HT1212 I have put my phone in recovery mode and my I tunes detected a phone in recovery mode to restore data but while it was trying it keeps telling me a error has occured

I forgot my password now its dissabled

It might be helpful if you told us what the error message says...

Similar Messages

Each time I go to click sign in, OR create account, it keeps telling me "an error has occured, please try again later". Can someone give me a step-by-step on how to fix this problem. Trying to redeem a $15 gift card!

Each time I click on "sign in" , OR EVEN "create a new account", it keeps giving me a message to some effect of, "An error has occured, please try again later." It also includes some four or five digit number in parenthesis. I've tried to fix this but have no clue how to remove the error message and proceed. Can someone please give me a break-down of how to fix it? I need to redeem a gift card, and also obviously want to have access to purchase other items. Thanks.

For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices.
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now. They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa

Everytime i try downloading something from app store on my iphone it wont download, it keeps saying 'an unknown error has occured' i dont know what to do. iv tried restarting my phone. Help?

everytime i try downloading something from app store on my iphone it wont download, it keeps saying 'an unknown error has occured' i dont know what to do. iv tried restarting my phone. Help?

Sign Out of your Account... Close All Open Apps... Perform a Reset... Try again...
Reset
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430

I rented a movie via Itunes on my PC but half-way through the download recieved a "An unknown error has occured (-50)" notification. This is not my first rental, and I have verified my network and all connections to be good. Will I still be charged?

I rented a movie via Itunes on my PC but half-way through the download recieved a "An unknown error has occured (-50)" notification. This is not my first rental, and I have verified my network and all connections to be good. I have rebooted Itunes and resumed the download of the movie only to receive the same error code. Has the movie file been corrupted? Can I recover the rental even though the time has elapsed? Will I be charged?

Did you figure this out? I haven't rented a movie in this new iTunes yet and saw one tonight I wanted to rent. Same fricken thing is happening to me. I hate this new iTunes, and I really hate that there are problems like this....why the heck do they have to fix something that isn't broken and break it? This just really stinks.

Error message when trying to add signature. An error has occurred that may be fixed by installing the latest version of the Japanese Language Support package.

Error message when trying to add signature. An error has occurred that may be fixed by installing the latest version of the Japanese Language Support package. How can I fix this?
Thanks
[email protected]

What is your operating system? Reader version?

In "purchases" while in my App Store, Mountain Lion says, "an error has occurred" and the green 'download' button is grey and I cannot re-start the download. I was abroad when I purchased this app and during download, my internet connection was lost.

In "purchases" while in my App Store, Mountain Lion says, "an error has occurred" and the green 'download' button is grey and I cannot re-start the download. I was abroad when I purchased this app and during download, my internet connection was lost. At the time, Apple was still offering the e-chat, so I did that and the man was very helpful and it was a quick fix, so my download button turned green again, and I was able to begin the download. BUT during the download, I was kicked offline once again, and I decided to wait until I was back in the USA. I will go in to an Apple store and ask assistance, but if there is something I am missing, I'd like to try that first. Thanks in advance for any advice.

Welcome to the support forums.
Please ask this question in the Mac App Store forum where they can better assist you.

I keep trying to sync my ipod touch, but it says "the ipod cannot be synced. an unknown error has occurred." what do i do?

I keep trying to sync my ipod touch, but it says "the ipod cannot be synced. an unknown error has occurred." What should I do so I can music on my ipod?

Try resetting the iPod. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.

Trying to download Maverick, and keep getting "an unknown error has occurred'

Trying to install maverick, keep getting 'an unknown error has occured' message when I try to login to my apple account

Just saw the post from makras.
There are always a few problems with a new OS. Apple can't police every maker of crapware that's on the planet.
If you have a WD external drive, I would transfer (not clone) the files from it to another non-WD external drive that doesn't have crapware on it, and then erase the WD drive, and then never ever again buy a WD drive.
You will find many posts on the Apple Discussions from disgruntled narcissists (a few borderlines too) who blame Mavericks for their computer problems.
Mavericks is excellent (at least for me).
Every new OS has some incompatibilities with older software. That's why if someone is an early adopter, they should understand this, and if they have a low tolerance for frustration, or are uncomfortable with basic mac maintenance and troubleshooting, they should not be an early adopter.
Seems like the vast majority of problems that people complain about on the forums are related to crapware they have acquired on their computers from previous installations and promiscuous downloading habits.

