HP OfficejetPro 8500A Plus ... scanning function

I have a HP OfficejetPro 8500A Plus and a Mac O S X 10.9.4 and when i scan a document it vanishes. I try to save it but the HP software docent seem to allow this. So using the "ordinary"save procedure on the Mac it still doesn't save . What am i doing wrongly?. Whe

Hi @conschell
I don't think you are doing anything wrong, maybe the issue is related to the driver. Please try the following steps and let me know the outcome;
From the computer desktop, double-click the Macintosh HDicon.
Double-click the Library folder.
Double-click the Printers folder.
Right-click the HP folder, and then select Move to Trash.
When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for authentication to complete. (If you have no password just leave it blank and click ok)
Double-click the PPDs folder.
Double-click the Contentsfolder.
Double-click the Resourcesfolder.
Locate your printer in the printer list, and then right-click on your printer and select Move to Trash.
When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for authentication to complete.
Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
NOTEBy clicking OK, all items in your trash will be permanently deleted from your computer. To delete one item in the trash, click that item to highlight it, and then click OK.
On the upper-left corner of the computer desktop, click the Apple menu icon, and then click System Preferences on the drop-down menu.
Double-click Print & Scan.
In the Printers list, click your HP printer, and then click the Minus button to delete it.
Restart the computer and now you have a fresh start.
Try scanning
If this does not resolve the issue, please download and install the following update from the Apple website; HP Printer Drivers for OS X.
Please let me know how this works out. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

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8500A PLUS - Scan to Email - to another 8500A Plus email address will it print with no PC?

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If you have 2 8500a with the scan to email option you will need a pc to set up your scan to email and once that is done you could register those 2 printers and enable eprint and using that address you could scan an item from one and email it to the other and it will work using eprint. I hope this helps
I was an HP employee
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8500A Plus Scan from all-in-one to Mac over wireless only possible?

I have spent most of the morning reading over the various Forum questions and answers regarding my issue but nothing seems to have addressed my issue directly, perhaps what I want to do is not possible. I'm trying to scan to my Mac (Yosemite 10.10.1) from my Officejet Pro 8500A Plus (referred hereafter as "Officejet") over my wireless network without have to connect to my USB.
Scenarios
A) When I have the Officejet connected to my Mac via USB, when I hit the touchpad Scan -> Computer it shows my Mac and works just fine, and it lists my Windows desktop as "Computer Not Listed".
B) When I have the Officejet connected to my Windows Desktop via USB, when I hit the touchpad Scan -> Computer it shows my Windows Desktop and works just fine, and it lists my Mac desktop as "Computer Not Listed".
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My main goal is to be able to scan to my Mac from my Officejet via my wireless network, with a secondary goal of doing the same with my Windows Desktop. But right now it only seems to work with one or the other if connected by USB. Is it possible to send a scan to my Mac from the Officejet over the wireless network without having to connect it to my compter via USB?
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Hello,
Thanks for posting your queries on forum,
Scenarios A, B and C holds good with the product functionality, when the printer is connected via USB cable it will detect only the computer to which its connected and not the other computer.
For you to scan to both the computer yes you can install the printer on wireless network, I dont have the printer here with me but will try my best.
Install all the three devices(Mac, Windows and Printer) to the same network
for Yosemite we dont have the full feature driver available so i would like you to perform Apple Software Update and install the HP Printer driver Version 3.0.
You can also download it from the standalone link " http://support.apple.com/kb/dl907 "
For Mac go to Printers and Scanners>> Click on the (+)symbol>>Add Printers or Scanners
An Add window opens up>> Select your printer(Bonjour multifunction) >> At the bottom under USE section select the HP 8500A printer driver>> Click Add.
It will download and install the required driver
on the Printers and Scanners window>>Select the Printer that we added >> Click on Options & Supplies>> Check if you have Utility Tab.
If yes click on the same>> Open Printer Utility and enable Scan to computer.
Now check on the front panel if it displays your Mac.
Install full feature software for windows and Activate scan to computer on your windows machine and it should display the both computer name on front panel of the printer.
I tried the above steps on my Envy Printer and it works.
Thanks
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Office Jet Pro 8500A Plus scanning error

Using windows 8, all-in-one will print from computer, but I cannot make a copy directly from all-in-one OfficeJet. I get "Scanner Failure". I have followed HP help solutions and completed the printing solution including making a test page. I cannot get past first step in scanner solution. I have not deleted driver and reinstalled yet.

Hello OC618,
Welcome to the HP Forums.
I see that you are having an issue with a Scanner error on the printer.
I do have a few suggestions that we can try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or ....
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Thanks

Hello dtw9872,
Kindly install Windows 7 service pack 1 and then check.
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=5842
Best Regards,
Tanuj
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This question was solved.
View Solution.

