HP OJ Pro 8600-N911a, W-7 USB, lost natural Scan and Ink Level displays and/or capabilities

HP Officejet Pro 8600 e-All-in-One Printer - N911a
printer connection = USB (no wireless)
operating system = Windows 7 64 bit
Windows 7 64-bit OS
laptop computer = HP Pavilion DV7-6187CL
no recent hardware/software changes by me that I am aware of
»HP Pavilion dv7-6187cl Entertainment Notebook PC
Product Number: LW178UA
Version: 4.3.0.21 @ OS: Win 7 Service Pack 1, 64-bit Operating System
HP Officejet Pro 8600 e-All-in-One Printer - N911a
printer connection = USB (no wireless)
operating system = Windows 7 64 bit
Windows 7 64-bit OS
laptop computer = HP Pavilion DV7-6187CL
no recent hardware/software changes by me that I am aware of
»HP Pavilion dv7-6187cl Entertainment Notebook PC
Product Number: LW178UA
Version: 4.3.0.21 @ OS: Win 7 Service Pack 1, 64-bit Operating System

Hi,
Can you go to the desktop icon "HP Officejet Pro 8600" and double-click on the icon. Then under Shopping Resouces, click on the "Estimated ink Levels" link? May i know what message is displayed after you have that clicked?
If my answer was helpful please click on the “Thumbs up “ button on the left to say Thanks.
Accept as Solution if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

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Can;t enable web service on HP Officejet Pro 8600 N911a

HP Officejet Pro 8600 N911a we have installed this printer as a network printer. Everything works fine except that I cannot enable the Web service to EPrint or scan to an email. It says the printer cannot access the internet.
This question was solved.
View Solution.

Hello. First power cycle the printer, and the router to see if that will clear up the error message. To do that unplug the router then power down the printer using the power button. Then plug the router back in and once it is back up an running, turn on the printer and try to reconnect to web services
Then, if still unable to connect, I would set a static DNS on the printer. To set a static DNS you must access the embedded web server (EWS). You do that by entering the IP address for the printer into the address bar of the browser of your choice.
Once it brings up your Officejet's EWS, locate the tab that is labeled “Network”. From there look in the left column on the new page that will pop up and select IPv4, wired or wireless will depend on how the printer is connected to the network. That will bring up the page to set the Static DNS. It will be the 2nd portion of that page.
Set the radial dial to manual. Then, for the Manual preferred/Primary DNS, set it to 8.8.8.8 and the Manual Alternative/Secondary to 8.8.4.4; then click apply.
NOTE: if another message with an option to click “OK” appears, read that message carefully. Most of the time it is an option to undo the change you just did and you will want to avoid clicking that message. Just navigate away from that page by clicking on another tab.
Power cycle the printer. Once printer is back up and through with calibrations from being turned off and on. Reattempt to connect to web services by touching the icon.
I am a former employee of HP...
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Officejet Pro 8600 N911a not able to air print since Maverick update

My Officejet Pro 8600 N911a worked fine printing wireless before the newest Maverick upgrade. Now it will only print one print job after I turn the printer off and then back on. If I connect the computer to the printer, it seems to work fine, so it has to do with the upgrade and airprint. I have just downloaded the current Mavericks plug in, but there is no change.

When you say Airprint, are you printing Wireless diect to the 8600 or is the 8600 connected to your wireless network?
When you say the latest plu-n, do you mean the update from Apple Software Update (Apple Store) or the full 10.9 solution from HP.com?
In either case I would recommend first just deleting the print queue on the Macintosh and re-adding it. If that does not resolve the issue try resetting teh print system and adding the printer back new.
Try performing a "reset print system" on teh Macintosh and then reconnecting to the printer.
To reset the print system perform the following:
1. Open System Preferences
2. Click on the Print & Scan
3. click or click in the box listing the current print queues.
4. Select Reset printing system...
5. Enter admin User Name and Password
6. Reboot the Macintosh
7. Try setting up the printer again
I work for HP

I have officejet pro 8600 n911a ana cant turn it off

its new not used so much.. suddenly this problem has emerged.. i press on the turn off button.. and its like im not doing any thing.. it denies to turnoff!!

