HP printers and windows 7

I have always owned an HP printer since 1983, but seriously considering a change because I cannot get any information on the following situation...
My current printer is the HP 2620 all-in-one color laser. When I was running on XP, there was a great piece of software that told me on the laptop when toner was low, load paper, etc. It also had a scanner program that would run rings around the scanner program that comes standard with Windows 7. But now I am on Windows 7 and that program is no longer supported.
I am willing to scrap the printer to regain that kind of program. But NO ONE can tell me which printer would support such functionality on Windows 7. Can anyone help me? Can you point me to an appropriate printer - HP or otherwise. Thanks.

my mistake - my printer is a 2820.

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LaserJet Printers and Windows 10 drivers

LaserJet Customers, hp.com is experiencing Windows 10 download issues with some software bundles for LaserJet printers- If you do not find the software bundle for your printer under the Windows 10 download option for your product- check to see if there is a Windows 8.1 software download for your product and use that download instead. To check and see if your product is support in Windows 10, check this compatibiity matrix. Thank you.

Hi alternet, Sorry, I was offering a workaround to the original post about left-to-right and right-to-left gestures. @alternet: To your inquiry about Bluetooth disconnect, I had the same issue with Windows 8.1, so I do not believe the issue is specific to Windows 10. My current N700 with bluetooth works well with Windows 10 and manages to reconnect after restarting. I don't know whether it'll work for you, but I did the following and it worked: 1) Remove all previous installations of N700 on the computer, 2) Pair it up in mouse/bluetooth mode, 3) Don't touch the mouse, leave it there, 4) Restart the computer and login, 5) Make sure Bluetooth is on, 6) Move the mouse so it pairs automatically. From then onwards, the pairing would work whenever I turn on the mouse and computer. Let me know how it goes!

Administrator cannot change printer properties on "Advanced" tab from "Devices and Printers" on Windows Server 2012 R2

Hello, dear Colleagues.
User with administrators rights cannot change printer properties on "Advanced" tab from "Devices and Printers" on Windows Server 2012 R2.
If to launch "Devices and Printers" on server, all printer properties on "Advanced" tab are inactive (see screen below).
But I can change it manually with "Print Management". Features become active.
The main purpose - to uncheck "Enable advanced printing features" with powershell
scripts.
$erroractionpreference = "continue"
$colPrinters = Get-Wmiobject -Class win32_printer -computername print_server -Filter "Name like 'printer1' or Name like 'printer2' or Name like 'printer3' or Name like 'printer4' or Name like 'printer5' or Name like 'printer6'" # get printers on server and filter with names
ForEach ($objPrinter in $colPrinters) { # get printer details from WMI
If ($objPrinter.RawOnly -ne "True") { # check that Advanced printing fetaures is turned on
Write-host $objPrinter.Name
Write-Host $objPrinter.RawOnly
$objPrinter.RawOnly = "True" # Untick and update the object in WMI
$objPrinter.Put()
It works on Windows 7 workstation, but does not on print server Windows Server 2012 R2 with error
Exception calling "Put" with "0" argument(s): "Generic failure "
At \\print_server\c$\DisableAdvancedPrintingFeatures.ps1:8 char:17
+ $objPrinter.Put()
+ ~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [], MethodInvocationException
+ FullyQualifiedErrorId : DotNetMethodException
Can you help me with that? Look like somethings with rights.
Thank you.

Hello, Alan
Morris.
Thanks for your reply.
I've tried to runs PS Script both locally and remotely, previously running Powershell ISE as Administrator.
I've noticed interesting thing - if to
check "Enable advanced printing features"
manually thru Print Management snap-in, script works fine. But, time to time after some manipulations on print server, this advanced feature returns to enabled state automatically by system, I think. In this case PS Script does not work. Next, if to disable
feature manually again (thru Print Management snap-in),
and enable manually again, PS Script will work. Very strange situation.
Thanks.

