Why doesnt Palm stand behind their equipment?

I upgraded my phone through Sprint to a Palm Pixi. It was the first 'Smart Phone' I ever had. About two weeks after I got my Pixi the rubber that surrounds the back started to peel away starting where you plug it in to recharge it, about two inches up. I took my phone back to the Sprint store, and they told me I could not get a different phone, they had to change it out with a refurbished one. Two weeks later they finally called me back saying to come swap my phone out. When I got there the replacement phone was peeled all the way around the side and around the top! They told me they would re-order. I asked how long it would take, they said three days. I called back four days later and they told me the item was backordered but they would order another one and I would have it in just another couple of days. At this point I was mad and called Sprint customer service. They checked and said that store didnt have a replacement order in for my phone. They called the store and waited while the store put in the order. Four days later I got a call and went back up to have my phone replaced. While the phone looked to be in great condition, when I got it home and tried to call out on it, I found you cannot hear the person on the other end unless the phone is on SPEAKER. I called Palm at this point, and all they can do is the same thing Sprint has done...send me another REFURBISHED phone. I dont want another phone that someone else has broken and sent back to be fixed. I want a phone that is going to work right. Its like buying a used car, I dont want someone elses problem. Why doesnt anyone stand behind their products any more?

First of all if this device failed within 2 weeks you should have been provided with a new replacement device. As you have described the problem it sounds like all you needed was a replacement back cover. This could have been sent to you directly from Palm at no cost. Once you pass the 30 day mark then all replacement are refurbished devices.
I apologize that you received a such a run-around, this should have been handled better. At this point Palm would have to replace the device with a refurbished unit as an advanced exchange. Sprint would also have to replace the device with a refurbished unit. It is too bad you were not sent a back cover for your original Pixi device, as this would have been a quit fix.
If you want to get an advanced exchange for your faulty device please call 877-426-3777 and we will take care of this exchange for you.

Similar Messages

How do I get Apple to stand behind their warranty and replace my defective computer? The hard drive has been replaced twice, the track pad once, and other hardware issues. Can anyone help me so I can get Apple to replace my defective

My computer has been a lemon. They refuse to properly diagnose, fix, and document my complaints regarding the multiple failures I have had with this computer. Also, I was told that upon my logic board being replaced back in April or May that the topic of replacing the computer altogether with one of equal equipment would be appropriate. Insofar, I have been to the store at least three times in the past month to discuss my issues with the computer that were not resolved when the hard drive was replaced in May. I was also told that the repairs on my system would be good for up to 90 days after the repair work was done and that I could buy AppleCare at the end of the 90 days in lieu of insuring a product that still had defects. I have been on the phone for what feels like hours with Apple trying to work this issue out but they are not wanting to stand behind their product nor are they willing to stand behind their warranty. The warranty expressly states that a computer can be replaced entirely if the defect is considered hardware malfunction and at the representative’s discretion. Every time I brought it in for repair it was due to hardware malfunction; however, they also said once that it was an accessory that I bought that was causing the problem which ended up not being the case after all. This is totally unacceptable. I also asked Mark from AppleCare to let me know what was repaired the second time the computer was put through a diagnostic at the Apple Store. Beachballs, Gears, excessive heat, not being taken seriously at the Apple Store, being insulted by a Mac Genius at the Apple Store, being misinformed by a Mac Genius, dealing with a misinformed Mac Genius. They replaced my iPod touch without much ado. I was also accused by an Apple Genius of being "hyperbolic." He said this in response to my complaint of the computer melting--literally--items on my computer desk. I am either wanting a refund of my money or a replacement of my laptop. Also, I have lost an incredible amount of data on my computer due to the hard drive being replaced x 2. Not acceptable. Also, the Apple store is 1 hour from where I live. I am currently looking for employment and additionally have a legal case pending where I am the plaintiff. I have lost VERY important documents in both matters which has caused an extreme amount of stress. I do not need the added stress of an unreliable and unsafe computer. I also have been waiting for a call back from Kelly (left two voice messages with Kelly) and Mark (wrote an e-mail for which he has not responded to insofar) at Apple but have heard nothing from either one of them regarding the status of my computer. The only thing I received which was automated by the Apple Store was a confirmation that my computer was ready. I have requested documentation of what was done (basically, I am asking for the receipt) before I drive an hour to pick it up. Haven't heard anything. I brought this computer in on July 24, 2011. We are now upon August 2nd. When do I get to know what was even done on my computer? Do they really think that I am going to take back a computer into my possession only to have to bring it back shortly thereafter to address one of the many issues causing it to malfunction in the first place? I have owned 5 computers since 1988. All of them PCs. This is my first Mac. Will it be my last?

