HP Officejet Pro 8600 won't save scanned document in searchable PDF or .rtf format

HP Officejet Pro 8600 won't save scanned document in searchable PDF or .rtf format
The scanner scans the document without a problem but when I select 'SAVE' and
specify a location and file name, a system error 'The HP scan application was
unable to save the file to the specified location'. It will save a regular PDF file
or a JPG file with no problem, but trying to save an searchable PDF or .rtf file
results in the above mentioned system error.
This problem occurs either from HP SCAN or from the 8600 scan panel.
The computer is running Windows XP and the I.R.I.S. OCR software is
loaded.

Hello TrailsEnd,
Welcome to the HP Forums!
I understand you're receiving an error message "The HP scan application was unable to save the file to the specified location". I will do my best to assist you!
First, I would recommend downloading this tool called the Print and Scan Doctor. This tool diagnoses and helps resolve common printing, scanning, and connectivity problems, including: (This information is stated here.)
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check : Checks for missing or corrupt driver files.
Device Manager : Checks for problems in Device Manager that would prevent printing.
Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match : Checks the port settings for the HP product.
Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
Print Settings : Checks and adjusts the print quality settings.
Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests : Checks the scan mechanism, drivers, and registry entries.
Let me know if this tool fixes a scanning problem on this post. If this doesn't resolve your issue, then I am going to recommend uninstalling the software. Please follow this HP document on Uninstalling the Printer Software.
Once this is complete, you can perform a clean boot on your computer. I will provide a Microsoft document here to help you. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program. Now, you can install the full feature software from the HP website here.
Please post your results, as I will be looking forward to hearing from you. Have a great day!
I worked on behalf of HP.

Similar Messages

Officejet pro 8600 won't scan through tray

Good morning,
My printer won't scan anything through the the tray on top. I currently have an "HP Officejet Pro 8600" that I use for my mac. When I first set it up over 6 months ago I had no problem scanning anything through the tray on top but now after upgrading to Yosemite I have had nothing but problems. When I first installed Yosemite I wasn't able to print or scan but after fixing it with some updates I'm still not able to scan any documents through the tray only through the glass scanner I can scan things.
Any Ideas?
Also when I choose HP scan it wont let change the presets from pictures to documents until after I have scanned something through.
This question was solved.
View Solution.

I followed the steps with The Automatic Document Feeder (ADF) Does Not Pick Up Paper - cleaning the rollers and it fixed it. Thank you!

HP Officejet Pro 8600 Plus suddenly has scan malfunctions

I have an HP Officejet Pro 8600 Plus which has worked fine up to one week ago. Now and for no apparent reason the scan function has decided to work intermittently. Whenever I use the HP software and use the scan option, the scanner starts up and does its pre-check, starts to scan and then either stops halfway or scans the document/picture but then saves a blank file or PDF afterwards.
I have done a semi-full reset on the printer and set it up again. No change. I have completely deinstalled all HP software, rebooted, reinstalled - no change. I have stopped and started services - no change.
This is driving me crazy as I bought the printer less than six months ago and was up to now pleased with it. All other functionality is working correctly. I can copy documents in a few seconds, printing works fine.
Tried to do a firmware update - message received that it is not applicable. Updated HP Software to newest version. No change.
I am using Windows 8.1 64 bit.
I would like to try a full reset, but don't have this option only the semi-full reset, when I access the service menu. If I cannot resolve this, then I am afraid it will be the last HP printer I ever buy as this has really cheesed me off.
Please help!

