HP support solutions Framework

Help!! I installed Win 10 and my Officejet J4550 all-in-one no longer worked. I gave up and went back to Win 7 but now those printer files are correcpted. I think the main problem is the "HP support solutions Framework". For some reason I can't uninstall it or re-install it. Can you help?thanks,Ron [email protected]

erico:
Sorry, but I'm confused. I have the HP Support Asst, use it regularly, and it works fine. My problem is with the HP Support Solutions Framework. Will down loading Suppoft Asst again resolve that issue?
(I know enough about computing to get around but far from truly literate so pleae forgive if that's a dumb question.)
Thnks for your help.

Similar Messages

Unable to run HP Support Solutions Framework

I am trying to run the HP Support Solutions Framework Window 8.1. Windows can't configure faiiled to start. Verify that you have sufficient priviledges to start system services. I am already an Administrator. Please help.

Hello @Betwina,
I understand that you are having issues with the HP Support Framework. I would be happy to assist you, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number if your computer is a Notebook.
Notebook - How Do I Find My Model Number or Product Number?
If however your computer is a Desktop. I am linking an HP Support document below that will show you how to find your product number for a Desktop computer.
Desktop - How Do I Find My Model Number or Product Number?
With this I can provide you with accurate information.
As well if you could explain what it is that you are trying to do I will endeavor to help you where and how I can.
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Hp support solutions framework + How do I uninstall?

hp support solutions framework + How do I uninstall? It will not uninstall

Hi lbjr, and welcome to the HP Forums! I see that you are having a problem uninstalling the HP Support Solutions Framework. I will try my best to help you resolve this issue.To better guide you, could you please tell me the model number of your computer and the operating system that is running on it. Here are some guides for How Do I Find My Model Number or Product Number? and Which Windows operating system am I running?. I want you to be aware of what the HP Software Framework provides. It is a common set of software interfaces that centralize and simplify access to hardware, BIOS, and HP specific drivers that work with the Microsoft Windows Operating Systems. (Notes from Should I Remove It?) You should be able to uninstall HP Software Framework from your computer by using the Add/Remove Program feature in the Window's Control Panel. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following: Windows Vista/7/8: Click Uninstall a Program. Windows XP: Click Add or Remove Programs.When you find the program HP Software Framework, click it, and then do one of the following: Windows Vista/7/8: Click Uninstall. Windows XP: Click the Remove or Change/Remove tab (to the right of the program).Follow the prompts. A progress bar shows you how long it will take to remove HP Software Framework.I hope this helps, please let me know how it goes. Thank you and have a great day!

Top Support Solutions (July 2015) for Microsoft Outlook 2013

Very helpful. I'm always getting one-off problems from users about Outlook that really have no solution, these links are the kind of problems they report to me.

Top Support Solutions for Microsoft Outlook 2013This is a collection of the top Microsoft Support solutions for the most common issues IT Pros may face when administering Microsoft Outlook 2013 (updated quarterly).1. Solutions related to sending, receiving, synchronizing, or viewing email:Fix sending or receiving problems in Outlook by using the Office Configuration Analyzer ToolOnly a subset of your Exchange mailbox items are synchronized in Outlook 2013Sync Issues folder for Outlook contains warnings such as "Synchronization of some deletions failed"2. Solutions related to a crash while using Outlook:How to resolve crash and stability issues in Office programs by using the OffCAT toolHow to troubleshoot crashes in Outlook 2010 and Outlook 2013Outlook 2013 keeps crashing - Microsoft CommunityOutlook not responding, stopped working,...
This topic first appeared in the Spiceworks Community

New Top Support Solutions blog

Hello
As part of our efforts to keep our communities informed about the most relevant content that address the top questions that we are getting in out forums and other support channels we want to introduce the new “Top Solution Content” blog (http://blogs.technet.com/b/topsupportsolutions).
In this blog you will find up-to-date and valuable information about Microsoft top support solutions for several of our popular products in the Server and Tools portfolio. You can use the tags (http://blogs.technet.com/b/topsupportsolutions/archive/tags)
to easily locate the product of your preference or visit the home page to see what’s going on for the different Microsoft Enterprise and developer products. As a blog you can also subscribe to post and comments using the RSS feeds.
We hope this will reduce time and effort when you are looking for relevant content. Enjoy it!
Thanks
Microsoft Support team

Thanks
Qiao Wei !!!
good support...
Vote me, if its helps you. Regards, Tamilarasi.