The only people who can possibly assist you with this is Apple Customer Relations, call your local Apple contact number and ask for Customer Relations then explain your situation clearly and politely (be firm but don't rant).
You might want to investiage what the local laws are regarding defective goods and 'fit for use' definitions on warranties etc. Consumer Protection can be a useful tool to use or bargain with if needed ...

Sony won't stand behind their products

Recently I called Sony's Customer Service to shedule my PS4 for service. The unit keeps ejecting disc's as soon as you put them in. I was told that my unit was 2 month's out of warrenty and there was nothing that they could do for me. My only option is a $149.99 service charge to fix it. At that price I might as well save a couple pay checks and buy a new system. Any problem that I have ever had with a system ( Nintendo,Xbox,SEGA) the maufacturer would fix the system for me even if it was outside the manufacture warrenty. After dealing with Customer Specialist Quinn, its clear to me that Sony does not want to stand behind there product and doesn't care about a known problem PS4 users are plagued with.

I have been buying Sony products for years, and when I was finally able to purchase a new tv I went all out and got a brand new KDL55W900A. Sony originally charged $3,300 for this television, and it is because it is full of tons of advanced technology and top of the line features, and the picture really shows this. HOWEVER, the issue that I am having is that there are many dead pixels on the screen that are very noticable especially when I am watching animated movies and playing games. I have called Support various times, and always get the run around. The first person that I explain this to will tell me that it is not normal operation and that they will send me a replacement, but then tells me that I have to speak to customer relations. Customer relations then tells me that it is normal operation. How is this normal operation?! It is in no way normal for me to have to watch something on a $3,300 television that is not performing like a $3,300 television. I bought a Sony product because I believed that they are the best, but if they are unwilling to stand behind their products and tell me that dead pixels are normal, then I would be no worse off buying a Samsung or Vizio for that matter. This is unacceptable and from here on out I am going to tell everyone who asks to stay away from Sony products because they do not stand behind their products.

Adobe is standing behind their product

I purchased the teacher/student edition of adobe Creative Suite 5 Design Premium. The description said for one teacher & 3 students so there should be 4 applications. So far, I have installed two applications and there should be two applications left. When I tried to install a third application I received an error message stating that I had already installed two apps and that was all I was allowed. I contacted adobe twice and reached people that could only quote the EULA for standard software.
Why would I be asked to submit three student ID’s for the teacher/student edition if only one student can use this at a time. What do I need to do to be able to install the four apps as stated when I purchased the software. One cannot teach three students in a classroom setting if only one student and the teacher is allowed access to the software. They suggested I buy a license for multiple computers. I'm sorry but--I thought I did that with the three student edition. I am SO frustrated! Their customer service sucks!

Sorry you're running into difficulties. I've never heard of anything like that before - what teacher/student version are you referring to, can you post a link to the page you purchased it from?
Each Adobe education edition typically offer use for one person on up to two computers...
There may be four different applications within a given suite, but they cannot be spread over four different systems.
For example, CS6 Design Standard contains Photoshop, Illustrator, Acrobat, and InDesign - but they have to stay installed together.
If it's not what you wanted, then Adobe does have a 30-day Return Policy you could use to get a refund if you're truly unhappy with your purchase.

HP not standing behind product - pavilion p6320f PC

I just had a motherboard fail on a pavilion p6320f PC. Took it in for repair & tech agent was told that he couldn't order a replacement motherboard since that motherboard was defective. I've been researching this problem & found that there were numerous complaints about the motherboard during the time in which my computer was in warranty. Instead of posting a recall for the motherboard & standing behind their product, it appears that HP just hoped to get people out of warranty in hopes that they would buy a new HP product.

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Why doesnt Adobe just UPDATE Flash Professional? Arent they reinventing the wheel?