I don't wish to be the proverbial bearer of ill tidings but....after spending entirely too many hours talking with several HP tech support "technicians" and on HP support chat sessions with other "technicians," I can tell you that, so far, no one at HP has a clue how to solve this problem. Several times tech support used a remote session on my workstation, but after lots of "trial and error" efforts succeded in restoring the scan function only by running the HP Print and Scan Doctor. I have found that the HP Print and Scan Doctor will always restore the scan-to-computer function - it's a nuisance, but so far nothing else will do the job.
When the 8620 quits scanning, sometimes immediately after successfully scanning multiple documents, I find that my router "sees" the HP 8620 and I can successfully ping its IP address. I can even print(!) but the 8620 seems to be oblivious to its network connection for scanning.
Tech support has offered the usual "solutions" like: turn off the 8620 and turn it on again, update thr firmware, reinstall the driver, use an Ethernet or USB connection (which defeats the purpose of Wi-Fi), and even doing what I took to be a "hard" reboot (unplug the 8620 while power is on, wait 60 seconds, hold down the power button for 30 seconds, plug the AIO in while holding the power button). So far no one has suggested re-installing Windows.
Tech support even insisted that the cause of the 8620 failing to maintain its connection to the network was my having the 8620 draw its power through a multiple outlet power strip. Willing to try just about anything short of examining chicken entrails, I now have the same failure to scan with power coming directly from a 20 amp circuit outlet.
There was a time when a short call to HP tech support fixed the rare problems with HP products.

My HP OfficeJet Pro 8600 won't connect to my wireless router

This is bizarre. I have had my HP OfficeJet Pro 8600 for about 6 months. It has generally worked fine, and we have used it wirelessly only. But now it refuses to connect to the router. It can FIND the router, and it can find other networks in the area, but it won't connect to the router. I ran the Wireless Network Test, and the results say:
Wireless On - Pass // Wireless Working - Pass //
Network Name (SSID) found - Pass // Wireless Networks Detected - 9
Printer Settings Consistent with Wireless Router Settings - Pass / No Filtering - FAIL //
So it recommends solution as follows: "1 If MAC Address filtering is enabled, and you would like to keep it enabled, you must add the Mac address of your printer to the list of permitted devices for your router before continuing."
Except, guess what, I don't have MAC Address filtering enabled. I wouldn't know how to do that, much less check for it.
Also, before today, this was never a problem. HELP!
Thanks....
If you are interested, here's more detail and background.
Before today, the only problem we have had is that frequently our Apple laptop (OS X 10.6) has trouble connecting to the printer. This has been odd because the printer is connected to the network, and so is the laptop, but the laptop can't find the printer - it thinks the printer is "offline" (even though it's not). Usually, if I wait a while, it will find the printer, and it will resolve itself work fine. If not, we sometimes have found that it can fix itself if you restart the laptop -- restarting the printer does not make a difference. In fact, I did exactly that today, and it resolved itself. And I printed. Fine, right?
But then I wanted to do more printing, and the problem of the laptop not finding the printer came up again, so I decided to really "get to the bottom of this." I don't remember exactly what I did, but somehow I was persuaded by the online help, that the correct solution would be to go into my System Preferences / Print and Fax, and click on the "-", which de-installs the printer, with the idea of re-installing the printer. But then when I tried to re-install the printer, it could not find the printer. Ugh! Wierdly, it found an 8600 Scanner, but not an 8600 printers. After installing and de-installing the 8600 scanner a few times, I eventually deinstalled everything, and I decided to start from scratch. I got my HP disk, and installed all the software again from the beginning (even though it was already there), and then it looked for my printer, but couldn't find it. So then I got a USB cord, and plugged that in.
So, now I have a situation where I do have a working printer via the USB cord, but no wireless connection at all. In particular, since the Office Jet Pro 8600 won't connect to the router, I don't know what else to do. My Apple MacBook pro is 2 feet away from the printer, and it is connected to the router just fine (as is my blackberry), and I have never before had a problem connecting to the wireless router by the printer.
Any suggestions?

There are two things that can trip the mac filtering test to fail: actual MAC address filtering setup (sounds like this is not the case) and using wireless channel 6 or automatic for wireless channel in the wireless network settings (in the router). Since it does show failed for MAC filtering and you do not use this option, try changing the wireless channel in the router to 1 or 11. Those two channels provide the best compatibility with printers due to less interference. Almost everything defaults to auto or 6 for the channel and this causes a lot of interference. This change should not affect anything at all. To do this, you may need to contact the router manufacturer as the process differs from router to router.
What brand and model is the router?
Has anything in the network settings changed at all?
What version is the Mac OS X? There may be additional steps to take as it sounds like there are two separate issues involved and this could be revisited later.
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Officejet Pro 8600 e. Problem scanning from Scan and Capture App in Win 8.1

