HP Photosmart 6520

I have this printer and the black ink just ran out. I replaced it and it does not give me an error message/the levels of the black ink show that it is full BUT the black is not printing at all. I've followed all the steps to align/clean the printer head etc, I've turned the printer off and it is still not working. The printer is just under 2 years old, out of warranty...any ideas how to fix this? I called Best Buy and they said it could be an issue with the printer head and may be cheaper to buy a new one. I've been a long time HP computer/printer user and if this can not be fixed at no cost to me, I may never buy HP again!!
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Hello LawKlerk & oldmary,
I understand you are not able to print any black ink after replacing the cartridges on your HP Photosmart 6520. I would like you both to start here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Please make sure to complete ALL steps listed in the troubleshooting document. If you are still not able to print in black ink I would like you to contact our technical support at 800-474-6836. Regardless of the warranty status, I am confident they will be able to assist you.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
Thank you,
HevnLgh
I work on behalf of HP
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HP PhotoSmart 6520, Printer offline, Wireless printing from Windows 8.1 and others

My parents own an HP PhotoSmart 6520. They have 3 or 4 computers. 1 Is connected to this printer via USB cable. 3 Are "connected" over wireless. The printer has the latest firmware updates according to checks from the printer front display.
Problem is this:
1) When first starting the printer, and the printer gets on the wifi network, all wifi-available devices can print to it over wifi. We are also able to browse to the printer config web pages to see status, and change configs as needed.
2) After about 5 minutes of printer inactivity, all wireless clients can't print to the printer to print, and can't connect to the printer's web page. (The printer appears to be offline to each OS that uses WiFi to get Internet access.
3) If we visit the printer control screen, physically attached to the pinter, find the network configuration, and choose to "turn off" wifi at the printer, then after off, "turn on" wifi and see an IP address get assigned, then all WiFi machines can print to the printer over WiFi. However, after 5 minutes, again, the printer is offline. No matter what or how much each WiFi-based machine sends to their printer queue/spool, the printer remains offline.
4) If the USB-connected machine prints to the printer over USB, the printer once again becomes available over the wireless network.
The work-around is terrible. (Cycle WiFi access every time they need to print from Wireless devices.)
Things we have tried:
1) This is running the latest firmware according to the WebService section request to check for upgrades. They are on the latest according to the results. (no help)
2) DHCP was the initial config for network settings. I moved to a DHCP server configuration with static IP served by printer MAC address. (No help)
3) I switched to totally static IP address, thinking it might be a DHCP lease-time/renewal issue, or custom vendor string issues or bug. (no help)
4) Enabled/Disabled IPv6 even though they are on a NAT-ed network with only IPv4 support. (no help)
5) Visited printer config with web broswer, and change energy saver setting from "5 minutes" to "15 minutes" because the ~5 minute window seemed like an approximate time limit. (No help)
6) Enable/Disable other settings through the web and restart the printer. (No help.)
7) Suggestions listed here: http://support.hp.com/us-en/product/HP-Photosmart-6520-e-All-in-One-Printer-series/5169038/model/516... (No help)
In testing this, with static IP or not, from other machines, when we can print over WiFi to the printer, the IPv4 address is ping-able from peers on the network. After ~5 minutes pass, and the pinter goes "offline" there are no ping replies to the static or other IP address assigned to this printer. By all accounts, when the printer is "offline" it really is no longer on the WiFi network. Meanwhile, oter devices can ping each other. (All computers, smartphones, tablets, etc can all respond to ping.)
None of the other devices suffer from dropped access to the WiFi and Internet.
Suggestions?
I do not have access to this right now, but I can walk my parents through whatever steps are needed to resolve this.
Thanks!
P.S. Other things tried:
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/If-your-printer-drops-off-your-network/...
1) When online, generating report, reports online
2) When offline, report reports that it is still associated with access point
3) Printer is about 2 feet away from the access point it is communicating with and has max-bars showing signal strength.
4) Channel allocation for WiFi was selected based on least used channel, and works very well for all other devices on this channel.
5) There is only one accesspoint with the name it associates with.
6) The only options for power-saving "auto-off" we see via web pages from printer are: 5 minutes, 10 minutes, and 15 minutes, and changing to 15 minutes does not allow the printer to remain online for 14 minutes -- it still goes offline to the network after ~5 minutes -- even agfter changing this settings and power cycling the printer.
7) No wireless extender is being used.
8) We tried static IP, Dynamic IP, and statically assigned DHCP served IP.
Once printer is "offline" when visiting printer to tell printer to disable WiFi access, then re-enable it, all machines with items in their printer queue/spool *immediately* de-queue/de-spool their printer jobs to the printer.
This is the closest description: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Photosmart-6520-goes-off-line/td-p/324... Where is that patch?