Congratulations on getting to open beta with Flash Catalyst!
I know its late in the game to mention something like this but why didnt Abobe just update Flash Professional?
It seems that the arguments for flash Catalyst center around the following:
1) smooth workflow between Photoshop & Illustrator, especially because of the same layer view
2) No coding required to create components out of artwork
3) Can create FXG and FXPs to be used in Flash Builder
4) Can create multi screen aplications
1) 2) and 3) could all be solved by adding a new types of symbols to Flash Professional's 3 currently available symbols(MovieClip, Button, Graphic)
1) could be solved by adding a new Sprite symbol.
Flash Professional needs to be updated to keep up with and match the structure of AS3 anyway.
Sprites were added in AS3 and now wireframe components are being added to the code structure, why not just at that on the design side as well?
Sprites are essentially MovieClips with out a timeline.
So if you created a new Sprite symbol and opened it up in the timeline, you would only see one frame with folders and layers.
A Sprite symbol is essentially organized the in layers and folders and would just like a photoshop file.
And if you really want it to look like a Photoshop layout, then you just move the timeline view over to the right.
This would solve problem 1. Designers could import their artwork into Flash Professional as a Sprite and it would be a seemless experience.
Obviously I'm not saying that a bitmap is a sprite. But I am saying that layers of bitmaps and could be organized inside of a Sprite. And the designer could turn any of the assets into a Button, MovieClip, Graphic, Sprite, and hopefully other Classes and WireframeComponents available in Flash.
2)&3) could be solved by adding a new Symbols for the new Wireframe Components. The Button symbol already has a template with 4 states. Why not update Flash Professional to visually represent more Classes and Component Classes, instead of just the MovieClip Class and the Button Class. Even better, maybe there could be a way to make a template for creating our own wireframe components. Just assign a base class for the wireframe class and a base template, and the introspection view will display accordingly.
States of the component would be listed out at the top instead of frames, just like the Button Symbol used to be. Different layers could be designated for specific graphical parts of the component. The designer would be free to add their own layers if necessary.
In previous versions of Flash, everything was a movieclip and everthing had a timeline. Thats not the case anymore. The timeline is for intropecting MovieClips, but this view could be different when intropsecting different types of symbols such as Sprites, Buttons, Wireframe Components, and even Custom Wireframe Components(extensible).
These new Symbols and also Sprites could export to FXG very easily.
The multi screen applications in 4) look pretty similar to the Slide Presentation Template. Why not just make a new MultiScreen App Template and youre done. these MultiScreenApp Templates could exporte Screens to FXG or export the whole Template to a FXP.
I applaud the work done on the new wireframe components and FXG. Great Job!
But, just cant understand why you cant update Flash Professional with new types of Symbols(Sprites, new Buttons and wireframe Component Classes) and a new MultiScreen App Template.
Flash Professional needs to keep up with AS3 and also needs to export FXG and FXP.
Why doesnt Adobe focus on on this rather than create a new Tool? These features need to be added to Flash Professional anyway.
Isnt there more of a disadvantage to having 2 tools for designers that do the same thing?
I'm sure this issue has been debated before. Can anyone point to me links that have the arguments for creating a separate tool instead of updating?
Has anyone ever suggested that Flash Professional should keep up with AS3?
Has anyone ever suggested making Sprites a new symbol in Flash Professional so that it could be more seamless with Photoshop?
Has anyone ever suggested make Wireframe components in Flash Professional like the Button Symbol in Flash Professional?
Has anyone ever suggested updating Flash Professional so that it would export FXG and FXP?
What is your opinion on this?
-thomasglyn