Hello bia7assan,
Welcome to the HP Support Forums! I see when you try and turn off your HP Officejet Pro 8600 n911a it will not power off, when you press and hold the power button.
I would like you to start here: The HP Printer Won't Turn On or Respond When the Power Button is Pressed, please note *If you are using a surge protector, extension cable, or power strip, follow these steps to plug the printer directly into a wall outlet to make sure that the power source functions correctly.
Let me know the outcome, I will watch for your reply.
Thanks in advance,
HevnLgh
I work on behalf of HP
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Can I print from my iPhone 4 using an HP Officejet Pro 8600 N911a

Can I print from my iPhone 4 using an HP Officejet Pro 8600 N911a. And if so how do I do this????

Hi stacy7560,
You can print from your iPhone4 to your 8600 using Apple's AirPrint feature. I have a few steps you can follow to do this:
1. Make sure the iPhone is on the same wireless network as your printer.
2. Select the mail application on the iOS device and open an email you wish to print.
3. At the top of the screen, locate and press the action icon.
4. Select the "Print" option.
5. Make sure your printer is in the top field of the Printer Options screen. If not, tap “Select Printer.” Your printer should appear.
6. Press the “Print” selection.
Note: To print a photo, follow these same steps once you have opened the image you wish to print.
Let me know if this helps.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Office Jet Pro 8600 N911a - drivers not displaying on hp support website

Hi there, I am trying to use the hp support pages to find the latest firmware and drivers for the HP Officejet Pro 8600 e-All-in-One Printer - N911a. The hp driver website is not listing any. There is a whirly wheel that spins but never gives an answer which is a little frustrating. In the past it was a case of clicking on a hyperlink and choosing the download option required. Now the only software to download interrogates the pc and printer to give suggestions but doesn't give any answers. Can someone please give me a link to the latest win 7 32 bit drivers for the HP Officejet Pro 8600 e-All-in-One Printer - N911a and firmware if there has been an update sinch the original pritner launched. I'll even throw in a pretty please and a smiley thanks in advance john

The driver download pages for many HP products are currently down, but you can download the full featured Windows 7 x86 drivers for the Officejet Pro 8600 n911 from HP here: http://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-3/OJ8600_1315.exe This may not be the latest version and for the firmware update you will need to wait for the HP site to get back up or you can do a firmware update from the front panel of the printer assuming the printer is connected by wired or wireless LAN (not USB).

OfficeJet pro 8600 not printing for USB attached WIn7

I have an OfficeJet Pro 8600 Attached to Win 7 Dell with USB cable. It scans very well but most of the time when you go to print, it thinks the USB device has timed out and it gives me garbage about where to send a fax to?
I have other computers runing XP that are Wireless devices, and they take longer but print every time something is sent to them.
This connection is 3' away and the printer default & only printer for Win 7 machine. Under printers and devices it always sees the printer.

Try to run the Print and scan doctor and check the results.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03275041
Also, see if you can get another USB cable. Let me know the results.
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Win 7 Wireless connection problem to a Officejet Pro 8600 N911a

I have a Win7 64 bit pc that was connected wirelessly to my officejet pro 8600. Recently I lost connection to the printer with the Win7. I can print from my smartphone but not the Win7 PC. I uninstalled all the printer software Then I downloaded and reinstalled the drivers and tried to connect wirelessly it found the printer but it won't install the driver software. It found the IP address but had :3216/ at the end of the IP address? I can print when I connect using a USB setup. A message also stated that the PC and printer are not on the same router. However they are signed in to the same router name and password.

Hello there! Welcome to the forums @Tombi
I read your post about how your Officejet 8600 is not communicating over your network to your Windows 7 computer. I'd suggest checking the guide below and following the steps. If the printer happens to be on another network, these steps will sort it all out and you should be connected by the end!
'Unable to Find Printer' Error Message Displays on the Computer During a Wireless Network Installati...
Good luck to you! Let me know the results
R a i n b o w 7000I work on behalf of HP
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HP Officejet Pro 8600 n911a - not working, again

I purchased this printer (Officejet Pro 8600) last week. Set up was really difficult. A PC laptop set up quickly and works fine. My iMac and Mac Book - coulnd't 'see' the printer for set up. I managed to install drivers and achieve printing by using a USB cable to set up the wireless' connections using the IP address.
All worked for Wednesday to Friday. This monring, both Macs find the printer 'unreachable', the PC is printing fine.
I have:
Hard reset the printer
Downloaded the Apple support files, and restarted
Downloaded the most up to date drivers from the HP website
Still nothing. What next?
My Mac is using OS 10.8.5
This is costing me time and money, not withstanding the purchase price. What next ... I need a printer - or I wouldn't have paid for one.
All help gratefully received.