Hi @TheSynAck,
I see you are using a Hot Spot, I believe we have found the reason for the connectivity issues. There may be a setting that needs to manually configured for the Hotspot to 'allow' your printer access. Also, hotspots may have limitations and restrictions that may cause connectivity issues.
Take a look here: Setting up the Printer as a HotSpot, it shows a Laserjet but the same steps apply.
Keep in mind that Hotspot connections are 'best effort' connections due to the issues of inconsistencies within the connection. They are not routers. Therefore, you may experience issues in the future when using the Hotspot for your connection. Usually a powercycle or hard reset of the HotSpot will resolve such issues.
I would not recommend getting another Hot Spot as the connection is not guaranteed, you could however try a Wireless Router if you are looking to upgrade anyways.
With the PS 6520 you also have the ability to print using the HP Wireless Direct printing option. Please click on the link below to get started:
HP Wireless Printers - Printing with HP Wireless Direct
I hope this gives you a better understanding of the intermittent connection issues.
Thanks again,
HevnLgh
I work on behalf of HP
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Unable to print from my iPad to HP Photosmart 6520

I recently purchased this Photosmart 6520 printer so that I can print from my iPad. I do not have a laptop that works in order to install the software that is included. The salesperson who sold this printer to me said that I didn't need a computer in order to have this printer work w/ my iPad.
I've connected the printer to my wireless network, I've received the printer's e-mail address and enabled e-print. On my printer it says that e-print is connected and On.
I've downloaded the eprint app on my IPad and connected it to my printer. It recognizes my printer but when it goes to print it says "oops! we could not complete the job. please try again. " "there was a problem during printing. please check your printer try again"
I'm getting all my jobs in the queue but none of them will print. and when I go to my email or try to print a document from my ipad w/o using the HP e-print app its telling me that there are no airprinters found.
Please help me. this is the 3rd printer i've bought trying to get it to print w/ my iPad and i'm not having any luck! what's wrong? I'm not getting any errors on my printer.
I also did a wireless network test on my printer and it says no problems found. I'm confused why isn't my iPad recognizing this airprinter?? and why can't I print. All the print jobs say failed.

Hi,
iOS Uses Bonjour services to communicate with the printer through the network, those relies on Multicasting.
Some routers shipped with Multicasting disabled by default and some does not support those protocols at all.
Please try printing using Wireless Direct and check for any difference, if the feature works without using the router that indicates the issue as router related and will allow us to better understand how to go further,
To set up a direct connection using Wireless Direct follow the steps below and try pritnign from your iPad:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03351623&cc=us&dlc=en&lc=en&product=5169041&tmp...
Please let me know if the feature works while bypassing your router or not, as well be sure to clarify your router brand and model.
Shlomi
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Text cut of on very bottom of page when I print - Photosmart 6520; Macbook Pro

I don't know what's going on, but when I print two-sided from a word doc on my mac, the the lower half of the text at the very bottom of each page cuts off. Can anyone help me fix this problem? I'd really appreciate it.

Hi bkflores32,
Thank you for visiting the HP Support Forums! I see when you print a 2 sided document from Word to your HP Photosmart 6520 it cuts off the lower half of text on the bottom of each page. I would first like us to make sure it is not the hardware, please print out the 2 page document as single pages, now I want you to make a 2 sided copy. Does this cut off the bottom text or does this come out with no print quality issues?
If the copy comes out fine, please let me know the following:
1. What is your current Mac OS X?
2. Did you recently upgrade your Mac OS X?
3. Are all Apple updates installed and up to date?
I look forward to hearing from you.
HevnLgh
I work on behalf of HP
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Can't scan to computer w/new HP Photosmart 6520