Driver(s) to print on HP Laserjet 4000n and HP Deskjet 722C printers for Windows 7 (64bit)

I'm introducing a Windows 7 64bit) computer in a network of Windows XP (32bit) computers.
How do I find driver(s) to print on HP Laserjet 4000n and HP Deskjet 722C printers in a network that uses Windows 7 (64bit) and Windows XP (32bit)? Printer sharing is done using a Windows XP (32bit) base computer.
Should I load a 64bit driver on the 32bit XP computer for the benefit of the Windows 7 computer or will that mess up the XP computer?
Thanks

Hello, the HP laser jet 4000n you install the drivers via windows update procedure. The HP 722C is not supported under Windows 7 due to it's age.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Deskjet 710/720/810/820/1000 Series printers - Patch for 64 bit Vista and Windows 7

There is an issue with the 64 bit Vista, Windows 7 and Windows 8 or 8.1 drivers that causes the spooler to crash with the following HP Deskjet printers:
Deskjet 710
Deskjet 712
Deskjet 720
Deskjet 722
Deskjet 810
Deskjet 812
Deskjet 820
Deskjet 822
Deskjet 1000
The attached file contains a patch for this issue for Vista and Windows 7.
[The patch does not currently work for Windows 8 or 8.1 x64 systems. There are some efforts to address this, if a solution is developed it will be posted here. {Edit - I have not made any progress in getting the patch to work in Windows 8 x64.}]
First make sure the driver for the printer is installed. If the driver has not been installed go to Start, Devices and Printers, Add a Printer, Local Printer, choose the proper port (for USB-Parallel converters the port will likely be USB001: or perhaps USB002: ), Next, click Windows Update then choose HP for the manufacturer and select the appropriate printer.
Apply the patch as follows: Log into the computer with an administrative account. Download the patch by clicking on this link or on the paper clip at the end of this post. Save the patch file to your computer, then unzip it. Next copy the three DLL files to the following directory: %windir%\system32\spool\drivers\x64\3
Note that %windir% is a system variable that points to the location of the Windows directory. For most systems this will be C:\Windows. You can click Start, Computer and type %windir%\system32\spool\drivers\x64\3 in the address bar and it will find the right place.
This can be done from a DOS prompt if DOS is opened with the "run as administrator" command, or from explorer with a copy and paste. Depending on your UAC settings you may need to provide confirmation. Also allow the current files to be overwritten if prompted.
This patch is not required and should not applied to a 32 bit version of Vista or Windows 7.
Thanks to extraordinary Microsoft engineer Alan Morris for guidance for the patch.
Update - the following are more detailed installation instructions:
Download the patch from here. Now click on the file and open it, then extract the patch to some directory that is easy to find. (I use c:\temp. If this directory does not exist you can create it as follows: open the administrative DOS prompt by clicking on Start, All Programs, Accessories, then right click on CMD.EXE and select Run as Administrator. Click in the DOS box then type the following:
MD c:\temp
CD \temp
Now extract the patch files into the c:\temp directory (extract all, chose c:\temp as the destination).
[Update - Windows security settings may prevent these files from being used, please open Computer, type c:\temp in the address bar and then right click on each of the dll files and select Properties. If there is a message in Properties indicating the file was downloaded from the internet and may be blocked then unblock the file before proceeding.]
Next click back in the administrative DOS prompt and type the following: (stuff in green is comments, do not type them...)
DIR *.dll (this is just to verify the files are there, it should list hpvdb720.dll, hpvdb820.dll and hpwm5db1.dll and perhaps others.)
Net stop spooler (makes sure the files are not in use.)
Copy hpvdb720.dll C:\windows\system32\spool\drivers\x64\3 (this is for the Deskjet 710/712/720/722)
Copy hpvdb820.dll c:\windows\system32\spool\drivers\x64\3 (this covers the Deskjet 820 and 822)
Copy hpwm5db1.dll c:\windows\system32\spool\drivers\x64\3(this covers the Deskjet 1000)
Net Start Spooler
Exit
[Edit - note that these DLL files will already be in the directory. You will get a warning asking if it is OK to overwrite the files, say "yes".]
At this point the patch is installed and ready to print.
Note that the printers here do not support USB connections, they have only parallel ports. [Edit - if your printer does have a parallel port use it, this will likely be much less problematic than using a USB-Parallel converter.] If you use a USB-parallel converter make sure it is supported in your operating system. The following posts are flagged with USB-parallel cables that are reported to work in Windows 7.   A driver is required for the USB-parallel converter in addition to the driver for the printer. For supported converters this is typically supplied automatically in Windows 7. Note: the proper port to select for the USB-Parallel converters is often USB001:. I have heard of some cases where the port was USB002: or LPT3: as well. If the port you are using does not succeed (after applying the patch) try changing the port by going to Start, Devices and Printers, right click on your printer and select Printer Properties, then click on the Ports tab.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V
This question was solved.
View Solution.
Attachments:
DJ_Patch.zip ‏34 KB

Just want to send a thanks. Purchased a new HP computer with 64 bit Windows 7 and haven't been able to get my 722c to work. This patch worked like a charm!

