HP Scan and Capture collate

I'm using the HP Scan and Capture app on an HP Envy desktop using Windows 8.1 and an HP Officejet 6500A Plus multi-function scanner.
When I do a two-sided scan using Scan and Capture it doesn't collate the pages. For example, if I have a four-page document the page order will come out as 1-3-4-2. I then need to isolate p. 2 and drag it to the proper spot.
This is a nuisance for a four-page document, and it is unworkable for a 25-page document.
The work-around is to use the printer's native software, which does properly collate two-sided documents. However, the native software is not as user-friendly as Scan and Capture.
I thought the new HP app working with a new HP Envy with an HP scanner should be able to handle the collate function. Am I missing something here?

Hello Aprun,
Welcome to the HP Support Forums!
I have tried this on my lab equipment and came up with the same results. It would appear that you have found out the best work about for this issue. If anything changes with this, I will let you know.
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Similar Messages

HP Scan and Capture Can't change the location that scanned documents go to

I just upgraded to Windows 8.1. I scanned a word document using HP Scan and Capture and the default location to save files is now "This PC". I can see the folders under "This PC" and can save the document to one of the folders, but I can no longer browse to anything else. If I click on This PC, I have the option to go to OneDrive, This PC or Network.
If I click on Network - I can type in \\mycomputer but it just let's me select a folder. I'm trying to get to an external hard drive and I've tried typing \\external drive, \\f, \\f:, \\f:\
Anyone have any suggestions? I've gone to the preference section of HP Scan and Capture and when I select that I want to change the default location where I save the files, it puts me back to the This PC area.

Hello mnmjackson, and welcome to the HP Forums.
I see you are running into issues with your scans save location. I would like to try and assist.
I would recommend creating a new destination folder, and manually type out the full file path.
Please let me know if you have any questions. Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet Pro 8600 e. Problem scanning from Scan and Capture App in Win 8.1

Officejet Pro 8600 e. New.
Installed on HP Envy 23 Touch. Running Windows 8.1.
Wireless set up. Prints fine. Problem is scanning from the HP Scan and Capture Software App in Win 8.1
Using Scan and Capture App I can scan photos fine. They come out clear. Scanning documents in GRAY has multiple bands/lines in gray over the entire page running vertically. Scanning documents in COLOR are fine.
Also, if I scan from the printer directly using the touch screen on the printer, the scan output is fine.
I did the Scan utilty to discover any errors and it did not show any. I think it's a software error. I am going to uninstall the HP Scan App and then reinstall. So, I will do the uninstall/reinstall and report back.
Also, I would like to know if there is a desktop program for scanning? I would prefer to use that instead of the Modern HP Scan and Capture App.
Thanks....
This question was solved.
View Solution.

Hi artrum,
I understand you've been experiencing issues scanning from your Officejet 8600 using the Windows Scan and Capture program. I will certainly do my best to help you with this!
From what you've explained, I believe you're correct, it does seem like it's an issue just with the Windows Scan and Capture program and as you've been able to scan from the front panel of the printer you definitely have the HP software installed. What I'd like to do is have you use the HP Scan software, where you should no longer run into issues.
To access the HP Scan software and be able to access it easily from your desktop I'd like you to follow the steps below:
1. Go to your start screen and just start typing File Explorer. You should be able to then open it to access your computer's files.
2. Then open Local Disk (C: ), followed by Program Files (x86), followed by HP, then HP Officejet Pro 8600, followed finally by bin.
3. In the bin folder you should see HPScan. You will want to right click on HPScan and go to Send To and then select Desktop.
Now you should see HP Scan on your desktop and be able to open it and scan through that application.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