Can somebody recommend a remote desktop support solution?

I am looking for a remote desktop solution to support our remote office(s) Mac systems. Apple Remote Desktop is not an option. All versions of VNC that we have tried will not work with Mac Lion. Bomgar has been ruled out because of finances.
Anybody have other suggestions?

Normally I would suggest TeamViewer.com, but you are talking a commercial situation which should be paid for, and you mentioned financial issues.
I do not understand the VNC not working, as I've used Screen Sharing (just Apple wrapped VNC) both to and from Lion to other Macs.
Can you please describe the configuration information
What VNC clients? (Mac OS X Screen Sharing, Chicken (or Chicken of the VNC), JollysFastVNC, TightVNC, UltraVNC, RealVNC, other...)
What VNC server? (Screen Sharing, Remote Desktop, Vine Server, other...)
What computer is trying to connect to the remote offices? Is it a Mac or other
What operating system version (is this the Lion system?)
What is the office Mac? Is that the Lion system?
What do you have as a router at work?
Can you configure your work router to allow VNC ports 5900, 5901, 5902, ... through your router and vector the different port numbers to specific Office Macs? <http://portforward.com>
Have you tried Mac OS X Screen Sharing? On the Office Mac you enable System Preferences -> Sharing -> Screen Sharing (optionally, you can enable a VNC password for non-Mac clients). On the Mac client, you use Finder -> Go -> Connect to server -> vnc://address.of.office.router:5903 which would connect to port 5903 on the office router which you would have previously port forwarded to a specific office Mac.
If you are in the office, then you should see the Mac via bonjour in your Finder side-bar or via Finder -> Go -> Connector to server -> Browser
Anyway
No-IP.com or DynDNS.org can provide a dynamic DNS name to make finding your office router easier.

Looking for an unattended over the internet remote support solution

Did you look into ScreenConnect?

Hello everyone... I've read some discussions today regarding remote support tools. My background comes from an older version of Kaseya (perhaps 5 or earlier), some experience with GFIMax, and Bomgar. I have changed jobs and am looking for a similar solution for the company I am at to replace the current Kaseya implementation being managed by a vendor. We have less than 15 workstations/servers to maintain. I took a look at Remote Utilities this afternoon as well as DameWare and while I lean more towards DameWare, they do not support unattended remote access at this time. Remote Utilities looks like a good solution provided I install an RU server somewhere in the building. I was looking for a solution similar to Kaseya or GFI whereby there is a cloud based console that the agents check in to that I have access to from anywhere.Are there...
This topic first appeared in the Spiceworks Community

Applications launch in trial mode - online support solution failed

Hi everyone, has anyone had the same problem? Online solution advises to download new Adobe Application Manager and follow a series of steps to effectively renew. Downloaded successfully and when I ran it it returned an error window stating the application manager failed to initialise and directed me to try a solution - a link which took me to a redundant Adobe support page. i previously had a trial version with different email address. Adobe prompts me to log in using it, which may be something to do with the problem, even though i don't and always log in with my subscription email address. Thx AT

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-email address https://forums.adobe.com/thread/1446019
-http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html
or
This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

A driver supporting solution menu ex is not installed

I have a CanoScan LiDE 210 that I've been using for the last two years at least. I recently used it about a week ago and had no issues with it. For some reason when I tried using it today through MP Navigator and Solution Menu it doesn't work. I get an error from Solution Menu where only the help features are available to be clicked and from MP Navigator it tells me that it cannot start. I have tried reinstallation and even the driver update available from your site. I'm not sure what the issue coudl be anymore. I know it can start and the bulb works fine because when I plut the usb in my computer recognizes it and for a short while the scanner will light up, but that is all.
I'd appreciate any and all help.

Having searched this issue on the internet I now believe this is around for long time and still unresolved.I wonder how much responsible is a company like Canon in resolving this. A multibilion dollar comapany and iresponsive. I was thinking my next stop to be for a Canon multifuncion printer after my 18 years HP started showing problems but now I am very skeptical. Seen Canon as incompetent as this I have to think twice before I buy another Canon product. (so far I bough three Cannon scanners and this is a big problem for me. I guess Cannon will suggesst to call their technical support (for a fee likely) and this for what purpose? The fee will cost more than teh product an dif their techical people know the solution to tell me then why not fixing it in teh first place? For a problem that they know for long time and they do nothing to fix it they want to charge? Their error message says there is a driver not installed. OK Canon. Be more specific. YOur error message is ho help. It is simply useless. Tell me which driver is not installed and I'll do the rest.