Using Airport Extreme- Printers & Hard Drives - Mac and WIndows XP Network

I might be asking a really dumb question now, I have a Mac Pro, a PC my sons use and a laptop my wife uses. The PC and laptop both run XP Pro.
I have my Airport Extreme set up and working well with my BT Home Hub acting as my modem only - that went much easier than I thought.
All I want to do is to set up a network - my Mac (wired) to my Airport Extreme with a Canon Printer and external hard drive. I also want to be able to share files on the PC and Laptop (wireless) with other users as well as the printers. Ideally, i'm looking for a video website that will easily show how to set this up. I appreciate I may need to view several clips to get this sorted. I have tried YouTube without much success.
As I said, this may be a dumb question.
Thanks in advance, Matt

1. So, what I want to do now is share an external hard drive also connected to my AEBS using a USB hub.
AirPort: How to mount an AirPort Extreme USB hard disk volume in Mac OS X and Windows
2. Share files on my other PC machines as well as their printers. So, if I need some text printing done quickly, I would print it from my sons' pc printer downstairs but request it from my mac upstairs.
I'm sure that Windows has the ability to share a printer, but I have no details on how to enable it.
3. Access / share files between Mac Pro, laptop and PC
On your Macs, go to the Sharing preference pane and enable File Sharing. Now they can be seen by other devices.
"How to Share Files between your Mac and PC"
"File sharing between Mac and PC"
4. Access Mac Pro online via Back to my Mac (I do have a mobile me account for this).
In the MobileMe preference pane on the Mac Pro, enable the Back To My Mac feature. Then on your remote Mac the Mac Pro should appear in the Finder's sidebar as a shared item.

Epson LX-300, Epson FX-890 printers in Windows Server 2008 x 64 and Windows 7 (x32 and x64)

I have the following problema working with RDP connections to Windows 2008 Server (x64) SP2 and Windows 7 Professional (x32 & x64).
I have setup correctly an Epson LX-300, LX-300+, LX-300+II and FX-890 printers in separate computers in Windows 7 (all working under Windows 7 Professional x64 and x32) and they work correctly.
I need to RDP to a Windows 2008 Server SP 2(x64) and once I log in, the Server Operating System recognizes my printer with no problem at all (Redirected Printer), but when I print, the characters and not understandable, since the printed information is blurry.
When I do excatly the same procedure but with a Client with Windows XP installed the printed information is totally clear, so we can determine at least that the printers are working fine.
I understand this should be a driver issue, but i simply can't make it work correctly.
Can anybody help.

Hi,
Since the printer can print the test page, there is no need to collect the Event log. I notice there is no specify driver for Windows 7 and Windows Server 2008. It seems the default Easy Printer driver doesn’t work properly for these printers.
I suggest you install the Windows Vista driver version on the Server for testing.
LX-300 Impact Printer
LX-300+ Impact Printer
LX-300+ II Impact Printer
If the issue persists, let’s disable Easy Printer for a test.
Computer Configuration\Administrative Templates\Windows Components\Terminal Services\Terminal Server\Printer Redirection ->
Disabled
Also test the following KB.
http://support.microsoft.com/kb/959442/en-us
Niki Han
TechNet Community Support

Hp officejet 4500 prints but does not appear in devices and printers in Windows 7

My wireless hp officejet 4500g prints fine wirelessly but it does not appear in Control Panel Devices and Printers in Windows 7. Do I have to go through all that uninstall and reinstall. I've used Window 7 Troubleshooting Printer check and all was fine.. Thanks for any help

Hi,
If the printer successfully print, it do exists within Devices and Printers..
Windows 7 may merge several devices into a single icon, right clicking a merged icon will let you then choose the specific device as you may see in the following screenshot as a sample:
Check any existing printer icon and locate the one your printer combined with..
If none of the printers does not list the 4500 printer make sure to right click the Computer icon within the Devices category, I notiice the printer sometimes merged within the computer as well, then you will see any printer options (e.g. Printer Properties, Printing Preferences within the computer menu.
Hope that may help,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Are there any Canon all-in-one printers compatible with Yosemite v.10.10 and Windows 7?

My current Canon Pixma MX850 printer just died. I'm looking for an All-in-One, preferably Canon, printer that is compatible with Yosemite version 10.10 and Windows 7. I have spent this weekend researching with no matches. They all cover v.10.9 but nothing higher. I'm desperate for a replacement for our business. I was just about to order the Canon Pixma MX922 when I caught the specs.
I'm needing the following functions:
ADF with 2 sided ADF scanning/printing
Ethernet
Wi-Fi certificate
Wireless
Auto 2 sided printing
AirPrint and (google) iCloud print would be an add-on but not necessary.
Any recommendations would be greatly appreciated. Thank you.