WIndows 8 App - HP Scan and Capture

HP has released a cool new app for scanning on Windows 8. If you have a copy of WIndows 8, you can download HP Scan and Capture from the Microsoft Store or by clicking on this link:
http://apps.microsoft.com/webpdp/en-US/app/hp-scan-and-capture/94fffdd0-bb3b-4adc-96ca-24c1d79e16c6
The official list of supported devices is:
HP Color LaserJet CM1410
HP Color MFP 100
HP Deskjet 3050 J610 series
HP Deskjet 3050A J611 series
HP Deskjet 3070 B611 series
HP Deskjet 3520 series
HP Deskjet 4620 series
HP Deskjet 5520 series
HP ENVY 100 D410 series
HP ENVY 110 series
HP LaserJet 200 color MFP M275
HP LaserJet 200 color MFP M276
HP LaserJet 400 MFP M425
HP LaserJet M1530
HP LJ300-400 color MFP M375-M475
HP Officejet 4620 series
HP Officejet 6500 E710a-f
HP Officejet 6500 E710n-z
HP Officejet 6600
HP Officejet 6700
HP Officejet 7500 E910
HP Officejet Pro 8500 A910
HP Officejet Pro 8600
HP Photosmart 5510 series
HP Photosmart 5510d series
HP Photosmart 5520 series
HP Photosmart 6510 series
HP Photosmart 7510 series
HP Photosmart Plus B210 series
Please try it out if you have one of the supported devices and let us know what you think!
Although I am an HP employee, I am speaking for myself and not for HP.
This question was solved.
View Solution.

Could it be that the App isn't there for me - I am in the UK, and I don't get any chance to install from the Store (or from your link).
Best regards,
Jeff

Scan and Capture minimizes to taskbar immediately and does not allow scan selection

Scan and Capture was working great prior to upgrade to Windows 8.1 and (I think) and upgrade to V1.4. I vaguely recall using some app from HP to uninstall the previous version...
Current symptoms are that the app will fire up, briefly show the splash screen, and then immediately minimize to the task bar. Clicking on the app in the task bar will bring the splash screen back up briefly, followed by minimization again to the task bar. The app can be closed by right clicking the app on the task bar.
I have uninstalled the app and reinstalled to no avail. My guess is that there is some registry junk left behind during the uninstall that needs to be scrubbed. Probably a function of the uninstall of the previous version?
App works just fine on another Win8.1 PC with the same printer, so I doubt it is a hardware or network issue, however, for completeness, the scanner is an HP CM1312nfi MFP and the PC is an HP Pavillion, [email protected], 8GB RAM, running 64 bit Win8.1 Pro with Media Center.
Thanks for any pointers.

To follow on...
I reinstalled the Complete Package. Subsequent to this install, the legacy HP Laserjet Scan (with UI from 2009) and the legacy Windows Scan and Fax applications connect and scan from this MFP just fine.
The Metro apps (Windows Scan and HP Scan and Capture) do not. The Window Scan (Metro) gives a "Problem Connecting to Scanner" error.
The HP Scan and Capture has the same behavior as before -- splash screen for a second and then minimized to the task bar. I have also tried to launch HP Scan and Capture from the HP AiO Metro app with the same results.
To sum up, the WinXP applications work. The Win8 applications do not.
Junk in registry? Or driver issue?

I have used Image Capture to scan images/documents and then saved them as either PDFs or PNG files. For some reason, just this past week Image Capture will no longer save the file. It scans, and the Scan Results window pops up, but it won't save file.

I have used Image Capture to scan images/documents and then saved them as either PDFs or PNG files. For some reason, just this past week, Image Capture will no longer save the file. It scans, and the Scan Results window pops up, but it won't save file.
The file name has no special character in it, just letters and no spaces.
I have done this in the past and it has worked, but now it will not.
I have not upgraded any software, that I am aware of.
After scanning, the Image Capture pops up the Scan Results with the file name in the window, but neither the Scan Results nor the Image Capture window responds to inputs. The Image Capture window is frozen, with only the "Overview" and "Cancel" buttons active (but non-responsive).
Is this a software issue or a scanner hardware issue? I am using a HP Photosmart C6200 series printer/scanner on a network using a Time Capsule airport.
Thanks.

