HP Pavillion dv5-1235dx laptop - No audio from built in speakers of recently purchased laptop

I purchased my laptop (HP Pavillion dv5-1235dx laptop) from best buy on Saturday, May 9th, less then a week ago. Yesterday the audio/sound stopped working completely - from the built-in speakers. I can hear ALL sound just fine from headphones. Only the internal speakers aren't funcioning. I did online troubleshooting, and also chatted with a technician, and I still have the same problem. I ran all updates, the status on the sound driver says it is funcioning properly. Even the little fluctuating green bars (on the volume control) SHOW that sound is coming out, but still unless I have headphones in, no sound comes out. The HP monitering software DID pop up and say there were critical errors and the computer needed to be updated yesterday, but I don't know if that was related because once I did all the updates, the audio still had the same problem. Please help me out.
Thanks,
Kalli

If it is less then a week, just return it to bestbuy. You may have a loose connection in speaker jack.
Have you try to use recovery DVD? try to install it to the factory setting.
If it does not work, definitely you have a hardware problem.
Pavilion DV2922TX, XP-SP3 32bit, Intel T5750 2.0Ghz, Nvidia Geforce 8400M GS with 128MB, 4GB 667 DDR2, 250GB HDD

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HP Pavillion dv5-1235dx laptop - No audio from built in speakers of recently purchased laptop

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