HP Office Jet Pro K8600

HI - I have a printer as above and I am having big issues with printing. I have tried this via the network and via a USB connection.
I can print A4 double sided with out any issues, but when I come to print an A3 document double sided the informnation I am printing comes out smaller than it should - NOT even A4 size. No matter what i change on the setting within the program or within the printer nothing seems to change, It also most fo the time fails to print anything at all.
I have been trying loads of things over the past 2 days with no joy.
Before anyone says it is a network issue - My fellow colleague has a Mac and that prints to it no problems, sow e know it is not a network issue - he can also print to A3 double sided.
I have removed the devise and uninstalled the driver and started again still with no joy.
Hope someone can help.
Ian

Hi @sdtbftone1,
Welcome to the HP Forums!
I noticed that your HP Officejet 8500a premiere A909a will not recognize your new ink cartridges. I am happy to help you with this issue!
I would recommend to please go through this guide, An 'Ink Cartridge Appears to Be Missing or Damaged' Error Message Displays on the Printer Control Pa.... Also, this guide, A 'Replace the following empty ink cartridge' Message Displays on the All-in-One After Installing a ..., will show you how to clean the contacts.
Hope this clears everything up for you, and thank you for posting!  
RnRMusicMan
I work on behalf of HP
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    Please click the Thumbs up icon below to thank me for responding.
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