HP Officejet 6700 Premium cannot connect to wifi network

Since a few days, our HP Officejet 6700 Premium can no longer connect to wifi network. All our other devices as laptops, smartphones, tablets have no difficulty in connecting to the wifi. reconnecting and entering the WPA password doesn't help.
The printer says the SSID of our wifi network is not unique, it detects multiple access points.
What can I do to solve this issue.
Tx

Hello there @karatejan
Welcome to the HP Forums!
I read about the issues you're facing when trying to connect your Officejet 6700 printer to your network recently. I have three suggestions for you, and please let me know the results when you are done.
Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer, and run the set up again.
If you are running a Windows OS, from your PC, perform a Clean Boot, which will turn off the start up programs just in case there is something blocking the installation. Try the USB to wireless set up again.
Check your router settings to match these recommended settings:
1. Network name and password to have no spaces or punctuation.
2. If using WPA2 security, switch to WPA personal.
3. Dual broadcast Wireless b/g/n (printer may only connect to g).
4. Mac filter needs to be turned off.
5. Firewall settings need to be at there default settings, or set to a lower security.
6. Multicasting "on".
7. Following ports need to be un-blocked:
Incoming (UDP) ports : 137, 138, 161, 427
Outgoing (TCP) ports : 137, 139, 427, 9100, 9220, 9500
R a i n b o w 7000I work on behalf of HP
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HP Officejet 6700 Premium Not connected for eprint

Good evening,
I bought a officejet 6700 Premium and I installed it 10 days ago, The printers worked properly for a couple of days.
Now, if I log on in ePrintcentre, a message says that the printer is not connected.
If I launch a print using the wireless net (e.g using my IPHONE while I'm at home and using my home wireless) it works.
But if I launch a print @ my HPe address the printer doesn't work and remains in pending message (on eprint centre) for a while and then become "failed".
Is there something to set in the printer panel?
Thank you very much

Hi Antonio,
I would check if the printer has the latest firmware. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02919168&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Then, turn the printer off for about 20 seconds, then power it on again. When it's back at the home screen, print an info sheet to check your eprint connection. Front panel of printer>eprint icon>print info
This next step will require you to delete your failed print jobs: (steps from http://www8.hp.com/ca/en/support-topics/mobile-printing/mobile-print-help-iphone-ipad.html)
Click the tab at the top of the page with the name of your printer.
In the Recent Print Jobs section, click View Job History.
Click Cancel next to any print jobs that you want to clear from the queue. (Try printing again)
***If those steps fail, you'll have to call the HP Eprint support line @ 1-855-785-2777
Good luck
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HP Officejet 6700 Premium printer connectivity problems

My HP Officejet 6700 Premium printer is not connecting properly wirelessly. On the printer itself it says it is connected to my wireless network but when I try to print an error message says it is not connected and is it currently on ly printing when it is connected by cable. Please advise. Thank you

My printer will not print . having connectivity problems.

Cannot Connect to Wifi Network with rt61-based PCI Adapter

Hello,
I am having difficulty connecting to my network wirelessly. I get the following error when I try to connect through ArchAssistant:
Network profile 'myNetwork' failed to connect.
REASON:
- Wireless association failed. [FAIL]
I am using an rt61 based PCI adapter.
dmesg returns:
rt61pci 0000:02:08.0: firmware: requesting rt2561s.bin
ADDRCONF(NETDEV_UP): wlan0: link is not ready
iwconfig returns:
wlan0 IEEE 802.11bg ESSID:""
Mode:Managed Frequency:2.412 GHz Access Point: Not-Associated
Tx-Power=18 dBm
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Encryption key:off
Power Management:off
Link Quality:0 Signal level:0 Noise level:0
Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0
Tx excessive retries:0 Invalid misc:0 Missed beacon:0
lspci:
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My wifi router uses WPA security and a hidden essid.
I have added the rt2561s.bin firmware to /lib/firmware/.
I was able to connect once when I added the below to the WPA Opts field:
PRE_UP='iwconfig wlan0 essid theswamp'
That command is still in the WPA Opts field, however I still cannot connect.
I am using ZMLarch 1.24.2-1 on Arch Linux 2.6.29.
Thanks in advance for your assistance.

