HT1212 unable to unlock broken iphone

My iphone 4 was dropped and badly damaged, i am trying to save photos etc to computer but cannot as unable to unlock as screen  wont work. is there any other way of unlocking it/confirming my password, and syncing to my new computer?

No. There is no way around it short of finding someone to fit it with a new display so that you can enter the passcode (Not an easy thing to do without losing all the data on the phone) which would forfeit your ability to get the phone replaced by Apple.

Similar Messages

  • I'm unable to unlock my Iphone 4 i have forgotton the passcode i have tried syncing it at the last place i did. I cant turn the icloud of either so my phone is useless at the moment. How Do i unlock it if i dont have a passcode?

    I'm unable to unlock my Iphone 4 i have forgotton the passcode i have tried syncing it at the last place i did. I cant turn the icloud of either so my phone is useless at the moment. How Do i unlock it if i dont have a passcode?

    Make sure you have the Current Version of iTunes Installed on your computer
    iTunes free download from www.itunes.com/download
    Then See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...  Be sure to Follow ALL the Steps...
    Take your time... Pay particular attention to Steps 3 and 4

  • I am unable to unlock my iPhone 4. When I swipe to unlock, a woman's voice comes on and says "screen locked." I am running IOS 7.1

    When I try to swipe to unlock my iPhone 4, I am unable to do so. A woman's voice comes on saying: "screen locked." I am running IOS 7.1 What could be causing this problem, please and how can I resolve it?

    Tap on the "slide to unlock" text, and after you hear the voice, double tap the text. If you have a passcode, tap the letter, wait for the voice, and double tap the letter. Repeat for each letter.
    Then go to Settings > General > Accessibility > VoiceOver OFF. You may also be able to turn it off by triple pressing the home button.

  • Unable to unlock my iPhone's SIM

    When trying to unlock sim card on my iPhone 4S I see "Unlocking" screen with no reaction for a very very long time (two minutes, still no progress). When I enter wrong PIN, it shows the error, but it's unable to unlock the screen when correct pin is entered.
    Any help is much appreciated.

    If you try to unlock with the wrong code with three invalid codes, it will block you from trying again. You will have to get a PUK code from your carrier to unlock that and if you fail with that after 10 tries, your SIM will be dead and require replacement (possibly purchase).
    I suggest you either call (if you can on another phone) Apple for support, stop by your carrier, or a Genius Bar.

  • Sometime i got unable to unlock my iphone

    i have iphone 4s,after installing ios7, if was unable to pickup the phone ,if i want to see who have called me, i was unable to unlock my screen, it got hanged but the scroll menu is still working so i have to restart my phone
    so plz help me. i will be very thankfull to u

    Make sure you have the Current Version of iTunes Installed on your computer
    iTunes free download from www.itunes.com/download
    Then See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...  Be sure to Follow ALL the Steps...
    Take your time... Pay particular attention to Steps 3 and 4

  • HT1212 i cant unlock my iphone 4 :(

    can someone help me unlock my iphone 4 i cant remember passcode

    Restore iPhone with iTunes on comptuer. If there are any problems, put iPhone into Recovery Mode and Restore. Open iTunes on computer, connect iPhone to computer with USB cable, hold both home and power buttons for about 20 seconds until iTunes recognizes iPhone in Recovery Mode, click Restore button of iTunes.

  • Unable to unlock my iPhone 4

    Hi,
    I have iPhone 4 BB 02.10.04 and i want to unlock it.
    The iPhone is not under any contract and supposed to be free , i got it from a friend who lives in Australia.
    The iPhone was bought from Telstra cellular provider in Australia.
    I appreciate your help.

    Contact Telstra, as they are the only ones that can unlock the phone.

  • Unable to restore broken Iphone 5

    Need help.  Need to restore to send back and screen is shattered. Itunes needs me to allow access by responding to phone but screen in unusable.  I am not sure how to restore this phone. I push both home and wake/sleep button for 10 seconds and the phone does not shut off.  What can I do?

    Hello DSmommyof3,
    It sounds like you are wanting to restore, or completely erase your device but you cannot use the screen to Trust the computer. Since it sems to be recognized in iTunes when connected, you can put the device into recovery mode, and then that will force iTunes to restore the device. This article will help you get that going:
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    Thank you for using Apple Support Communities.
    All the very best,
    Sterling

  • HT201441 unable to unlock my phone

    I am not able to unlock my iPhone, my ID and password are correct and still doesn't work, I am even using the apple ID from the previous owner and I still get the "ID incorrect and unable to unlock this iPhone" message...please help

    Activation Lock in iOS 7  >  http://support.apple.com/kb/HT5818

  • HT1414 i downloaded the ios7, now i cant swipe to unlock my screen, when i go to itunes and click restore iphone it says i have to get into iphone and switch off location services, but i Cant as i am unable to unlock iphone. And my lock button is broken..

    i downloaded ios7 my iphone 4s now isnt working i am unable to slide to unlock my iphone, yet my lock button at the top of my phone is broken and has been for sometime so i have been using the accessibility feature to lock and switch off my iphone i can still click on this button and i can still swipe up and down but i am unable to swipe too unlock and enter my passcode.. so i am thinking somethings wrong with the software? when i try to restore my iphone in itunes i am unable to as ios7 needs for location services to be switched off in iphone but i cant do this cos i cant get into my iphone, can someone please help me,,, please,,,

    IF the device does NOT have a cracked screen or liquid damage and is in hardware warrenty.. apple can repair/replace the device for free.
    Call apple tech to find out what your croverage is for fixing that button
    IF IT DOES then you will pay a fee for repairing

