HP Photosmart 5510d series won't scan to computer, windows 8

I can not seem to scan from my HP Photosmart 5510d to my Windows 8 computer. I can print... just can't scan.
This question was solved.
View Solution.

Hello,
Please download and run the HP Printer Install Wizard from www.hp.com/go/tools
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Similar Messages

HP Photosmart C4400 series-Won't scan to Mac, but will Scan to Print

I just bought the Snow leopard and this is my first time scanning to my computer...it keeps saying the scanner is not initialized or it will say "sorry, scanner could not be initialized. an error has occurred communication with the scanner." I downloaded the HP Printer Drivers reading that it would help but then said "this volume does not meet the requirements for this update" I am using this for my online classes and I need this scanner ASAP. Please help!

Hiya
OK, I tried using image capture but I couldn't scan text with it so what I did is go to the HP site and downloaded the new driver. The site is a bit pants but if you select any C4400 series printer, i think (dont quote me) that its the same driver anyway. There is 1 driver for tiger lepoards etc and a new one for 10.6.
Anyway I uninstalled my old software and installed the latest software, selected printer etc. Worked a treat. While I didn't want the hassle of this, I scanned the pdf in and tried highlighting the text. Preview works bloody brilliantly. This is going to make life very much easier, Preview picks text up just as it says on the tin. For a dsylexic like me, this is priceless!!!

My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

Hey clutterfromduluth,
Thanks for the question. I understand that you are experiencing issues with your printer/scanner after updating to OS X Yosemite. To troubleshoot this issue check out the following:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Follow these steps until the issue is addressed:
1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
5. Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
1. Reset the printing system, then add the printer again.
2. If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
3. Contact the printer vendor or visit their website for further assistance.
Thanks,
Matt M.

HT1893 After installing Mac OSX Snow Leopart 10.6.3 my HP Photosmart C5500 won't scan to computer. The printer is working. What do I have to do to be able to scan again?

After installing Mac OSX Snow Leopart 10.6.3 my HP Photosmart C5500 won't scan to computer. The printer is working. What do I have to do to be able to scan again?

Often, you have to download updated vendor software drivers when you switch operating systems. HP doesn't list a C5500 on their web site, however, here's the link to the OS X 10.6 C5540 software. If you have one of the other C55xx models, look for the updated driver/scan software on their software/driver download section of HP.Com.

HP Photosmart 6525 won't scan to computer (wireless) anymore

My HP Photosmart 6525 no longer scans to my PC via wireless (it used to work just fine).
I can still print via wireless just fine, so I know the two are still 'talking'.
When I use the menu on the printer to Scan to Computer I get the a message asking me to make sure I'm connected, have software installed, etc. and to make sure 'scan to computer' is enabled.
In the tray on my PC, there is only an icon that opens a 'Scan to Computer' dialog box telling me 'scan to computer is currently unavailable' and to check connections but doesn't give me any other option other than to 'disable.'
When I disable and re-enable it doesn't give me any new information but still displays the same 'scan to computer is currently unavailable' message.
None of the HP program folders lead me to any controls that seem to diagnose or fix this problem.
What else can I do? Like I said this used to work fine until recently. Yes I did restart everything.

I have the same problem on an Officejet 4632. I recently updated software on the printer. I can print but not scan due to connectivity issue. Need help.
Thanks

HP Photosmart C4600 Printer won't scan

Tried uninstalling & reinstalling printer and also installing updated driver suggested in Forum from someone having same problem & then restarting computer. Running Mac OS X version 10.6.2. Tried scanning from printer & also computer & get same message - "unknown error".

Hi Joyful10,
Welcome to the HP Forums! I see that your HP Photosmart c4600 printer will not scan, with your Mac OS X 10.6.2. I have a few questions for you:
What is your printer's Product/Model Number? To find your printer's Product/Model Number follow instructions in this link. Finding Your HP Product Model Number.
How is the printer connected? Wireless, Ethernet, or USB?
Can you make copies with the printer?
Is the printer's power cable plugged into a surge protector, or directly to the wall outlet?
Hope to hear from you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

My HP LaserJet CM1415fnw won't scan from my Windows 8 computer

My hp LaserJet CM1415fnw won't scan from my computer using the paint application on my computer. I had no problem with previous computer. But I purchased a new computer with Windows 8 and the can option in Paint cannot be selected.