@Ross
Thanks for your explanation. I appreciate your feedback.
I'm glad we agree that ideally there should be 2 main tools, one for designers(Flash Professional) and one for programming(Flash Builder).
You had mentioned "But, that assumes this is possible. As it currently stands it is not" and the reason being "Catalyst, and Builder both use a completely different framework from Professional. The component architecture is drastically different, not to mention the entire backend of the software.".
You could also argue that, the reasons to make a separate flex component creation tool like Flash Catalyst assumes that updating Flash Professional CS4 is NOT possible. But is the statement about the framework being entirely different really true?
Well, that depends on what you mean by the term "framework".
Framework can refer to 3 things in this case.
1) the component framework
2) the code framework(AS3)
3) the flex framework (mxml, fxg)
If you are refering to #1 then you're right, because Adobe hasnt updated the flash component framework in Flash Professional from Flex3 Halo components to Flex4 Spark components.
Flash components have gone through many iterations, and the switch from AS2 to AS3 was probably more profound than the new wireless component structure(Spark). And now that we have AS3, isnt the only difficulty creating a intuitive UI in Flash Professional, and adding export features?
If you are refering to #2 then I think you're incorrect, because Flash Professional has been updated to AS3 and Flex4 Spark components use AS3. I would totally agree with you, if CS4 did not go through all of the trouble updating to AS3.
If you are refering to #3 then you're right, because Flash Professional doesnt export mxml, fxg, or fxp, but with a little creativity, it would probably be possible to allow such an export. Adding FXG/FXP export features could be solved by creating a new type of project file. Adobe did this for AS2, AS3, flash lite, etc. Why cant they just make a new AS3/FXG file that only allows you to build fxg/fxp exportable assets.
Why cant Adobe make a Sprite class the default document class for AS3/FXG projects and when some adds a movie clip asset, export movie clips as swfs or swcs?
So to be honest, after opening up Flash Catalyst again and looking at it again, I almost get the feeling that its just a Flash Component creation tool with a Photoshop UI, for the new AS3/Flex 4 components(Spark components) that Adobe just refuses to add to CS4. CS4 uses AS3 and Spark components use AS3. CS4 needs to be a visual design tool for all the classes in AS3(as much as possible).
Perhaps Adobe originally meant to name this product...
ADOBE FLASH COMPONENTS
Or maybe Adobe Flex Components(but thats no longer true, because Flex 4 will be Flash Builder).
In regard to "reinventing the wheel". Flash components have been reinvented several times, and I totally agree with you that this is important to "reinvent" components to keep up with new techiques as2,as3,fxg. You are right, this is a positive thing. However in this case, I am using "reinvent in a negative sense.
So maybe I shouldnt say "reinvent the wheel", but "reinvent the car".
Perhaps Adobe is trying to create a wheel for the upperclass RIA programmer Flex car, and isnt making it compatible common designer/programmer Flash car. And when they finished the wheel, and they decided just to make a Segway for the Designers and Flash people to ride, that uses this new wheel.
You might argue that its more approachable for designers, and designers feel at home because the ui is similar. This is precisely why Adobe should hurry up and finish updating the ui of the Flash Professional IDE so that its ui is more compatable with Photoshop and Illustrator. The fact that Photoshop and Illustrator is the standard for designers are perhaps one of Adobe's greatest advantages. They could make the designers happy if they just make a Sprite inspector view with layers like photoshop in Flash Professional, instead of using the old "everything
is a movieclip" paridgim. Flash Professional has already upgraded to AS3 and in AS3 everything isnt a movieclip. So it would be nice if they could make views for some of the new classes and wireframe components.
This is the age old debate, update or start from scratch. I guess I'm saying that I think the hard work of updating to AS3 has already been done, and its just plain wierd that Adobe decides to build a separte tool for components, when they use the same AS3 code base.
Its just insanely exciting to just think about what could have been if Flash updated and brought on more Designers and at the same time linked in the Flex community. Thats what Flash has always been about! The meeting point between Designers and Programmers.
To go this far and quit just because of components just leaves me blue.
It seems that many projects stop at 80% complete and if the developers just spent the extra 20% on fine tuning things then they would have a very high quality product. In this case the remaining 20% is components, ui, and export. I understand that there are probably many things I dont understand, especially when you through in marketing, and product life cycle.
But I think Adobe could have done it, if they put as much effort into it as they did to make an entirely new product.
Maybe we should make some noise before its too late.
I'm still interested in seeing more links that show the logic behind the initial discussions of this debate when it was first decided.
pls keep me posted.
@nwfa & macsavers
Yes, youre right. it does seem to be their plan. I just hope they are just testing the waters. Perhaps after they do the initial selling of Flash Compenents, then maybe they could offer a free update to CS4.
As I mentioned above, the main reason designers feel at home is because of the UI of Flash Catalyst. UI's can be updated, and I believe Flash Professional can and should update itsui for the reasons I mentioned above.

Nokia stands by their product !