-New HP Photosmart 6520 was installed 2 days ago. eprint sucessfully done as well. I can scan to an email thru eprint, but can't scan the document to my computer. The printer message tells me there it's a USB connection error.
-I have shut down and connected a new USB cable and still nothing!
-Also I see that in my Programs that the only thing listed in the HP 6520 series folder is the Product Studies and nothing else.
-Is this the reason I can't scan to the computer?
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Hi,
Please enable scan to computer from your computer (Windows):
(a) Double click icon on desktop,
(b) Select Scan to Computer,
(c) Click Enable
(d) Click OK/Apply ...
You can also click start with Windows.
Regards.
BH
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Re: HP photosmart 6520 scanning to email doesn't work.

have a new 6520 hp connected wifi and cannot scan document to my i mac. it indicates scan complete but have nothing on my mac. also hp asking for a password to scan to my e mail what's that all about

Hi kasessler,
Welcome to the HP Support Forums. I see that you are unable to use the scan to email feature of your Photosmart 6520 printer.
For the scanning to your iMac and why you aren’t seeing the document, would you please let me know what version of Mac OS X that you are using (whatsmyos.com)?
For scan to email to work you need to have enabled the web services on your printer and claimed your printer in a HP Connected or HP ePrintCenter account. Are you being prompted for your password or the 4-digit pin code that is sent to your personal email to activate the scan the scan to email feature?
I’m curious as to why you would like to uninstall and then reinstall the scan to email feature? The scan to email feature on this printer cannot be uninstalled and reinstalled. If you have accidentally entered an incorrect email address, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
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HP photosmart 6520 scanning doesn't work

My photosmart 6520 printer was working fine, scanning to computer and printing with no problems then all of a sudden I cannot scan to computer and when I try to scan it puts up the msg No Computer Found. I haven't scanned for a while so when I tried I was surprised it didn't work. I can print and copy but it will not let me scan. When I go to control panel devices and printers my printer shows up with a triangle with an exclamation point in it. I have tried disconnection the power cord and restarting, I have even replaced the usb cord to the computer with no results. I have even tried to reload the installation CD and tried HP's scan troubleshooter. Everything else works, is this an inherent problem with this model printer? I'm baffled

7597, welcome to the forums
I understand you are no longer able to scan from your Photosmart 6520. I am willing to help you with this!
I am glad to hear the copies are working, as this shows the printer is alright and the problem isn't with the hardware.
First of all, run the HP Print and Scan Doctor and post back to me with the detailed results from the tool.
I also would like to know the OS you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
As you connect USB, try a wireless connection or Ethernet connection and let me know if they work.
Have a great day
R a i n b o w 7000I work on behalf of HP
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Photosmart 6520 64bit drivers for windows xp pro

Can't turn up any drivers for my new 6520 on my older XP PRO 64 bit system...
Any help out there ?

Hey RichardChambers,
Thank you for your question!
Here's a link to the Driver page for the Photosmart 6520 e All-In-One for Windows XP
A common question is, "should I get the Full Feature driver or the Basic driver?" The best answer to that is try the Basic, first if you want. Then, if you find yourself wanting more features, download the Full Feature driver.
Let me know if you've got any other questions on that

Photosmart 6520 not printing

I have a Photosmart 6520 printer that gives me an error message when I try to print something from online from my HP Chromebook. This problem began a few weeks ago, before that time, I was able to print. The error message I get on the google cloud print website is: "job error in external service". I was just on the phone with HP tech support and they couldn't fix the problem. Anyone here know how to fix it?
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Hello bassplayinlady,
Welcome to the HP Support Forums!
I understand that when you try to print via Google Cloud Print to the Photosmart 6520, you get an error "job error in external service". When you spoke with the HP's Tech Support, what troubleshooting steps did they have you do?
Are you able to print from the printer by any means, a copy, self test, etc? To print a self test; touch Setup (wrench icon in right corner of printer screen)> Tools> Printer Status Report.
Try printing via ePrint and let me know if that works as well.
Getting Started with HP ePrint Mobile Apps<---
Look forward to hearing back from you.
JERENDS
I work on behalf of HP
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Unable to Communicate with Printer - Photosmart 6520

