HP Photosmart c309a printer. install msg is 'wireless radio is not functioning'. troubleshoot?

My HP Photosmart C309a printer stopped printing. i uninstalled & re-installed the printer and software. on the reinstall, a message popped up that "wireless radio is not functioning'" how do i troubleshoot this?

This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
Do it soon.
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Wireless Radio is not functioning on Photosmart C309a

VERY FRUSTRATED right now....I've read similar posts about this and wonder if there is a significant flaw with the wireless radio in this model that HP will not acknowledge....
I've got a 13 month-old (Still shiny new) Photosmart C309a that is just past the warranty date. It really hasn't been used much at all -- just basic household use. I am totally kicking myself since we started having problems with the wireless network disconnecting about 3-4 months ago (when it was still under warranty). It was a sporadic issue, and I was always able to do a reconnect by doing a combination of unplugging it and then using the "Wireless Setup Wizard" to reconnect. Now it cannot find the wireless network at all. The Wireless Radio is "on" and when I run the Wireless Network Test I now get "The Wireless Radio is not Functioning. Contact HP Support". My wireless network seems to be working just fine for everything else, so I truly think this is a printer problem.
Anyhow, because it is just past warranty, we have called HP support twice and have not gotten much help either time. They do not seem to care and tell you they will have to charge you for the help?!?
Am I supposed to replace a perfectly good printer since the wireless doesn't seem to connect? Is there another way to fix this? Is there a way to just replace the wireless radio and not the whole printer (and is that advisable)?
I would greatly appreciate any help!

This seems to be an issue with HP wireless printers. The Photosmart C309a is my second all in one in 5 years. Same as many others, my wireless went dead 13 months after purchase with very light home use. Last one had wireless go dead same way and had to use it wired to the network for 4 years.(except for wireless, old printer still works fine, had to upgrade for Windows 7)
Seems HP should correct this issue or at least quit advertising wireless printers when the wireless dies and cannot be fixed.
No one should have to purchase a new all in one printer to have wireless when everything works except the wireless after the first year. The printers cost way too much for cheap wireless with a short lifespan. If HP does not do a recall on these printers for the wireless, I'm going to purchase a different name brand next time... Starting to look up reviews now on other printers.

HP Photosmart printer B110a wireless radio is not functioning

Has worked on wireless for 14 months with no problems. Now I cannot get the printer to work - have printed a wireless network test report and it states that the wireless radio is not functioning. I have unplugged the power cable to the printer and waited 30 seconds before reconnecting but there is no change - any suggestions?

I have sent a private message with some steps to try.
Let me know what happens.
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I have an hp photosmart c7250 all-in-one the wireless radio is not functioning

I have an HP Photosmart C7250 All-in-one and the wireless feature does not work. When I try to go through the Wireless Setup WIzard, the Test Report indicates the following - "The wireless radio is not functioning. Contact HP Support". Can you help me?
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Let's reset the printer. Turn it off, hold the # and 6 keys while turning it back on. Go to Setup > Network > Wireless Network Test afterward to see if it worked.
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Wireless radio is not functioning - Photosmart c4599 All-in-one

I have had my printer connected to my home wireless network. The printer stopped working. When I run the wireless network test report it says "The wireless radio is not functioning. Contact HP Support. According to the HP web site, the printer is out of warranty. Is there anything I can do to get the wireless working again via a hard reset or is this something a technician will need to fix? If out of warranty, is the cost to fix really worth it?

If this message is appearing on the Front Panel of the printer, then it is an indication of a hardware problem that has developed.
It sounds like the wireless card has gone bad in the printer and this is not something that a reset would be able to address.
If the printer is out of warranty, then your best option is to replace the printer. HP Tech Support has many options available to you, such as the Upgrade program.
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Wireless radio is not functioning

I keep getting the message wireless radio not functioning on a C309a. I have tried all the suggestions that are posted.. Is there any other way to fix wireless radio. I was on the phone with HP for 3.5 hours tiring to resolve the issue and nothing was resolved.. My printer is just out of warranty. Is there anything else that can be done or is the printer used wirelessly junk? I am able to connect thru USB for now.. but really need my wireless to work. Can anyone help Please!!

jcarol19 wrote:
Mine too! I also have a C309A printer and have spent over 2 hours on line with HP trying to fix the problem and for a moment it was fixed. But then the next day, it wouldn't work again so I ran a wireless test and it said the wireless radio is not working. This would mean that the radio installed in these printers are junk and need to be replaced. I would suggest you fight "city hall" by sending your complaint to upper managment. The last thing they want is bad publicity, trust me I know.
Don't waste your time, I tried it....they could care less about bad publicity....all I got out of it was a headache from the phone conversations and now having my posts deleted. They insist this is not a recurring problem and have gone so far as to say that wireless radio failures are RARE!!!!!!!

The wireless radio is not functioning

The wireless radio is not functioning on my HP Photosmart C309a (Vista 32-bit) - Contact HP support on Wireless Network Test Report
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The UK number should be 0844 369 0369.
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"The Wireless Radio Is Not Functioning" - LaserJet 200 M251nw

I have had this LaserJet printer for a couple of weeks now and recently it started giving me a number of different errors. It was displaying the 79 Error and i was attempting to figure out why it won't connect to any network when it started hanging up entirely when trying to find networks. i printed out the test report and it says that "The wireless radio is not functioning. Contact HP support."Is this something that can be fixed easily?