The MX922 (known as the MX926 in Australia) is supported by 10.10 and Windows 7. Whatever site you were looking at may not have updated their details. Here is a link from the Canon Australia web site showing the drivers and applications for this model for 10.10.

Pushing Printers through Group Policy and Windows 8.1

I'l looking for help with an issue our organization is having. We are pushing out our printers through Group Policy on our Windows 2012 server. We setup a printer security group, then setup the printer on the print server (not shared). We
then created a policy under User Configuration\Preferences\Control Panel Settings\Printers\ to then do item level targeting. We then add that security group to the PC we want to get that printer. This works with our Windows 7 systems. Windows
8.1 on the other hand just has a hard time getting these policies.
My question is, is there a certain way you have to deploy printers with Windows 8.1? We would like to deploy printers going the user configuration route because that way the print jobs have to be pushed to the print server. Deploying them though
Computer Configuration doesn't give us that option.
Any help is greatly appreciated!

The security group for the printer has multiple computers added to it but only the Windows 7 systems seem to get the policy applied. Attached is a screen shot(s) of how we currently have it setup.
https://drive.google.com/file/d/0B3Z5p22SZgFlODJqVVFxOXFFUHM/view?usp=sharing

Printing and Windows 8 Phones

Windows 8 phone users....You now have the ability to print, scan, and document capture using the:
HP AiO Remote App
You will need to download the HP AiO app from your windows 8 phone store.
HP AiO Remote App - Windows 8 phone store
This app has a support document which answer any further questions. That document can be found here:
HP AiO Remote Support Documentation
Supported Products:
HP Color LaserJet CM1300 MFP
HP Color LaserJet CM2320 MFP
HP Color LaserJet CM3530 MFP
HP Color LaserJet CM4540 MFP
HP Color LaserJet CP1510
HP Color LaserJet CP2025
HP Color LaserJet CP4025
HP Color LaserJet CP4525
HP Color LaserJet CP5220
HP Color LaserJet CP5520 Series
HP Color LaserJet CP6015
HP Color LaserJet Pro MFP M176
HP Color LaserJet Pro MFP M177
HP Deskjet 1000 J110 series
HP Deskjet 1010 series
HP Deskjet 1050 J410 series Scan
HP Deskjet 1510 series
HP Deskjet 2000 J210 series
HP Deskjet 2020 series
HP Deskjet 2050 J510 series Scan
HP Deskjet 2510 series Scan
HP Deskjet 2520 series Scan
HP Deskjet 2540 series
HP Deskjet 2640 series
HP Deskjet 3000 J310 series
HP Deskjet 3050 J610 series
HP Deskjet 3050A J611 series
HP Deskjet 3070 B611 series
HP Deskjet 3510 series
HP Deskjet 3520 series
HP Deskjet 3540 series
HP Deskjet 4510 series
HP Deskjet 4610 series Scan
HP Deskjet 4620 series
HP Deskjet 4640 series
HP Deskjet 5520 series
HP Deskjet 6520 series
HP Deskjet F4500 series
HP Deskjet Ink Adv 2010 K010
HP Deskjet Ink Adv 2060 K110 Scan
HP Deskjet Ink Advant K209a-z
HP Deskjet Ink Advantage K209a-z and K209g
HP Envy 100 D410 series
HP ENVY 110 series
HP ENVY 120 series
HP ENVY 4500 series
HP ENVY 5530 series
HP LaserJet 100 color MFP M175
HP LaserJet 200 color M251
HP LaserJet 200 color MFP M275
HP LaserJet 200 color MFP M276
HP LaserJet 400 M401
HP LaserJet 400 MFP M425
HP LaserJet 500 color MFP M570
HP LaserJet 600 M601 M602 M603
HP LaserJet Enterprise 500 color M551
HP LaserJet Enterprise 700 color MFP M775
HP LaserJet Enterprise 700 M712
HP LaserJet Enterprise color flow MFP M575
HP LaserJet Enterprise flow MFP M525
HP LaserJet Enterprise flow MFP M830
HP LaserJet Enterprise M4555 MFP
HP LaserJet Enterprise M806
HP LaserJet Enterprise MFP M725
HP LaserJet M1522 MFP
HP LaserJet M9040 MFP
HP LaserJet M9050 MFP
HP LaserJet P1100
HP LaserJet P1566
HP LaserJet P1600
HP LaserJet P2050
HP LaserJet P3010
HP LaserJet P4000
HP LaserJet P4010
HP LaserJet Pro CM1415
HP LaserJet Pro CP1020
HP LaserJet Pro CP1520
HP LaserJet Pro M1536dnf MFP
HP LaserJet Pro MFP M125-M126
HP LaserJet Pro MFP M127-M128
HP LaserJet Pro MFP M435
HP LaserJet Pro MFP M521
HP LaserJet Professional M1132 MFP
HP LJ300-400 color M351-M451
HP LJ300-400 color MFP M375-M475
HP Officejet 100 Mobile L411
HP Officejet 150 Mobile L511
HP Officejet 2620 series
HP Officejet 4500 All-in-One G510g to m
HP Officejet 4500 G510a-f
HP Officejet 4500 G510g-m
HP Officejet 4500 G510n-z
HP Officejet 4500 Wireless All-in-One G510n to z
HP Officejet 4610 series Scan
HP Officejet 4620 series
HP Officejet 4630 series
HP Officejet 6100
HP Officejet 6500 E710a-f
HP Officejet 6500 E710n-z
HP Officejet 6600
HP Officejet 6700
HP Officejet 7000 E809a
HP Officejet 7000 Wide Format Printer
HP Officejet 7110 series
HP Officejet 7500 E910
HP Officejet 7610 series
HP Officejet Pro 251dw Printer
HP Officejet Pro 276dw MFP
HP Officejet Pro 3110
HP Officejet Pro 3610
HP Officejet Pro 3620
HP Officejet Pro 8100
HP Officejet Pro 8500 A910
HP Officejet Pro 8600
HP Officejet Pro X451dn Printer
HP Officejet Pro X451dw Printer
HP Officejet Pro X476dn MFP
HP Officejet Pro X476dw MFP
HP Officejet Pro X551dw Printer
HP Officejet Pro X576dw MFP
HP Photosmart 5510 series
HP Photosmart 5510d series
HP Photosmart 5520 series
HP Photosmart 6510 series
HP Photosmart 6520 series
HP Photosmart 7510 series
HP Photosmart 7520 series
HP Photosmart B010 series
HP Photosmart B109a-m
HP Photosmart C4600 series
HP Photosmart C4700 series
HP Photosmart Ink Adv K510
HP Photosmart Plus B209a-m
HP Photosmart Plus B210 series
HP Photosmart Premium C309a-f
HP Photosmart Premium C309g-m
HP Photosmart Premium C309g-n
HP Photosmart Premium Web C309n-s
HP Photosmart Wireless B109n-z
I am an HP employee.
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Hello jnapier99
The Officejet 6500 E709n does have a Windows 8 driver, however, it does not have a Windows 8 RT driver which is what the MS Surface tablet uses. This would explain the message you are receiving.
Source: Supported Printers for Windows 8
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How can I sync my iPod Classic with iTunes 11.1.4 and Windows 7 64-bit?