Hi HelenBay,
Welcome to the HP Forums!
I see that your HP LaserJet CM1415fnw will not scan from your Windows 8 computer, and I am happy to help you with this scanning issue!
For further assistance, I will need to know:
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP 7515 won't Scan to Computer

i'm using Windows 7 Home Premium 64 bit and an HP 7515 All in One. When I originally setup the printer, whenever I rebooted the PC a window would pop-up asking to enable Scan to Computer. That no longer happens. When I attempt to Scan to Computer from the printer the message on the printer directs me to Enable Scan to Computer via the printer software when using wireless printing. Unfortunately the printer software does not provide that option to select. When I use the HP Printer and Scanner Doctor it repeatedly tells me to remove power from the printer, restore power and reboot the PC. That does not fix the problem. When I try downloading a new driver (7510 series as 7515 is not available) the HP software indicates I am not connected to the internet when in fact I am.

Hi @jimalo,
I see by your post that you are unable to scan. I can help you.
Is the printer still installed and printing on the computer?
I have provided a document with some steps to try to see if that will resolve the issue.
A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning.
If the printer isn't back on the network, please check this document out.
'Unable to Find Printer' Error Message Displays on the Computer During a Wireless Network Installati...
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

C309a won't scan to computer

SPECS: Vista Ultimate SP1, Trend Micro PC-cillin firewall, HP C309a printer
I can send & receive faxes, I can print from my computer and I can make copies. Everyime I try to scan by pushing the scan button on the printer I get the message to try scanning from my computer, EXCEPT one time yesterday it actually scanned when I hit the button but the very next try I got the error message. Sometimes it goes through the menu, I push scan, select scan to computer, the printer shows the name of my computer on the LCD screen and I push OK, the screen shows "scanning now" then gives the message to try from my computer, other times as soon as I hit the scan button i get the error message. Sometimes by going to HP Soluton Center on my computer I can get it to scan from the scan document selection, sometimes not. Just now I tried to scan from my compuetr and got an error message with 6 options to try, none of which helped. I have tried to un-install & re-install several times, had the firewall off, etc. Any ideas to get my scanner working as it is supposed to? Thanks for any help!

I also had the same problems for a few times, then finally figured out n remembered where i might unknowingly change something to cause the problem.
Go to HP Solution Center.
Click on "settings", the 2nd icon from lower right corner.
So the screen would change to "Scan Settings" (, Fax, Print, n Other Settings).
Point n click your cursor to scan settings with a right arrow.
Then it shows: (Scan Picture Settings, Scan Document Settings, Scan Preferences, Button Settings, n )
click on " Scan to...Setup".
It appears: Scan To...Setup (Front Panel List).
U see "Available Scan Shortcuts" on the left.
Click n Add (->) one by one to the right " Front panel List (Scan to Button)".
Finally, click on "Update the Device".
So when u press "start scan" (or Scan n ok), it will show u a list of Scan Menu on ur printer control Panel.
Select "Scan to computer" n press ok.
It will show u "Scan To", which r the selected items u just added one by one.
Then choose the one u want.
It should be working as it is supposed to.

C309 won't scan to computer

I can no longer from my C309 to my laptop. Starting the scan from the computer does not offer me a pdf option. I have recently bought a new laptop (a Dell) after experiencing the same problem with my previous laptop (a Toshiba). At first the scan from computer worked with the Dell but has now stopped. This seems to have been a common problem with the C309, but the solution I found on the forum does not work for me. For some reason my HP program folder contains neither the HP309 program identified in the solution nor the HP Service Center identified in another piece of on-line advice. SHould I buy a new printer/scanner (which will not be from HP!)?
This question was solved.
View Solution.