A few days ago this issue popped up out of no where. I've been using the printer for a few months now with out an issue, but all of a sudden all of our computers can no longer print. When ever I try an error pops up that the computer cannot communicate with the printer, and to try to update the IP address with the IP address tool.
So far what I've tried without any success:
- Restarting the printer.
- Restarting the router.
- Restarting the computers.
- Reconnecting the printer to the network (Rerunning the network setup.).
- Changing the IP address manually.
- Disabled the router firewall and computer firewall.
- Changed the wireless security on my router to WPA2 from WEP (Needed to do this anyway.).
- Uninstalling, then reinstalling drivers and software.
- HP Print and Scan Doctor (Sorry, left this one off. Doesn't detect any devices.)
The Photosmart 6520 says it is connected to the network and the printed wireless test page says the same thing, but none of the computer can print to it, or detect it.
So far I'm stuck there, as I can't locate the printer to finish reinstalling the drivers.
Having this issue on multiple devices.
- Desktop running Windows 7 Ultimate x64
- Acer laptop running Windows 7 Home
- Two different HP laptops running Windows Vista
Since it is affecting so many devices on different platforms I'm inclined to believe the fault lies with the router or the printer itself. Though since there's no other network issues and the printer itself shows it connects successfully to the network (I can also see it listed on the router client list.), I'm leaning more towards an issue with the printer.
Any help would be appreciated and thanks for your time.

Looks like you have done a lot of what needs to be done. Nice work!
Just want to clarify a few things.
Can you connect the printer to the router using a network cable?
Does the printer work fine if connected directly to the router via netowork cable?
If that works fine, please note the IP address and disconnect network cable.
Wireless:
From the 6520 , configure wireless connection
What is the printer's IP address when you have it assigned automatically and not manually?
If both IP addresses assigned are from same subnet (ex:192.168.x.x)
-can you ping the printer through the command prompt (in accessories) from a PC on the same network?
'Ping (address) xxx.xxx.x.x'
You should get back 3 lines showing the mil sec response if successful.
Sorry if I am asking you to do something you have already done.
I work for HP

Trouble printing with HP Photosmart 6520 e-All-in-one while on Mac

Hi!
I just successfully registered and connected via WiFi to my new HP Photosmart 6520 e-All-in-one pritner. I even printed the alignment and test page successfully.
When I tried to print documents in Word, Adobe PDF, and TextEdit, the same result occurs each time. The first page that prints has text regarding my Mac such as:
%!PS-Adobe-3.0
%APL_DSC_Encoding: UTF8
%APLProducer: (Version 10.8.2 (Build 12C60)
And then many many many blank pages start printing after that. WHAT GIVES!?!
I am using a MacBook Pro with OSX Version 10.8.2 and have tried restarting both my printer and computer several times without success. Any help with this would be much appreciated!
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Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
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I am employed by HP

HP Photosmart 6520 - shows offline and has stopped rotating printing for short-edge binding

I have suddenly had some issues with my HP Photosmart 6520 printer. I use a wireless connection with my Macbook Pro (OSX 10.9.5)
First problem is that the printer icon in the dock has recently shown to be offline/not connected. The printer would print pages of documents in the computer (Open Office stuff) but would not print material direct from a web browser. Now (a few days later) it showed to be offline and wouldn't print anything.
I should point out that the printer device list in System Preferences shows two different entries: one is "HP Photosmart series 6520" (listed as offline) - and the second is "Photosmart 6520 series (FDA82D)" (listed as idle).
The first ("HP Photosmart series 6520") had been ticked as the default printer. I then ticked "Photosmart 6520 series (FDA82D)" to change the default printer.
Then I noticed, when I used the Print command for a document, that the printer list in the Print dialogue box showed that it had a tick against the "HP Photosmart series 6520" printer. When I changed this to the ("Photosmart 6520 series (FDA82D)" printer, the machine printed my document. But the next time I opened the print command, the tick was once again next to the "HP Photosmart series 6520" printer.
The printers listed in the Print dialogue box have small icons to their left. The "HP Photosmart series 6520" has a wavy line inside a circle and the "Photosmart 6520 series (FDA82D)" has an exclamation mark inside a triangle.
The second problem is that the printer is no longer rotating the second page when I am printing two-sided and choose "short edge binding" in layout. It now prints out exactly the same as when "long edge binding" is selected (default). The result is that the second page is printed upside down in relation to the first page. This problem has never previously occurred.
So far I have tried paracetamol and scotch but neither seems to solve these problems. Not sure if I should try them together!
Sorry this is so long-winded - I'm trying to include as much detail as possible to make it all clear from the start.