After assistance from ‘b Noir’ (and losing--then finally regaining--my DVD/CD reader in the process), I finally installed the iTunes Version 11.1.4 update on my Windows 7 64-bit PC. So I am again able to import music from CDs, play music on my PC with iTunes, and burn CDs as I could do with previous iTunes versions. Then, however, I purchased some new music and tried to sync iTunes with my iPod Classic for the first time since the update to 11.1.4. So far, I have been spectacularly unsuccessful. Can anyone help me?
With previous iTunes versions, sync was automatic when I connected iPod to a USB port. Now when I connect iPod Classic to PC's USB port (I've tried two different ports), iPod’s screen says “Connecting” but iTunes doesn’t open. And while iPod is connected to the USB port, I can't open iTunes by right-clicking its icon and selecting “Open.” (ITunes, however, always opens OK if iPod is NOT connected). With the iPod connected to a PC's USB port, I opened Windows 7 “Devices and Printers.” Devices shown included both (a) the “Apple iPod USB Device” and (b) “Apple Mobile Device USB Driver.” I right-clicked each of these device icons in turn and selected “troubleshoot.” Both times, the report was “Troubleshooting couldn’t identify the problem.”
I am also unable to properly “eject” the iPod. I tried ejecting (a) from the Windows taskbar's Notification Area, (b) from Windows “Devices and Printers” and (c) by right clicking the iTunes icon and selecting “Eject.” Nothing worked, so I reluctantly pulled the cable out of the iPod without ejecting. That causes a yellow triangle with an exclamation point to appear in “Devices and Printers” for my PC—which disappears after shutting down and rebooting the PC.
If I start iTunes and THEN connect the iPod Classic to the USB port, iTunes does nothing and almost instantly freezes (shows as “not responding” in Windows Task Manager and I have to close it via Task Manager).
Suggestions, please, on what I need to do? My iPod Classic continues to work just fine, but I can't put any of my newly purchased music on it and I guess it will become an expensive paperweight if the battery happens to run down. If nothing else, is there an old version of iTunes I can download somewhere that likely will work with the iPod Classic and my PC setup? Thanks so much!