I had the same problem.
Got a 90% fix. Apparently the Mavericks preferences won't work with Yosemite, so I just deleted the Image Capture preferences.
Unfortunately, the "Scan to" folder seems to be permanently set to the Pictures folder.
1. Quit Image Capture
2. Go to Finder > Go > Home, which opens up your home folder (named after your user name)
3. Open Library > Preferences > com.apple.ImageCapture.plist - Drag this file to the Trash
4. Start "Image Capture", click "Details" and change all your settings as you prefer
5. Quit and restart "Image Capture". Notice it remembers all your settings except "Scan to" folder. It insists on saving to "Pictures".
That's as far as I was successful. I tried changing the "Scan to" folder to "Desktop", but on launch, Image Capture always sets it back to "Pictures".
This is what I tried:
6. Download and install "Pref Setter" from http://www.nightproductions.net/prefsetter.html
7. Quit "Image Capture". Right-click on "com.apple.ImageCapture.plist" and open with Pref Setter.
8. Search for "Pictures", which finds "~/Pictures" (the tilde character at the start means your home directory).
9. Double-click on "~/Pictures" and change it to the folder you prefer. I like "~/Desktop"
10. Choose File > Save then Quit from Pref Setter. Note that re-opening the plist file still shows "~/Desktop"
11. Start up "Image Capture" -- on startup, "Image Capture" sets "Scan to" folder to "Pictures"
I consider this a bug.

Scanning and indexing option not appear in Oracle Document capture

Hi
I installed Oracle document capture 10.1.3.5.1.
when i opened this document capture scanning and indexing option are not presented.
i am using windows 64 bit operating system.
please find screenshot for the same
[http://oraclebpm.com/webcenter/scanning_indexing.png]

Thank you Ryan for your reply. The problem was resolved.
First I downloaded document capture s/w from oracle.com site,I am not getting the option when I download s/w from this site.
Later i downloaded it from https://edelivery.oracle.com/ site. Now I am getting the options now.
-vishnu

How to scan with capture image and save 10.6.8

how to scan with capture image and save 10.6.8 ?

Instructions for using Image Capture for this available via the 2nd section.
http://support.apple.com/kb/HT2502

Scan and collate multiple pages to one document with hp8630

How do I scan, collate and save a multiple page document into one pdf document utilizing an HP8630? Thank you.

Hi , I understand that you would like to know how to scan and collate multiple documents into one file. I would be happy to help you.
If you are using Windows, please try the following steps: From the HP Scan software, select Advanced Settings, click on the File tab and uncheck Create a separate file for each scanned image, this will allow multiple page scans to save to one file. If you are using a Mac, try the following: From the Preview Software, once you have the scanned image, select PDF and check combine into single document below. From the Print and Scan window, select PDF and check combine into single document below. What operating system are you using?How to Find the Windows Edition and Version on Your Computer.Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer? If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Failed Hardware Scan and other issues E440