Hello lenc48,
Welcome to the HP Forums.
I see that you are having a few issues when it comes to printing from your mac as well as some two sided printing issues.
I do have a some suggestions that we can try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please remove the usb cable (if using wireless, disregard this step) from the printer and from the Mac and leave it disconnected until further notice.
Please click on the first link that will give you instructions on Uninstalling the Printer Software.
Once the software has been removed, please disable any anti virus protection that you may have on the Mac.
The next step we are going to take is downloading the HP Photosmart 6520 e-All-in-One Printer Full Feature Software and Drivers - OS X 10.9 Mavericks.
The installation will prompt you when to connect the usb cable (You will see a prompt for a wireless connection as well if that is the connection type you would like to use) so please do not connect the cable until prompted to do so.
If you are still having issues, feel free to write me back or you can contact HP Total care direct. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

How to print in black and white only on hp photosmart 6520

Cannot find a place to select print in black and white only on my HP Photosmart 6520 printer.
It prints color just fine, but sometimes I do not want to use my color cartridges. I selected B&W instead of gray scale, but cannot stop the color printing.
Thanks

Hi,
Please try (for Windows):
Double click printer icon on desktop,
Clich Set Preferences
Click Advanced
Under Grayscale, select Black ink only
Click Ok/Apply ..
Please note: the printer still need color inks during warming up process.
Regards.
BH
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I want to print in black and white only on my hp photosmart 6520

photosmart 6520 windows 7 how do I set this so it only prints in black and white not in color at all times .
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Of course, I was forgetting to click on the apply button to set the change before ok. THANK YOU very much

HP Photosmart 6520 Server Connection Error: -1: Apps don't work and Scan to email doesn't work

My HP PhotoSmart 6520 has a persistent error to connect to the server and therefore Apps and Scan to email doesn't work.
I have manually set DNS to 8.8.8.8 / 8.8.4.4, I have installed latest driver on my Macbook pro, I have updated firmware, but still not working. Weird is also that in my ePrintCenter, the Apps I see there are not in line with thos visible on the printer.
Detail is that I have set up the printer on a Windows PC but recently changed to Mac.
Printing, scan to Computer all works fine.
Help! I have read a lot on forums but so far no solution for me!

Hi Jack6520,
Welcome to the HP Support Forums. I see that you are unable to connect to the apps and use the scan to email feature of your Photosmart 6520 printer due to a server connection error.
First off, thank you for the very detailed information, I really appreciate it.
To better assist you, would you please provide some additional information:
When you set the manual DNS servers, did you also set a manual IP address for the printer?
Have you changed routers or internet service providers recently? Have you updated the firmware on the router? If you have an ISP-provided router, do you know if they pushed out a firmware update?
Have you recently installed any new anti-virus/malware software? If so it may have blocked the ports the printer uses to communicate. I’ve included a post by VisionAiry titled “Check the Anti-Virus for Blocked Ports and Timed Scans”.
Do you have a guest network setup? Please Print a Network Configuration page. It will let you know how many networks the printer sees. A guest network will have the same name as your network with a tag about it being the guest network.
Previously did you customize the printer’s ePrint email address? I’m asking this because I might ask you to disable then enable the web services. If we have to take this step you will lose the customized ePrint email address without any ability to get it back.
What version of Mac OS X are you using? whatsmyos.com
Are there any cables other than the power cable connected to the printer?
Thank you.
Regards,
Happytohelp01
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I work on behalf of HP

Wireless printing from HP Photosmart 6520

I'm trying to set up my new HP Photosmart 6520 printer to print wireless. I have the Wireless Direct turned on. The trouble happens when I go to the wireless radio and click on the name of the printer. I get an exclamation point in the middle of the radio waves that show connection to the Internet. For some reason, it isn't connecting to the printer. Any suggestions?

Hi @Karobn
I understand you have the Wireless Direct on, but I am a little confused about the exclamation point in the middle of the radio waves that show connection to the Internet. Are you trying to connect the computer to the printers Wireless Direct network, or are you trying to put your printer on your home network, have the computer on the same home network and thus be able to print wirelessly and have internet access?
If you are trying to get the printer on your existing network, follow the steps below;
On the control panel, touch the Wireless icon ().
Touch Settings.
Touch Wireless Setup Wizard.
The Wireless Setup Wizard searches for networks, and then displays them in a list.
Touch the name of your network.
NOTE:The printer wireless setup wizard provides instructions to configure the wireless connection. Follow the instructions on the printer control panel, or continue with the following steps.
- Source: Printer Does Not Maintain Wireless Connection
If I have misunderstood the issue, please let me know and provide me with any additional details you feel may help me help you.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

HP Photosmart 6520

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