Hi turingtest2,
Thanks so much for your response--yes, I've seen the TS1363 document.
I was able to open iTunes, start the iPod Diagnostic Device Connectivity Test, and connect the iPod when prompted to do so. The only problem reported by the diagnostic program was "No iPod, iPhone or iPad found." So it does seem as if the TS1363 document should apply. But I have tried connecting the iPod after executing each of Steps 1, 2, 3, 5, 6, and 9 shown there and nothing has worked so far. Details follow:
--Went through the iPod Classic troubleshooting assistant--except I did not "reset" the iPod (because having all my "old" music available on the iPod has value to me).
--Restarted iPod Service.
--Restarted Apple Mobile Device Service.
--Verified that the Apple Mobile Device USB Driver is installed. There is no down arrow or question mark or other indication of problem with it.
--Tried two different USB ports (I assume that is what is meant by "change your iPod's drive letter"?).
--Temporarily disabled Norton Antivirus.
For some reason, there are 368 files and 60 folders in the Temp folder under my user name, and it looks like at least some are "read-only." Windows wouldn't let me delete or move the folder, even after I turned off Norton AntiVirus and closed the programs in the "Notification Area" that I could figure out how to close.
I'm very reluctant to get into messing with Config files or registry keys. And I have already tried uninstalling/reinstalling iTunes 11.4.1 so many times. I'm not sure what to do but am considering uninstalling all of the Apple products (again) and try installing an older version of iTunes. Or maybe I should try to install iTunes 11.4.1 on our Windows 8 laptop and see if the iPod will connect to that (although I really need to be able to sync to my desktop PC). Probably won't have time to do either for a few days--too many other things to do. But please let me know if there's something more that's relatively simple and low-risk I could try. Thanks again!

IPhone 5 iOS 6.1.4 and Windows 7 x64 USB Driver Issues

Been pulling my hair out with this one for the last week or so and haven't had any luck finding anything on the forums or the web regarding a solution short of a full reinstall of Windows 7 which I am not prepared to do at this time; so hoping someone here can shine some light on this for me
I have a iPhone 5 that is updated to iOS 6.1.4 and a recently built Windows 7 64-bit machine. All of my other USB devices function fine (keyboard, mouse, Xbox 360 wireless receiver for Windows, and a Seagate 2TB external USB drive). I've downloaded the most recent version of iTunes, installed successfully and then attempt to plug in my phone to sync. I get the standard Windows *ding* that I've attached a device and 1 of 2 things happens (I haven't been able to determine what causes one reaction to happen versus the other): Windows will successfully install the 'Apple USB Mobile Device Driver' successfully and it will appear under my USB devices in Device Manager. However - iTunes will not recognize the phone and I cannot see it in Windows either. In the 'Devices and Printers' snap-in my iPhone will appear under 'Unspecified Devices' as the 'Apple USB Mobile Device'. The iTunes diagnostics fail to find a connected device so the tests fail. As soon as I unplug the device, the strangest thing happens: Windows will start trying to install a device driver and after a few seconds it will fail stating that the "MTP Device Driver" installation failed because the device was unplugged. iTunes also thrown an error "iTunes cannot connect to this iPhone" throwing error code 0XE8000065 (I've also seen error code 0XE8000085 as well)
After some finagling, I've managed to get Windows to recognize the device under 'Portable Devices' in Device Manager as an "MTP USB Device" using the generic driver. At this point, I've tried updating the driver and manually specifying the Apple USB driver located in the C:\Program Files(x86)\Common Files\Apple\Mobile Device Drivers which updates successfully but then changes the device to "Apple USB Mobile Device" and moves it under the USB Devices in Device Manager; and Windows nor iTunes can see it even still.
I've tried removing iTunes several times and ensuring that all remnants of the installation are gone (registry and folders on the installation drive) and have disconnected all my USB devices short of the keyboard and mouse and still I get the same results. At this point, I'm afraid that a re-install of Windows is going to be the solution; but it's a drastic one (I have a SSD drive where Windows is installed along with all of my games for faster load times/better performance and do not want to have to redownload\reinstall all of them) and I'm not prepared to undertake it at this time, which is why I'm posting here
I've used a utility called USBDeview that sees my phone is connected - so I know from a functional standpoint that my USB ports are good and working. I also know the cable is good too - my daughter's PC (Windows 7 32-bit with NO iTunes) immediately sees the device when I plug it in, installs the drivers, recognizes it as an iPhone and I can then see/browse it in Windows Explorer like I would normally expect. My work PC (Windows 7 64bit, NO iTunes) sees the device just fine as well. I would immensely appreciate anyone that has seen this issue or has any additional solutions I can try.
It's also worth mentioning that I've never used Kapersky antivirus so the UPPERFILTERS value in the registry that I've seen as a solution on some forums is not present on my machine. I'm using Microsoft Security Essentials as my antivirus (no flaming please lol - it meets my needs and is extremely lightweight, which is why I'm using it on a gaming rig) and it's not indicating any issues. I've also tried running iTunes as an administrator (even though my account is a local admin on the machine) and that does not have any effect either.
If there is anything I left out, please let me know; and I thank you in advance!