Good news - I've managed to add a static IP address.
So, for now at least, the iMac and Mac Book can see the printer and print. Hopefully it lasts ...
Still cannot 'scan to computer'. It works on the pc, but I cannot scan to/via the macs - which is what I need to do. And no, I cannot share a network folder on the pc (it is not mine). Is there any way around this? It used to work fine with the HP scan software on my old Deskjet F4580 ... any advice appreciated

HP Officejet Pro 8600 N911a - Print when Fax is Not Saved

Can I make it so a fax is printed when it's not saved? I know I can set it to print and save every time, but I rely on HP Digital Fax to save paper. If a fax is not saved, either due to a network error or if the computer that it usually saves to is shut off, can the fax just be printed?

, it's nice to meet you. I think I found something that may help with your faxing dilemma. This information was in the User Guide for the Officejet Pro 8600 e-All-in-One Printer - N911a; pg 69. Set up backup fax Depending on your preference and security requirements, you can set up the printer to store all the faxes it receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives. The following backup fax modes are available:On > The default setting. When Backup fax is On, the printer stores all received faxes in memory. This enables you to reprint up to eight of the most recently printed faxes if they are still saved in memory. NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives new faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax calls. NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might not be stored in memory due to memory limitations.
On Error Only > Causes the printer to store faxes in memory only if an error condition exists that prevents the printer from printing the faxes (for example, if the printer runs out of paper). The printer continues to store incoming faxes as long as there is memory available. (If the memory becomes full, the printer stops answering incoming fax calls.) When the error condition is resolved, the faxes stored in memory print automatically, and then they are deleted from memory.
Off > Faxes are never stored in memory. For example, you might want to turn off Backup fax for security purposes. If an error condition occurs that prevents the printer from printing (for example, the printer runs out of paper), the printer stops answering incoming fax calls. NOTE: If backup fax is enabled and you turn the printer off, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the printer was in an error condition. You must contact the senders to ask them to resend any unprinted faxes. For a list of the faxes you have received, print the Fax Log. The Fax Log is not deleted when the printer is turned off. To set backup fax from the printer control panel 1. Touch (right arrow), and then select Setup.2. Touch Fax Setup, and then select Advanced Fax Setup.3. Touch Backup Fax Reception.4. Touch On, On Error Only, or Off. Reprint received faxes from memoryIf you set the Backup fax mode to On, the received faxes are stored in memory, whether the printer has an error condition or not. NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received. If all the stored faxes are unprinted, the printer does not receive any fax calls until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes. Depending on the sizes of the faxes in memory, you can reprint up to eight of the most recently printed faxes, if they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last printout. To reprint faxes in memory from the printer control panel 1. Make sure you have paper loaded in the main tray.2. Touch (right arrow), and then select Setup.3. Touch Tools or Fax Tools, and then select Reprint Faxes in Memory. The faxes are printed in the reverse order from which they were received with the most recently received fax printed first, and so on.4. If you want to stop reprinting the faxes in memory, touch the Cancel button. Please let me know if these steps resolved your issue, or if there is anything else I can do to help. I look forward to hearing from you! Thanks,

HP Office Jet Pro 8600 N911a

All of a sudden printer will not work with my computer. Keep getting error message that states, "cannot communicate with printer" but ran wireless configuration test and it states all is fine. Have unpluged and shut down all components and restarted with no success.

Hi @sconsy6155
What operating system, and version do you have? Mac or Windows? If you have a Windows operating system, please run the HP Print and Scan Doctor.
The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor >>>>>> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

My HP Officejet Pro 8600 Plus all-in-one doesn't scan over my wife network anymore

I have a wi-fi network in my home which works fine for internet on my laptop, and I used to be able to both print and scan over this network just fine. I can still print using the network, but can no longer put stuff into the document feeder and go back to the laptop and use the scan function. The scan function actually no longer even appears on the icon I used to have for it, only the print function.
The scan function does not appear in my device manager (control panel), in either the image devices or the printer devices area.
I have tried to uninstall and reinstall this device several times in many different ways and even tried to obtain the updated driver from the internet. I was successful a few months ago in reinstalling the device and retrieving the ability to control the scanner from the laptop. Now I can only reinstall the printer function, periood.
How can I get back the scanner function on my laptop to use over my wi-fi network? Of course my warranty for service expired earlier this year.