Hi
Thanks for reporting the issue. It seems that the HP printer program is not properly installed.
Download the FULL software from below link and install the software.
http://ftp.hp.com/pub/softlib/software12/COL26021/mp-66918-5/PS_AIO_05_C309a_Net_Full_Win_WW_140_047...
Happy Printing
Click on the "Thumbs up"button on the left to say "Thanks"
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

8620 won't scan to computer

My printer will not scan to my computer. I have gone into the hp utility app and trie to "enable scan to computer" and it says "The HP software required for Scan to Computer could not be located on this computer. Please download and install the latest HP recommended software for your device from http://www.hp.com/support, and then try again." I have followed the link and re-installed my software twice and installed hp scan too but it still wont let me scan to computer. I have the absolute most recent software and it still tells me scan to computer cannot be enabled. Please help me!!

Hello mcason5,
Regarding the 8620 not scanning into the Mac 10.10, I would like to see if I can help. I assume that you are using Wireless connection, is that correct?
I dug up some scanning troubleshooting steps you can try: A 'Computer Not Found' or 'Connection Error' Message Displays for HP Officejet Pro 8610, 8620, 8630,...
Give those a try and reply back with the results.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

My HP Photosmart B209a won't scan on new Windows 8 HP all in one computer

My HP Photosmart B209a, which worked properly with Windows 7 will not scan from the printer or the computer on my new HP all inone desktop with Windows 8. The fix program recommended by this site won't download to this computer either. It will to my other brand new HP all in one desktop downstairs, but not this one. I'm so frustrated after 5 hours of trying to make this device scan again!

Hi @snbdds,
Welcome to the HP Forums!
I noticed that your HP Photosmart b209a will not scan on Windows 8. I am happy to help you with this scanning issue!
Are you able to make copies with your printer?
In the meantime, please take a look through the steps indicated within this scanning guide, An 'An error occurred while communicating with scanning device' or a 'There is no computer connectio....
Hope this guide helps, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Photosmart C5180 won't scan to computer?

I want to scan a picture to my computer so I can later email it to someone. I put the picture in the front right part of the scanner as directed, but when I clicked on Scan Menu, the only options were Scan and Reprint and Scan to Memory Card. There's no option to scan to the computer. I really need these pictures scanned tonight.

Hi marisam,
Welcome to the HP Forums! I see that you cannot scan to your computer with your HP Photosmart c5180. I am happy to help! I have a few questions for you:
What Operating System are you using? Windows or Mac? What version?
Can you make copies with the printer?
Is the power cable plugged into a surge protector or directly to the wall outlet?
In the meantime, if you are using Windows, please try our HP Print and Scan Doctor, and let me know what happens.
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP psc1300 series won't scan

Yesterday I installed new software update that came in automatically from Apple. I have 10.5.6. Since then I cannot scan with my HP psc 1300. I can print.
When I try to scan I get a window that says "HP communications application is not running". I *cannot seem to find an HP Comm. app anywhere*: I did a reset on the printers and reinstalled my HP 2100 and the psc 1300, restarted the mini mac, and powered down and back up the psc 1300.
Any help would be greatly appreciated.
Thanks in advance....Bill

Additional information: Scanning has worked in the past.

HP Officejet 4620 won't scan to computer

I'm running windows 7. My computer is enabled and shows on the printer control panel. I have uninstalled and reinstall from the HP Disc. I start scan and it says "preparing to scan" on the display. Then it shows Scan could not complete Connection to computer has been lost or OCR app is not installed on computer. I get the same thing if I try to connect vis USB.
I did notice that I am unable to open the scan dialog box even after reinstall,
I've searched the forum and still lost. All the wireless printing and faxing works fine.
Any suggestions??????

All of that looks fine. Check the firmware on the printer. It may be out dated and need updating. If it updates, it might fix the problem. Let me know what happens.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

HP Photosmart 5510d series won't scan to computer, windows 8

Similar Messages

Maybe you are looking for