HP Photosmart C4600 Printer won't scan

Tried uninstalling & reinstalling printer and also installing updated driver suggested in Forum from someone having same problem & then restarting computer. Running Mac OS X version 10.6.2. Tried scanning from printer & also computer & get same message - "unknown error".

Hi Joyful10,
Welcome to the HP Forums! I see that your HP Photosmart c4600 printer will not scan, with your Mac OS X 10.6.2. I have a few questions for you:
What is your printer's Product/Model Number? To find your printer's Product/Model Number follow instructions in this link. Finding Your HP Product Model Number.
How is the printer connected? Wireless, Ethernet, or USB?
Can you make copies with the printer?
Is the printer's power cable plugged into a surge protector, or directly to the wall outlet?
Hope to hear from you, and have a great day!
RnRMusicMan
I work on behalf of HP
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My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

Hey clutterfromduluth,
Thanks for the question. I understand that you are experiencing issues with your printer/scanner after updating to OS X Yosemite. To troubleshoot this issue check out the following:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Follow these steps until the issue is addressed:
1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
5. Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
1. Reset the printing system, then add the printer again.
2. If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
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Hp 7525 Photosmart printer won't scan to my PC but will scan to other PCs on the LAN

Hp 7525 Photosmart printer won't scan to my PC but will scan to other PCs on the LAN. I tried to install the printer software but it says it is already installed. Do I have a security setting wrong?
Other PC names show up on the printer's touch screen but not mine. We are all on the same wireless subnet with the printer at a fixed IP address.
I can print from my PC and scan from my PC but I can't scan from the printer touchscreen to my PC.
tcliff

Hi,
You may have to start from your computer first:
    Double click printer icon on desktop,
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    Click Enable -
    Restart your printer to see, is your machine in the list ?
Regards.
BH
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New pc running on Windows 8.1 and OfficejetPro L7480 but the printer won't scan.

Have new pc running on Windows 8.1 and OfficejetPro L7480 but the printer won't scan. It will print via usb and I've downloaded the full drivers Full_win_WW_140_408 but won't install. I've also tried to install the original drivers but they were for windows XP. The printer is approx 7 years old but still works (or did!)

Hello RevPhil,
Welcome to the forums!
I noticed your post about your printer not installing properly for you on your Windows 8.1.
I would suggest trying to use the HP Print and Scan Doctor to install the printer.
If that doesn't work, please let me know what exactly happens when you try to install, for example, do you see an error message or code? Does the installation stop?
Have you tried installing both USB and wireless methods?
Hope to hear back from you shorly!
Enjoy your weekend,
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Last update for OS 10.8.2 caused big problems with HP photosmart B110 printer /scanner cannot scan does anyone have the same problem or a solution?

Last update for OS 10.8.2 caused big problems with HP photosmart B110 printer /scanner cannot scan does anyone have the same problem or a solution?
iMac is connected via wirelss to printer/scanner. All was working OK until update.

Assuming that the HP software is up-to-date, but still not working, have you tried Image Capture in the Applications folder. Does that work?

[win7 64bit ultimate]: HP Officejet Pro 8600 Plus prints won't scan

Guys I have spent 2 days on reading and trying all of the suggestions in previous posts. My HP Officejet Pro 8600 Plus JUST won't scan. When I click to scan a Document or Photo the HP Scan pops up saying: The HP Officejet Pro 8600 was not found.
When I do unistall the HP basic software and then install again it works fine. However when pc restarts problem is still there.
I have completely uninstalled my avast Antivirus and also configured the windows firewall. No luck till now.
Tried the HP Print and Scan Doctor: It appears that the problem is in the device manager. Edited: Just looked at the device manager and spotted this >
If I reinstall it will work only till my next restart.
Any suggestions?

@N3CR4, welcome to the forums
I read about how you cannot scan and have been troubleshooting quite a bit lately, to no avail.
I have some questions and some ideas for you. If you've tried the steps, just let me know the results. Here are my ideas for you.
Have you uninstalled the printer by right clicking on them in the Device Manager, as shown in your screen shot, then restarted your PC and reinstalled?
Have you tried creating another User Account with Admin privileges and tried installing?
Try a clean boot, and restart the PC and ensure your Firewalls and Anti-Virus scanners are disabled and try running the installation.
Will the printer install successfully on another PC?
Remove the printer by using the Microsoft Fix it tool, restart the PC and try installing again.
Try unregistering and re-registering the Microsoft Windows Installer service:
1. Click the Start menu and type " cmd " in the search field and press enter.
2. Type in " msiexec /unregister " and then press enter.
3. Type in " msiexec /regserver " and then press enter.
4. Restart your PC and try the installation.
Run the SFC scan to repair any corupt files. (Run the scan 3 times if there is an issue in the results) then try installing the printer again.
Using System File Checker to Restore System Files
I really hope the steps help, let me know the outcome
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Hp 4610 printer won't scan

