Very irritating!!! The tech you sent to my house by the way did an outstanding job in triaging this poor hardware setup you give to your Gigapower customers. I felt bad the for guy because he was stumped just as much as I was. Luckily I was fortunate enough for him to see my issues with the wireless TV box. The tech cleaned the fiber pair. Signal quality was still great before and after the cleaning. Recrimped all copper line. Again Layer 1 is not the issue when it comes to cabling. Only layer 1 issue is the hardware. He even replaced my router with a new one and the wireless quality became worse. He's like the fifth tech to come to my house provide great support since I was upgraded to the new ARRIS NVG599 router. So again this particular model you are giving us really isn't great and I am hoping you all are looking for a better quality product such as the 2Wire or Cisco product. I prefer Cisco quite honestly. I am very disappointed as I never had issues with my 2Wire. Only issue was not getting my true Gigapower speed due to hardware capabilities. You all need to allow your customers to customize their own routers. Why do I have to use AT&T's DNS for DNS? Why can't I use OPENDNS which is a lot more safer my family since we have younger children. I mean if all else fails due to customer issue you can always do a hardware default reset. All if you can stay away from this router they provide as it really is a poor quality of a router and most of product for gigapower customers!

You can change it away from 192.168.1.0/24. But you cannot change it anywhere under 10.0.0.0/8. But 192.168.2.0/24 is fine, and I've heard of people using 172.16.0.0/16 as well.
The DNS is locked in part due to the double (or triple) duty as a gateway for TV. You can always purchase your own router and install it behind the NVG 599 and set it up for whatever DNS and/or subnet you want.

Will Lightroom stay a stand alone product?

I have to say that I am very disappointed with the whole CC concept. Actually that is not quite true I don't mind if a company wants to offer a subscription service - I just don't want my software that way. I have no desire to pay for software as a subscription. I want to buy the products I want and have the right to use them for as long as I want. So, the fact that Adobe is going to stop offering upgrades to Photoshop as stand alone product is disappointing and means I will be staying with CS5.
But more importantly if the plan is to make Lightroom available only as a subscription then I need to start planning a transition now. I realize Lightroom is currently going to be sold as a stand alone product. I am worried about the future. Can Adobe make some kind of statement about their intentions? I get that they cannot predict the far future but I would like some indication that the sky is not going to fall next year.

I agree with the Op and Mr Electron et al.
Remember Adobe is primarily a marketing company these days, with LR, CS et al their product. What (you might think) Adobe says today does not always match what Adobe will do tomorrow.
I have spent quite a lot of money on LR and Photoshop/CS over the last 10-12 years, not missing a release, keen to upgrade as early as possible (including Betas). But that has been at my time of choosing & if/when I felt I could afford it or felt the software was at a stable enough level because you can't accuse Adobe of going over board on releasing bug-free or even bug-lite software. (The thought of frequent update from Adobe is actually quite scary, all that time spent sorting the mess out ! )
But I have absolutely no desire to, and WILL NOT, use a subscription service/ cloud for this software be it CS or LR.
It definitely looks to me that its the way they're moving. I feel this way because it not just about what they say its about what they don't say. They are not saying it will not happen, only that no decision has been made - which could easily be deferred final decision until feedback on CS changes have had time to be measure. It quite legitimate (business-sense) marketing approach. It means you can give an honest answer - 'not in the foreseeable future, no decision taken' - whilst still knowing with almost certainty what the decision will be.
So, as I've 30,000 or so photos, I'm starting now to look at the alternatives, as even with such a modest number it will still take time to work out how easiest (and cheapest) to transfer to something else. And also to come to terms with what I will lose. But better now than when I have 40,000 or 50,000 photos.
Sad days, but it was fun while it lasted

How do I pair a bluetooth headset when my MAC doesn't recognize it? The hedset work properly because they are paired with my iPhone. The headset is not an Apple product. It'd 3rd party.

How do I pair a bluetooth headset when my MAC doesn't recognize it? The hedset work properly because they are paired with my iPhone. The headset is not an Apple product. It'd 3rd party.

Ask the headset manufacturer.
Barry

HP not standing behind product - pavilion p6320f PC

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