Hp 4610 printer won't scan

Hello, have just installed Asus PC with windows 8 and can print and fax but won't scan, any suggestions please?
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Hello banch64, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing issues scanning. I would like to help.
I would recommend downloading and running the HP Print and Scan Doctor. Once it has been launched, select the fix scanning option.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

Hey clutterfromduluth,
Thanks for the question. I understand that you are experiencing issues with your printer/scanner after updating to OS X Yosemite. To troubleshoot this issue check out the following:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Follow these steps until the issue is addressed:
1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
5. Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
1. Reset the printing system, then add the printer again.
2. If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
3. Contact the printer vendor or visit their website for further assistance.
Thanks,
Matt M.

Hp 7525 Photosmart printer won't scan to my PC but will scan to other PCs on the LAN

Hp 7525 Photosmart printer won't scan to my PC but will scan to other PCs on the LAN. I tried to install the printer software but it says it is already installed. Do I have a security setting wrong?
Other PC names show up on the printer's touch screen but not mine. We are all on the same wireless subnet with the printer at a fixed IP address.
I can print from my PC and scan from my PC but I can't scan from the printer touchscreen to my PC.
tcliff

Hi,
You may have to start from your computer first:
    Double click printer icon on desktop,
    Select Manage Scan to Computer
    Click Enable -
    Restart your printer to see, is your machine in the list ?
Regards.
BH
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New pc running on Windows 8.1 and OfficejetPro L7480 but the printer won't scan.

Have new pc running on Windows 8.1 and OfficejetPro L7480 but the printer won't scan. It will print via usb and I've downloaded the full drivers Full_win_WW_140_408 but won't install. I've also tried to install the original drivers but they were for windows XP. The printer is approx 7 years old but still works (or did!)

Hello RevPhil,
Welcome to the forums!
I noticed your post about your printer not installing properly for you on your Windows 8.1.
I would suggest trying to use the HP Print and Scan Doctor to install the printer.
If that doesn't work, please let me know what exactly happens when you try to install, for example, do you see an error message or code? Does the installation stop?
Have you tried installing both USB and wireless methods?
Hope to hear back from you shorly!
Enjoy your weekend,
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

[win7 64bit ultimate]: HP Officejet Pro 8600 Plus prints won't scan

Guys I have spent 2 days on reading and trying all of the suggestions in previous posts. My HP Officejet Pro 8600 Plus JUST won't scan. When I click to scan a Document or Photo the HP Scan pops up saying: The HP Officejet Pro 8600 was not found.
When I do unistall the HP basic software and then install again it works fine. However when pc restarts problem is still there.
I have completely uninstalled my avast Antivirus and also configured the windows firewall. No luck till now.
Tried the HP Print and Scan Doctor: It appears that the problem is in the device manager. Edited: Just looked at the device manager and spotted this >
If I reinstall it will work only till my next restart.
Any suggestions?

@N3CR4, welcome to the forums
I read about how you cannot scan and have been troubleshooting quite a bit lately, to no avail.
I have some questions and some ideas for you. If you've tried the steps, just let me know the results. Here are my ideas for you.
Have you uninstalled the printer by right clicking on them in the Device Manager, as shown in your screen shot, then restarted your PC and reinstalled?
Have you tried creating another User Account with Admin privileges and tried installing?
Try a clean boot, and restart the PC and ensure your Firewalls and Anti-Virus scanners are disabled and try running the installation.
Will the printer install successfully on another PC?
Remove the printer by using the Microsoft Fix it tool, restart the PC and try installing again.
Try unregistering and re-registering the Microsoft Windows Installer service:
1. Click the Start menu and type " cmd " in the search field and press enter.
2. Type in " msiexec /unregister " and then press enter.
3. Type in " msiexec /regserver " and then press enter.
4. Restart your PC and try the installation.
Run the SFC scan to repair any corupt files. (Run the scan 3 times if there is an issue in the results) then try installing the printer again.
Using System File Checker to Restore System Files
I really hope the steps help, let me know the outcome
R a i n b o w 7000I work on behalf of HP
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Officejet 6500 wireless printer won't scan in Windows 8.1

