HP Support Assistant stopped working

So im getting a message about how to improve my security by removing the guest account, but when i click in the "x" to delete that message the assistant just stops working and closes...

Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how the HP Support Assistant has stopped working on your desktop computer, and I would be happy to assist you in this matter! To correct this issue, I recommend following the steps in this document on Troubleshooting HP Support Assistant (Windows 10, 8). This should help prevent the HP Support Assistant from notifying you on removing your guest account. Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards

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Hp support assistant stop working windows 8

I have windows 8 and I keep getting a message that the support assistant has stopped working

I tried that solution twice and it did not work either time. The result is the same: "HP Support Assistant has stopped working." I see several issues:1) My Windows 8.1 is not an upgrade: There are many posts on this forum about Support Assistant not working. What they have in common is that the problem always happens following an upgrade from W8 to W8.1. My computer is a brand new Spectre from Best Buy and the OS is 8.1. It is not an upgrade. My situation is apparently different. 2) Microsoftfixer didn't fix the problem: I could not tell if the problem is with fixer, as the download file on the HP website might be wrong-- as it is labeled windows 8 but you recommend it for w8.1. http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.htmlport/hp-support-assistant.html

HP Support Assistant stops working after last update

message says
hpsf.exe has stopped working
HP ENVY 17-2070nr Notebook PC windows 7 64 bit
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Hi,
Try the following
First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
When this has completed, restart the notebook.
Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.
http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html
After the installation, restart the notebook again.
Regards,
DP-K
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Microsoft MVP - Windows Experience

HP Support Assistant stopped working after HP Network Check Helper was installed

My computer model: HP Pavilion SlimLine s5-1160 desktop with Windows 7 64-bit Media Center
While I was away from my computer this morning HP installed HP Network Check Helper. When I returned there was a message that I needed to restart the computer. Upon restarting I received the same message. After trying several more times I disabled the helper using Manage Add-ons, but the restart computer message keeps appearing. When I tried to open HP Support Assistant it would not open, but instead the restart message popped up. In HP Setup Manager I clicked on Get Assistance, then Launch Support Assistant, and got....the restart message. If I open HP's Windows Help and Support and click on "Contact Support (Get in touch with someone at HP)" I get....the restart message. I re-installed HP Support Assistant with the latest version on the the HP website. Upon restarting the computer I got....the restart message.
So, the computer keeps telling me I need to restart it, HP Support Assistant will not open, and I can't obtain an HP support number to call by clicking on "Contact Support (Get in touch with someone at HP)". Does anyone know a number I can call to "Get in touch with someone at HP"?
Thanks.
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Sorry you're having the problem with your PC.
If you haven't been able to contact HP yet here is the number:
800-474-6836 (800 HP invent)
My response is my own and not HP's.
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HP Support Assistant not work

Hp Support Assistant not work. Do not detect Product Name, Serial Number or Product Number. My notebook is TM2-1070us.

Uninstall HP support assistant from Control Panel. After uninstallation completes, make sure you restart the computer. Do not avoid restarting the computer at any cost.
Once restarted, download and install the updated HP support assistant from below link
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-91948-1&lc=en&dlc=en&cc=us&...
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I am an HP employee!!

HP Support assistant not working after upgrading to Windows 8.1

Product Name: HP ProBook 450 G1 Notebook PC
Serial number: (Personal information removed)
Product number: G1Q53UT
HP SysInfo, HP Support Assistant, HP Trust Circles, HP Client Security - none of the HP products are working since the Windows 8.1 upgrade

Hi @parjinder82 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue of the Beats Audio not working correctly since you did the update for Windows 8.1 on your HP ENVY dv6t-7200 Notebook. Here is a document to check some settings that might be and issue with the software.
Sometimes the updates have not completely finish. I recommend restarting the Notebook as if there are some updates that have not gone through this will finish them.
You could check what is installed by checking here:
1. Right click speaker icon (right hand corner)
2. Select Playback devices
3. Right click Speakers
4. Enable it and set as Default
5. Click Apply/Ok
You might benefit from this document on Windows updates and sound issues.
Hope this helps.
Let me know, Thanks.
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HP Support Assistant not working correctly in Windows 8.1

I reinstalled HP Support Assistant for I thought there was a problem with it when I upgraded to Windows 8, but it seems that the problem still happening. The problem is that I can not get the Assistant to work as to going to get help with a live tech online, I have to call and give all the same information over again and go to another site to get them to connect to my PC. Is there a problem with the HP Support Assistant or what? My notebook is a HP Pavilion g7 Notebook, PC
Product Number C3Q84UA. Can anyone help me out on this or what?

Hi,
Please uninstall the existing version and install the newer version:
http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64126.exe
Regards.
BH
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HP Support Assistant not working after update

Hello, I have had problems with HP Support Assistant ever since the latest update. Now, upon opening it, it says that has encountered a serious problem and must close. It does this every time I try to open it. How do I fix this? The computer is a TouchSmart 310-1125y running Windows 7 Home Premium.