Ideas? Anyone?

Cannot connect to wifi network

I've seen other folks discussing issues with Wifi connectivity in Mavericks, but can't find a specific answer to my problem - hopefully somebody can chime in.
I recently purchased a (refurbished) 15" retina Macbook Pro, Mid-2012 model. It came with Mountain Lion installed, but I immediately updated to Mavericks. My home wifi is secured with WPA2 - Personal, and I was initially able to connect even after the Mavericks update. However, my wifi speeds were terribly slow, so I went and changed the router settings in the hopes of speeding things up (using a separate computer connected directly to the router).
As soon as I made the changes, my Macbook was unable to connect to the network. The name of my network still appeared in the list of available networks, but as soon as I selected it I recieved a message saying "Wifi network "(network name)" could not be joined." It would not even give me a prompt to enter my password, just an option to run diagnostics, which provided no help whatsoever.
I tried reverting the router to the previous settings, but the issue persists. I am able to connect to other nearby WPA2 secured networks (or at least get a prompt to enter a password), but not the one I was using previously. I am able to connect to my network if I disable the security, but as I live in a fairly large apartment building, that's not a permanent solution. Anybody have any insight into what might be causing this issue?

I have an android phone as well and i found an app called "wifi tether" version 3.1-beta. They listed as web address in the about section on the app http://android-wifi-tether.googlecode.com i am not sure if the address is good but it might give you some insight. The app works for me on my k1. But you are right ad-hoc support would be great.

HT4061 Iphone 4s, cannot connect to WIFI and can't send or receive texts

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Hi there beckalina88,
You may find the troubleshooting steps in the articles below helpful.
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HP Officejet 6700 Premium: eprint works; connection with printer cable doesn't

Just bought a new Officejet 6700 Premium. I had the same model before. Setup worked well and eprint functions. But with the last Officejet I had, I could also connect it with a printer cable and then I could print directly without having to send an email. I find this useful, because there is not so much waste of paper and ink on pages I don't need (sometimes I only want to print one page from a series of several pages or I want to print something directly from the internet). With the new model I have connected the printer and my computer with the printer cable, but I cannot print with the option of, for example, "print this page", but always have to make a pdf and then attach this to an email and send it to hpeprint. Can someone tell me what I have to do in order to be able to print directly with the printer cable? Thank you in advance!

Welcome to the forums, @Sunshine888
I read your post about how you can ePrint successfully, however you cannot print from your computer. I would like to help you with this! To find the best troubleshooting steps for you, I would need to know which operating system you are running on your computer and also let me know how you wish to connect your printer to your computer (USB, Ethernet or wireless).
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Hope to hear from you
R a i n b o w 7000I work on behalf of HP
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HP Officejet 6700 Premium

Hi,
I need advice regarding what to do so I again can scan on my printer.
I have no clue why I suddenly cannot scan. The message on the printer is:
Windows: Open Hp Printer software, select Scanner Actions, and then select Manage Scan to Computer.
I did not ever change any settings which is the reason why I dont understand what has happened nor do I understand exactly WHERE I am supposed to locate HP Printer software so I can select Scanner Actions
I should mention my computer is a HP Sleekbook with Windows 8.1 installed.
Hopefully somebody can tell me what to do.
Thanks

Hi cath9999,
Welcome to the HP Forums! I understand that, you cannot scan with your HP Officejet 6700 premium to a Windows 8.1 PC. I am happy to help you with this scanning issue! I have a few questions for you:
How is the printer connected? Wireless, Ethernet, or USB?
Can you make copies with the printer?
Is the power cable plugged into a surge protector or directly to the wall outlet? Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try our HP Print and Scan Doctor, and let me know what happens.
Thank you for posting, and have a great day!
RnRMusicMan
I work on behalf of HP
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Not recognizing HP OfficeJet 6700 Premium for Scanning

Hi to all,
I bought and set up an HP OfficeJet 6700 Premium. It is working fine for printing. However it won't recognize the HP Office Jet for scanning. Attempted both from device and from PC. I get a message that device was "not found"...I am running Windows 7.1
The manual says this below:
If your printer is connected to a network and you are scanning to a Windows
computer, before you can scan from the control panel, you need to enable scanning
from the software. From the computer desktop, click Start, select Programs or All
Programs, select the folder for your HP printer, and then select the option for your
HP printer. Double-click Scanner Actions, double-click Manage Scan to
Computer, and then click Enable.
I see the HP printer from the Programs menu, but I cannot get to the instruction - Scanner Actions.
Please help.
Thank you.

