Scan error 8, [(1, 0, -2147221500)] with Officejet 6310 all in one to Windows 7

Uninstalled, reinstalled, 3 times. Tested through Solution center& HP Print & Scan Doctor..unable to scan from an HP Officejet 6310 All-in-One printer, connected though USB to an HP Pavilion dv6 running Windows 7 home premium. CD too old to use. Downloaded every option for drivers, software, updates, tools, etc. from HP. Plugged, unplugged, restart, etc. NOTHING worked. Scan Doctor error at Driver, Registry, Communication. Thoughts? Thanks
Error:

Hello @shelfy , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're running into scan errors. I would like to help!
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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HP OfficeJet 6310 All-In-One printer won't print in color with new cartridge

HP OfficeJet 6310 All-In-One printer on a iMAC OSX version 10.9.5 system
Hello,
As I don't print in color much but had need to I discovered my printer not printing in color. I trouble shooted and even replaced with an new HP95 new from Office Depot ( I never buy refilled). The printer still won't print color but it advances the paper as if it was printing - just no ink on paper. I have cleaned thoroughly the ink jet heads, cartridge area, and run all the alignment and printer utilities. The test page print does not show color either. I have no error messages. Don't know what else to do.
thanks
DH

Hi there @dhengr!
Thanks for contacting the HP Forums!
I can see your having a print quality issue with your HP OfficeJet 6310. I should be able to provide documentation that will help locate a resolution. You mentioned you have already tried another HP95 tri-color cartridge with no resolution. I also noticed you said that the quality report from the printer also has no color ink.
If a stand alone test report is performed from the front of the printer such a printhead cleaning or print quality report and there is no color on the page then you are likely looking at a hardware issue within the printer. I have provided a document regarding Missing, Faded, or Dull Colors on the HP Officejet 6310 All-in-One Printer. If you follow the document from start to finish and still have the same issue then I would recommend contacting our HP tech support via phone. They deal with hardware warranty and replacement options.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great weekend and thank you again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

Officejet 6310 All-in-one "Door Open" message

My printer, Officejet 6310 All-in-one will not print. The message in the control panel says "Door Open". I have no idea what this means and there is nothing open on the printer. The HP utility says everything is fine. I have powered off and powered on the printer with no change. Has anyone else had this problem? Does anyone know what to do about it? Thanks.

Hi there Texsron Hope you are doing well Ok open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product. if that did not help go to this article.http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00829896&cc=us&dlc=en&lc=en&product=1119598&tmp_track_link=ot_search Let me know the outcome I will do my best to assist you with any lingering issues, RobertoR ▼

How can i add a wireless printer HP officejet 6310 all in one? is it possible

How can i add a wireless printer HP officejet 6310 all in one? is it possible..?

Hi @millep
To answer your question, no the Officejet 2620 is not a wireless printer;
- Source: Printer specifications
As for the USB cable, personally, I believe the intention is to bring down the cost of the printer by selling the USB cable separately. Many people already have printer USB cables kicking around the house, so instead of paying more for the printer and having an extra cable I believe the theory is reduce the cost and sell the USB separately for those who need to purchase one.
I hope this answers your inquiry.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Tying to re-install my hp officejet 6310 all in one with windows 7 op system

Fomerally had this working great. a tech had some type of patch which allowed this device to work with my Windows operating systerm instead of XP. I didn't make a back up disk and now I can't get it to load. Anyone come across this issue?

Hi, Please download software and driver from the following link and install on your computer: http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-6300-All-in-One-Printer-series/1120059/model/1120060#Z7_3054ICK0KGTE30AQO5O3KA30R1 Regards.

Installation problems Officejet 5610 All in One on Windows 8.1 64 bit

I have a HP Officejet 5610 All-in-One printer that I have had for a few years. It has worked well on the old computer but the computer died. I purchased a new Dell Laptop with the Windows 8.1 64 bit operating system. The printer works fine but the scanner won't work since there is no software in the computer. I went to the HP Support website and tried to down;oad the drivers/software. The download failed 6 times. i finally tried anothe computer and after 4 failures. I was able to down load all 402MB of software. I saved it to a portable USD drive and returned to the Dell. I started the install and got to the begin installation screen. Unfortunately, right after it finished extracting the files. I got a pop up dialog box with the error message "System cannot find file specified". I went to HP Support and the website said to search the Windows file and remane the file extensions on all hpoins*.dat and hpwins*.dat files to .old file extensions. Unfortunately, there aren't any and they don't have any other suggestions.
Does anyone have any ideas?

Hi d-hammer,
Welcome to the HP forums!
I'm sorry to hear you've been having issues getting your Officejet 5610 installed on your new Windoes 8.1 computer but I'm hoping I can help you out
On your new Win 8.1 computer do you have an anti-virus program? Anything like McAffee, Norton, BitDefender, Avast, or anything like that? If you do, it's likely that the firewall within that anti-virus program is blocking part of the install. If you have any anti-virus on your computer you'll need to disable the firewall and the real time scanning within before you try to run the installation again. If you're not sure how, contact the anti-virus company and they should be able to let you know how to do those steps.
Let me know how that goes for your and we will go from there!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Need generic print driver for Officejet 7210 all-in-one on Windows 8.1

Updated my Windows 8 to Windows 8.1, which removed my print driver for an Officejet 7210 all-in-one. Attempted to reinstall. Error that file not found. Followed detailed process to a tee (deleted temp files, removed startup programs, everything). Driver doesn't work but printer does with other computers. Printer is no longer supported and no help (but is in great working condition).
I'm looking for a generic driver that would work with my printer and Windows 8.1. I really appreciate any help...
This question was solved.
View Solution.