AphexTwin wrote:
- no Apple input?
Of course not. Didn't you bother to read the TOU of this forum? This is a USER TO USER technical support forum. Apple doesn't post here.

Printing Issues with HP OfficeJet 100 and Windows 8.1

We use HP OfficeJet 100 mobile printers and have a printing issue.When we print the printer acts as if it is going to print and then prints one blank page.Printer will not print even though it is showing as default printer.Printer will just stop printing in the middle of a document, even in the middle of printing out a page. We are printing via the USB cableWe are using Windows 8.1We are connecting to laptopsWe have been using the HP mobile range of printers since 2004 and have only experienced these issues since we moved the laptops onto Windows 8/8.1 We have:Uninstalled and reinstalled the printer drivers – this fixed this issue for a short while and then it reappeared againCalled HP support and they directed us to the driver support page which had the latest print drivers, uninstalled and reinstalled drivers with them on the phone. This initially fixed the problem and then it returned a few days laterAfter trawling the support forums found directions to change the print processor to “WinPrint” – No effect as the processor was already on this settingDownloaded the HP diagnostic tool – HP Print and Scan Doctor – didn’t fix anything Any further help would be much appreciated.

Hello there Lawrence, Welcome to the Forums! I hope you enjoy your experience
I noticed your post about the troubles you are running into when you attempt to install your OJ 6100 printer on your Windows 8.1 laptop. I read all of your attempts and seen you have tried several methods to try and get the installation to complete successfully.
I would like to make some suggestions that may help. Let me know how it goes!
1. Check that Internet Explorer pop-up blockers are turned off before downloading the installer
Internet Explorer Pop-up Blocker: How do I turn off Pop-up Blocker?
Try to install
2. If you're running McAfee Live Safe or any other firewall, please temporarily disable the "real time scanning".
How to disable realtime scans
Try the install
3. Go to the start screen (you may also press the windows key + R to open the run box) and type %WINDIR% this should show the windows folder.
Click on the folder and scroll until you see files. Look for a filed named "HPWINS*.DAT" (the * is for a number that varies) remove this file and try the installation.
Try the install
Enjoy your Monday!
R a i n b o w 7000I work on behalf of HP
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Printing in Windows 8 and Windows RT

