HP officejet pro 8600 unable to save file

thank you for reading this and helping.
I have an HP officiate pro 8600 printer/scanner. I was able to scan and save files to the mac from the network. Now since the Yosemite and server upgrade, i am not able to do this. I have reprobagated rights, created a new share, new user and still am unable to safe a scanned file.
the error I get is: Incorrect credentials.
Anyone also have this? What is fix?
Thank you

I finally solved it. Reflecting back on previous message boards I decided to try one last time. Some posters have found the problem in the Antivirus, Firewall protections. (By the way, I had even upgraded my router with no luck).I have Norton AntiVirus provided by the cable company.1. I turned off everything in the firewall. Although this left me vulnerable for a few mintues, I needed a fast test.2. It worked! I was able to print something immediately.3. I went back into the firewall, turned everything back on but turned off an individual switch within the firewall that said to "share the printer. "4. After turning it off, I was able to print and still have the most important parts of the firewall.This ultimately met my needs.Perhaps HP could:1. Do a better job at beta testing prior to release, including various brands of firewalls. Is there even a beta test process?2. Provide a better description of the error since all indicators within the drivers say the printer is connected. There should be a message indicating that it's connected but unable to print due to firewall protections.

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HP Officejet Pro 8600 won't save scanned document in searchable PDF or .rtf format

HP Officejet Pro 8600 won't save scanned document in searchable PDF or .rtf format
The scanner scans the document without a problem but when I select 'SAVE' and
specify a location and file name, a system error 'The HP scan application was
unable to save the file to the specified location'. It will save a regular PDF file
or a JPG file with no problem, but trying to save an searchable PDF or .rtf file
results in the above mentioned system error.
This problem occurs either from HP SCAN or from the 8600 scan panel.
The computer is running Windows XP and the I.R.I.S. OCR software is
loaded.

Hello TrailsEnd,
Welcome to the HP Forums!
I understand you're receiving an error message "The HP scan application was unable to save the file to the specified location". I will do my best to assist you!
First, I would recommend downloading this tool called the Print and Scan Doctor. This tool diagnoses and helps resolve common printing, scanning, and connectivity problems, including: (This information is stated here.)
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check : Checks for missing or corrupt driver files.
Device Manager : Checks for problems in Device Manager that would prevent printing.
Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match : Checks the port settings for the HP product.
Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
Print Settings : Checks and adjusts the print quality settings.
Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests : Checks the scan mechanism, drivers, and registry entries.
Let me know if this tool fixes a scanning problem on this post. If this doesn't resolve your issue, then I am going to recommend uninstalling the software. Please follow this HP document on Uninstalling the Printer Software.
Once this is complete, you can perform a clean boot on your computer. I will provide a Microsoft document here to help you. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program. Now, you can install the full feature software from the HP website here.
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I worked on behalf of HP.

HP Officejet Pro 8600 unable to open scan / printer options to scan

This was working last week. Trovi.com got on the computer and has since been taken off by Spy Hunter. Now I am unable to scan. I have uninstalled and installed using the disk twice but it still does not let me scan, only print. I am using Windows 8. What else do I need to do? Usually this goes really smooth. What am i doing wrong?

Hello kldv,
Welcome to the HP Support Forums!
I see that you have uninstalled and installed the Officejet Pro 8600 software in an attempt to fix a scanning issue. Have you had a chance to run the Print and Scan Dr on the computer?
Print and Scan Dr<---
It will look into the possible causes and report back if it is able to fix it or what other troubleshooting can be done. Let me know the results.
Cheers,
JERENDS
I work on behalf of HP
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HP Officejet Pro 8600: "Unable to Communicate with Printer" error message

I receive the error message "Unable to Communicate with Printer" regularly when I print. Sometimes it will print 3 or 4 times just fine before I get this message. Sometimes it happens my first try at printing. I then have to reboot my computer to get it to work again. My OS is Windows 7 and my printer is an HP Officejet Pro 8600. My printer is wired to my computer. I have tried re-installing the printer software but this did not help. I've had this printer for only four months. Started happening after the second month. Any suggestions?

I finally solved it. Reflecting back on previous message boards I decided to try one last time. Some posters have found the problem in the Antivirus, Firewall protections. (By the way, I had even upgraded my router with no luck).I have Norton AntiVirus provided by the cable company.1. I turned off everything in the firewall. Although this left me vulnerable for a few mintues, I needed a fast test.2. It worked! I was able to print something immediately.3. I went back into the firewall, turned everything back on but turned off an individual switch within the firewall that said to "share the printer. "4. After turning it off, I was able to print and still have the most important parts of the firewall.This ultimately met my needs.Perhaps HP could:1. Do a better job at beta testing prior to release, including various brands of firewalls. Is there even a beta test process?2. Provide a better description of the error since all indicators within the drivers say the printer is connected. There should be a message indicating that it's connected but unable to print due to firewall protections.