Hi LChristofaro,
I have researched your error message and the Msiexec.exe error and it is an issue with windows installer. I recommend restarting your windows installer.
To do this:
1. Run "Services.msc" (without the quotation marks).
2. Double-click "Windows Installer" in the Services list.
3. Click Stop and click OK.
4. Click Start and click OK.
Restart you computer and try the install again.
Let me know if this helped.
Thank you,
I worked on behalf of HP.

HP Officejet 6310 all-in-one wireless option questions

I have a HP Officejet 6300 All-in-One printer and I was using it with my wire network connection. I just moved to a new home, which I rent, and I do not want to make new wholes to past the cables then this is my question:
"I have a Cisco Linksys AE1000 high performance wireless-N usb adpater (dual band)" and I saw this product Female USB A to Male Ethernet RJ45 Plug Adapter (on Amazon that I think will be great if I can use it). Can I connect them to make my printer wireless?"
Please help.
Thanks.
BAK

Unfortunately that will not work for this printer. Wireless printing is set up through the printers software that you install on your computer. Since this printer is not a wireless printer, there will be no option to set it up wirelessly in the software, the only options will be ethernet or USB.
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PB with HP 6310 All-in-one

Hello all,
I just purchased a HP 6310 all-in-one printer. It installed just fine with my Win XP machine. I installed the software on the PB, but when I was asked to plug in the USB connection, no connection found. I use the USB ports all the time, so I know they work. It acts like a bad usb cable, but I am able to print from my other computer, so it is a PB issue. Does anybody know why the HP Setup Assistant does not see the printer when plugged in? Thank you.

Have you tried any other USB devices in the same ports on the computer?

HP Officejet 6310 All-in-One alignment failure error

Unable to copy. When I turn on printer it attempts to align print heads but produces error message "Alignment failed". I can print from computer.
Thanks.
CJCJC

Hi @CJCJC,
Welcome to the HP Forums!
I noticed that you are getting the alignment failure error with your HP Officejet 6310. I am happy to help you with this issue!
I would suggest a hard reset, by going to this post, How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Also, I would recommend making sure none of your ink cartridges are low or empty, and that they are Genuine HP ink cartridges.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

IE 8 and compatibility with Officejet J6480 All-in-one

I have the above Officejet J6480, connected via USB, XP operating system and earlier this year after installing IE 8 I found that the printer was not compatible. Therefore I went back to IE 7, and have been awaiting news from HP that the compatibility issue has been resolved, but I haven't heard anything. It would seem that installing IE 8 would be a good move if it is compatible with the printer.
Questions:
Is the Officejet J6480 now compatible with IE 8 assuming I have updated my printer software from the HP site?
If not, what do I need to do in order to use IE 8?
Is there any reason not to go to IE 8?
Thanks for your help....

What version of OS X? What router?
Get the latest software for your printer from the "Support & Drivers" link at the top of this page.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Officejet 6310 all in one will no longer communicate with pc.

router died. had to replace. tried reloading drivers&set up. this pc pluged into router as is printer . All phones and notebooks work fine!! what up??

Hello,
When you run the wireless set up wizard, does it connect to your network without any issues?

Windows 8.1 Pro - Hp Officejet 6310 All-in-one

Installing Software & Driver issue
During the installation process the screen disappears after the "extract" screen and nothing happens anymore after
- printer detection
- download of software
- extraction 100%
In the taskmanager "HP installer setup (32) bits" is still running with 31% of cpu usage.
Installation tryouts:
- driver installation DriverDr_for_AIO_CDB_Net_Full_Win_WW_140_408 (2020 kB)
- full software installation AIO_CDB_Net_Full_Win_WW_140_408 (423380 kB)
- full software installation AIO_CDB_Net_Full_Win_WW_140_408-4 (336646 kB)
- network connecton
- usb connection
- removed McAfee
- clean start
- hp printer wizard
- hp print and scan doctor (print and scan works, newer software available)
System:
- Dell Inspiron17 7746
- Windows 8.1 Pro
- Windows requires no update anymore

Hi,
Follow the steps below and check if that resolve the issue:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select Never and confirm by clicking the Turn Off button.
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Reboot your PC
8. Run the installation file and check for any difference.
9. Once you are done, be sure to open McAfee and re-activate Real Time Scanning.
Regards,
Shlomi
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Windows 8.1 will not install the driver for Officejet 6310 All-in-One

Have downloaded the driver from the HP website, but it will not install. The download wizard "detected a problem with the driver software" but did not say how to resolve it. The option to download the software was still available, so I did that anyway. When attempting to execute from my hard-drive, extraction occurs, followed by a delay, and then a message that reads "This application has requested the Runtime to terminate it in an unusual way". This is in an error box headed "Microsoft Visual C++ Runtime Library". Can anyone help please?

Hi AB-Comp,
Welcome to the HP Forums! I understand that your are seeing the error The download wizard "detected a problem with the driver software". I am happy to help you with this issue! I have some questions for you:
What Operating System are you using? Windows or Mac? What version?
Can you make copies with the printer?
How is the printer connected? Wireless, Ethernet, or USB?
Is the power cable plugged into a surge protector or directly to the wall outlet?
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

My hp officejet 6310 all in one disc will not install

had some trouble and uninstalled my software in trying to reinstall but when i put my dice in nothing happens i am able to print and send a fax but it wont scan or recieve a fax

Hello @mac1950 , and welcome to the HP Forums, I hope you enjoy your experience!
I understand your printer will not install. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Scan error 8, [(1, 0, -2147221500)] with Officejet 6310 all in one to Windows 7

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