Wow! It Just Prints
You can easily print when you connect your new Windows 8 tablet, laptop, or desktop to your existing network with this HP printer.
HP has included basic (in-OS) drivers for your printer with the Windows 8 operating system and published two Windows 8 store applications.
What “just works”
Basic direct and network print from Windows 8 start tile programs like Internet Explorer, Google Chrome, and Firefox.
Basic print from desktop applications
Scan from desktop applications like MS Word and Paint.
Ink Level information from HP Printer Control and Scan from HP Scan and Capture Windows 8 store application.
You do not have to download any software or insert the printer CD.
At a high level, three steps are needed:
Connect the new Windows 8 tablet or PC to a home network with a connected HP Printer
Download HP Printer Control from the Windows 8 store.
Download HP Scan and Capture from the Windows 8 store.
Connect the new Windows 8 tablet or PC to a home network with a connected HP Printer
1.1. After a tablet or PC with Windows 8 is connected to a home network, HP basic print and scan drivers are connected automatically.
1.1.1.   To print from an internet browser, move to the far right of the screen to open the “charms” menu, and open devices
1.1.2.   Networked printers will be displayed as an option to print to.
1.2. From the desktop, open an application and choose file > print.
2 Download HP Printer Control and HP Scan and Capture from the Windows 8 store.
3.1. View Ink Levels and other printer information from the HP Printer Control
3.3. Scan from HP Scan and Capture
To have fuller features of your printer, install the full featured hp.com drivers.
This is need to get:
                        boarderless photo printing
                        scan to pdf
                        toolbox functions like printer maintenance
From HP Printer Control, select “Get Full Featured Software”.
Please Note: The Full solution Software does not install on Windows RT as it was not designed for the Platform
List of the products that support this method of Network Printing
Product Name
HP Officejet Pro X551dw Printer
HP Officejet Pro X451dn Printer
HP Officejet Pro X451dw Printer
HP Officejet 7100 Wide Format
HP Officejet Pro 3100 Black and White Printer
HP Officejet 7600A Wide Format e-All-in-One
HP Officejet Pro 200
HP Officejet Pro 250 MFP
HP Officejet Pro X576dw MFP
HP Officejet Pro X476dn MFP
HP Officejet Pro X476dw MFP
HP Officejet Pro 3610 Black and White e-All-in-One
HP Officejet Pro 3620 Black and White e-All-in-One
HP Officejet 150 Mobile L511
HP Photosmart 7520 series
HP Deskjet 2520 series
HP Deskjet 3510 series
HP Photosmart 6520 series
HP Deskjet 6520 series
HP ENVY 120 series
HP Deskjet 2020 series
HP Deskjet 2510 series
HP Photosmart 5520 series
HP Deskjet 5520 series
HP Deskjet 3520 series
HP Officejet 4610
HP Deskjet Ink Advantage 4615 All-in-One
HP Officejet 4620 plus e-All-in-One
HP Deskjet Ink Advantage 4625 e-All-in-One
HP Officejet 100 Mobile L411
HP Officejet 6600 All in One
HP Photosmart 5510d series
HP ENVY 110 e-All-in-One Printer D411
HP Photosmart 7510 series C311
HP Officejet Pro 8600 e-All-in-One
HP Officejet 6700 Premium e-All-in-One
HP Officejet 6100 ePrinter
HP Officejet Pro 8100
HP Photosmart 5510 series
HP Photosmart 6510 series
HP Deskjet 3070 B611 series
HP Deskjet 3050A J611 series
HP Deskjet 3000 J310 series
HP Deskjet Ink Advantage 2060 K110
HP Envy 100 D410 series
HP Deskjet 3050
HP Officejet 6500 E710n-z
HP Officejet 7500 E910
HP Officejet Pro 8500A e-All-in-One Printer - A910a to f
HP Officejet 6500 E710a-f
HP Deskjet Ink Advantage 210
HP Deskjet 1000 J110 series
HP Deskjet 2000 J210 series
HP Photosmart Plus All-in-One B210 series
HP Deskjet 2050
HP Deskjet 1050
HP Photosmart B110 series
HP Photosmart B010 series
HP Photosmart Ink Adv K510
HP Photosmart Prem C310 series
HP Photosmart Prem C310 series
HP Photosmart Wireless All-in-One D110 series
HP Photosmart C410 Series
HP Photosmart Prem C410 Japan
HP Photosmart eStation C510 series
HP Photosmart eStation C510 Japan
HP Officejet 4400 K410
HP Officejet 4500 All-in-One G510g to m
HP Officejet 4500 Desktop Edition All-in-One G510a to f
HP Officejet Advantage 4500 All-in-One K710g
HP Officejet 4575 All-in-One K710a
HP Officejet 4500 Wireless All-in-One G510n to z
HP Officejet 7000 Wide Format Printer
HP Deskjet F2400 series
HP Photosmart Plus B209a-m
HP Deskjet D5500 series
HP Deskjet F4400 series
HP DJ F4500 series
HP Deskjet Ink Advantage K209a-z and K209g
HP Photosmart C4600 series
HP Photosmart C4700 series
HP Photosmart Premium Web C309n-s
HP Photosmart B109a-m series
HP Photosmart Wireless B109n-z
HP Photosmart Premium C309a-f
HP Photosmart Premium C309g-m
JonW
I work for HP

Hello jnapier99
The Officejet 6500 E709n does have a Windows 8 driver, however, it does not have a Windows 8 RT driver which is what the MS Surface tablet uses. This would explain the message you are receiving.
Source: Supported Printers for Windows 8
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