HP Officejet Pro L7590 goes "offline" from my HP Pavilion laptop

My network printer (HP Officejet Pro L7590) goes "offline" from my HP Pavilion laptop often. I have to uninstall it and reinstall it in order to print again. It doesn't happen all of the time but about 90% of the time.
Documents will stay in queue but not print. I can't uninstall it completely without deleting any documents in queue. It's so frustrating!!
How do it get it back online without having to go through this? Do i need to reinstall a printer driver or update it? How can I tell if I need to do that?

There are several updates on this page. You did not state it but I assume you are using WIn7 64-bit.
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I am employed by HP

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HP Officejet Pro L7590 shows offline but has valid IP

I have a new internet provider and have changed the position of the router in my house.
The printer was working perfect and was connected with an ethernet cable
Now the printer reports to be off line but is accessible throught the IP address.
New installation goes well including the printing of the testpage, but as soon as I finish the setup the printer goes off line and it is impossible to get a print.
I have tried on all the computers and lap tops in my house (XP, Vista, W7, W8) but no success
I have also a HP OfficeJet Pro L7780 and that one works perfect (before and after the re arrangement of wires)
What can I do?
This question was solved.
View Solution.

Hi,
Please perform a factory reset on the printer.
Factory reset steps has been sent to your inbox.
Although I am an HP employee, I am speaking for myself and not for HP.
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--Please mark the post that solves your problem as "Accepted Solution"

Officejet pro L7590 always goes offline on my hp pavilion

My HP Pavilion notebook is "wirelessly hooked" to my wireless router (mororola). my hp officejet pro L7590 is also physically tied to my wireless router (not using the printer wireless). When i install the printer, my computer recognizes the printer on the network/wireless and allows me to install using the appropriate driver etc. I can print fine for a little while. If i turn off the computer or it goes to sleep, somehow, the printer goes "offline" and I'm unable to print. I'm having to uninstall & re-install the printer each time this happens. It's as if my computer is not recognizing that it's still communicating with a printer once it's gone to sleep or restarted. Such a pain.
BTW - my home desktop computer (also hp) is hooked to the printer and never goes offline. It probably doesn't have this issue b/c the desktop isn't having to connect wirelessly via the router.
Advice??

There are several updates on this page. You did not state it but I assume you are using WIn7 64-bit.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Unable to install Officejet Pro L7590 print driver in Windows 8.1

I have lost days of time trying to get my OfficeJet Pro L7590 to print properly and otherwise operate in a stable manner. My computer is a new Dell XPS8700 running Windows 8, upgraded to Windows 8.1 via the "Store" app after purchase. My problems started soon after the 8.1 update.
The primary problem symptom is the printing of about a half page of text fine, then the printer spits the page out and prints several more pages of mostly blank paper with random symbols around a top or side edge. This occurs regardless of the program doing the printing, i.e., MS Word, Excel, Acrobat, etc.
I have run the Printing Doctor program many times which doesn't fix anything, despite its claims to the contrary (more below).
I have been on this forum many times and tried multiple instances of uninstall/reinstall without success. The HP Installer may make it through the whole installation process but unstable performance of the printer is the outcome. Uninstalling the printer software using HP's uninstaller ALWAYS crashes before it can finish uninstalling. I get a message of "HP Installer Uninstaller has stopped working". I would attach a screenshot here but I does not seem an option in this window.
I have run multiple versions of HP's scrubber programs which also crash by level 2 with same message. I still ran L4 regardless but that crashes, too. That's the constant of every uninstallation or scrubbing effort using HP's programs: a crash without an error message given beyond the "HP Installer Uninstaller has stopped working".
I run the Printer/Scanner Doctor tool when the software was malfunctioning and it always finds a Print Spooler problem, "fixes" it but the problem remains. This posting is coming after the "Doctor" tool told me to uninstall the program. HP's uninstaller crashed, as usual, but the I was told to use Windows Add/Remove programs to finish the job. I did. I have not tried to install the program again and am becoming close to 'Refreshing' my entire Windows program, which will require reinstalling and updating Windows and every program I use - which will take days. I hope to avoid that step.
Dell's hardware analysis utility tells me everything hardware is great!
I truly believe HP's software IS THE PROBLEM and would love to figure this out. The printer has always worked great - until the Windows 8.1 update. The scanner will work fine (usually) after I reinstall the software. I used the printer before on my prior computer running Windows 7 with no trouble.
Going into today's crash info, via Event Viewer, I have this message from the error log:
Application 'C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe' (pid 3960) cannot be restarted - Application SID does not match Conductor SID..
And this error occurred just after:
Faulting application name: svchost.exe, version: 6.3.9600.16384, time stamp: 0x5215dfe3
Faulting module name: combase.dll, version: 6.3.9600.17031, time stamp: 0x53087867
Exception code: 0xc0000005
Fault offset: 0x0000000000005fc4
Faulting process id: 0x1284
Faulting application start time: 0x01cfe34585c8f1c4
Faulting application path: C:\WINDOWS\system32\svchost.exe
Faulting module path: C:\WINDOWS\SYSTEM32\combase.dll
Report Id: a118ba71-4ff5-11e4-bea6-34238711e0a0
Faulting package full name:
Faulting package-relative application ID:
There was an earlier - about 30 minutes earlier - warning saying:
The application (HP Solution Center, from vendor Hewlett-Packard) has the following problem: To function properly, HP Solution Center must be reinstalled after you upgrade Windows.
I have reinstalled it many times. I have used HP's installation & uninstallation utilities, including the Installation failure utility, none of which install the program properly, CERTAINLY not well enough that I can EVER uninstall it without a crashed uninstallation per description above...
I think I have reviewed and tried every "canned" HP quick solution, and not so quick solution, on this forum.
Comments?
Richard_L