Officejet Pro 8600 e. New.
Installed on HP Envy 23 Touch. Running Windows 8.1.
Wireless set up. Prints fine. Problem is scanning from the HP Scan and Capture Software App in Win 8.1
Using Scan and Capture App I can scan photos fine. They come out clear. Scanning documents in GRAY has multiple bands/lines in gray over the entire page running vertically. Scanning documents in COLOR are fine.
Also, if I scan from the printer directly using the touch screen on the printer, the scan output is fine.
I did the Scan utilty to discover any errors and it did not show any. I think it's a software error. I am going to uninstall the HP Scan App and then reinstall. So, I will do the uninstall/reinstall and report back.
Also, I would like to know if there is a desktop program for scanning? I would prefer to use that instead of the Modern HP Scan and Capture App.
Thanks....
This question was solved.
View Solution.

Hi artrum,
I understand you've been experiencing issues scanning from your Officejet 8600 using the Windows Scan and Capture program. I will certainly do my best to help you with this!
From what you've explained, I believe you're correct, it does seem like it's an issue just with the Windows Scan and Capture program and as you've been able to scan from the front panel of the printer you definitely have the HP software installed. What I'd like to do is have you use the HP Scan software, where you should no longer run into issues.
To access the HP Scan software and be able to access it easily from your desktop I'd like you to follow the steps below:
1. Go to your start screen and just start typing File Explorer. You should be able to then open it to access your computer's files.
2. Then open Local Disk (C: ), followed by Program Files (x86), followed by HP, then HP Officejet Pro 8600, followed finally by bin.
3. In the bin folder you should see HPScan. You will want to right click on HPScan and go to Send To and then select Desktop.
Now you should see HP Scan on your desktop and be able to open it and scan through that application.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP Officejet Pro 8600 unable to open scan / printer options to scan

This was working last week. Trovi.com got on the computer and has since been taken off by Spy Hunter. Now I am unable to scan. I have uninstalled and installed using the disk twice but it still does not let me scan, only print. I am using Windows 8. What else do I need to do? Usually this goes really smooth. What am i doing wrong?

Hello kldv,
Welcome to the HP Support Forums!
I see that you have uninstalled and installed the Officejet Pro 8600 software in an attempt to fix a scanning issue. Have you had a chance to run the Print and Scan Dr on the computer?
Print and Scan Dr<---
It will look into the possible causes and report back if it is able to fix it or what other troubleshooting can be done. Let me know the results.
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

OfficeJet Pro 8600 won't print OS 10.7.5

I'm attempting to use an HP OfficeJet Pro 8600 N911a wirelessly with OS 10.7.5
I had some issues with my Mac that required me to install a new hard drive and re-install the OS from scratch. But, instead of re-installing OS 10.6.8 I decided to upgrade to OS 10.7.5. But, now I can't print from my Mac. The Print Queue just shows the image below, but the page never comes out.
The Printer is seen by the computer and everything appears normal:
I can successfully use other features of the printer such as, Scan to Computer, so I know the network is setup correctly.
I should note that I could only use Scan to Computer after I modified the Computer Name. I had originally setup the Scan to Computer features when I was on OS 10.6.8 and the computer name was "MacPro", after installing OS 10.7.5 I discovered the computer name was "[User]'s MacPro" and the Scan menu on the printer only saw MacPro. After modifying the computer name I was able to enable and use Scan to Computer, so I know there is a connection between the two.
I have tried (in no particular order):
Resetting Print Preferences
Reparing Disk Permissions
Ensuring all software is up to date
Rebooting Mac/Printer/Router
I have not tried:
Reconfiguring the Wireless Setup on the printer (I'd like to avoid this because the printer is working for all other computers on the network.
Is there something I'm missing? Any advice is appreciated.

Ok, this is weird.
Almost immediately after posting the problem, the printer came to life and started printing. To my surprise it was the print job that was in the Queue!
I don't know what happened or changed, but it seems that it did manage to print.
I just sent another test page to the printer and it cleared itself in the Queue, but I have not seen the document come out of the printer yet.
What is going on?

HP OfficeJet Pro 8600 Plus - Squeals while scanning

My OfficeJet Pro 8600 Plus squeals very loudly while it is automatically feeding paper through to scan the document to a PDF. How do I stop the annoying squeals?? It does NOT squeal while it's printing ... so I'm assuming it has to do with the feeder tray and the rollers associated there ... maybe??