Hi ColleenM,
I am sorry to hear you are having such difficulty scanning. The HP Print and Scan Doctor (PSDR) was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
On an unrelated note, there was a firmware update released for the Officejet 6700 that you may or may not need. This firmware update likely has nothing to so with the issue you are experiencing but I would like to take the opportunity to let you know about it. Having the newest update does the following:
Fix/Enhancement
1) Enhance ePrint Diagnostic report for ePrint Setup.
2) Improve ease of wireless setup.
3) Enhanced Embedded Web Services.
4) Improve Print Quality.
5) Improve Airport Express connectivity.
6) Improve the accuracy & reliability of ink level gauge.
7) Improve ADF pick performance.
8) Improved paper handling
To check the version of your current printer firmware:
Printer Information Screen
1. From the Control panel, press Help (?) button, select Printer Information
2. Use the down arrow button to scroll to the 2nd screen
3. The current firmware revision will appear on the screen
If you do not have Version MPM3CN1322DR you need the update.
HP Officejet 6700 Premium e-All-in-One Firmware.
Let me know what happens with the PSDR. If the issue persists let me know, I am eager to help you resolve this.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Sunshyn2005 - I work on behalf of HP

HP Officejet 6700 Premium, Won't print in black ink only

Hello I have a officejet 6700 premium and im running windows 7 home. I recently ran out of the color cartridge yellow but i cannot afford to replace it right now and would like to know if there is a way to print only in black when my color cartridges are depleted. I tried selecting 'only black ink' under setting but when I tried to print it said i must replace the yellow cartridge before I can resume printing. Please help!

The Officejet 6700 premium has separate printheads and ink supplies, with plumbing to connect them. If one of the colors has run out completely printing will be blocked as ink is needed to keep the printhead from clogging. While printing even black only the printhead would be waving around in the air and the color portion of the printhead could become clogged if there were not sufficient ink available for servicing. Sorry, but you will need to replace the color cartridge.
The document here decribes how ink is used in HP (and other) inkjet printers. In the language of that document the Officeejt 6700 is an IIC printer.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP Officejet 6700 Premium - Won't print from my laptop.

HP Officejet 6700 Premium - Microsoft Windows 7 - I get a message on my Dell Laptop that says my printer is offline. The connection between the laptop and printer is wireless. I can run copies by placing them on my printer, but the printer is not reading instructions from my laptop. I cannot even print a test page when the instruction is given from my laptop.

Hello,
In addition to what "banhien" mentioned. Obtain the IP of the printer.
On the PC desktop > START > All Programs > HP > Officejet 6700 > Update IP , then type in the IP obtained from the printer.
Regards,
Jabzi
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Regards,
Jabzi
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Although I am an HP employee, I am speaking for myself and not for HP.

Scanning with an Officejet 6700 Premium

Hi!
I'm having trouble scanning documents.
My laptop is a MacBook Pro running OS X 10.10.1 (Yosemite).
The printer is an Officejet 6700 Premium e-All-in-One. It is connented via WiFi -- the Printers & Scanners section of System Preferences lists it as HP Officejet 6700-AirPrint.
I *can* print documents, so the setup is not entirely messed up...
The printer makes copies, so the scanning hardware must be OK.
I downloaded and installed fresh drivers from the HP website.
I *can* scan documents by going to the printer's webpage, then to Scan > Webscan. This only works in Firefox, not in Chrome, and doesn't give me the option to select the are I'd like to scan. It's rather inconvenient.
What *doesn't* work:
-Webscan in the Chrome browser: the scanner makes some noise but I can't save the result.
-In Preview, File > Import from Scanner... is disabled. This used to work and was very convenient, but then broke somehow.
-HP Scan. It says "Preparing to scan..." for a couple of seconds then pops up an error message: "Scanner reported an error. HP Officejet 6700 is currently unavailable. Please check if it is turned on and connected, or try again later."
-"Scan to computer" from the printer. A popup appears on my computer screen:
"Scan failed. The operation couldn’t be completed. (com.hp.scanhandler.error error 2.)"
Any help would be greatly appreciated! It would be wonderful if we could get Preview's Import from Scanner... function to work.
Thanks,
b