Added Info for original posting:
Windows 8.1 64 bit OS. Dell box shipped with Windows 8 and upgraded to 8.1 via the Windows store. As stated in original post, computer is Dell XPS 8700, I7 cpu with 16 gbs of RAM.
Happy to answer any more specific questions.
Richard

HP Device Not Found Error when trying to print or scan wireless- HP Officejet Pro L7590

Have had HP Officejet Pro L7590 All-In-One Printer for years. Always worked fine and I had no issues printing via wireless connection. Several months ago.. Possibly after a Windows 8 update. From Windows 8 to Windows 8.1 I have not been able to use the printers wireless feature. When I try to print or scan it shows the printer as offline. Also get an error message that tells me "HP Imaging device is not found". I can still print when connected to USB. Cannot scan or use features of the HP software suite. I have tried several times to correct. Reloading the software and drivers several times, but no success. I just tried again and was able to print the test page wireless, so got all excited and thought I fixed it. Then tried to print something and got the same error message I have seen in the past. I have talked to certain supports saying that it may be a firewall setting within Windows. Any other suggestions? Thanks

Hi @rfjones002,
Welcome to the HP Support Forums! I see you are not able to print or scan wirelessly to your HP Officejet L7590 and your computer running the Windows 8.1 Operating system. You get a 'Printer offline' or 'HP Imaging device not found' errors.
I would like you to start with the steps listed below:
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Uninstall the software again - Uninstall the Printer Software Instructions
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type
msiexec /unregister
and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type
msiexec /regserver
and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayerflashplayer/downloads.html
Perform a clean boot > How to perform a clean boot in Windows
Download the following SP40669 File Download - if this does not download and or install please proceed to the next step.
Turn off the Real-Time Scanning and Firewalls; The image below is a McAfee example, if you have a different antivirus program and need help disabling Real-Time Scanning and Firewalls let me know.
- Image source
Now you can go ahead and download and install the software here >
HP Officejet Pro Full Feature Software and Driver
If you are unable to print a test page, please run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know if this was successful! I will watch for your reply.
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Hp officejet pro l7590 windows 7 32-bit install fails

I have downloaded the HP Officejet Pro Full Feature Software and Driver for windows 7 (32-bit) for my Officejet Pro L7590 connected by USB cable to my computer. I right-click on the downloaded software and select "Run as Administrator". The installation hangs at step 7 of 8 and then shows me that the L7590 printer driver failed to install. When I look in my "Printers And Devices" I see the HP L7590, but right-clicking on it only shows scanner functions (no printer options). And no option to remove printer.
I have tried uninstalling the HP Software and reinstalling the HP Officejet Pro Full Feature Software and Driver as well I have tried installing the HP Officejet Pro Basic Print and Scan Driver from HP, all with the same failed results.
The only way I am able to use the printer is to uninstall all HP software and simply plug the USB cable to my computer. Then a printer driver is loaded and I can print. The problem is that I do not get the "Solution Center" functionality which I need for scanning.
Any help is greatly appreciated!
Thanks,
Lou

Just so we get off on the right foot, I am going to have you run through the un-instillation and re-installation of the printer again, but in a thorough and managed way. I would like to ask for information's sake if the PC you are using is a HP computer or another manufacturer. This may be useful in future steps if they are necessary. We will want to remove the PnP drivers (the ones that automatically loaded) as well.
First if you use a USB cord, make sure to remove it. Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
Then follow this link to download the full feature software and drivers for the printer:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=3643...
Install that and let me know the result!
Have a great day!

Hp officejet pro L7590 all-in-one printers - 'door open' message

We have a 1 and 1/2 year old HP Officejet Pro L7590 all-in-one . "Door Open" message would not go away even if all the doors are intact, or after we shut it down and turn it back on after 60 seconds. We could not print, fax nor copy. We talked to HP customer service which no longer support this series. How can we bring our printer back to work?