Hey @DEP001,
Welcome to the HP Support Forum! I understand your HP Officejet Pro 8600 Plus e-All-in-One Printer's ADF has become quite noisy. I would like to assist you with this and may have the steps you need to resolve that issue.
The first thing I suggest is to plug the printer into the wall outlet directly if it is currently in a power surge protector or extension cord. This may sound silly but this will ensure the printer is getting full power and may eliminate any unnecessary troubleshooting. If the printer is no longer getting full power from the power surge or extension cord it may give false errors, have poor connection, paper feed issues and quality issues.
Secondly, I recommend you try the following:
Clean the ADF
Rollers are used to feed paper into the scanner, while the separator pad prevents multiple pages from feeding at the same time. If the rollers or separator pad are dirty, the ADF might not feed the paper correctly. Follow these steps to clean the ADF mechanism.
Open the ADF cover.
Figure : Open the ADF cover (Officejet Pro 8600)
Figure : Open the ADF cover (Officejet Pro 8600 Plus and Premium)
Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
Use the damp cloth to clean any residue or dust from the pick rollers and the separator pad.
Figure : Clean the ADF (Officejet Pro 8600)
ADF cover
Rollers
Separator pad
Figure : Clean the ADF (Officejet Pro 8600 Plus and Premium)
ADF cover
Rollers
Separator pad
Firmly close the ADF cover.
Try to print from the ADF again.
Source
Lastly, after you've cleaned the ADF, try a 'hard reset':
Let me know if this helps alleviate the squealing sound when using the ADF.
Have a great day!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Officejet Pro 8600 won't print PDF's

Just bought a new OJP 8600 (3rd HP printer in a year, starting to get VERY frustrated). I've searched through all of the forums, all over the internet and cannot find a solution. I'm on a Mac OSX 10.9.3. I can't print any PDF files either through Acrobat 10.1.10 or Preview. Please advise. Thank you.

Hi thelmacotton, and welcome to the HP Forums.
I see you are having issues printing PDF's. I would like to try and help.
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Officejet Pro 8600 series Full Feature Software and Driver- OS X 10.9 Mavericks.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet Pro 8600 won't remain available on network

I only recently started TRYING to use my Officejet Pro 8600 via my home network to no avail; I previously had it directly wired via USB to my computer.
The printer is accessible on my home network for a while, then becomes unavailable. This problem occurs when the printer is conneced via Wi-Fi or directly via ethernet to my router; I have to turn the printer off then on for it to be accessible again.
I have tried using a static IP address, with both wireless and wired connections, without success; I even tried setting the SYSTEM MODE TIMEOUT to zero via the ENGINEERING MENU, again without sustained success.
Problem is present when accessing the printer with my Windows, Mac, and iOS devices; the printer firmware is up-to-date.
I have had NO similar problems with my plain Officejet 8600 (NOT the Pro variant) at my office; it is connected by Wi-Fi via the same brand and model router.
HELP!!!!!!

Hi @FineTuningDan
It sounds like when the printer goes into sleep mode it loses connection to the network.
This document contains information about the possible causes of a lost wireless connection, tips for avoiding the issue, tips for maintaining a connection, and troubleshooting steps to help you restore the wireless connection on your printer; Printer Does Not Maintain Wireless Connection.
In addition to the solutions offered in the document and what you have probably already tried, please ensure the printer is connected directly to a wall outlet and not into a surge protector/ power bar. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see,
ISSUE:
Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
This is not limited to Laserjet printers.
Also, use the steps below to disable UPnP in the printers EWS,
1. Typing the printers assigned IP address into the address bar of Internet Explorer. (you can get this from the report you would have printed while following the steps in the document I posted above)
2. Click on the Network Tab at the top
3. Select the Networking option on the left
4. Click on UPnP option on the left
5. Select the 'Disable UPnP' radio button
6. Click 'Apply'
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Officejet Pro 8600 won't connect to wireless with Wireless extender connected