Sorry you're having problems with your PC. Since you mention an update I'd recommend starting with a system restore (not recovery) that returns your system to a point in time when it was working properly.
Click HERE for how to perform a system restore if you need assistance. If HPSA works after the restore you can attempt to update it again. Hopefully the update will load and run correctly this time.
If a system restore and re-update do not successfully remedy the issue then you may want to uninstall and reinstall the HPSA. If you need assistance with that let us know here on the forum.
Thanks for being an HP customer!
My response is my own and not HP's.
If this solves your issue please mark "Accept as Solution."
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Support Assistant not working properly

I cannot get my Support Assistant to load. I have a Presario desktop with Windows 7 and when I try open Support Assistant the blue circle keeps spinning and it says An Error Occurred at the top of the window. Also, at the bottom the Product Name, Product Number, and Serial Number just say Loading... Also, in the Get Assistance section, there's no response from the Contact Options. Any ideas, suggestions, etc will be greatly appreciated
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Helo jeb3d1,
When running into issues installing or uninstalling programs the best thing to start with is the Microsoft Fix It utility.
Please run the program then attempt to reinstall again.
Fix problems with programs that can't be installed or uninstalled
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
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HP support assistant not working

Hi,
I have a HP ENVY 15 notebook PC. I purchased it in nov 2013, currently installed windows 8 single language.
I had never used the HP simple pass in past. When I tried using it recently, it crashes as soon as I try to open it. Upon opening the HP support assistance window, I am not able to do anything in that window, I have to close it by calling the task manager. I am not able to install any update, there are several updates available but I am not able to perform any action, not even able to close the window.
Please suggest if there is anyway this problem could be solved.
Thanks in advance
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@DavidDeBord
If it is not behaving on your system, uninstall it. Uninstalling it does no harm to your system and it is not necessary to the functioning of your computer. I find it to be a useless piece of software and have even seen it brick some computers. Should you wish to reinstall it, your decision. When it is working properly, it has merit but it may be problematic on your system especially running Windows 8 for some unknown reason.
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

HP Support Assistant not working in windows10

Hi, after installing Windows 10, HP Support Assistant now longer works, I get this error message: Error parsingC:\Windows\Microsoft.NET\Framework64\v2.0.50727\config\machine.configparser returned error 0xC00CE556. I uninstalled it, then when I reinstalled it I kept getting the same error message and it appares to have failed to install. Any ideas on what the issue is. Kind regardSeadogtas

You need to uninstall HP Support Assistant from your system first and re-install it from this link:
http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html#.U_5HbU10yzk
I am an HP employee

HP Support Assistant not working -An error occurred

Recently i got problem with hp support Assistant first it show there is new version to download then i did download it after finish download it won't installing i dont why ,then i did try to unistall it but it won't then i did unistall it from ( SWsetup) but i dont know what happen it did unistall but not 100% then i did download last version again from hp then try to install it again but it gave me strang message while installing its Error 1316 update/install then i found it on hp support there is many users they have same problem but in the end i fixed by MIcrosoft fixit and it did unistall the hp Assistant fully then i did try to install it again and it did correctly but after i proccess hp assistant it open but not work fully the problem it gave me it show in the product name:loading -serial number:loading - product number:loading and in the top it say An error occurred and when i want to tune up it not pass downloading pleas i need help with this problem .

Hey guys, Try this out. http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-e-g/Why-does-my-HP-support-assistant-keep-crashing/m-p/2219537#M119037 THX

Migration assistant stopped working and has left me with 100gb in 'other'? How do I delete 'other' and what is it exactly?

I recently invested $2000 (one week ago) in a Macbook Pro Retina 2014 2.8ghz 512gb. Dont get me wrong, I am in love with my product and am extremely satisfied but I have honestly encountered nothing but issues.
My first issue was the transferring of data from my 2010 white macbook 500gb. Both laptops have Yosemite installed and are 100% up to date but I have spent the last week getting them to talk to each other. I am not new to the workings of Apple but I have never endeavoured to use applications such as airdrop, migration assisstant or even bluetooth.
My first attempt was to transfer 200gb of files (Photos mainly, I'm a photographer) to my other laptop via a 64gb USB in segments. But after an hour and only 10gb getting copied across, I decided other alternatives may be of more help.
That is when I came to my first dilemma: AIRDROP. Airdrop is crazy. Yes I did click the option on my retina to search for older macs and yes they did connect. I can send files from my MBR to my white macbook 2010 immediately but my old macbook will not send files to my retina. Yes all of the necessary sharing settings are in place - both MacBooks have the same settings selected so I cannot figure out what to do. Information on this subject would also be helpful yet it is not the end of my troubles.
Second Issue: Migration Assistant.
So yesterday I discovered this little 'gem'. I am a very impatient person so you can imagine i did not appreciate 20 hours of file transfers (via wifi as i do not have a thunderbolt to ethernet adaptor for MBR). Anyway that's all well and good if it actually worked. But of course it did not. I followed apples instructions and I was down to my final 4 hours this morning when my MBR told me the connection was lost and to reconnect. It was making the loudest whirring noise like air coming from inside the hard drive or something. I freaked out. My $2000 machine should not be doing this. It was only a little bit warm; not hot but it was incredibly loud, I'm not sure how to describe it. Keep in mind this computer is brand new so please tell me: WHAT WAS THE SOUND?!?!?!?! AND WHY? what was wrong? what could I have possibly done wrong? My wifi WAS working because my desktop PC was connected. So i waited and waited. Of course I couldn't actually do anything without quitting airdrop and in the end that's just what I had to do. A lot of time wasted for such an unsuccessful cause.
That brings me to my final issue:
So after migration had.... "completed" or crashed or whatever you want to call it, I at least assumed some of the files had maybe copied over and i could just resume from where I left off last time somehow. Oh how stupid that assumption was. My user account did in fact copy over but not a single file copied. And yes, I did log into that user account to check. ANYWAY, I went onto "about this mac" to see my storage info (still being optimistic about my wasted 20 hours). SURPRISE SURPRISE: Yet another problem. I now have 100gb in "other". This macbook is brand new. I should not have any GB in other. I am so incredibly annoyed. HOW DO I DELETE OTHER?! (preferably without downloading software) and is there anything else of importance in other that i should be careful not to delete that is contained within other?
I am only 15 years old and this was a massive investment for me so I treat my Macbook like a baby. And no, I'm not spoilt by my parents. I had to work at Subway for a year to earn $2000 - without spending a single cent (My wage is only $9.00AUD an hour so i essentially worked some 222 hours for this macbook). And I'm not crazy, I needed it for school.
Anyway I'm not impressed with apple. I have Applecare but they aren't open on the weekends or whenever I try to call so that hasn't exactly been helpful. PLEASE HELP ME.