There are at least three interlock switches that can cause this error. One is on the door that covers the ink cartridges, one is on the top lid (covering the "guts" of the printer) you lift up to service the printheads and the third is on the back duplexer; if you don't have a duplexer, there should be a cover in place. You'll need to check all three to be sure they're in working order.
I know the door covering the ink cartridges has a tendency to break off the little tab that keeps the door closed so that would be the first one I'd check. The top lid that covers the "guts" of the printer also has a small tab that goes into a hole that activates an interlock switch. If that tab is broken off, the switch does not get closed, giving you the error message you see. I've seen this broken off also, usually from closing the cover when misaligned with the receiving hole. If this one is missing, you can ball up a small piece of paper and shove it in the hole to activate the interlock switch.
The 7590 is a great printer. Much better built than the newer models and cheap to operate, IMO. Hope you can get it working again.

Officejet Pro L7590 - disconnected message

After reinstalling the drivers and checking for updates, which are current, I'm still haveing problems printing from my CAD program Vectorworks Fundamentals. When I send a document to print the system hangs on "spooling". I can delete the file only after shutting down the CAD software. All other programs print fine. I've contacted the software company and they are at a loss. I have a Photosmart C310 connected to the same computer and I can print without issues. I'm running Windows 7 - just recently installed - and all updates are current. Also, the CAD service packs are up to date. What is mysterious is that in the HP solutions program it shows that the L7500 series printer is disconnected. I was getting this message frequently when running Win XP too but had no issues with printing from any program. I open the printer toolbox and it says "the computer is unable to establish a two-way communication with the device". Just to test, I can go to a program, say Excel, and then print a document without issue. Then going back to CAD, trying to print causes the printer to hang on spooling again.
I've shut the computer and printer down, unplugged the printer and restarted, still the same situation.
I did not have this problem running XP. My only way to print a CAD document now is to save as a PDF and then print from there which it does fine - even though HP Solutions says the printer is disconnected.
Any solution would be appreciated. What is this scrubber that I saw on another trouble shooting posting?

Hi casemarte,
Welcome to the HP Forums! I see that you are getting a disconnect message with your HP Officejet pro L7590. I am happy to help you with this connection issue! I have a few questions for you:
How is the printer connected? Wireless, Ethernet, or USB?
Can you make copies with the printer?
Is the power cable plugged into a surge protector or directly to the wall outlet? Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try our HP Print and Scan Doctor, and let me know what happens. Hope to hear from you, and have a nice day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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OfficeJet Pro L7590 - wireless printer issue

Hi,
I have a 2008 OfficeJet Pro L7590 printer. I'm just now trying to get my printer to print wirelessly and I'm having multiple issues. I lost the disk for installation, but downloaded the installation via hp.com/support
After installing it, I tried to connect it wireslessly. On the final step, it says "
Unable to communicate with your printer. Not all diagnostic tests could be performed. Check cable connections and then retry."
I've checked all my cords and everything and they are plugged in correctly! BUT here's the thing. When I go to my start menu, and click control pannel → network and then click on a tab, such as "Network and Sharing Center, Connect to a Netowk, or set up a connection or nework. The window absolutely freezes and I'm not able to click on it at all. Also, I don't see a wireless conection icon on the bottom bar, right corner. (not sure what that's called) All i see are two computer screens and a red X ontop of them (icon)
I really need to connect my printer wirelessly, so I can use my phone, ipads and ipod touches! Please help. I've spent so many hours trying to figure this out!
HP doesn't offer me anymore help because it's out of warrenty

Hello iAliciaa.
I understand you are trying to installing your Officejet L7590 and you are receiving a message indicating "unable to communicate
with your printer". Are you connecting this printer Ethernet or wireless?
Please follow this entire HP document if you are connecting your printer using an Ethernet connection: Printer Is Not Found During Installation.
I understand completely what you are talking about, but could you verify what type of Operating System you have?
Click on this website to find out: Windows.
Look forward to hear from you.
Ashley
I worked on behalf of HP.