This sounds quite promissing. Will test as soon as I get back into town. If this works, we really need to put this out on the net, as apparently I am not alone in experiencing this type fo problem. I have seen all kind of different replies, but this seems to be the most logical.
I must say that it is somewhat frustrating that the new diagnostic tool that is supposed to identify and fix the problem, did not do this automatically, as programatically it does not seem like a major task to identify an outdated installation, uninstall it, and install a more updated version.
Thanks for your reply, and I will report back on the results.
best regards, and thanks for the quick reply!
jabzi wrote:
Hello TainoTechy,
You'll have to uninstall the instances of the Officejet pro 8500 from Control Panel
just start typing Control Panel , which should open up the control panel window.
Click on Uninstall a Program , which is under "Programs" .
Locate for HP Officejet Pro 8500a " entries and uninstall them.
After all the programs related to HP Officejet Pro 8500a " are uninstall , you may restart the PC.
Download and install the software for the same by using the below link ...
Officejet 8500 software for Win 8
Regards,
Jabzi
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HP Officejet Pro 8500A Plus requires resetting between each print or copy task

HP Officejet Pro 8500A Plus or HP Officejet Pro 8500 A910
Windows 7 Home Premium operating system
Problem:
Upon receiving a print command, the printer remains silent and displays "Now Printing" on the printer screen. Nothing happens -- it does not print even after waiting several minutes. Seems the doc is locked in the que. Only temporary solution thus far is to cancel the print job and then hold in the power button for 30 to 60 seconds and then release it at which time the unit powers off. then turn the unit back on and let it boot up. Upon receiving a new print command it will then print. But same problem then occurs next time it receives a print command. I have also run the HP Print and Scan Doctor which indicated a device detection problem and suggested unplugging the power cord. After doing so and selecting "retry" the HP Print and Scan Doctor indicated it fixed the problem ----- but it did not (printer would still not print until once again the power button was held in for 30-60 seconds as described above. Upon calling HP tech support they told me i needed to buy a new printer because this one was too old! (is 3 years too old to expect the printer to still function???) Any help would be appreciated!

Hello-
Make sure printer firmware is up to date.
http://www.youtube.com/watch?v=qZBhl0eMBPs
Also, plug printer directly into wall outlet.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
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Thank You,
Donald

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I've just spent about 3 hours researching a new inkjet color all-in-one. At the moment, I'm leaning towards the HP Officejet Pro 8500A Plus. So I surf the web to find out if it's compatible with Snow Leopard, if the drivers now work properly. I read 50 or so posts (here and elsewhere) that say it is, and another 50 that say (usually angrily) that it isn't, especially with the scanning function. Thank god for the web -- it really clarifies things. Anyway, some posts are from 2009, some from 2010, some from this year. Would someone who actually owns the printer and has used it please tell me if this thing will work in every respect with my Mac Pro Snow Leopard machine? Have all the wrinkles been ironed out? Will there be no unpleasant surprises for me when I hook it up?
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Followup:
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giraut

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Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
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The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
Try these generic fixes first (and then do the reset printing system and re-add again):
http://support.apple.com/kb/ts1417
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GOT A HP OFFICEJET PRO 8500A PLUS; I MUST RE-ENTER WIRELESS SETTINGS EVRYTIME I USE IT??

I just got an OfficeJet Pro 8500a Plus, on the touchscreen i have to set-up (username and password) the wireless connection to my wireless SSID; and that confirms the connection ok. At that point i can print no problem, scan and fax.
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Thank you so much

This is strange. Does the printer ever lose power?
Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can change the DHCP range of the router using its internal settings page.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
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I am employed by HP

My HP OfficeJet Pro 8500a Plus won't print. Paused queue cannot resume. 'Doctor' fails to solve.

As a Windows 7 Admin user I can print to the HP OfficeJet Pro 8500a Plus but other users cannot. Their prints go into the 'Print Queue' and neither Resume or Restart will work. Resume merely deletes it from the queue and Restart does nothing.
Print and Scan Doctor doesn't resolve the problem. It refers to the 'stuck queue' and restarts the computer. Even then it does nothing to solve the problem.
There appear to be many instances of this problem on searching the Internet, most suggesting highly complex solutions. Surely it shouldn't be that difficult to solve.

It sounds like it could be a permissions user since the admin account has no issue printing to it.
Are the other users printing from the same computer, but different accounts or are they printing to the networked printer from different computers?
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How to upload photos from memory card to computer on new Officejet 8500A Plus?

I recently replaced an older HP psc 2410 photosmart printer with a new Officejet Pro 8500A Plus printer. The installation went fine without error messages, and it prints, scans and copies just fine. When I insert a memory card into the slot, the printer itself recognizes the files and displays them on the LCD screen and offers to print them. BUT ... what I want to do is upload the files to my PC (running Windows XP), and I can't figure out how to do it! There is no HP program that pops up and offers to transfer the photos like with my old printer. I was also expecting to see the card slots shown as a removeable drive like I did with my old printer, but I don't see them. Also, my Photoshop Elements program doesn't recognize the card slots either.
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This question was solved.
View Solution.

Hi,
If your printer is connected thru network or wireless network, you have to access it thru the IP address.
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Open Windows explorer and type \\xxx.xxx.xxx.xxx" where xxx.xxx.xxx.xxx is the ip address of the printer.
You'll see the memory card slot there.
You can do a "map network drive" to it if you want your printer card slot to be listed there permanently.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
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(Although I am employed by HP, I am speaking for myself and not for HP)

HP OfficejetPro 8500A Plus ... scanning function

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