I am trying to get an Officejet Pro 8600 to connect to a wireless network, but it will not connect when my wireless network extender is connected. Once I disconnect the extender, it connects fine. Here is the setup. I have a Netgear wireless cable gateway CG3000D with a Amped Wireless Dual Band Router (R20000G) connected to the Netgear via ethernet cable. The Amped router is setup as a wireless extender, the Netgear and Amped share the same SSID. All my other devices work just fine connecting, laptops, cell phones, and IPads. When the Officejet 8600 tries to connect with the Amped connected, it tells me invalid password. Once I disconnect the Amped, the Officejet connects just fine. Any ideas how to get the Officejet to connect to the wireless with the Amped extender connected? Thanks

Are you using the same passkey on the extended network? (It is best to)
If so I would try using different SSIDs. The printer will try to connect to the network with the better signal which might change depending on wireless interference. There is no way to force the printer to connect to one network over another if the SSIDs are the same.
One other possibility. Is the passkey the same for both 2.4 and 5ghz on the Amped Dual Band router? Most routers can be set up to have different passkeys for each band. The printer is a 2.5ghz device and will need that password the same on both the Amped and Netgear routers.
Please let me know your results. Extending networks is becomming more common. Understanding how to work with them will help everyone.
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

Officejet pro 8600 won't print

Hi,
I have an Officejet pro 8600 wireless with a Mac OSx 10.6. All has worked fine up to now - I have owned for a few months. Today it stopped printing for me. No error messages, just any print job stuck in the queue - Printer just says 'Idle' or 'Ready'. I have worked through HP's troubleshooting - and have tried all their suggestions - restart, unplug, delete and re-add printer, check wireless, to no avail.
Any other suggestions?
And why can't there be a direct link to HP Support? I don't mind trying to solve the problem myself at first but when that doesn't work it would be nice to be able to call or IM someone at HP.
Liz

Hi Liz,
Try resetting the print system, here's how .
Don't forget to mark a post as solved if it fixed your issue

HP officejet pro 8600 unable to save file

thank you for reading this and helping.
I have an HP officiate pro 8600 printer/scanner. I was able to scan and save files to the mac from the network. Now since the Yosemite and server upgrade, i am not able to do this. I have reprobagated rights, created a new share, new user and still am unable to safe a scanned file.
the error I get is: Incorrect credentials.
Anyone also have this? What is fix?
Thank you

I finally solved it. Reflecting back on previous message boards I decided to try one last time. Some posters have found the problem in the Antivirus, Firewall protections. (By the way, I had even upgraded my router with no luck).I have Norton AntiVirus provided by the cable company.1. I turned off everything in the firewall. Although this left me vulnerable for a few mintues, I needed a fast test.2. It worked! I was able to print something immediately.3. I went back into the firewall, turned everything back on but turned off an individual switch within the firewall that said to "share the printer. "4. After turning it off, I was able to print and still have the most important parts of the firewall.This ultimately met my needs.Perhaps HP could:1. Do a better job at beta testing prior to release, including various brands of firewalls. Is there even a beta test process?2. Provide a better description of the error since all indicators within the drivers say the printer is connected. There should be a message indicating that it's connected but unable to print due to firewall protections.

HP Officejet Pro 8600 won't recognize secure home network

Hi, just got an HP Officejet Pro. Setup went great, except for a snafu with our home network: it won't recognize it, even when I manually enter the name and password. It will however recognize our unsecured guest network. I temporarily set it up on that, but I'd rather be using the secured home network. I've run the wizard several times, reset to factory settings, all with the same result. Help?

Hi,
The issue could be due to the the Encryption level used in the router. You can try the solution available here
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02920684&cc=ad&dlc=en&lc=en
Happy Printing
Click on the "Thumbs up"button on the left to say "Thanks"
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

Acrobat 9.4.1 won't save scanned document - occasionally

After scanning a document into Acrobat 9.4.1, I can not save the document. Pressing Save or Save As does not bring up a save diaglog box. Some times this works just fine, other time it does not work at all. This is on a Win 7 64 bit machine.

When I open PDF documents in Adobe Acrobat Pro 9.4.2, the "Save" option is grayed out.
Did you change the document?

HP Officejet Pro 8600 won't save scanned document in searchable PDF or .rtf format

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