HP photosmart 7520 connects to wrong access point and looses connection

I recently installed a remote wireless access point in an outbuilding. I'm using a router with the same SSID and password as my main router with the same security settings. Only the main router is set to issue IP addresses. The system works fine with two laptops, a desktop, an Ipad and an Ipod. It provides continuous connections from my house to the outbuilding. Only the HP Photosmart seems to be an issue. At first the system worked fine then after a couple of days it lost its connection. I tried to the Wireless Setup Wizzard with no success. The Wireless Network Test results indicated that MAC address filtering may be enabled. This is not the case, MAC filtering in not enabled on either router. The next morning the printer was fine and connected again. I suspect that it is detecting the remote router and trying to connect through it. During the setup a warning came up indicating that two routers were detected with the same SSID and Password and that the printer might try to connect to the wrong router. It should not matter since the remote router connects and is issued IP addresses through the main router. The only difference in the routers is the BSSID. This uses the same number as the MAC filtering address, so I suspect this may be the problem. Any suggestions on a work around. The only thing I have found that solves the problem is turning off the remote router.

Hello there -
Is it possible your new remote access point only supports the 5Ghz band for N connection, or that it's connected to your primary router through a wireless N connection in the 5Ghz band? The 7520 only supports 2.4Ghz N connections. If your primary access point supports both 2.4Ghz and 5Ghz, that is likely why it's able to connect there while it cannot connect to the new access point. Many newer laptops and iPad/pods utilize 5Ghz N, which would explain why they can connect and your 7520 cannot. I'd recommend moving the 7520 closer to the primary router and using AirPrint to send your jobs.
***I am an HP employee***
The comments above represent myself and do not reflect the opinions of HP.

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I’ve reached a point where I’m not entirely sure what to do next.
Here are some quick details (all are on most recent firmware unless stated):
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Basically:
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-Wait for iOS 7, hopefully in the next couple of weeks and see if it fixes it, though I can find little information on this issue as it is, and nothing to suggest iOS 7 might help. Though if iOS 5 is fine, iOS 6 broke it and 6.1 slightly fixed it, maybe iOS 7 will cure it? Doubt it…but worth waiting a few days.
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Dont know my routerand access point works fine. Try http://support.apple.com/kb/HT4199 and make sure your setting are correct.

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Hi @CluelessPackard ,
I see that you are unable to setup the printer over the wireless network. I would really like to be able to help you resolve this issue.
Restore the printer defaults.
Go to Setup, Network, Restore Network Defaults.
Print the Wireless Network Test.
Go to Setup, Network, Advanced Setup, Wireless Network Test.
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Click on the HP printer from the list. (you won't be on the internet till this procedure is finished)
Add the printer and try and print to see if the wireless is working properly.
Check the Configuration Page for the printer's IP address.
Go to Setup, Network, View Network Settings, Display Wireless Summary.
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Type the IP address into your web browser's address bar. (Safari)
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Go to the network tab along the top of the EWS.
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Apply your settings.
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Click the Airport on the top right corner on the Mac and select your network name.
Click on the Apple.
Click System Preferences, click the Printers and Scanners icon, then click the + sign, then select the printer from the list, make sure the printer listed beside use: shows the proper printer name, click on the add button. You might have to click on the drop down to select your printer.
Test the printer.
If you need further assistance, just let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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I'm using (until tomorrow when I get a MacBook Pro which HOPEFULLY won't have the same problem) a pre 2007 Macbook which is running Mac OS X 10.5.8. It was previously owned by my brother and passed onto me about 4 months ago. Within that time I've had nothing but problems with the WiFi connection!
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The second problem is equally confusing to my mind. In my house, we have a wireless access point upstairs (we have 3 floors after having our attic converted). All characteristics (name, password etc) are the same on the access point as on the main router downstairs. Every device in our house, included a couple of android phones, a tablet, and two laptops running various versions of Windows, all connect to this wireless access point with no problem at all. None of them have been "set up" to do so, in that they detect it as part of the same network and join it automatically. But for some reason, my MacBook won't do it? At first I would assume that perhaps it's due to the age of my MacBook and maybe some flaw in the old operation system, but my iPhone 4S running iOS 7 doesn't connect to this access point either. Is this some weird security thing that Apple use in their devices??
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Two ways:
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Checked this ?
http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/window-networking-troubleshoot-error-the/c130ede9-757e-4224-9ae8-3cceb82eeb74
Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading
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Has anyone found the issue to this? I'm having the same exact problem and have tried all the resets

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Hello All,
access points are directly connected to 2016 wlc.
Event log from the wlc
AP event log download completed.
======================= AP Event log Contents =====================
*Mar 1 00:00:30.157: %LINK-3-UPDOWN: Interface Dot11Radio0, changed state to up
*Mar 1 00:00:30.161: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
*Mar 1 00:00:30.190: %LINK-3-UPDOWN: Interface Dot11Radio1, changed state to up
*Mar 1 00:00:30.191: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
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*Mar 1 00:00:31.190: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
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*Mar 1 00:01:12.094: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to administratively down
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*Mar 1 00:01:12.095: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
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Pr Type   Stat   Mode     Mode      Status   Status Trap     POE
1 Normal Forw Enable Auto       100 Full   Up     Enable N/A
2 Normal Disa Disable Auto       Auto       Down   Enable N/A
3 Normal Disa Disable Auto       Auto       Down   Enable N/A
4 Normal Disa Disable Auto       Auto       Down   Enable N/A
5 Normal Disa Disable Auto       Auto       Down   Enable N/A
6 Normal Disa Disable Auto       Auto       Down   Enable N/A
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Regards

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HTH
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HP photosmart 7520 connects to wrong access point and looses connection

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