HT1212 after over an hour with two Apple support reps I still cannot restore my Ipad that tells me "Ipad is disabled" I was directed to click install update which took over an hour but it didn't complete saying," ITUNES could not connect w/Ipad..hardwire
How do I restore IPAD functioning after receiving a message stating "Ipad is disabled" Note. user and passcodes are verified as enabled. Also my mfgr serial number was supplied. Downloading latest updates per direction via my HP hardwired to Ipad, failed after an hour with a message "Itunes could not connect w/Ipad because it was locked with passcode!"
thanks, Applesauce42 turning sour.
Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario
Similar Messages
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PPlease pleas help me
Hi ..
Follow the instructions here > iOS: Forgotten passcode or device disabled after entering wrong passcode -
I have a 4th gen. Itouch wiht IOS4 and i want to update it, but when i click the update button in ITunes it says "contacting IPod software server" and it looks like it is loading. However, after about 5 seconds it stops and says "ITunes could not connect to the IPod software server". I found the apple webpage that is supposed to help me, but when i went to the LAN settings in the control panel i found that 'Automatically detect settings" was already checked. I do not know what to do, Please help.
If yo mean the iPod will not connect to your wifi network:
Does the iPod connect to other networks?
Do other devices now connect?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
it says connect to itunes but i cant because a pop up comes up saying "Itunes could not connect to the IPod because it is locked with a passcode. then it says to enter the passcode, i cant because it says connect to itunes. Please Help
Place the iPOd in recovery mode and then restore via iTunes. For recovery mode:
iPhone and iPod touch: Unable to update or restore -
I try to connect to iTunes and it comes up with a box saying "iTunes could not connect to the iPad because it is locked with a passcode. you must enter your code on the iPad before it can be used with iTunes", but i cant enter the code on the iPad because it is saying "connect to iTunes". Can anybody help?? It is on the new iPad.
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY. -
i bought my ipad from ksa and am from egypt .. my ipad connected to the itunes in ksa but from someone else laptop and i came here to egypt and it says itunes could not connect to this ipad becuz an unknown error :S what should i do please someone tell me !!?
Your iPad is syncd with iTunes on your computer and your iTunes account controls what's in your iPad. Previously it must have been sync'd with another person's iTunes account in which case you need to completely clear it out to make it your own.
Go to Settings > General > Reset (at bottom) > Erase All Content and Settings
Then plug it into your computer and restore it with YOUR iTunes account.
Or if your have an iTunes account already setup under your name with your own apps and media -
Plug it into your computer, open iTunes if it doesn't open automatically and on your iPad page, click Restore
Let it proceed. Then the iPad will no longer be looking for someone else's account. -
i forgot my password for my iphone 4s and i cant plus it into itunes it says "itunes could not connect to the Natalie's iPhone because it is locked with a passcode you msut enter your passcode on the iPhone before it can be used with iTunes"
iOS: Forgotten passcode or device disabled after entering wrong passcode - http://support.apple.com/kb/ht1212
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When i try to connect my iphone to itunes it comes up with a message saying "itunes could not connect to this iphone, an unknown error has occured (0xE8000012)
i have recently bought new laptop and downloaded/installed the newest itunes and this has happened.. any ideas?read
Error -50
Delete Storm Video, QuickTime, iTunes, then reinstall iTunes. See also KB TS1583for error -50 -
Please People I need some help.My iPod is disabled and when I connect it to iTunes it says: Itunes could not connect to the ipod because it is locked with a passcode...how can I do it?
Place the iPod in Recovery mode and then restore.
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i am trying to sync iphone 5 to itunes but it says "iTunes could not connect to the iphone as an error occured while reading from the device " and the iphone is not seen on itunes........
First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. And then reboot your computer.
See if that fixes your problem. -
why does my itunes say "Itunes could not connect to the iphone because the device timed out"? I just want to sync my iphone with my itunes. please help
If you are using a USB hub, don't. Connect directly to the computer. Disconnect all other USB devices except for keyboard and mouse.
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I get a message that says iTunes could not connect to the iTunes Store.
After I downloaded the newest version of itunes, I now cannot get into the itunes store. I get a message that says iTunes could not connect to the iTunes Store. Is anyone else having this issue and if yes how do I fix it?
I've got the same problem. Windows 8 with iTunes 11.0.1.12. Internet connection is fine otherwise. I've been through the troubleshooting steps listed on support without success. Running network diagnostics says Secure link to iTunes Store failed.
-
i can't connect to itunes store the alert error says "itunes could not connect to the itunes store. An unknown error occurred (0x80092013)"
Hi all,
I have the same problem with my Windows 8.1 laptop and my guess is that since I changed my Internet Provider who now delivers IPv6 addresses the problem occurs. A frieend who has a different provider does not have the problem in his home, but when he tries using iTunes at my home with my network he gets the same problem.
I have already solved a previous problem with Outlook 2003 not being able to receive emails from my wifes GMail account although everything else worked fine. The solution here was to enter the IPv4 address of Google POP-Server in the hosts file, overriding the IPv6 address.
Maybe something similar helps with this iTunes error.
If someone knows the hostname of the iTunes Store server, it could be pinged and the IPv4 address could be determined and then entered in the HOSTS file.
I'll continue trying in this direction and will post a solution if I find one.
If someone has the iTunes server name or IPv4 address, please post it. -
As I went to open itunes, an error message came up saying "iTunes could not connect to the iTunes store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again." No matter how many times I try, nothing restores the itunes store.
I have also had this problem in the past, and on another computer, but a representative told me to fix my security settings, which i did and it worked...but after trying it on my computer the change security settings did not help.
Please help....Hi Young Prada,
If you are having issues connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden -
hello, i just downloaded itunes on my acer laptop and its been giving me problems everytime i try to get on to the itunes store.. it gives me a message saying "itunes could not connect to the itunes store. an unknown error occurred. (310).plz help me out. i do have the internet on but it keeps giving me the same problems .. thanks..
Hi Young Prada,
If you are having issues connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden
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