HT1212 i am trying to restore my sons ipod touch to factory settings but my computer is asking for the passcode but we don't know the pass code. what can we do?

how do i reset my son's password on his ipod touch? we tried going thru itunes but it is asking for his pass code?

You will have to restore using the recovery mode as described in the article you reference, http://support.apple.com/kb/HT1212

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    My ipod is rejecting the correct screen lock to unlock the ipod.  I have restored it but it is still asking for a passcode. How can I enter my ipod? Is there a way to restore it so i can start over?

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  • How do you restore your ipod touch to factory settings?

    how do you restore your ipod touch to factory settings?

    Apple kiwiDid you notice that your link applies to:
    Learn how to restore iPod, iPod classic, iPod mini, and iPod nano to factory settings.
    For latina01
    Try:
    - iOS: Not responding or does not turn on
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    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer          
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    If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone and iPod touch software.
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    copied from http://support.apple.com/kb/HT1212

  • I am trying to restore my new ipod touch and it is coming up as error, what am i doing wrong?

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