I am a new Nokia mobile phone owner. I have a three year contract with Rogers I began my contract with an LG slider. For unexplained reasons the screen broke although it was in a protective case and had a screen protector on it. I must say that I am truely not happy with the service I got from LG the cost of repair and having it sent back to me was the same cost that I would have paid for the phone if I was not on contract $200 canadian !!! Good greif !! Not a cost that I had at the time to pay so I told them to keep it or trash it do whatever with it-at this time they proceeded to tell me that I had to pay them $25 to trash the phone. I was not impressed.
So in search of another phone that would be compatible with the Rogers SIM card I went and came upon the Nokia 2680. I dont know what happened but the phone just shut off and would not turn back on. I called Nokia and they asked questions and done some troubleshooting methods. My problem unresolved, they are honoring thier product and have asked me to send it back for repairs.
I can say I am happy that a company, Nokia, stands by their product and is their to please their customer. I will be looking forward to updating my phone to a Nokia brand sometime in the future my 2680 will do me for now, i see a N86 or N97 in my future.
Way to go Nokia!!!!!

1. The LG phone you were reffering to probably would have cost you at least $400+ ro buy outright without a contract and since a broken screen is not a manufacturing or design defect there is no reason why is should have been covered by warranty.
2. I wouldn't really a company like Nokia fixing your phone under warranty outstanding customer service. The phone had a problem, it was NOT due to physical damage as your LG was so it is just proper everyday way of doing business and I would expect no less from any company.
3. I have been a HUGE fan of all Nokia products since my first Nokia 2128 in 1994 and have owned no other brands since then. You mentioned a N86 or N97 possible in your future. Go with the N86, the N97 is absolute garbage and Nokia WILL NOT stand behind this product. Search this forum if you want to see the endless list of complants that mostly have to do with the hugely underpowered processor, insufficient amount of available memory (RAM) and the terribly buggy firmware (operating system) I contacted Nokia about this phone, explained to them that i was a loyal customer who has owned 13 previous Nokia phones that I was completely happy with and then expressed my disappointment with the N97. The only answer they could give me was to send the phone in for repair and that N97 customers have "preffered service" which means they pay for shipping both ways instead of 1 way. I am sure the reason for the preffered treatment is because Npokia is aware of all of the issues this phone has and it is a tiny attempt to calm the masses about what a terrible phone this is. I bought my phone directly from Nokia USA but am currently working on a project in Canada which will have me here for 2 more years. I asked them about the shipping and they said I have to bay for shipping BOTH WAYS and there were no exceptions. I explained that I am not the only one haveing a lot of issues with this phone and they could look on this site if they want proof and the answer I got was "those are all users in Canada and this phone is not designed for use in Canada" ???? **bleep**??? It is a GSM phone with world wide coverage AND it is sold by Bell Mobility in Canada! I explained that sending it in for repair will not fix anything because the problem is inherent to the phone, not specific to my particular phone and requested that they at least pay for shipping back to me and I would pay the shipping to the service center. The answer was NO.
Nokia has no regard for a loyal customer. They sell phones world wide but do not have an international warranty. They wil sell you a phone that will work in almost any country in the world, but they will only service it in the country you bought it in. I was told that if I sent it in to the Canadian service depot they would not service it because "they would not even know how to fix it" Why? This phone is sold in Canada, they certainly should know how to service it. If you buy a laptop from most companies they have an international warranty because they know you are likely to travel with your laptop, surely Nokia must know that their customers will travel with their phones, why else would they put in international frequencies when they could get away with only the local ones and the phone would work where it is sold.
So trust me Nokia are no angels when it comes to customer service, they are just a huge company that will sell you their most expensive phone, and an extended warranty but not care much beyond standard warranty issues. They will not even provide a loaner even though they are aware that the product is a LEMON!. If the N97 were a car it would have been recalled months ago.
I WILL be sendin my N97 in for repair as soon as I purchase a suitable Android based phone or possibly the 4th generation iPhone, but NEVER another Nokia phone. I am probably even going to get rid of my collection of almost every Nokia i have ever purchased, i am that disappointed with their service.

Will Apple stand behind it's inferior chargers?

If I don't abandon Mac alltogether, I will now have to buy my third power charger. This has reached a level of ridiculousness tha makes me think mac might just not be worth it anymore. At 80.00 dollars a pop, my $1000.00 Macbook is now up to 1240.00.
This computer never leaves the desk, power charger never gets moved. no surges, no spike or outages etc. No damage to the cord on any of the bad chargers.
Any thoughts, or any chance Apple will stand behind an inferior product and replace it.
I like mac and want to continue using then but at what cost??
Thanx for any input.