E2E support solutions

What is the E2E application management support ?
is this a special kind of support provided directly by SAP to customers ? meaning SAP support
How is it different from the support we normally do in our organization using solution manager ?

Hi, I just thought I would let anyone interested know
I found success in installing a Lite-On LH-20A1H
20x20 DVD+/-RW, which is a lightscribe 20X DVD
burner. It went right in and then and was immediately
recognized by Mac OS 10.4.8. To get the lightscribe
to work I needed to install the file found at this
link:
http://www.lightscribe.com/downloadSection/mac/index.
spx?id=813
You need to install it first and then install a label
lightscribe label program like Lacie's Labeler
program for mac found at
http://www.lacie.com/support/drivers/index.htm. It it
important in the installation of this program to
select "Custom" install and Un-check the "Host
software" module button.
I was then able to print a lightscribe DVD.
FWIW the Lite-on drive is a bit quieter than the
original Sony superdrive in my Mac Pro and a whole
lot faster. It ripped a cd into iTunes at an average
of 37-40 X and burned a copy of a 1 hour home made
DVD in my Sony in under 4 minutes using Toast 6. Very
happy with the drive.
Paxx
I saw this on xlrR8yourmac.com right?
William

Lightscribe support solutions....

Hi, I just thought I would let anyone interested know I found success in installing a Lite-On LH-20A1H 20x20 DVD+/-RW, which is a lightscribe 20X DVD burner. It went right in and then and was immediately recognized by Mac OS 10.4.8. To get the lightscribe to work I needed to install the file found at this link:
http://www.lightscribe.com/downloadSection/mac/index.aspx?id=813
You need to install it first and then install a label lightscribe label program like Lacie's Labeler program for mac found at http://www.lacie.com/support/drivers/index.htm. It it important in the installation of this program to select "Custom" install and Un-check the "Host software" module button.
I was then able to print a lightscribe DVD.
FWIW the Lite-on drive is a bit quieter than the original Sony superdrive in my Mac Pro and a whole lot faster. It ripped a cd into iTunes at an average of 37-40 X and burned a copy of a 1 hour home made DVD in my Sony in under 4 minutes using Toast 6. Very happy with the drive.
Paxx

Hi, I just thought I would let anyone interested know
I found success in installing a Lite-On LH-20A1H
20x20 DVD+/-RW, which is a lightscribe 20X DVD
burner. It went right in and then and was immediately
recognized by Mac OS 10.4.8. To get the lightscribe
to work I needed to install the file found at this
link:
http://www.lightscribe.com/downloadSection/mac/index.
spx?id=813
You need to install it first and then install a label
lightscribe label program like Lacie's Labeler
program for mac found at
http://www.lacie.com/support/drivers/index.htm. It it
important in the installation of this program to
select "Custom" install and Un-check the "Host
software" module button.
I was then able to print a lightscribe DVD.
FWIW the Lite-on drive is a bit quieter than the
original Sony superdrive in my Mac Pro and a whole
lot faster. It ripped a cd into iTunes at an average
of 37-40 X and burned a copy of a 1 hour home made
DVD in my Sony in under 4 minutes using Toast 6. Very
happy with the drive.
Paxx
I saw this on xlrR8yourmac.com right?
William

Support Framework 11.51

I am trying to update my graphics drivers, and followed all the instructions to figure out what kind of laptop I have. I ended up at the "Solution and Update Finder" page, and scrolled down to the "Software and Drivers" tab, clicking on it. I selected the "Check for updates and recommendations", downloaded, and tried to install. It went through the first few steps with the "do you want to allow the following program to make changes" and whatnot, and then it stops. I get a little error message that reads "There is a problem with this Windows Installer Package. A program run as part of the setup did not run as expected. Contact your support personnel or package vendor." I don't know what to do with this now, and I'm hoping that someone can help me out.

Hi @xneseyx ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion 17 Notebook and issues with the HP Support Solutions Framework. On the Start type control panel Programs and features, click Uninstall a Program, find the program HP Support Solutions Framework and uninstall.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that might need updating.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Can't find drivers for memory card reader

I downgraded my laptop to Windows 7 and now recently i did a clean install again, and i can't find the card reader driver again to read sd cards, i tried using hp site to recognize my hardware and they say " there is no drivers for your product" or something like that, which is weird because i know that there is many drivers for Windows 7 i even downloaded some a long time ago...i think Hp Support Solutions Framework is broken, and Hp Support Assistant software for pc don't return me drivers too...
This question was solved.
View Solution.