HP officejet Pro 8600 unable to connect to scanner

HP Office jetPro 8600 NG11a, Windows 7 operating system, connected to network via ethernet connection
I have only had the printer for a couple of months. Initially had probelms with the network connection which was resolved by manually inserting the IP address outside the DHCP range.
I now keep getting a mesagesaying the scanner is not available. I try and re-enable it but that doesn't work
I have run the scan doctor and followed the instructions but it is unable to resolve the issue.
I have un-installed and re-installed the drivers and that doesn't work.
The is now mention of the IP address but as I had all the problems before I am reluctant to interfere withe the IP address as the printer itself is OK.
Nothing has been changed on my system, I haven't actually used the scanner to date but suddenly notice the error message on my tool bar and then found the scanner wouldn't work.
I would be grateful for any help.
Many Thanks 2DX
2dx
This question was solved.
View Solution.

Hello there @2dx , I hope you're well
I read your post about the network connection issues you are having with your Officejet 8600. Please see the guide below for the troubleshooting steps I would suggest for you!
A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning
Have a great day
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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HP Officejet Pro 8600: "unable to connect to my device" after loading full featured

I read the forums and installed the full featured drivers. During installation it asks me to connect to my device using USB cable. I did this, but it doesn't see my device. I tried a different cable, same issue. Both the computer and the printer are on ... I printed a test page wirelessly to make sure the printer was responding. (The wireless printing was working prior to installing the new drivers.)
I am running windows 8 on HP Envy.
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Thanks,
Vanya

Hello there, Welcome to the Forums! I hope you enjoy your experience
I noticed your post about your Officejet 8600 not functioning on your Windows 8 system. I would suggest trying to install the printer by using the HP Printer Install Wizard for Windows for starters.
If that method does not work, please follow the next guide very carefully.
'Unable to Find Printer' Error Message Displays on the Computer During a Wireless Network Installati...
I hope my post was helpful!
Thank you for posting Have a great day!
R a i n b o w 7000I work on behalf of HP
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Officejet Pro 8600 capability to save pictures from an SD card on my computer?

I can read the pictures from SD card onto the printer, and print them using the SD slot provided on the front of the 8600 printer. However, I also would like to save the pictures in a folder on my computer. Is this possible with the 8600 printer?

Hi,
Is your printer on your home network ? If yes, mapping card reader on the network should help. Please use the following instructions:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00149194
Regards.
BH
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Unable to find network printer HP OfficeJet Pro 8600

HP Officejet Pro 8600
Windows 7 64bit
updated router firmware
Troubleshoot all item s listed by HP and with Windows
I have been unable to print wireless from my laptop. Wireless network test results gives me a pass in all categories. Network name is the same on printer and laptop. IP address on printer and tcp port are the same. Tried firewall on and off. AVG antivirus on and off. Unplugged printer, router, usb, restarted laptop. Nothing has solved the problem.
I can see that the printer has an ip address. My router has an ip address and my laptop has an ip address. Should they all be different? I am using the ip address from the printer to set up the wireless printing when asked to enter the address.
This has been the most frustrating process I have ever delt with. It should not be this difficult to set up. Please help.
Thank you in advance for a quick solution.

Shurlee, I want you to do is re-run the wireless setup wizard on your printer. Then uninstall it, and reinstall it again using the software I am going to link you to below. From what you describe it sounds like either an installation issue or an issue with your network. If this helps feel free to mark my post by hitting the star below my name which gives me a kudos - kinda like a job well done on here.
First if you use a USB cord, make sure to remove it. Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
Download these files and install them. By the way these are for the N911a, but if you have the 8600 Plus or Premium you will need different drivers.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=4323659
Install that and let me know the result!
Have a great day!

Officejet Pro 8600 Plus, not appending number in sequence to base file name when saving PDF.

Officejet Pro 8600 Plus (new today - everything else working great), Vista 32-bit, HP desktop.
After scanning documents and creating a PDF file (Save to file on my computer w/USB connection), using HP Scan, it does not append numbers in sequence to base file name. HP Scan (Under Advanced Settings/Destinations) reads that it will do this (when you over over the base name field). Perhaps I have to enable something. Do you know how I can do this? Thank you.

