My phone was stolen and now I am trying to load everything from my Itunes on my Computer. It keeps asking for a passcode? I don't know what they want??

Can you help me get all my previous information from Itunes onto my new IPhone?
My other one was stolen and now I can't transfer my pictures and music. It keeps asking for a passcode? I have tried my apple passcode, my phone code...What does it want?

If iTunes is asking for a password to restore from an iTunes backup, then yes, you did set one up. You must have selected 'Encrypt iPhone Backup' when you created the backup. If you don't remember the password, then you'll have to restore the device as new.

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My i phone was stolen and now I need to upload my contact to my i cloud from my I tunes...any ideas how to import contacts into i cloud, with either i tunes or with old iphone

My i phone was stolen and now I need to upload my contacts to my i cloud from my I tunes...any ideas how to import contacts into i cloud, with either i tunes or with old iphone?

If you have the contacts on the phone you can sync the phone to the computer. The contacts should then show in address book. At this point you can sync the address book data to iCloud. You have to make sure the iCloud account is setup on the computer and this will not work unless the computer is running 10.7.2 of course. There are other ways to add the contacts to iCloud like through the phone but the phone must be running iOS5. If it is you can simply add the cloud account to the phone and toggle the contacts slider. You will get a prompt to keep or delete the contact data. Of course you keep. Then you will get a prompt to merge at which point you do. This should merge the contacts on the phone with iCloud. Hope this helps.

My macbook screen doesn't work so I have connected it to the TV and now nothing works, I can't see the dock or the finder bar, no folders on desktop either. I don't know what to do!

My macbook screen doesn't work so I have connected it to the TV and now nothing works, I can't see the dock or the finder bar, no folders on desktop either. I don't know what to do!

Do you see anything on the TV?
If you just see your desktop, then your MacBook is defaulting to extended display mode. Try pressing the Command + F1 keys to see if you get the menu bar and other icons.
~Lyssa

HT1766 My phone was stolen and now I have a new phone. Is it possible to get my music back from the icloud?

Is is possible to restore my music from the icloud to a new phone?

If it was purchased from the iTunes store, you can re-download it at no charge using the same ID you used to purchase it.

My phone was stolen and I discontinued cell service to the phone through my provider. Before discontinuing service, I locked my phone from the icloud. Now that it is no longer being serviced by the service provider, will it remain locked?

My phone was stolen and I discontinued cell service to the phone through my provider. However, before discontinuing service, I locked my phone from the icloud. Now that it is no longer being serviced by the service provider, will the phone remain locked?

Thanks, James. Sadly, I had not upgraded to iOS 7 as I only had an iphone 4 and those I knew with the 4 who upgraded had major issues with battery life, so I decided not to upgrade. However, I know the phone was locked because the new "owner" called and hung up on me while calling the number I listed in the "This phone is stolen message" set by the cloud. Are you saying that my phone will remain locked if they don't know how to break into it? Or are you saying that it will no longer stay locked once I turned off service to the phone?

Why can't i connect to my iphone after updating to 7.1.1? i don't even get the screen that lets me login into my apple account??? plz help my phone was stolen and through help of the police i recovered it and now i can't access my phone

why can't i connect to my iphone after updating to 7.1.1? i don't even get the screen that lets me login into my apple account??? plz help my phone was stolen and through help of the police i recovered it and now i can't access my phone

You must have had find my iPhone on, or it was locked by your phone carrier.
Call your our cell carrier first.
then log on to a computer to iCloud to erase your iPhone.
NOW... You will be able to setup with a backup.

HT201441 My phone was stolen and my icloud is loged in and now my ipad is disabled and now asking for activation and it says there that i have to put my icloud account and i tried loging in my account but it says that it cannot open with that icloud accou

My phone was stolen and my icloud is loged in and now my ipad is disabled and now asking for activation and it says there that i have to put my icloud account and i tried loging in my account but it says that it cannot open with that icloud account what do i do????

Welcome to the Apple Community Robin.
Contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.

My password protected phone was stolen and hacked into. How can I prevent someone like this from hacking into/getting around the passcode? They now have access to everything on my phone (I had a passcode to prevent this)

How can you prevent a hacker from bypassing your iphone passcode? My phone was stolen and someone hacked in and has access to everything on my phone and turned off "find my iphone." This is exactly what I wanted to prevent from happening and the reason why I had a passcode.