Hi,
Actually drivers page has been taken offline:
http://support.hp.com/us-en/product/HP-Pavilion-14-Notebook-PC-series/5401217/model/6463644/drivers/
Please wait OR use following instructions to get missing hardware id's then post back:
http://www.wikihow.com/Find-Hardware-ID
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HTTP.SYS fails to load after ProLiant NIC driver update on Server 2008 R2

Hi team,
This has been driving me crazy for a week and I can't find any reference to solving the problem in Technet or any forums...
I have a ProLiant ML350G5 server that I installed Server 2008 R2 on and migrated all my domain AD, DNS, File Services, Shares and files from SBS2003 (end of life, so let's take that out of the network) - Exchange and SharePoint were not being used so Standard
server 2008 was the choice seeing that the server hardware is 4 years old...
Everything went well, migration was successful, AD was primary and active.
Then (stupidly) I decided I'd better install all the updated drivers and management software from HP. The NIC is showing as an HP NC373i which is a Broadcom BCM5708C. I updated the FLASH in that card (HP utility) and updated the driver to the latest version
7.8.52.0 along with a bunch of other updates all handled by HP's Support Solutions Framework (msi).
After the reboot required, I noticed that the Print Spooler (set to Automatic) didn't start, neither did IIS or Web Services...
Trying to manually start them gives the error that a dependency failed. Now Print Spooler only uses HTTP (no longer a "service" but integrated into the kernel for multiple http connections on the same port and controlled using netsh http command
prompt...) DCOM and RPC. The last 2 are running, so that leaves HTTP as the culprit.
The Event Log shows that HTTP failed to load as "the services cannot be started. Either because it is disabled or because
it has no enabled devices associated with it"
From an administrator cmd prompt, net start http gives the same failure error.
netsh http show servicestate returns "The handle is invalid" - it's not seeing http at all...
OK. If you've read this far, thank you - keep going...
Here's my thinking... Updating the NIC driver has "broken" the association with HTTP.SYS - How to I get that association back?
I uninstalled anything http related, IIS, BITS, Web, Printing Services. Reboot after reboot and still no HTTP. I deleted http.sys from \windows\system32\drivers and did sfc to get windows to give me a clean one. Reboot, still doesn't load so it's not a damaged
http.sys.
I uninstalled EVERYTHING ProLiant, uninstalled the NIC, deleted the bxnd60a.sys driver so Windows would use it's own, rebooted, let it load NIC drivers, set the IP's up again, reboot - still no http.sys loading...
I've tried older versions of drivers from Broadcom, the latest version of drivers, still in the same hole...
Does anyone know how I can get HTTP.SYS to associate with the NIC? Can I do anything in the registry to achieve this? Do I have to do a System State Backup (is that the only way to preserve the AD and DNS?) scrub the server and start from scratch and then
restore the System State to get my AD and DNS back? If I do that will it bring the http.sys fault back?
I'm really at a loss - please, someone, please help...