Trying to buy more icloud storage and keep getting "an unknown error has occurred"

I am trying to buy more icloud storage with my iphone and I keep getting "an unknown error has occurred"

Just saw the post from makras.
There are always a few problems with a new OS. Apple can't police every maker of crapware that's on the planet.
If you have a WD external drive, I would transfer (not clone) the files from it to another non-WD external drive that doesn't have crapware on it, and then erase the WD drive, and then never ever again buy a WD drive.
You will find many posts on the Apple Discussions from disgruntled narcissists (a few borderlines too) who blame Mavericks for their computer problems.
Mavericks is excellent (at least for me).
Every new OS has some incompatibilities with older software. That's why if someone is an early adopter, they should understand this, and if they have a low tolerance for frustration, or are uncomfortable with basic mac maintenance and troubleshooting, they should not be an early adopter.
Seems like the vast majority of problems that people complain about on the forums are related to crapware they have acquired on their computers from previous installations and promiscuous downloading habits.

My iPod classic, which is 6 years old is corrupted. A message that says ''Connect to iTunes to restore'' keeps on blinking on the screen, But when I connected it to iTunes it says an error has occured and my iPod has hung after i've disconnected it.

My iPod classic, which is 6 years old is corrupted. A message that says ''Connect to iTunes to restore'' keeps on blinking on the screen, But when I connected it to iTunes it says an error has occured and my iPod has hung after i've disconnected it.

Hi,
Time to take your iPod in for service.
You can make a Genius Bar reservation in advance if you are in the U.S.
http://www.apple.com/retail/geniusbar/
Carolyn

HT202159 Error message while downloading. :Compressor Failed to Download. An Error has occurred. Use the Purchases page to try again." After retrying, I receive same message.

Error message while downloading. :Compressor Failed to Download. An Error has occurred. Use the Purchases page to try again." After retrying, I receive the same message. I have uninstalled compressor and tried again. I get same results.

Anti-viral siftware and firewalls can interfer with the MAS.

I just downloaded 10 songs and now trying to burn them to a CD, but it keeps popping up (an error has occurred (2131) ) and will not burn?? What do i do?

i just downloaded 10 songs and now trying to burn them to a CD, but it keeps popping up (an error has occurred (2131) ) and will not burn?? What do i do?

another messge popped up "Itunes can not connect to this iPhone(iPod).An uknown error occurred (0xE8000084)."

I keep getting a network error has occured how do I fix this?

So I just got the LG Vortex, and I am learning quite a bit, I have set up a google account and went through all the steps but when I go to the market place, or any other apps it says a network error has occured..Is it set up wrong? I have it set up on 3G mobile Hotspot.

3G Mobile Hotspot can share the phone’s 3G data connection with any Wi-Fi capable devices.
You would want to make sure that feature is off, then you could just use the network to access the Android Market Place.
Power the device off then back on, then dial *228 send and option 2 on the device.
Then try accessing the Market Place again.

I keep getting:"Sorry, an error has occured."