Good day and welcome to the forums, @MSRantal
I read about how you can no longer scan over the network from your Officejet 8600 Plus, to your laptop, and I will do my best to help you out. I have some questions to get started.
I would like to know:
Which operating system you are running on your laptop?
Are you able to scan to another computer over the network?
Have you tried plugging in a USB to the laptop and scanning?
If yes, did a USB connected scan work?
Have you tried scanning after disabling your firewall and/or anti-virus?
When you install the printer, do you see any error messages (or does the install completed successfully)?
If you do not have your printer plugged in directly to a wall outlet, try that.
Hoping to hear from you!
Happy Tuesday!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP OfficeJet Pro 8600 Plus will print wirelessly but not scan

I have a HP OfficeJet Pro 8600 Plus all in one printer/copier/scanner. It's worked fine for the several months I have had it. But now suddently the computer does not recognize the scanner. I am connected to the device wirelessly and can print but not scan. I haven't been able to figure out why the comptuer recognizes the printer but not the scanner. I uninstalled and reinstalled the device but still no success.
Any ideas how I can get the computer to recognize the scanner? I am running Windows 8. Have not updated to 8.1.

Hello Sarah1234, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scanning issues. I would like to help.
I would recommend powering off your printer and computer. Once they are both down, I would recommend unplugging the power from your wireless router for 60 seconds, and then plugging it back in. Once it has begun broadcasting again, power on your printer and computer.
I would also recommend downloading and running the HP Print and Scan Doctor. Once you have launched the tool, select the 'fix scanning' option.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet pro 8600 paper will not feed , Starts to feed and then jams before getting to printer head

officejet pro 8600. Has been flawless for 2 years. Now it start to feed the paper, but jams as the paper goes around to the printer. It seems like the paper goes straight up instead of curving aroun to the printer head.

Hello @ceebrick , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into paper jams. I would love to help.
I would recommend performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then recommend this document on A 'Paper Jam' Message Displays on the Printer.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet Pro 8600 Plus will not print but is connected and says that the print job is 100% Complete

Hi All,
I'm printing from a MacBook Pro using OSX Lion. It says that Officejet Pro 8600 Plus is connected and that the print jop is
100% complete except that nothing comes out of the printer. I've done all of the test prints and they've printed just fine.
I tired all of the troubleshooting steps listed on the support guide and still nothing. HELP!

Not a reply but another plea for help.
There seem to be so many people with wireless problems that a) it seems silly to start a new thread and b) which one to enter my own plea.
-Printer bought about 2~3 weeks into Sept 2012
-Installed onto Macbook Pro running Lion (full updated at that time)
-Both wireless scanning from printer to computer and initiated from computer worked fine.
-Printer, with full choice of duplex, layout etc, worked fine. (Even left 5star feedback somewhere!)
-Set up eprint. That OK, too. Fine from iPad2 and SE Arc S printing photos.
-Somewhere along the line it stopped communicating with my MBP
-Out of interest, since there seemed to be no problems with an Acer laptop running Vista, I booted the MBP from an external drive on which I'd done a backup of my 10.6 system iMac (>300Km away: can't try that). Installed HP software from disc. Seemed fully functional. Odd. Very odd.
-Restarting with Lion on MBP, tried again. Looks as if it might work, but loses connectivity. Tried manual address on printer.
-Booting from 10.6 system again, reinstalled Lion on MBP (wondering if conflict between HP and Apple updates)
-Reinstalled HP software from disc.
Still didn't work.
-Brought Lion up to date. Downloaded most recent dmg file from HP. Looked for updates. Have applied firmware update to printer
8600 doesn't list my MBP as available computer to scan to
[But all the test pages done whilst in HP Utility, and others, get sent through]
Am getting rather fed-up with all this; never, ever before have I had so much printer problem.
There seem to be a number of Lion users out there with the same problem. So far -but very infrequently tried- other machines/systems seem OK, therefore I am coming to the conclusion that it is an Apple<> HP conflict. If not sorted soon the printer will be returned as it is not fit for purpose. I'll revert to using my seldom problematic, non duplex A3 Brother.
Hrumph
Please help, someone! Either with a pointer to something I've not yet tried or by analysis and rapid availablity of updated software.
Thanks,
Mike W

HP OJ Pro 8600-N911a, W-7 USB, lost natural Scan and Ink Level displays and/or capabilities

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