Hi team,
This has been driving me crazy for a week and I can't find any reference to solving the problem in Technet or any forums...
I have a ProLiant ML350G5 server that I installed Server 2008 R2 on and migrated all my domain AD, DNS, File Services, Shares and files from SBS2003 (end of life, so let's take that out of the network) - Exchange and SharePoint were not being used so Standard
server 2008 was the choice seeing that the server hardware is 4 years old...
Everything went well, migration was successful, AD was primary and active.
Then (stupidly) I decided I'd better install all the updated drivers and management software from HP. The NIC is showing as an HP NC373i which is a Broadcom BCM5708C. I updated the FLASH in that card (HP utility) and updated the driver to the latest version
7.8.52.0 along with a bunch of other updates all handled by HP's Support Solutions Framework (msi).
After the reboot required, I noticed that the Print Spooler (set to Automatic) didn't start, neither did IIS or Web Services...
Trying to manually start them gives the error that a dependency failed. Now Print Spooler only uses HTTP (no longer a "service" but integrated into the kernel for multiple http connections on the same port and controlled using netsh http command prompt...)
DCOM and RPC. The last 2 are running, so that leaves HTTP as the culprit.
The Event Log shows that HTTP failed to load as "the services cannot be started. Either because it is disabled or because it has no enabled devices
associated with it"
From an administrator cmd prompt, net start http gives the same failure error.
netsh http show servicestate returns "The handle is invalid" - it's not seeing http at all...
OK. If you've read this far, thank you - keep going...
Here's my thinking... Updating the NIC driver has "broken" the association with HTTP.SYS - How to I get that association back?
I uninstalled anything http related, IIS, BITS, Web, Printing Services. Reboot after reboot and still no HTTP. I deleted http.sys from \windows\system32\drivers and did sfc to get windows to give me a clean one. Reboot, still doesn't load so it's not a damaged
http.sys.
I uninstalled EVERYTHING ProLiant, uninstalled the NIC, deleted the bxnd60a.sys driver so Windows would use it's own, rebooted, let it load NIC drivers, set the IP's up again, reboot - still no http.sys loading...
I've tried older versions of drivers from Broadcom, the latest version of drivers, still in the same hole...
Does anyone know how I can get HTTP.SYS to associate with the NIC? Can I do anything in the registry to achieve this? Do I have to do a System State Backup (is that the only way to preserve the AD and DNS?) scrub the server and start from scratch and then restore
the System State to get my AD and DNS back? If I do that will it bring the http.sys fault back?
I'm really at a loss - please, someone, please help...

Cant Install Software Driver for HP PSC 1310

My software was not working correctly, so I deleted it in add & remove programs.
I cant install the new downloaded software.
After downloading the software, it extracts, but then nothing happens.
I do not get the information box as shown in the videos on this page
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=374568&lc=en&cc=us&dlc=en&lang=en&cc=us
The only software showing in add & remove programs is HP Support Solutions Framework.
This is the software that I have downloaded to my desktop gc_w01_ENU_NB
Thanks,
Dave

I still dont find the file...
Does this help?
20140915200435:4158185B8A:0001(Setup.exe)Parsed command line: "C:\DOCUME~1\DAVEB~1\LOCALS~1\Temp\7zS3451\Setup.exe"
20140915200435:415818C773:0001(Setup.exe)Using datfile: C:\DOCUME~1\DAVEB~1\LOCALS~1\Temp\7zS3451\autorun.inf
20140915200435:415818DC8B:0008(Setup.exe)## GetValueByLang(   f->c_str(), _T(Version), _T(LanguagesInthisCD) failed
20140915200435:415818F0B5:0008(Setup.exe)## Found ENU already installed on this machine! It is not on our CD though, so we are continuing
20140915200435:41581903EA:0008(Setup.exe)## GetValueByLang(   f->c_str(), _T(Version), _T(LanguagesInthisCD) failed
20140915200435:4158191ECE:0001(Setup.exe)System LangID = 1033. mapped to ENU
20140915200435:4158193E79:0008(Setup.exe)## The system language is ENU, but it isn't on our CD!
20140915200435:41581BFC98:0008(Setup.exe)## We couldn't figure out a language to use, and are returning FALSE from CICECmdLine::GetLanguage()!
20140915200435:41581C27E8:0008(Setup.exe)## GetValueByLang(   f->c_str(), _T(Version), _T(LanguagesInthisCD) failed
20140915200435:41581C5C36:0001(Setup.exe)Parsed command line: "C:\DOCUME~1\DAVEB~1\LOCALS~1\Temp\7zS3451\Setup.exe"
20140915200435:41581C85DC:0008(Setup.exe)## GetValueByLang(   f->c_str(), _T(Version), _T(LanguagesInthisCD) failed
20140915200435:41581CB1EC:0008(Setup.exe)## GetValueByLang(   f->c_str(), _T(Version), _T(LanguagesInthisCD) failed
20140915200435:41581CEE9C:0008(Setup.exe)## Either manufacturer or _productSeries is empty.
20140915200435:41581D1F96:0001(Setup.exe)Parsed command line: "C:\DOCUME~1\DAVEB~1\LOCALS~1\Temp\7zS3451\Setup.exe"
20140915200435:41581D4900:0008(Setup.exe)## GetValueByLang(   f->c_str(), _T(Version), _T(LanguagesInthisCD) failed
20140915200435:41581D78DC:0008(Setup.exe)## GetValueByLang(   f->c_str(), _T(Version), _T(LanguagesInthisCD) failed
20140915200435:41581DAA8D:0001(Setup.exe)Setup returning 1603

HP support solutions Framework

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