Apple's power adapter may have a self-resetting circuit breaker which would explain the reason it resets itself. What causes it to trip could be an overcurrent condition caused by a number of factors. Excessive heat may be among them.
The APC 350 is a fine UPS, but bear in mind that it is not running off its batteries constantly. It will switch very quickly in the event power is interrupted, and provides adequate surge protection, but can do nothing to protect against phenomena such as harmonics that could explain your premature and frequent power adapter failures.
Obviously Apple will honor their warranty but you may benefit from power conditioning provided by a so-called "true online" UPS. They are expensive and overkill for most people but given your circumstances I'd at least familiarize yourself with what they do.
You may also want to determine if your residential power is a causal factor. I think a competent electrican with the appropriate measurement equipment ought to be able to advise you on that possibility at a reasonable cost. If something is wrong you may have more expensive equipment at risk than an $80 power adapter.
Power quality was never a concern when the typical residential loads were lights and motors, and home electronics used robust linear power supplies with iron transformers. Everything was a purely resistive load. Just about everything you buy today is far more complicated and delicate, and it's not just computers, printers, TVs, and home theater equipment... it's refrigerators, air conditioners, toasters, and CFLs. Even magnetic ballasts for fluorescent lights have been discontinued in favor of delicate electronic ones that don't last. Add regulatory demands for energy efficiency, and the result is millions of homes filled with nonlinear loads that never existed before.
The problem is not getting any better, and you may just be on the leading edge of it

HT1719 why doesnt my 1st generation ipod shuffle appear on my devices on itunes?

Why doesnt my 1st generation ipod shuffle appear under my devices on itunes when i plug it in? i have windows 7. I got the ipod today from a friend with their music. i deleted their music and added my own to the folder it was in. but when i unplugged it i still had their music and none of mine.

You need to restore the Shuffle in iTunes first. Then sync all of your music stored in iTunes over to it. Or is that what you did?
B-rock

Be Careful - HP may not stand behind your product purchase!

I bought a DV 9500t laptop a few years ago for nearly $2700. The video card fried recently and upon looking into it, there are thousands of reports of a defective Nvidea card used in this unit. Nvidia has even acknowledged this. (There evidently is also a class-action pending.) Upon contacting HP, I was told it would cost me $423 to fix and get this, When I asked the rep if he felt HP should stand behind the card especially when they were aware of it being defective, I was told "... if I would have purchased the extended warranty, I wouldnt have to deal with this problem..." Worse yet, the repair replaces the defective card with, guess what, the SAME defective card!! With respect to my computer, their concern was an absolute zero - I have purchased several thousand dollars worth of HP products personally and have influence on well over 5M of purchasing power. This $423 I had to spend will put a great deal of revenue into the coffers of another company down the line regarding future sales.
Never Again!! Do some checks yourself and see just how HP rates regarding repair frequency. Chances are you wont buy HP again!

I purchased an HP Mini. The SSD and motherboard have failed. Hours of run around on the Chat support. Hours of run around on the phone support. Manager Ralph of no use.
They are not taking responsibility of a defective product.
My advice do not buy anything else from HP. I currently own four HP printers, a desktop and four laptops. As soon as I can I will be replacing all.
If HP cannot stand behind a product and take responsibility for repair...then I do not want their products.

Why doesnt the Blackberry work?

100's if not 1000's of people are having problems with there Black Berry phones.
Youll find search results such as Nuked berry, brick berry or dumb phone.
Blackberry technical support, had difficulty in handling an enquiry attempting to pass of the enquiry/complaint to the carrier who are not responsible for the incompetance of Blackberry, who call there faulty devices mobile/cell phones.
There simply not up to the standard of the rest of the world.
Why doesnt my phone work?
BB(Blackberry)'s Desktop Software, is not help, being unable to connect with my device, even though it detects it & erases files, & attempts to connect with the device, even though my computer immediately detects my device as soon as I plug it into the USB port.