HP Officejet Pro L7590 Printer - HP Solution Center does not work

I am not able to get the Solution Center suite to work because the installation has an error. I am using Windows 7 Home Premium. The printer I am installing is the HP Officejet Pro L7590.
If I go to Devices and Printers and add the printer. The driver Windows 7 driver would work, it would detect the printer and the test page and everything would be fine.
However, if I install using the software provided by HP for the L7590 it would result in an error and it would not work.
The failed driver installation is only from installing the full bundle software provided by HP, if by itself through Windows 7 it would be fine.
Because of the failed installation using HP software the HP solution center does not work.
In Devices and Printers, the printer has the yellow exclamation point requiring troubleshooting, I click on troubleshoot and no device drivers were found. In addition, I could not remove the printer. Before installing the HP software, I could successfully install the printer and there would be a green checkmark, and there would be an option to remove the printer. This leads me to believe HP has a faulty software bug that is causing the error.
I am suppose to use the HP add a printer shortcut that populated on my desktop after installing the software, the first time it would show the failure to successfully install the driver, afterwards it would not even detect my printer if it is plugged in. If I remove the usb and reinsert it, the Windows would just show the failed driver. I repeat, it failed after I install the software, it works fine without. The primary reason I want the software is to use the scanning feature.

Hello NickRT, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having software installation issues. i would like to try and assist you.
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would reinstalling the HP Officejet Pro Full Feature Software and Driver.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Problems with installing HP OfficeJet Pro L7590 driver All-in-One

Hello HP team.
Having problem with installing driver for HP Officejet pro L7590.
Starting the process the process bar goes to the end 100% and then disappear.
After that nothing happens.
Rebooting doesn't help.
Windows 7-64

Thanks for getting back to me!
Lets try some more steps:
Uninstall, level 3 for HP PC or level 4 for non-HP PC.
1. Click Start and type %temp% in the run field and click OK.
2. Look for, and open the folder starting with 7z (Example: 7zS2356) (if there is more than one 7z folder, try the most recent one)
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for a non-HP PC or run the Uninstall_L3.bat for a HP PC
6. When the uninstall has completed restart the computer
Try to install again using the HP Printer Install Wizard for Windows
Let me know how this goes please
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Does my hp Officejet Pro L7590 have a hard drive?

For Security reasons, is there a hard drive that needs to be removed prior to disposing of my Officejet Pro L7590?

Hello RLJ7, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are looking into your printers memory. There is no removable hard drive. By unplugging the printer you should lose the printer memory. To be safe, you can perform a partial reset. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds. Then, press and hold # and 3 while plugging in the power cord.
Please let me know if you have any more questions. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro L7590

Anyone who can help:
I've read everything I can get my hands on, here and other fora included.
-Uninstalled the 10.5 software that came with my officejet.
-Downloaded drivers from both Apple and HP that should have corrected the problem (this link http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01846935&cc=us&lc=en&dlc=en &product=1153481 says my hardware is supported for Snow Leopard)
-No scanning from Image Capture, Preview or from the printer window. It won't connect via any of these methods with which others are having success. The device is visible, but no scanner exists with which to scan anything.
Please, does anyone have any idea of what I can do to get functionality out of my Officejet Pro L7590?

Hi @rustyblue,
Welcome to the HP Forums!
Currently there are no full feature software and drivers directly through HP for Mac OS X 10.10 for this particular printer model. However, after some searching I found this driver directly through Apple. HP Printer Drivers v3.0 for OS X.
If you need help with scanning without HP software, please see this post, Re: iMac OS X 10.9.3 Scan to iMac Driver for HP OfficeJet Pro 8500A A910a does not seem to exist, by my colleague @Sunshyn2005. Even though this post is for Mac OS X 10.9.3 and a different printer, these steps will work for your printer on 10.10 as well.
Hope this helps you get up and running, please let me know if you have any further issues!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP OfficeJet Pro L7590 want to use wireless

I have a HP OfficeJet Pro L7590 (all-in-one) want to use it wireless.
I have an Apple Macbook laptop (mine), and an IBM thinkpad laptop (from my company that I keep with me).
How can I use the all-in-one wireless with both laptops - what equipment do I need and where can I find it?
Thanks
Judy Uridge
This question was solved.
View Solution.

You need to have wireless router if you want to connect both wirelessly. The printer has no built in wireless radio so you need to connect it to the wireless router using a LAN cable. And before you can do this, you need to setup your own network first. You need to call your router manufacture or your ISP to setup your own wireless setup network.
For addtional information on setting the printer up on the network, you might find this link useful.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00750079&lc=en&dlc=en&cc=us&lang=en&rule=459&pr...
Please click on KUDOS if you find my solution helpful.

HP Officejet Pro L7590 to be "AirPrint" enabled

How do i configure my HP Officejet Pro L7590 to be "AirPrint" enabled so my iPad will print to it? Using Windows XP on laptop

The L7590 does not have the ability to set up a customized email address, because it does not have web services (including ePrint) built in.
However, the printer does support using the HP ePrint mobile app which allows one to print from a mobile device using the app to a printer on the same network. Thus, if the L7590 is on the same network (ethernet/wireless) as the mobile device and the device has the HP ePrint mobile app, then one should be able to print through this manner.
For more information see the document located here.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

HP Officejet Pro L7590 goes "offline" from my HP Pavilion laptop

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