Ha!
I fixed it.
Here's what I did:
-Run HP Uninstaller to remove... everything?
-Reboot the laptop.
-Do a factory reset on the printer, then re-enter the WiFi password.
-Download the driver (is that what it is?) from hp.com/support. I noticed that the file is called "HP Inkjet SW OSX Mavericks.pkg" even though my OS is called Yosemite.
-Install that, following all prompts. When I added the printer I picked"HP Officejet 6700" rather than "AirPrint" for"Use:"even though AirPrint would have been the default and the choice of "Auto Select". See attached screenshot.
-Go to Preview, menu File > Import from HP Officejet 6700... and test. Success!
Of course I don't know which of these things made the difference, but it worked for me.
Cheers,
b

How do I re-enable built-in networking on Officejet 6700 premium printer?

I inadvertently, and stupidly, turned OFF the built-in networking from within my Officejet 6700 premium AiO web-based administrator console. Now I cannot manually reset it from the controls on the printer itself. I get a message informing "Built-in network capabilities have been disabled. Contact your network administrator or the person who set up the printer." Well, that person is me. I cannot find instructions telling how to re-enable the built-in network capabilities.
My OS is WIN7. The printer was working OK before I messed with it.
Can anyone offer advice regarding this problem?
Thank you.
This question was solved.
View Solution.

Distinquished (and snarky) Professor.
Thank you for your attempt to assist, but your response was not only condescending - "Did you read the manual??? I downloaded it and read it. Turn the wireless radio on and off" - but totally not helpful. The intro to your reply makes you sound to be an arrogant high school teen who thinks she has every answer unknown to adults.
Some of us are not technilliterate. I certainly DID read the manual and attempted every option I thought might work. The problem, if you read my problem post, was that I inadvertently clicked OFF the Connectivity Built-in Network capabilities from within the EWS. That made it impossible for my printer to connect to the network via cable or wireless. When I attempted to find a solution at the printer control display itself, by going Setup > Network > Restore Network Defaults, but, instead of the "Restore Network Defaults, it presented the message I posted informing that Built-in network capabilities were disabled, which is what I already knew and wanted to resolve. I needed to find a way to reset to Out-of-the-Box settings. Nothing in the manual provided, nor could I find online, this answer.
Fortunately, my printer was still under warranty (HP apparently wont chat if you aren't under warranty, unless you pay them for the service). I was able to chat with an HP Rep who Identified herself (maybe himself ... Who knows?) as "Jasmine". Jasmine was very helpful. But, although I had specifically identified to her the problem is that I lost network connectivity due to carelessly turning off built-in network capabilities of the printer from within its EWS, Jasmine still had to spend time running through her HP requied first-line Help Representative script. She spent about fifteen minutes remote assisting and checking out every possible "other option" before she concluded with these precious words, "The problem is that your printer has lost network connectivity. I am going to give you some instructions to follow so we can reset the printer to Semi-full restore." I received her instructions and followed them precisely. Very easy. When I asked her why these instructions are not published by HP somewhere for customers to access, she informed that they are "secret Advanced instructions" (I think she was being a little silly). ...
Following, for you Distinquished Professor (so you don't need to be snarky with others) and for all other fellow technophiles out there, is Jasmines "secret Advanced instructions" as she wrote the on the chat. I have provided some interpretation at the end. Do note, if you (not specifically you Distinguished Professor, but every other "you" out there) don't have some good idea of what you are doing, getting off the path by which these instructions lead can get you into more difficulty with your printer than that by which you began the journey.
Jasmine: Please follow the below steps:
1. Touch this curve icon 4 times though it is not highlighted
2. When you do it, you can see Support menu on the printer LCD screen.
3. Once you see the Support Menu on the printer touch OK use the right arrow key next to the printer LCD screen to see Reset Menu.
4. Now, touch OK then use the right arrow key next to the printer lcd screen to see Semi Full.
5. Touch on Semi-Full option.
6. The printer will turn OFF
7. Power it back ON. It will initialize itself.
8. Please follow the onscreen steps.
Helpful interpretations:
Regarding #1. The “curve icon” is the left curving return icon located at the left side of the printer’s control panel touch sensitive display window, but outside the display window. It is lit when the menu can be returned back a page, but unlit when at Home screen. This is actually a hardware button, not touch sensitive, so pressing it, even when not lit, creates and action signal. When the display is at the Home state, the return button is unlit, but pressing it four times will generate a menu option for Support Menu on the display.
Regarding #3. The "right arrow" is the forward page button located to the right outside the display screen. Like the return button, it also is unlit unless it can perform an action related to what appears on the display. Press the forward page arrow until the displayed menu option changes to Reset Menu. Select this option to perform step #4.
Successfully following Jasmine's instructions will restore the HP Officejet 6700 Premium AiO to its out-of-the-box-new settings. Note that Jasmine specified "Semi-Full" restore, not "Full" restore. A full restore will take the printer back to it basic out-of-the-factory state. This state will require significantly more settings and configurations work afterward than with which most of us would like to deal. Out-of-the-box state will cycle through everything as it did when you first pulled the printer out of the box new and set it up yourself. Do note, any custom settings will be lost. Passwords, however, are retained in a Semi-Full restore.
Hope this information helps everyone else who may be having similar difficulties or just need to know how to restore your printer back to Out-of-the-box-new state.