Hi all,
This is probably more rant than anything, but I wanted to give a heads up to others too.
I have a ThinkPad E440 that is a year old. From the very first time I turned it on, there have been issues. The first hardware scan (via Lenovo Solution Center - LSC) showed a warning for the Intel Dual Band Wireless-AC 7260 Local Connection Test. There were also tons of System Events that always show up in the "Configuration History" part of the LSC. You can look at the calendar and tell exactly which days I used the computer because there will be System Events generated each day. Things like app crashes and failed drivers.
In July 2014, I got the first warning for the 16 GB SSD - the SMART Short Self-Test. By February this year it showed as failed for each hardware scan (these were initially set up to run monthly).
Also the whole time I've had it the touch screen would just stop working at some point and I would have to reboot to get it working again.
I finally called Lenovo on March 30th, before my warranty expired. When I called that time, I didn't realize the hard drive failure was the SSD. So they sent me a new 500 GB drive. I also added the other things into the case when I talked to them. For the wireless issue they suggested making sure the driver was up to date. I did this and let them know when I called back that it was up to date and still having the warning. So I called them to tell them to tell them about the wireless and also that I realized it was the SSD having the failure, not the main drive. The first case had already been closed even though none of the other items were addressed.
So they opened another case (this is #2). They said to mail them the laptop since the wireless issue would probably be on the board and it wasn't something I could fix myself. They sent a box with a prepaid overnight shipping label. I was very sick for a few days so I sent it back to them on April 10th (a Friday). Via UPS I saw it was delivered on Saturday. Work was performed on it Monday, April 13th and sent back to me that very day. I received it on April 14th. This part of the service has been excellent - very fast response.
Being in IT, I included a letter with the laptop that outlined the issues that should have been in the case. I also printed the hardware scans and what the system events looked like.
When I got the laptop back, the sheet inside said they had replaced the Speaker because of Distorted Sound. This was not even on the list even though I had noticed it. I didn't even power up the laptop before calling them again - yes, I was furious! Plus our power was out...
So this was noon on the 14th. They opened case #3 and sent me ANOTHER BOX so I could send it back.
After our power came back on the 15th, I powered up my laptop. I opened the browser (I have it set to restore the previous session) and there was a sexually explicit video on YouTube. I opened the other browser and there was a different video on YouTube. So this person was watching YouTube instead of fixing my laptop. I looked through both browser histories and there was quite a bit of activity while my laptop was at the repair center... I ran the hardware scan - still failed and a warning for the wireless. They really hadn't done anything.
I also found two pictures of the repair person in the recycle bin...
So I called back. I was LIVID! They opened another case (this is #4). And sent me ANOTHER BOX. I finally learned the other day that once a case is opened, it cannot be edited or added to at all. Instead, they close the other case and open a new one. I guess their turnaround time for closing cases is excellent! I've never seen a system like that - and I've used a lot of them.
I got a really nice, patient fellow on the line. He took all my info (again). I emailed him the pictures, screen captures of the YouTube videos, the letter I had sent - everything. He entered as much into the new case as he could - he talked to one of the supervisors to make sure he did it right. Somehow he flagged it so that the laptop would get more attention (time) at the repair facility. He also opened a separate case (an escalation ticket?) for a supervisor to call me regarding the person's conduct at the repair facility. He said they would call me that day. (It's now the 25th and I've never heard from anyone)
So, he sent me ANOTHER BOX. I've built up quite a stack of them.
Our power was out AGAIN from the 17th through the 19th (don't get me started).
I noticed a hardware scan had now gotten a failure on the main hard drive. So I called them on the 21st to add this to the case before sending the laptop back. The girl said they can't add anything to an existing case or edit it at all once it's opened. She would have to open a new case and SEND ME ANOTHER BOX. I told her to forget it because I was ready to send it in and didn't want to wait for another box. I also asked for a status on that "escalation case" where the supervisor was supposed to call me. In order to do this she, yes, wait for it, had to open ANOTHER CASE!! So they would know I wanted a status. I'm completely dumbfounded.
So I sent it back on the 21st. This time I practically wiped it. I had already removed all my files the last time, but I had left my bookmarks and browser history intact. I set up a guest logon with admin privileges. I updated my letter and printed off more stuff to include with the box. On one sheet I had only the case number, the serial number and machine type. On another sheet I had "DO NOT SEPARATE THIS PAPERWORK FROM THE LAPTOP" and the case number. I put this sheet on top (The guy on the 15th said my letter and stuff may have gotten separated from the laptop once it was delivered to the repair facility). I used a ton of staples so it would all stay together. I included in my letter the failure on the main hard drive and asked if they could look at it. I wrote about having to open a new case if I wanted to include it.
They received it on the 22nd. A nice gentleman from the repair facility called me that day asking about the password. that. was. written. on the sheet they have you fill out. I told him what happened last time and also mentioned the hard drive failure and asked if he could look into it. He said they would.