My 6500 won't scan.
I read in my Windows 8.1 for dummies that it may be too old.
I purchased it in the summer of 2010.
After I plugged my printer into my new Windows 8.1, I performed a 'test' through a wizard that claimed 'scan successful' but I have no icin on my desktop (like I did when my printer was hooked up to my old XP computer), and so have no way to access the scanner comtrols.
Any suggestions?

Hi eliann77,
I would recommend that you make sure all of your Windows Updates have been done first. If there is still no change after that, please try installing the printer via the in operating system driver, and see if you're able to scan that way with the Windows software. If that works I would recommend sticking with that method, because I believe your Dummies book may be right that this printer is too old for Windows 8.1.
I hope this information has been helpful and I hope you have a great weekend
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

HP Photosmart C4600 Printer won't scan

Tried uninstalling & reinstalling printer and also installing updated driver suggested in Forum from someone having same problem & then restarting computer. Running Mac OS X version 10.6.2. Tried scanning from printer & also computer & get same message - "unknown error".

Hi Joyful10,
Welcome to the HP Forums! I see that your HP Photosmart c4600 printer will not scan, with your Mac OS X 10.6.2. I have a few questions for you:
What is your printer's Product/Model Number? To find your printer's Product/Model Number follow instructions in this link. Finding Your HP Product Model Number.
How is the printer connected? Wireless, Ethernet, or USB?
Can you make copies with the printer?
Is the printer's power cable plugged into a surge protector, or directly to the wall outlet?
Hope to hear from you, and have a great day!
RnRMusicMan
I work on behalf of HP
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All in one printer won't scan

I just bought my mac and I got an HP photosmart c2480 all in one printer and when I try to scan pictures, it reads "usb not connected" does anyone have any idea what I may need to do. The computer recognizes the printer I am able to print from Word, just can't scan.

Don't know if you got the answer for this yet or not, but if you've upgraded to Leopard, you need to go to the HP website and install some drivers. Here's the link:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=219&lc=en&cc=us&dlc=en&produc t=3192753&lang=en

Brother laser printer won't scan

Running 10.7.5 on an iMac. Purchased a Brother MFC-9340CDW yesterday. I can print from the iMac, also able to print and scan from iPhone, iPad and eMachines laptop. Unable to scan from the iMac or to the iMac from the Brother. Spoke with Brother tech support and confirmed that IP addresses were right, drivers were up to date and all lines of communication appeared open but still unable to scan. So I reset the network card on the Brother and connected to the iMac via an ethernet cord but still unable to scan. The Brother has a 14 day return policy. Any help making things work is appreciated.

Did you find a solution to your problem?
I'm interested in buying one of these printers.

What is a supply memory error 10.1000? How can I fix it? My printer won't scan nor print.

My Laser Jet M1212nf MFP still copies, but everytime I try to print or scan a document it doesn't work and it shows a supply memory error on the display. I already tried to switchof and uplug the printer, but the problem still persits. Can anybody help me???
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Just fixed this on yet another Laserjet 2600dn....
Remove the affected cartridge. Look at where the chip on the cartridge hits the reader at the rear of the machine. There are two triangular 'wires' which hit the chip.
They should both be raised proud of their mount. In all cases of this error which I have dealt with (I'm a reseller) one or both have been pushed into the mount and are failing to spring out when the cartridge is removed.
This prevents the chip being read.
The solution? Grab them and gently pull them proud again so that the inserted cartrdige makes firm contact with them.
Problem solved! Hope this helps at some people experiencing this issue.

Anyone help MP250 printer won't scan

I can't get my MP250 p[rinter to scan. Can someone help?