I have Windows 7 (32 bit) installed on my Dell Laptop.
Here's the error I keep getting:
Market Samurai
Sorry, an error has occured.
The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.
A little bit of history
I bought the software last year and it worked perfectly fine. Then there was a new update for Market Samurai and it never worked since on this computer. I’ve tried it on other computers and it works fine.
Here’s the last support message I got from Market Samurai
“Hi Andre,
Unfortunately I don't have good news...
The developers cannot think of anything we haven't already tried, and they too are unable to find any information about this issue - it has us all stumped!
Do you have another computer you can install Market Samurai on? Or could you do a fresh install of Windows on your computer? I know it sounds drastic, but in cases like this the easiest (and sometimes only) solution is to try a fresh install of Windows.
If you want to continue to try debugging this issue, you can ask for help on the Adobe forums, as their support staff patrol the forums and answer questions that users may have: http://forums.adobe.com/community/air/installation
I wish I could be of more help but this is an issue that neither I, or anyone else at Noble Samurai, seem to have an answer for.
I'm sorry that I was unable to help you get it to install. I'm more than happy to keep working with you on this if you have any luck with Adobe support, but I'm all out of ideas as to where to go next.
Regards,
Tom"
Here’s the latest install log
[2012-07-23:19:18:12] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-23:19:18:12] Commandline is: -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-23:19:18:12] No installed runtime detected
[2012-07-23:19:18:12] Invoking Application Installer for combined install
[2012-07-23:19:18:12] Launching subprocess with commandline C:\Users\Andre\AppData\Local\Temp\AIR2240.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Andre\AppData\Local\Temp\AIR2240.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-23:19:18:13] Application Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-23:19:18:13] Commandline is: -runtime C:\Users\Andre\AppData\Local\Temp\AIR2240.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-23:19:18:13] No installed runtime detected
[2012-07-23:19:18:13] Unpackaging http://download.marketsamurai.com/MarketSamurai.0.88.80.air to C:\Users\Andre\AppData\Local\Temp\fla423E.tmp
[2012-07-23:19:18:25] Application signature verified
[2012-07-23:19:18:25] Unpackaging/validation complete
[2012-07-23:19:18:33] Converting unpackaged application to a native installation package in C:\Users\Andre\AppData\Local\Temp\fla8D04.tmp
[2012-07-23:19:18:37] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
[2012-07-23:19:18:47] Application Installer end with exit code 7
[2012-07-23:19:18:47] Subprocess app installer failed (7)
[2012-07-23:19:18:47] Runtime Installer end with exit code 7
[2012-07-24:01:48:42] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:01:48:42] Commandline is: -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-24:01:48:42] No installed runtime detected
[2012-07-24:01:48:42] Invoking Application Installer for combined install
[2012-07-24:01:48:42] Launching subprocess with commandline C:\Users\Andre\AppData\Local\Temp\AIR9EB6.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Andre\AppData\Local\Temp\AIR9EB6.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-24:01:48:42] Application Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:01:48:42] Commandline is: -runtime C:\Users\Andre\AppData\Local\Temp\AIR9EB6.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-24:01:48:42] No installed runtime detected
[2012-07-24:01:48:43] Unpackaging http://download.marketsamurai.com/MarketSamurai.0.88.80.air to C:\Users\Andre\AppData\Local\Temp\flaC49E.tmp
[2012-07-24:01:48:53] Application signature verified
[2012-07-24:01:48:53] Unpackaging/validation complete
[2012-07-24:01:49:00] Converting unpackaged application to a native installation package in C:\Users\Andre\AppData\Local\Temp\fla5E2.tmp
[2012-07-24:01:49:06] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
[2012-07-24:01:49:21] Application Installer end with exit code 7
[2012-07-24:01:49:21] Subprocess app installer failed (7)
[2012-07-24:01:49:21] Runtime Installer end with exit code 7
[2012-07-24:19:05:32] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:19:05:32] Commandline is: -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-24:19:05:32] No installed runtime detected
[2012-07-24:19:05:32] Invoking Application Installer for combined install
[2012-07-24:19:05:33] Launching subprocess with commandline C:\Users\Andre\AppData\Local\Temp\AIRE367.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Andre\AppData\Local\Temp\AIRE367.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-24:19:05:33] Application Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:19:05:33] Commandline is: -runtime C:\Users\Andre\AppData\Local\Temp\AIRE367.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-24:19:05:33] No installed runtime detected