I'm not really sure what's going on. The install might not have written right. Try uninstalling and installing from a fresh download. Let me know what happens.
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Unable To Communicate With Printer HP Officejet Pro 8600 (Network)

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Hello msheehy-
I would like to help you with this issue. It sounds like the router is changing the ip address of the printer. This could be caused by a couple reasons. (ip lease time, power loss to the router) I would recommend looking at the following link. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03781399&cc=us&dlc=en&lc=en&product=4323648&tmp...
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Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

Unable to start "Printer Assistant" Officejet Pro 8600

Printer Assistant and my 8600 have worked well for over a year. Now I can't start "Printer Assistant". This may have been triggered by an update to Win 8.1. Others on the Discussion Board have been told to uninstall all HP programs, reboot, and then download the "full feature" package from the HP site.
I've done all that. Installation works fine. Print, fax, and scan all work fine when tested. A shortcut was installed on the desktop. But I cannot start the "Printer Assistant" either from the desk top, the start button, or from the program file.
I used Trouble Shooter to try and find the problem. From the trouble shooter I was able to open "HP Scan - HP Officejet Pro 8600". From there I could initiate a successful scan. But the only route to this page that I have found is through the Trouble Shooter.
Printer Assistant is loaded on my computer: File Ver 28.0.1315.0; 5.16MB; Date Modified 10/17/12.
Got any ideas?
This question was solved.
View Solution.

Hi Sticks10,
Thank you for your response, I appreciate the clarification. I still think the patch is a good idea to try.
If it still does not work, try the following in this order:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. Turn Windows Defender on or off. (This will work in Windows 8.1).
Disable any firewalls. Turn Windows Firewall on or off. (This will work in Windows 8.1).
Create a new user account. Create a user account.
Re-install the software using the HP Printer Install Wizard for Windows.
Hope this works for you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Unable to access Apps on HP Officejet Pro 8600 Plus

Hi guys,
I can print wirelessly and print remotely using the ePrint apps on my iphone and ipad. Until recently, I have been able to access the apps, but this has stopped. I now get the following error message:
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The internet connection is stable and fine. Any ideas?
This question was solved.
View Solution.

Hello londonlaw,
Welcome to the HP Support Forums!
Sorry to hear about the recent issue when trying to access apps on your Officejet Pro 8600, I would like to offer a few suggestions that may help.
Check for updates on the printer, Getting the Latest Firmware and Product Updates.
Power off the printer and ensure the power cord is connected to a wall out let.
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Try to access an app, if it works there is no need to continue. If it doesn't, try the next suggestion.
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Try to an app once done, if still unable, continue below.
Go back to the above Thread, rather than using the DNS suggested try this set; Primary DNS Server : 209.244.0.3 & Secondary DNS Server : 209.244.0.4.
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I hope this has helped, if it has, please let me know what step helped.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Unable to Communicate with Printer Error - Officejet Pro 8600

My printer was working fine last week... printing from my Mac desktop via wireless.
Now, when I try to print, the progress window is just hanging... trying to find the printer.
I deleted the printer in my settings and tried to reinstall. Now, I am getting an error message that says: Unable to Communicate with the Printer at this Time.
Help, please!
Comuputer: Mac OSX Version 10.9.3
Printer: Officejet Pro 8600 Plus... only about 3 months old!

Hello K_D123, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having wireless issues. I would like to try and help.
I would recommend powering off your computer and printer. Once they are both off, I would unplug the power from the back of your wireless router, wait 60 seconds and plug it back in. After the router has begun broadcasting, power on the printer and computer.
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Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Unable to Communicate with Printer. HP Officejet Pro 8600 N911g

Unable to Communicate with Printer. HP Officejet Pro 8600 N911g {Removed for privacy}
I cant even connect to the printer on IE, Firefox I get in just fine.
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I noted my Firmware
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Are you receiving any error messages when you print from the desktop? Its possible the print spooler is having issues which is not pushing the jobs to the printer. Lets restart the print spooler to get any old jobs that could be stuck in the queue removed.
1. Press the start orb in the bottom left on the screen.
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3. Type "services.msc" (without the quotes)
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HP Officejet Pro 8600 Plus will not print the attached file in the e-mail

Dear support team,
I have installed the software and setup HP eprint according the manual respectively the advices in HP-Connected however if I send an e-mail to [edited by Moderator] the printer 8600 PRO PLUS will not print the attached file in this case a PDF. But the text inside the e-mail will printed.
Any recommends?
Thank you in Advance.
Best regards
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Hi Conny,
Welcome to the HP Support forums. I understand that the attachment to an email sent to your Officejet Pro 8600 Plus printer’s ePrint email address did not print.
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Happytohelp01
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I work on behalf of HP

HP officejet pro 8600 unable to save file

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