Hi leej!
So that the Community can help you better, we will need to know exactly what equipment you're using, if it's networked or USB, any error messages you're getting, and the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x). Any other details you'd like to give will only help the Community better understand your issue! Thanks and have a great day!

Hp officejet 4500 won't scan to my computer

Hi My printer won't scan to my computer. It says "No scan options". I could scan before, I'm not sure what happened. Please help. Thanks

Hello Sibongile,
Welcome to the HP Support Forums! I see you are not able to scan to your computer with your HP Officejet 4500, you had no problems previously it just started happening.
To better help you can you please let me know the Exact model of OJ 4500 you are using, there is more then one model in the 4500 series.
Please start here: How to Scan: From the Control Panel (Including Scan to Email, PDF, or JPEG)
Make sure to enable to scan to computer option in the HP Printer Assistant. I hope this helps!
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet Pro 8500 Wireless Won't Scan Under Snow Leopard

After installing Snow Leopard, my new HP Officejet Pro Wireless 8500 all-in-one printer won't scan. It delivers the following error message: "No Scan Options - refer to device documentation".
Also, when I attempted to check and adjust scan settings using HP's Scan Destinations program, that program hangs and cannot save any setting changes. Then I have to use "Force Quit" to stop the program from hanging up while saving.
HP's software update reports the printer software is up to date.
It appears there are a ton of printer problems appearing for people after installing Snow Leopard, but I sure would appreciate any help on solutions if someone also has this problem.
Thanks much.

I also just tried connecting my 8500 wireless printer directly via usb and then downloading the HP printer drivers from Apple downloads and reinstalling.
The install hangs nearly forever on the final step, but eventually says the driver install was successful. However, then when connected via usb, I am unable to print. Printing works when you reconnect via the wireless on the 8500.
So connecting via usb and reinstalling HP printer drivers does not solve the issue. And it's puzzling, because the list of supported printers under Snow Leopard lists the Officejet Pro8500 Wireless as supporting both printing and scanning.
Somebody has it wrong.
If this scanning problem continues very long, I may be forced to uninstall Snow Leopard, because my printer is brand new.

Officejet pro 8600 won't scan through tray

Good morning,
My printer won't scan anything through the the tray on top. I currently have an "HP Officejet Pro 8600" that I use for my mac. When I first set it up over 6 months ago I had no problem scanning anything through the tray on top but now after upgrading to Yosemite I have had nothing but problems. When I first installed Yosemite I wasn't able to print or scan but after fixing it with some updates I'm still not able to scan any documents through the tray only through the glass scanner I can scan things.
Any Ideas?
Also when I choose HP scan it wont let change the presets from pictures to documents until after I have scanned something through.
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I followed the steps with The Automatic Document Feeder (ADF) Does Not Pick Up Paper - cleaning the rollers and it fixed it. Thank you!

Won't scan after updating to Mavericks on Mac

After updating my Mac to Mavericks, now my printer won't scan. It WILL print, however. But when I try to scan, I get this error message:
The scan cannot be performed because another program has control of the HP imaging device. Try the following steps: Restart the program. Close all programs that may be using the device. Reboot the computer.
I have done all the above. I have also turned off the printer and unplugged it for a few minutes. I have rebooted repeatedly. Thank you for any help you can offer!
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Hello martelloeugene,
Welcome to the HP Forums.
I see that you are having some scanning issues since you upgraded the operating system on the Mac.
Seeing the HP does have a full feature software and driver bundle for this particular operating system, I suggest that we start from scratch.
If you have the usb cable connected to the printer and the Mac, please remove it from both ends and leave it disconnected until further notice.
The first link I have for you gives instruction's on How to reset the printing system. Once we have the first step done, click on the next link for instructions on how to Repair disk permissions.
The last link I have for you is the HP Printer Drivers v3.0 for OS X. You will be given instructions on when to connect the usb cable.
If you are still having issues with scanning, I suggest then checking for apple updates as well as using the apple software for scanning.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Hp 4610 printer won't scan

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