[2012-07-24:19:05:33] Unpackaging http://download.marketsamurai.com/MarketSamurai.0.88.80.air to C:\Users\Andre\AppData\Local\Temp\fla5C5.tmp
[2012-07-24:19:05:46] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:19:05:46] Commandline is: -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-24:19:05:46] No installed runtime detected
[2012-07-24:19:05:46] Invoking Application Installer for combined install
[2012-07-24:19:05:46] Launching subprocess with commandline C:\Users\Andre\AppData\Local\Temp\AIR1282.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Andre\AppData\Local\Temp\AIR1282.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-24:19:05:46] Application Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:19:05:46] Commandline is: -runtime C:\Users\Andre\AppData\Local\Temp\AIR1282.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-24:19:05:46] No installed runtime detected
[2012-07-24:19:05:48] Unpackaging http://download.marketsamurai.com/MarketSamurai.0.88.80.air to C:\Users\Andre\AppData\Local\Temp\fla3ECF.tmp
[2012-07-24:19:05:50] Application signature verified
[2012-07-24:19:05:50] Unpackaging/validation complete
[2012-07-24:19:05:59] Application signature verified
[2012-07-24:19:05:59] Unpackaging/validation complete
[2012-07-24:19:06:00] Cancel request received
[2012-07-24:19:06:01] Application Installer end with exit code 6
[2012-07-24:19:06:01] Subprocess app installer failed (6)
[2012-07-24:19:06:01] Cancel request received
[2012-07-24:19:06:01] Runtime Installer end with exit code 6
[2012-07-24:19:06:04] Converting unpackaged application to a native installation package in C:\Users\Andre\AppData\Local\Temp\fla7C9B.tmp
[2012-07-24:19:06:11] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
[2012-07-24:19:06:17] Application Installer end with exit code 7
[2012-07-24:19:06:17] Subprocess app installer failed (7)
[2012-07-24:19:06:17] Runtime Installer end with exit code 7
[2012-07-24:19:08:42] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:19:08:42] Commandline is:
[2012-07-24:19:08:42] No installed runtime detected
[2012-07-24:19:08:45] Relaunching with elevation
[2012-07-24:19:08:45] Launching subprocess with commandline c:\users\andre\appdata\local\temp\airc991.tmp\adobe air installer.exe -ei
[2012-07-24:19:08:50] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:19:08:50] Commandline is: -stdio \\.\pipe\AIR_5896_0 -ei
[2012-07-24:19:08:50] No installed runtime detected
[2012-07-24:19:08:50] Starting silent runtime install. Installing runtime version 3.3.0.3670
[2012-07-24:19:08:51] Installing msi at c:\users\andre\appdata\local\temp\airc991.tmp\setup.msi with guid {65CB4C08-C47B-4A7E-A6A4-50C06ADA5FC6}
[2012-07-24:19:08:55] Runtime Installer end with exit code 0
[2012-07-24:19:08:55] Elevated install completed
[2012-07-24:19:08:59] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2012-07-24:19:08:59] Runtime Installer end with exit code 0
[2012-07-24:19:09:00] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:19:09:00] Commandline is: -installupdatecheck
[2012-07-24:19:09:00] Installed runtime (3.3.0.3670) located at c:\Program Files\Common Files\Adobe AIR
[2012-07-24:19:09:01] Performing pingback request
[2012-07-24:19:09:02] Pingback request completed with HTTP status 200
[2012-07-24:19:09:02] Starting runtime background update check
[2012-07-24:19:09:02] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.3.0.3670/update
[2012-07-24:19:09:02] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.3.0.3670/update to C:\Users\Andre\AppData\Roaming\Adobe\AIR\Updater\Background
[2012-07-24:19:09:02] Runtime update not available
[2012-07-24:19:09:02] Unpackaging cancelled
[2012-07-24:19:09:02] Runtime Installer end with exit code 0
[2012-07-24:19:09:12] Application Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:19:09:12] Commandline is: "C:\Users\Andre\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\PKM51BZ0\DomainSamurai.0.03.08.air"
[2012-07-24:19:09:12] Installed runtime (3.3.0.3670) located at c:\Program Files\Common Files\Adobe AIR
[2012-07-24:19:09:12] Unpackaging file:///C:/Users/Andre/AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Conte nt.IE5/PKM51BZ0/DomainSamurai.0.03.08.air to C:\Users\Andre\AppData\Local\Temp\fla5C2E.tmp
[2012-07-24:19:09:16] Application signature verified
[2012-07-24:19:09:16] Unpackaging/validation complete
[2012-07-24:19:09:16] No app located for appID 'DomainSamurai' and pubID '6E37012E1CBD7F47B14488FCC715944F3EBDCEDC.1'
[2012-07-24:19:09:20] Converting unpackaged application to a native installation package in C:\Users\Andre\AppData\Local\Temp\fla7C4D.tmp
[2012-07-24:19:09:24] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
[2012-07-24:19:09:34] Application Installer end with exit code 7