Make a note of all your settings for Wi-Fi in the Network preference pane, then delete the connection from the connection list.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the page that opens.
In the keychain list, an item named "System" should be listed. If it isn't, select File ▹ Add Keychain from the menu bar and add the following:
/Library/Keychains/System.keychain
Now search in Keychain Access for the name of the wireless network (not the name of the router.) Double-click one of the items and check the box labeled Show password in the inspector window. You'll be prompted for your keychain password to confirm. Make a note of the network password. Then delete every "AirPort Network Password" in the search results. Quit Keychain Access.
Go back to the Network preference pane and recreate the Wi-Fi connection with the same settings as before. You do this by clicking the plus-sign icon below the connection list, and selecting Wi-Fi as the interface in the sheet that opens. Select Join other network from the Network Name menu, then select your network. Enter the password when prompted and save it in the keychain.

Re-install HP Support Assistant

HP Desktop IE9, Home Premium, P7-1210, Win 7.
My HP Support Assistant stopped working. I uninstalled, using Microsoft Fixit successfully. Now I'd like to re-install. What's the easiest way to do this? I went to http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html where Win 7 is listed, but I don't see any prompt for Win7. The first prompt seems to be below the line for Vista, which I do not have. Can you help me? (maybe I could "recover" but can't find "recovery manager" by doing search of programs.)
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I am not sure why you cannot click on the the link and get the download...
No matter.
Here is the Windows 7 file / download for sp58919 HPSA Desktop
Double-Click (if you are Admin, else Right-Click and "run as Admin") and install
I hope this works...
Kind Regards,
Dragon-Fur

Hp support assistant not opening

I have a hp pavilion g6 which came with windows 7 and windows 8 installed. Everything was good. About 2 months ago I updated to windows 8.1, and that is where the problems began... First, hp support assistant does not open now. I have an icon in the bar, and an icon on the desk top. Neither will open hp support assistant. I have gone to Updates to make sure I have the last drivers, and every thing is supposedly up to date. The reason I need hp support assistant is to see why I am constantly having to restart to get and stay online... Microsoft says it is not windows 8.1, yet if you go to their boards, I am not the only one with the problem.. If I bring my computer back from sleep, I have to restart to get online. If I am online for 10 to 30 mins, I have to restart to get online.. I have had to restart and type this message 3 times already and really need so help. First I need hp support assistant to work, then I will figure out why i can't stay online. Microsoft wants $75 to $150 to figure out the problem with no guarentees they can figure it out.. Is some one out there smarter than their salesmen/techs. HELP! please, am becoming dissillusioned with hp, microsoft and the whole mess.

Chitex,
Welcome to the HP Forum.
I am sorry you are having problems. The choice to Upgrade the Operating System is a voluntary one -- and it is a more difficult journey for some than for others. It appears your system is less cooperative than you would like.
If the HP Support Assistant you have installed now does not work properly, then it might help to remove it remove it and start with a fresh copy:
Windows key+ X> F (Opens Programs and Features) > scroll down, find, Uninstall HP Support Assitant
After the removal is complete, Restart / Reboot the computer and log in
Download and Install a new copy of the HPSA program:
HP Support Assistant
You might take a look the following for the connection issues:
Windows 8 Stops Responding or Becomes Very Slow After Connecting to the Internet
Dragon Documents Collection
Settings to Improve Wireless Connectivity
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Although I strive to reflect HP's best practices, I do not work for HP.
Click Accept as Solution when the Answer is a good Fix or Workaround!
Kind Regards,
Dragon-Fur

HP Support Assistant stopped working

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