Please reset the printer back to factory defaults.
1. From the Home screen on the product control panel, touch the Setup button.
2. Scroll to and touch the Service menu.
3. Scroll to and touch the Restore Defaults button, and then touch the OK button.
The product automatically restarts.
Now check again to see if the wireless radio is non functional. If yes then I suspect the wireless radio has failed. However there is a possible fix, go here:
Connect wireless printer anywhere, convert from wired, bypass failed radio, add WPA2 security.
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/Connect-your-wireless-printer-when-away...
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Help, report says wireless radio is not functioning contact HP suport***

Help, report says wireless radio is not functioning contact HP suport***
wireless on pass
wireless working FAIL
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Reset your C7280 by turning it off, hold the # and 6 keys while and a bit after turning it on.
Now, run a Wireless Network Test from the front panel.
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C309a The wireless radio is not functioning.

My c309a is out of warranty. Network test report states wireless radio not functioning. It is out of warranty but only 2 years old. Is there a part that can be purchased to correct px. Saw other user who was still under warranty was told to contact HP to utilize the warranty rights. So I guess this is something that cannot be fixed without replacing part.

Right. Your printer's wireless radio has likely failed. Installing a new one, even if you could get the part, would be more expensive than getting a new printer. Sorry.
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C309a all-in-one printer gets message: wireless radio is not functioning, contact HP support.

Wireless connectivity lost this morning. Don't know why. When running diagnostics, I get message: The wirelss radio is not functioning. Contact HP support.

My HP C309a had exactly the same problem. Everything I found on the internet said that the printer could not be fixed and the only solution was to buy a new printer. The printer report said the wireless radio was not functioning. A factory reset did not fix the problem either. I had a problem with my HP Pavilion dv6000 laptop with the video graphics IC. The solution for that fix was to do a solder reflow of the graphics IC. Did it and fixed the problem. I figured maybe the same fix would work on my printer as I didn't have anything to lose at this point. I located and removed the wireless radio board in the printer (on the left side upper right corner). I then did a solder reflow on BOTH sides of the board. I put the board back into the printer and wa-la, it connected immediately to the network. It has been functioning with no problems now for at least four weeks now (knock on wood). Hope this helps.

HP all in one C309a: Error message: Wireless Radio is not functioning. Contact HP support

Today all of a sudden, a 2 year old HP Photosmart C309a All-in-One printer is not longer connecting to my local Wireless Home Network. There is no change to network configuration to the TLink 3000 hub that I was using. All other clients (Mac OX, Vista, Ubunta 11.1, various versions of iOS and Android Icecream Sandwich) have no problem connecting to the same hub. No change to the network configure on the Printer. The machine have been standing as a stand alone machine and connected wirelessly to the network since day one in the corner of my office. Its within range of my router. I ran Wireless Network Test report to see what's going on. The title says "The Wireless Radio is not functioning. Contact HP Support" . Any number of reboot cycle didn't help. Out of frustration, I press "reset back to Factory Setting" on the printer. I did that, and then press "Wireless Network Wizard", and it was on "Searching for Wireless Router" forever... What opinions do I have? Get a new printer? or use good old 10-base T network cable to hook up the machine?

My HP C309a had exactly the same problem. Everything I found on the internet said that the printer could not be fixed and the only solution was to buy a new printer. The printer report said the wireless radio was not functioning. A factory reset did not fix the problem either. I had a problem with my HP Pavilion dv6000 laptop with the video graphics IC. The solution for that fix was to do a solder reflow of the graphics IC. Did it and fixed the problem. I figured maybe the same fix would work on my printer as I didn't have anything to lose at this point. I located and removed the wireless radio board in the printer (on the left side upper right corner). I then did a solder reflow on BOTH sides of the board. I put the board back into the printer and wa-la, it connected immediately to the network. It has been functioning with no problems now for at least four weeks now (knock on wood). Hope this helps.

The wireless radio is not functioning on the Photosmart Premium c309a all in one printer

The wireless radio is not functioning on my Photosmart Premium C309A

Please contact HP support, not to buy a new part, but to report your problem and ask what they can do for you. This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
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I am employed by HP

Hp photosmart c309a all in one series printer indicates the wireless radio is not functioning.

The printer has had difficulty finding the wireless router.
I had a problem with the print coming out on an angle.
I cleaned the rollers with a dry rag now the wireless radio is not functioning at all.

Try resetting the printer. Turn it off. Hold the # and 9 keys while turning it back on.
If this does not work, call HP support: www.hp.com/go/totalcare (click on Printers & Monitors, use the phone number on the resulting page).
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Photosmart c309a- 'The wireless radio is not functioning, contact HP support'

My Photosmart c309a wont connect wirelessly. Upon running the wireless network test, the report states, and I quote "The wireless radio is not functioning. Contact HP support". The report then states the following:
Wireless on PASS
Wireless working FAIL
and everything following that stated as 'not run'.
Ive searched for other threads on the subject, and the only sloutions I can find are unplug the printer and plug it back in to reset it (made no difference), and try the HP print and san doctor (link was dead, found it manually and didnt work as it cant connect to or even see the printer on the network).
So the question is, is this a hardware fault, and if so what can be done about it?

Hello,
Yes, it is an hardware issue and indicates that the Wireless card is not functional.
Please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
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HP Photosmart c309a printer. install msg is 'wireless radio is not functionin​g'. troublesho​ot?

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HP Photosmart c309a printer. install msg is 'wireless radio is not functioning'. troubleshoot?