[2012-07-24:19:12:49] Application Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:19:12:49] Commandline is: "C:\Users\Andre\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\T2LCMD54\DomainSamurai.0.03.08.air"
[2012-07-24:19:12:49] Installed runtime (3.3.0.3670) located at c:\Program Files\Common Files\Adobe AIR
[2012-07-24:19:12:50] Unpackaging file:///C:/Users/Andre/AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Conte nt.IE5/T2LCMD54/DomainSamurai.0.03.08.air to C:\Users\Andre\AppData\Local\Temp\flaAF3D.tmp
[2012-07-24:19:12:56] Application signature verified
[2012-07-24:19:12:56] Unpackaging/validation complete
[2012-07-24:19:12:56] No app located for appID 'DomainSamurai' and pubID '6E37012E1CBD7F47B14488FCC715944F3EBDCEDC.1'
[2012-07-24:19:13:00] Converting unpackaged application to a native installation package in C:\Users\Andre\AppData\Local\Temp\flaD7D4.tmp
[2012-07-24:19:13:05] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
[2012-07-24:19:13:13] Application Installer end with exit code 7
Here’s some conversation with Market Samurai's support and steps of what I’ve done so far:
Ok, I just tried every step detailed in your e-mail below
"It appears there is a corrupt or damaged file that is preventing the install from happening.
First, uninstall both Market Samurai and Adobe AIR using the Control Panel's "Add/Remove Programs" area (in XP) or "Uninstall a Program" (Vista and Win7)
Then go to http://support.microsoft.com/mats/Program_Install_and_Uninstall/en-us to run "Microsoft Fix-It", which is designed to clean up problems which can get in the way of uninstalling and reinstalling software.
As an alternative, download and install "Revo Uninstaller" which is available on a free 30-day trial from http://www.revouninstaller.com/revo_uninstaller_free_download.html - this should help you remove any traces of Adobe AIR from your system which may be hanging around and blocking a proper reinstall.
Perform a search on your hard drive for all files that end in ".air" - delete these, as your computer may be caching the corrupt file, preventing you from downloading a new copy of the file (here's an illustration of how to find the Search feature http://goo.gl/q0inI on all versions of Windows)
Be sure to check that there are no AIR (files with the extension .air) in C:\Program Files\Common Files\ - delete any you find.
Download the Market Samurai AIR file again from your personalized download page linked below - use the link under option 2, Manual install - and try reinstalling again."
I did the advanced remove with the revo, uninstalled adobe air and market samurai, conducted a search on my pc for .air and made sure to delete everything, plus did a restart. And I still get the same error.
Here’s more steps that I’ve taken
"Hi Andre,
Let's check/try a couple of other things...
#1: Your user account may have restricted access on your computer.
The most common cause is that you are using a restricted access account on your computer - and the restrictions on your account are affecting the installation of Market Samurai.
You can find detailed instructions on checking and adjusting this here: http://goo.gl/L7sHB
After this, try installing Market Samurai again.
#2: The User Account Control (UAC) may be turned off
(this will affect only users with Windows Vista or Windows 7)
This can be checked by going to "Start" > "Control Panel" > "User Accounts". From there, open UAC and make sure it's enabled. (On Windows Vista it's a simple checkbox; on Windows 7, the slider can be set anywhere except the bottom-most setting)
More detailed instructions are available -
Windows Vista: http://windows.microsoft.com/en-AU/windows-vista/Turn-User-Account-Control-on-or-off
Windows 7: http://support.microsoft.com/kb/975787
Then retry the installation.
Let me know how it goes."
My reply
Negative sir, I've tried the steps above and still no success. My account is already operating as an administrator then I clicked on "change user account control settings" (I have windows 7) and changed the setting from default to "never notify and still no success.
I've changed the User Account Settings from Default to Always Notify me (which is the opposite of last time), tried reinstalling the software (market samurai) and I still get the same error. So I proceeded with the manual install of adobe air which was ok then I tried the new information that you've given me (for the other product) above and I get the same error. Oh yeah, and I've also tried running the "Fix it" from Windows and no success.
It seems that I can’t install any of the Market Samurai nor the Domain Name Samurai from this publisher. Yet I have the Livescibe Pen which is working fine.
Do you have any other solutions other than trying to reinstall windows?
Thanks, André

As you can see below, when I right click, I have no such option. In the User Account Settings, I'm operating as the "System Administrator".
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