Hello, have just installed Asus PC with windows 8 and can print and fax but won't scan, any suggestions please?
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Hello banch64, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing issues scanning. I would like to help.
I would recommend downloading and running the HP Print and Scan Doctor. Once it has been launched, select the fix scanning option.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hi eliann77,
I would recommend that you make sure all of your Windows Updates have been done first. If there is still no change after that, please try installing the printer via the in operating system driver, and see if you're able to scan that way with the Windows software. If that works I would recommend sticking with that method, because I believe your Dummies book may be right that this printer is too old for Windows 8.1.
I hope this information has been helpful and I hope you have a great weekend
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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Please help

form HP site
Macintosh OS X Solution
For the Macintosh OS X operation system, use the following process;
1.
Select HP Photosmart 8200 series from the Printer drop down menu.
2.
Select the appropriate media size from the Paper Size drop down menu.
3.
Specify printable area of the job using the Print Size drop down menu. Below the Print Size menu, other adjustments can be made to fine-tune the print job using the check boxes.
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Select Print from File menu.
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Select Paper Type/Quality from the Copies & Pages drop down menu.
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Click Paper tab.
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Select Photo Tray from Source drop down menu.
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Click Print .

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Hey Alyssa426,
Welcome to the HP Forums!
Since the installation disk does not support Windows 8.1, I would suggest trying to download, and install the drivers directly from the HP Support website. I have included a link to the 'HP Deskjet F4200/F4224 All-in-One Printer series Full Feature Software and Driver'. Once the software is downloaded, open the software, and follow through the on screen instructions for installation.
Please let me know the outcome of installing the software.
Thank you.
I worked on behalf of HP

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Hiya
OK, I tried using image capture but I couldn't scan text with it so what I did is go to the HP site and downloaded the new driver. The site is a bit pants but if you select any C4400 series printer, i think (dont quote me) that its the same driver anyway. There is 1 driver for tiger lepoards etc and a new one for 10.6.
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[HP Photosmart D110a] Printer won't connect to network

Printer: HP Photosmart D110a
Operating system: Mac OSX 10.6.8
I'm living in a dorm room and trying to wirelessly connect my printer to my computer. I can't connect my printer to my university's network because it's protected. Instead I've been connecting to my printer's SSID network. I go into Settings --> Wireless --> Wireless Settings --> Wireless Setup Wizard --> the printer scans for routers, and then the SSID name comes up in a list underneath my university's closed network. It's called HPD110a.7809C6.
I connect to it, it says it's connected, but then the Wireless light keeps flashing blue. I go back to the Wireless tab and it shows that it's connecting, connecting, connecting... and then there's no connection.
My printer was working a little while ago. It's been tempermental and has occasionally worked. But since the last time my roommate used it and turned it off, it's refused to connect to that SSID network and has thus refused to work. I think I solved the connectivity issue I had before by connecting it to the SSID network, but now it won't connect.
Things I've tried to combat this issue:
Restarted the printer, both by turning it off and turning it on manually, as well as pulling the plug out of the back while it was on (I've read in my search for an answer for this problem that doing that can help some issues?) and unplugging it while it was off and then restarting it
Continuously tried to reconnect to the SSID network
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Turned off the wireless in the Wireless Settings menu, then turned it back on a half hour later, then waited to see if it'd reconnect
Reset printer drivers
Updated my ePrint software and installed all availible HP product updates
I've printed out the Network Test multiple times, and each time it's said everything passes, but that I've had numerous disconnects and that the connection is low
I even moved a music player that was near my printer, thinking that maybe the metal was messing up the connection somehow (last resort)
Changed the empty ink cartridge (last resort)
I haven't tried restarting my computer, but I don't think that's what the problem is. My roommate's computer can't connect to the printer either (she's running OSX 10.8).
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The same thing happens with both whether I've gone into my Airport settings in the upper right and connected to the printer as a Device or not. It still shows my printer as a Device that I connect to, even though the printer itself says it's offline.
Additional informatiom:
I don't have a USB cable for my printer, so I haven't tried that yet.
At one point during all the re-setting and restarting, I saw the printer's IP address appear in the Wireless menu as the connected network, but it still wouldn't print at that time.
That's all the information I can think of in relation to this issue; if anyone needs to know anything else, let me know. Hopefully it's enough, and hopefully someone will have the answer to my problem.
Sorry if anything is confusing or frantic; I've been dealing with this for a few days now, and I've searched all the help forums I could and looked through as many HP documents as possible, but nothing has changed the situation. This is basically my last hope.

After just switching from Cable to FIOS, I had to get my HP C4580 wireless printer back online too.
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Tmas

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I can not seem to scan from my HP Photosmart 5510d to my Windows 8 computer. I can print... just can't scan.
This question was solved.
View Solution.

Hello,
Please download and run the HP Printer Install Wizard from www.hp.com/go/tools
Regards,
Jabzi
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Although I am an HP employee, I am speaking for myself and not for HP.

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My photosmart 6520 printer won't print to anything but photo paper. i want to print to 8 x 11 most.

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Hey Gory,
I understand you are having an issue printing a photo (8 X 11) on your Photosmart 6520 and a Mac 10.8.
If you follow this document provided it will help your print.
https://astro2adt.cce.hp.com/ewfrf/wc/arcHome?lc=en&cc=us#concentra-doc/c01617557/doc
Please let me know if you require further assistance.
Thanks
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

HP Photosmart C4600 Printer won't scan

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