Turn on "Erase Data" in Settings>Passcode. That will wipe the data after 10 incorrect password attempts.
Turn off "Simple Passcode" in the same place and use something other than a 4 digit pin as your passcode.
Also make sure Find my iPhone is enabled so you can locate and if necessary, forcibly wipe the phone.

Tried to update to ios7, phone was restored and now wont activate?

tried to update to ios7, phone was restored and now wont activate?

You have run into Activation Lock, a security feature of iOS 7 designed to prevent activation of lost and stolen iPads. there is no way around Activation Lock. You need to know the Apple ID and password used to set up the iPad originally.
What do you mean when you say the original Apple ID is disabled?

I've purchased a phone Yvonne appeared that the phone was stolen , and you connect with the owner of the phone did not respond to Vkpf you helped me , because I have to pay a sum of money and did not know that the phone was stolen

I've purchased a phone Yvonne appeared that the phone was stolen , and you connect with the owner of the phone did not respond to Vkpf you helped me , because I have to pay a sum of money and did not know that the phone was stolen

Return it. If you can't return it, turn it over to the police and consider this a life lesson.

My pc was stolen and now i want to transfer the music from the ipod touch to the new computer, but sync only allows the other way. How can i do that? I need to back up the music!

my pc was stolen and now i want to transfer the music from the ipod touch to the new computer, but sync only allows the other way. How can i do that? I need to back up the music!

If it is purchased music from itunes you can redownload it.
Follow instructions at link below.
http://support.apple.com/kb/HT2519

HT1918 My visa card was stolen and now I cannot download anything new using my account because it is wanting the old access code but I can't remember it. I have been trying to reset my billing card and it keeps saying give the three digit code on the back

My visa card was stolen and now I cannot buy anything using my account. It is asking for the old three digit access code and I cannot remember it. I have tried to reset my new billing information and it keeps going back to please put in the pass code. Grrr help help!!!!

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

HT201317 is there a way to view my photos if my phone was stolen and has been turned off?

is there a way to view my photos if my phone was stolen and has been turned off?

No. All you can do if you have Find My Phone setup is erase the device or lock it. It must be connected to Wi-Fi in order for the commands to take effect.
What To Do If Your iDevice or Computer Is Lost Or Stolen
iPhone, iPod Touch, and iPad
If you activated Find My Phone before it was lost or stolen, you can track it only if Wi-Fi is enabled on the device. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T. Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. What to do if your iOS device is lost or stolen
6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
7. Find My iPhone
8. Report Stolen iPad | Stolen Lost Found Online
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on iCloud
3. OS X Lion/Mountain Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)
Mac Computer
       Find My Mac can be used from Find My Phone at iCloud.com and via Find
       My Phone on your iDevice.
      The following is third-party anti-theft software:
           1. STEM 2.1
           2. MacPhoneHome 3.5
           3. MacTrack 7.5.0
           4. VUWER 1.7
           5. Sneaky Bastar* 0.2.0
           6. Undercover 5.1.1
           7. LoJack for Laptops
           8. Hidden 2.0
           9. Prey 0.6.2

HT4993 my phone was stolen and i had 5gig backed up on icloud and i cannot pull it up

My phone was stolen and I had 5gigs backed up on icloud and I cannot retrieve it.

An iCloud backup is not viewable at iCloud.com, & cannot be saved to a computer. An iCloud backup can only be restored to another iOS device to retrieve any data.

TS4036 hello there, my old phone was stolen and when trying to set up the new one using icloud it says: No backups available, even though i can see my last backup saved both on the new phone and my ipad, any bright ideas please?

My old phone was stolen and when trying to set up a new one and restoring my last backup from icloud it says: No backups available, even though i can see my last backup is saved/still there both on the new phone and my ipad, can one only restore from an earlier saved backup during the intitial set up of the phone, or are you also able to restore/pick up an older version later after is i set it up as a new phone? is any bright ideas please?

Did you figure this out? I'm having a similar issue.
Thanks!

My phone was stolen and now I am trying to load everything from my Itunes on my Computer. It keeps asking for a passcode? I don't know what they want??

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