OfficeJet 6700 Premium Problems after Windows 8.1 update

My Officejet 6700 Premium worked great wirelessly under Windows 7 to print & Scan. Since updating to Windows 8.1, I can print to the printer wirelessly (having set it up manually from the printer), but the software won't load and I can't scan. Setting up a network connection using downloaded HP software fails (it just says it failed, no error message), and trying to download the entire software package (which includes scan, which I need), also fails during step 1 of 4. I tried uninstalling all HP software first, but the same errors persist. I don't want to mess things up further (as I said, I'm able to print wirelessly now), but I really want to be able to scan to the computer. Any help would be appreciated.

Hello mfrank1,
Welcome to the HP Forums.
I see that you are having some printing issues since you upgraded to Windows 8.1.
I do have a few troubleshooting steps that we can try to resolve this issue.
I first suggest that we uninstall the old software and drivers. I realize that you have already attempted to do this but I still would like to try it again but this time using the following document: Uninstalling the Printer Software.
When you stated that you have the printer connected with a direct connection using wireless, is this with a Bluetooth connection? Do you have a Router that you are going through?
Once the software is uninstalled, please restart the computer. Please disable any firewalls or anti virus protection before starting the next step.
When the computer is back up and running, please click on the following link for the HP Officejet Full Feature Software and Driver.
Please save the download to the Desktop of the computer so that it creates it's own Icon. Double click on the new Icon and follow the instructions.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

OS X 10.10 for Officejet 6700 Premium?

Is an OSX 10.10 (Yosemite) driver available yet for the HP Officejet 6700 Premium?
This question was solved.
View Solution.

Assuming you are using a network connection, try unplugging your router for 30 seconds and plug it back.
Next restart your Mac and turn the printer Off and On again, then check for any difference.
If that doesn't help, try resetting the printing system and check again:
*Be aware that resetting the printer system will remove any existing print queue and reset any customized driver settings.
Click the Apple menu, and then click System Preferences .
Select Printers & Scanners.
Right-click (or Ctrl + click) your product in the Printers list in the left panel, and then click Reset printing system .
Click OK to confirm the reset.
Type your user Name and Password .
Click OK . The printing system resets.
Now click the plus sign and try adding the printer.
Shlomi
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HP Officejet 6700 Premium cannot connect to wifi network

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