Hi and Welcome to the Community!
ChaserX wrote:
100's if not 1000's of people are having problems with there Black Berry phones.
Youll find search results such as Nuked berry, brick berry or dumb phone.
Blackberry technical support, had difficulty in handling an enquiry attempting to pass of the enquiry/complaint to the carrier who are not responsible for the incompetance of Blackberry, who call there faulty devices mobile/cell phones.
There simply not up to the standard of the rest of the world.
So thousands of problems, out of millions of users, dooms the entire brand? Seems like of bit of a stretch to me. Also irrelevant...only your specific issues matter, not the rest of the world.
ChaserX wrote:
Why doesnt my phone work?
BB(Blackberry)'s Desktop Software, is not help, being unable to connect with my device, even though it detects it & erases files, & attempts to connect with the device, even though my computer immediately detects my device as soon as I plug it into the USB port.
Your report is a little difficult to clearly understand...hence difficult to provide you with useful guidance. So, the simplest thing I can recommend is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Why is Palm support so clueless? Don't understand what a Touchstone cover is for the Pixi.

So I have a Touchstone Pixi back cover that the metal sliver has fallen off to keep the usb flap closed. After mutliple crazy glue episodes, it finally fell off, and I can't find it. So I call Palm and get their ESL reps (no slur intended, just the nature of the frustration). So it's bad enough they a) don't know the products and b) don't understand conversational english very well, but I get disconnected twice and their callbacks gave me nothing but dead air. So after going through the third person, I gave up. I then try chat. Things seemed to go better. The guy finally seemed to understand my problem. Says they'll send me a new cover. To my surprise I get a fed ex today with the new cover. Open it up, and it's the basic cover, not the touchstone cover. Now I'm just peeved. So safe to say they got a bunch of very bad support surveys and now I can't even get their online chat up. I've probably wasted about two hours between the phone and chat trying to get this fixed.
When their phone reps don't understand I'm talking about the back cover to the Pixi and tell me to stop calling it a touchstone cover when the word is used in the description of the cover, I just don't know what to do.Why is it the tech support questions seem to go to English first speaking people who have no problem understanding what you're saying and know the products, but other support gets a foreign language first person who only knows what pops up on their screen.
At least now I know I don't have to send back my defective cover and can just cut the flap off until they rectify the problem and send me the correct one.
Let's hope HP can improve some of the internal workings as well. Though it won't matter in a month or so as I'll be picking up the Evo. Wish I could use my Pixi as a wifi device, but Palm screwed that one up too. It's a travesty that Sprint users can't get a Plus version by now. They should've stopped making the regular versions the minute they started production on the two Plus versions. But that's another gripe entirely.

appreciate the post. I think my scathing survey sped up the corporate phone call proceess as I got a phone call from a very nice support person. He was more than helpful and apologetic, and I wouldn't be surprised if the touchstone cover is on my doorstep when I get home. It'll collect dust for awhile as I'm playing with a Pre for a bit. I do realize why I returned my launch day Pre.Man that keyboard makes my fingers hurt.
looking forward to some new updates soon though. Will be fun to do a comparison against the Evo next month. See how well HTC polished up 2.1.
Thanks again.

Why doesnt iTunes recognize already purchased music from itunes?

In Complete My Album, iTunes fails to identify already purchased portion of album. Example: When looking to purchase newly released songs from An artist or TV show such as Nashville, iTunes fails to identify those already purchased. When looking through store, why doesnt itunes notice songs, albums, videos already in my library. When will iTunes figure this out? It would be a huge benefit to be alerted, so I do not buy the same thing more than once.

Sorry, but officially Apple does not allow redownloads of purchased items other than iPhone/iPod touch applications. The official statement of their policy can be found here, among other places.
For redownloading apps, look here for instructions. For songs, movies, and videos, if you don't have a backup of your purchased items and don't have them on another iOS device, you may be out of luck and will need to repurchase your content.
If you have your content on an iOS device, post back and someone here can help you get them restored. Otherwise you can try contacting iTunes Store Customer Service (select the "Music Purchases" or "Video Purchases" category, as appropriate, then "Lost or Missing Items". You'll find either an "Express Lane" button - just follow the instructions to get to the contact form - or an "Email Us" button) ") and explaining what happened. Reportedly in some cases Apple has allowed redownloading on a one-time basis.
Regards.

TS1369 why doesnt my 5th gen ipod nano not connect with windows 8?

why doesnt my 5th gen ipod nano not connect with windows 8?

Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

Why doesnt itunes 11.1.3 wont open app store after updating to ios7?

why doesnt itunes 11.1.3 wont open app store after i updated my phone to ios7?

Hi karthikprabhakaran,
If you are having issues connecting to the iTunes Store after updating to iOS 7, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden

Why doesnt Palm stand behind their equipment?

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