I received my laptop back yesterday morning.The sheet that came with it said they had "replaced the following parts to complete the repair of your laptop."
Part Description                                           Symptom
IMAGE                                                             Replaced due to engineering change
System board                                                 Network card error
Hard disk drive                                                Network card error
ECA-WIRELESS                                            <no symptom listed>
There was also a sheet saying they had installed a factory preload of software and I needed to install Lenovo and Windows updates.
When I booted it up, the first thing I noticed, in the lower right corner was:
Windows 8.1
SecureBoot isn’t configured correctly
Build 9600
I ran a hardware scan. Well, I tried. It stopped part way through and said it finished successfully but most of the tasks showed up as cancelled. I tried to run it again - issues - rebooting ensued. It said the LSC wasn’t available and that I should try again or reboot.
Tried several times. Then got what I guess is the new BSOD - kinder, gentler:
Your PC ran into a problem and needs to restart. We're just
collecting some error info, and then we'll restart for you. (xx% complete)
If you'd like to know more, you can search online later for this error: DRIVER_CORRUPTED_EXPOOL
Even though the LSC said my Lenovo files were all up to date, I ran the Update. And first I had to download a new version of Update. Then I downloaded all of the Lenovo updates and installed them (there were quite a few). The BIOS update failed. While I was doing the Lenovo downloads, I got a light blue screen but no text (I was out of the room so I'm not sure what happened). Did CTRL-ALT-DEL and it shows only IE and Task Manager as applications that are running. Could not “Switch to” IE. Hitting window key to go to start didn't do anything. So I had to restart.
By 3pm yesterday there were 34 system events in the configuration history.
I ran the hardware scan again after I updated the Lenovo files, and you guessed it! Failure on the SSD (SMART Short Self-Test) and warning on the wireless. Nothing had changed. Except hardware scan is acting different than it did before I sent in the laptop for repairs. When it finishes, it instantly closes and just shows 100% complete. When I click on "see last results" it shows a screen called
Log Information,
Canceled 04/24/2015 n:nn pm
You have not done a hardware test on your computer
And the calendar in LSC only shows the very first hardware scan I did on Friday. Even the hardware scan screen shows the date and time of the last scan. It also shows the error code. In order to see exactly what is failing, I have to sit there and watch it very closely and snap a picture of the screen as soon as the error (or warning) shows up.
When I would try to run Windows update, it would hang up PC Settings. I couldn't even kill it using task manager because it didn't show up as a task. During this, I got a flag saying the firewall wasn't turned on. I tried to turn it on, but clicking on Turn on Windows Firewall didn't do anything. I tried to setup my Microsoft account but that just hung too.
I ended up running Windows Update FOUR TIMES to get all the updates installed. Every time I ran it, it said "Done!" and I would run it again and more would show up. The last time was this morning.
At some point, the error about SecureBoot went away.
Then, I created a bootable BIOS update disk. Following the ReadMe instructions, I went through ThinkPad Setup and verified several values. Of note:
Secure Boot was DISABLED. According to the ReadMe file, this should be ENABLED in Windows 8.1. I enabled it.
Under Startup/Boot, according to the ReadMe that came with the BIOS update, UEFI/Legacy Boot is supposed to be set at UEFI Only for Windows 8.1. Mine was set to "Both". I changed it.
In Startup, OS Optimized Defaults was DISABLED, even though it says right there (and in the BIOS update ReadMe) it should be ENABLED to meet Microsoft Windows 8 Certification Requirement.
After these updates, I flashed the new BIOS.
Then, I ran hardware scan again...
Now I have TWO failures on the SSD: Random Seek Test and SMART Short Self-Test. Great.
In the Event Viewer (that I recently discovered), it says my disk has a bad block. It just says The device, \Device\Harddisk\DR1, has a bad block. I assume this is the SSD...
There are 867 events in the event viewer - Critical, Error, and Warning...
Fifty-two of these are from October 7, 2013 - before my little laptop was a glimmer.
The rest are from when Lenovo had it and yesterday and today.
64 of them are the disk error.
341 are from DeviceSetupManager. 65 of those are from failed driver installs. 69 are for not being able to establish a connection to the windows update service. 64 are from not being able to establish a connection to the Windows Metadata and Internet Services (WMIS).
3 times it's rebooted without cleanly shutting down
60 of them are from Service Control Manager and say The TDKLIB service failed to start due to the following error: The system cannot find the file specified.
One of them says {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Default\NTUSER.DAT' was corrupted and it has been recovered. Some data might have been lost.
16 are warnings that various processors in Group 0 are being limited by system firmware.
12 say the certificate for local system with thumbprint <bunch of hex numbers> is about to expire or already expired.
108 are warnings for failure to load the driver \Driver\WUDFRd for various devices
16 are application errors
One is for the computer rebooting from a "bug check"
15 are for name resolutions timing out after none of the configured DNS servers responded.
10 are for SecureBoot being disabled.
14 for services terminating unexpectedly
15 are for WLAN Extensibility Module has stopped
61 are for applications not being able to be restarted because the application SID does not match Conductor SID
12 are for activation of CLSID timing out waiting for the service wuauserv to stop
So, I'll call them on Monday and open. a. new. case (#5?) - but really 7. And get A NEW BOX.
I'll keep you updated!

Hi amycdero and welcome to the HP Forum,
I understand that you are having scanning and printing issues after upgrading to Mavericks OS X v10.9.1. I will try my best to help you resolve this issue.
In this document for Mac OS X: Scanning Software Does Not Open or Stops Responding are steps the may help you with your scanning issue.
This document for Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help with the streaking printing issue.
I hope this information is helpful. Please let me know.
Thank you,
I worked on behalf of HP.

I have a line drawing (black on white paper) i have scanned and need to make the white paper transparent, maintaining the line drawing, can i and then HOW can i do this in PS?

i have a line drawing (black on white paper) i have scanned and need to make the white paper transparent, maintaining the line drawing, can i and then HOW can i do this in PS? this is for my business logo. ive used it for years but with a solid background. id like to have it just be the drawing over my photos with a transparent background.

First let me apologize for posting a reply that was only suitable for advanced users. Photoshop is broad and powerful therefore has a huge learning curve. In fact I would state no one knows and uses all of Photoshop. When we first get Photoshop it intimidate us and we're very uncomfortable using it. Many thing are not intuitive there in much learning involved. After some time we begin to know something and we are able to do some thing. Learning become rapid and we start playing in Photoshop. It is very important to play with Photoshop. Playing with Photoshop and asking for help with in forums like this IMO is the best way to learn.
Photoshop Power lies in layers, selection and automation. However it takes knowledge to use photoshop well so most powerful tool you have ins Photoshop is the gray matter between your ears. Most at one time or another want to watermark or put a logo on their image. So its best to automate this process. All run into a problem in the process. "Size" We find our assets vary in size and aspect ratios. Landscape, Portraits, Panoramas and others. This complicates automation. Vector graphics works best when size vary greatly. If you can not work out how to create a vector solution like a custom shape. Create your Logo and watermark large thing scale down better the up. Text scale well for text uses vectors graphics however if you rasterize text it will not scale well.
I do not type or do English well so let me do some screen captures. I can not stress enough how important Black, White, Grays and Blending is when it come to image processing. Become friends with Multiply, Screen, Overlay and Luminosity blending.....
However when there is a white or black background though you can blend them you can not add a style like a drop shadow, emboss or make it invisible setting fill to 0 so only the style is visible. When there is contrast between the logo and background it is easy to separate the two. To select the background and delet it to have the logo with a transparent background. Many tools can be used to create the selection hee I use my action kill white.
Vector Shape would work better for scaling However it would be best to create the logo from scratch in a vector program like illustrator but I never had the resources to justify the Creative suite. I only had Photoshop. Recently Adobe gave me and other a year subscription to the creative suite for our participation here. I still have not installed anything but Photoshop, A while back I found a program that can create vector patf for black and white art work. It will not be as good as using something like illustrator. However vector paths can be edited in Photoshop and cleaned up some. Here is the PSD it 13MB because od the gradient http://www.mouseprints.net/old/dpr/AmPm24-7.psd

SCCM 2012 SP1 - Build and Capture - ReCapture impossible

Hi all
i upgrade my SCCM 2012 RTM to SCCM 2012 SP1 yesterday. Today i started a recapture of my Windows 7 and Windows 2008 R2 Base Image.
For that i have 2 VMs located in different SCCM Collections. And a Build and Capture Task Sequence is deployed to the collections.
Before SP1 the behavior was:
- Reset Required PXE Deployment in SCCM for the VMs
- Start VM
- VM boots with PXE
- VM installs and capture the Installation
And that i could do all the time so often as i want.
Now with SP1 it is the same procedure but just for one time. After one success Build and Capture Task, the vm is unable to do the task sequence again. The VM is booting into the PXE and then i can see in the smsts log:
There are no task sequences available to this computer
But there are. The Task Sequence is set to "Always rerun".
The only "fix" is to completely recreate the computer item in sccm.
What is here wrong? Is this a known bug?
best
JBAB

Hi, your problem is that when you deploy the task over the collation you only specified "media and PXE" was available to and probably the machines that you try to capture already had the sccm client. You can try to deploy the sequence task to a collation
including the the option "configuration manager, media and PXE", or you can also deploy the task sequence to de "unknown devices" collation and delete the objects of the two virtual machines in configuration manager

Install Software Updates in a WIndows 7 build and capture shooses wrong SUP

Hi,
My environment is the following.
One SCCM 2012 R2 Primary site server in a trusted domain, MP, DP and SUP. This site is reachable from the clients on the internal network.
One SCCM 2012 R2 server in an untrusted forest, MP, DP and SUP. This server is NOT reachable from clients on the internal nrowotk.
I am doing a build and capture of Windows 7 using a SCCM TS on a VM on the internal network.
When the Install Updates task Is running the SCCM client is trying to use the SUP in the untrusted forest instead of the one in the local trusted forest.
How do I force the SCCM client to use the local SUP instead of the one in the untrusted forest.
According to
http://blogs.technet.com/b/configmgrteam/archive/2013/03/27/software-update-points-in-cm2012sp1.aspx it should prioritize the one in the local forest, but the build and capture PC is not member of the AD so it looks like it just uses the SUP that is
first in the list from the MP.
The blog also states that the SUP will not be shifted to the next one in the list before 4 failed scans at 30 minutes intervals so it will take more than 4 hours before the SCCM client will try the next SUP. At that time the TS has long finished the
Software Update task.
I thought about creating an entry in the hosts file on the capture PC with the name of the untrusted SUP and the IP of the trusted SUP to redirect the client to use the trusted SUP. I solution that might work but that I find very ugly.
What can I do to force the SCCM client on the build and capture PC to us the internal trusted SUP?
Thomas Forsmark Soerensen

The SUP info cannot be got from the Internal MP. Please review the Smsts.log file.
Juke Chou
TechNet Community Support

Getting Updated image through Config manager Build and capture process

Hi guys,
Looking for some pointers on getting the almost fully patched image out of configuration manager build and capture process.
I need below pointers:
- What and where to advertise\deploy software packages target? since its a new deployment, I believe it should be targeted to all unknown computers.
- How many times should I call 'install update' step in TS and where?
- What is the best way to patch image (if something is missed out during image capture) offline (since its config manager 2012 R2). when I pull schedule update list for offline schedule, does that only pull updates that are required for that image or it
pulls everything available as updates?
- I have done offline patch of image but still once the image is deployed it pulls office updates. Looks like , offline service just injects OS patches..right?
Regards,
Regards,

- Where? That depends upon what you what. But, going by the letter of what you asked, you shouldn't deploy any applications or packages if you want them on your newly images systems, you should make them a part of the TS using Install Software and Install
Application tasks.
- How many times? You should only need one although depending upon what you are deploying and if you are using offline updates, some folks add more. I typically use two one right after the Setup Windows and ConfigMgr task (just like the task sequence wizard
builds for you) to update the OS and "things" in the image and one at the end to catch additional updates for apps and components added during the TS. Note that you also have to initiate an update scan cycle for additional install update tasks to work. Do
this by adding a run-command line task before the second Install Updates task with the proper WMIC incantation.
- Offline Updates only injects CBS updates into the image which are typically just core OS updates. You should also update your image though to include non-CBS updates. Using a build and catpure task sequence makes this easy.
Jason | http://blog.configmgrftw.com

Windows Vista, Itunes 10.7, ipod Classic, scan and fix message - why?

I am trying to connect my wife's Ipod Classic to our Windows Vista computer. I get a Scan and Fix Message for the Ipod from Windows. I don't let it scan and click continue. Itunes is frozen and won't recognize the ipod. This has happened since upgrading to Itunes 10.7. Also Itunes is choppy in playing all video content since upgrading to Itunes 10.7.
I have checked system requirements and driver upgrades. So far I have no fix. One site recommended turning off WiFi sync for all devices in Itunes. But of course the device must be connected, and mine won't connect. All my itunes video is languishing. :-(

Wi-Fi sync won't apply since you have an iPod Classic and it doesn't contain any Wi-Fi hardware.
To get rid of the Scan and Fix error, see this page: http://www.yourlocaltech.com/resolve-vista-scan-and-fix-error-when-plugging-in-i pod-or-other-devices/
We'll start there for now.
B-rock

HP Scan and Capture collate

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