  • Apple unable to unlock replacement unlocked iPhone 4S

    This is especially important to anyone who purchased an unofficial unlocked iPhone 4S in the USA with an AT&T micro-sim rather than the official unlocked iPhone 4S SKU packages (starting on 11/11/11).
    On Oct 17th I purchased a 32gb iPhone 4S at an Apple store in North NJ. The phone was purchased at full price and was indeed unlocked. Unfortunately, the microphone crapped out after one day.
    Oct 19th I get a replacement that functions perfectly unfortunately the phone was locked to AT&T. Apple tried feverishly to unlock the phone through their engineering department. The phone was listed on it's profile as "unlocked", but the phone was still locked. The consensus was it was an unforseen issue to an unforseen problem that wasn't anticipated so there was no way to resolve it at the moment. The solution was to return the phone and repurchase another.
    Oct 21st I return the replacement phone with the box from the original phone. They bring me a new phone, open the box and hand me the phone. The phone was unlocked.
    Oct 31st I get home from a trip and to make a long story short, I break the screen on the unlocked phone. I am unable to get a replacement for my iPhone from any Apple store in my area at this time.
    Nov 2nd Apple sends me a replacement they assured me would be unlocked.
    Nov 3rd I receive a locked replacement from Apple.
    Without going in to too much detail; I spoke to every level of advisor, an engineer for several days following the receipt of the locked replacement and they assured me they would be able to unlock this iPhone by placing the serial number into a database which affirms the unlock every time the phone is synced.
    Again, I was assured this would solve the issue of activating the unlock. However it was finally determined (on Nov 11th) that something is inherently wrong in the system. The senior advisor I spoke to yesterday said that the issue I am having has already sprung up a handful of times with similar results. His resultion was for me to go to the Apple store (he made the appointment for me and spoke to the manager of the store) and return my phone and purchase a factory unlocked iPhone 4S.

    Believe what you want. Maybe it wasn't locked down from the moment of sale, but it was sold as carrier locked to AT&T.
    Similarly, news has broken recently that the SIM slots in phones sold on Sprint were unlocked out of the box, but Sprint would be locking them down effective yesteday.
    Any phone that came with an AT&T SIM card was not meant to be unlocked. It may have taken some time for Apple/AT&T to pur the serial numbers in the system and get them locked down, but they were never advertised or sold as unlocked. I don't know why Apple would spend so much time on this with you frankly, as unlocked phones did not officially become available to order in the U.S. until yesterday.
    Perhaps, now that there is one model of iPhone in the US that for the first time, is available on multiple carriers, They are ALL unlocked on the shelves and are being fed into the database to be locked down at the time of sale. This is the way it has worked in some countries for a while (where there were multiple, supported, GSM carriers).
    Either way, you're not going to find much in the way of sympathy here, since Apple did not advertise or market the unlocked iPhone in the US at the time you bought yours.
    If you bought your phone on October 17th, then you have 5 more days left to return it for a refund. I sugest you do that and purchase an iPhone that is actually marketed and sold as unlocked instead.

  • I can't sync/back up iPhone data to my computer b/c iPhone screen is shattered and i cant unlock it to enter in my passcode. How can I sync my broken iPhone with my computer and back up my data so I can sync and transfer the data to my replacement iPhone?

    I can't sync my iPhone and back up my data with my computer because iTunes says to enter the passcode into my iPhone to unlock it, but I am unable to unlock and enter in my passcode on my iPhone because the screen is shattered. I have my replacement iPhone with me and I'm not going to activate it until I can sync/get the data from my broken iPhone. I have the envelope to send my broken iPhone back to the Verizon store or whatever so that's not a problem. I just can't sync my old iPhone with my computer.
    Thanks.

    No I haven't synced my iPhone with the computer I'm currently using. The computer that I normally sync my iPhone with is being repaired.
    I read a nearly identical question to mine (in which you answered) and I found my the answer. Thanks!
    Now I have a few more questions: If I mail my broken iPhone to Asurion, will I be able to get my data off of my iPhone once Asurion has it? And what will happen to my old iPhone and the data on it if I activate my replacement iPhone? Will my broken iPhone just become de-activated and will the data be erased or lost or something? Could I still sync it (with the computer ir originally synced with) and back up the data?
    Thanks.

  • HT1212 I have shattered my iphone 4s screen and cannot backup all the data through itunes because it is asking me to unlock it. I do not wish to repair the screen as I'd rather buy a new iphone, but I need the photos and contacts. How do I perform a backu

    P.S.
    I feel as though I am forced into repairing the iphone before I can backup the information (photos, videos, contacts). If the apple ID on the device is the same as the one on my iMac I do not understand why I have to unlock the iphone by typing in the 4 digit passcode. This is a little ******** as having the screen break seems to be the usual prpblem with the iphone, I want to be able to backup my files when I feel the obvious need to do so (eg. when it breaks)! I also believe I shouldn't have to use other apps for backing it up (which I obviously have to pay for).. I am rather angry with this issue.

    Okay folkes, you were right and I was wrong.. I admit it. But I was pretty mad though when I tryed to backup the last few contacts I needed for work and couldn't do so. Worst things are when something gets broken (by me or whatever) when there is an emergency. I needed the contacts off of that phone real fast and couldn't do it, thats what got me real mad. And btw I am a Russian living in Moscow and instead of having an official Apple store we have shopes called ReStore who resell apple devices with ridiculous prices, same thing with the repairs. It is cheaper to sometimes buy a new iphone then repair an old one.. So there.. but I repaired it and now happy again with my apple device.. Also I know the itunes and icloud are free and I do back it up, this time however I couldn't use them and had to try the iphone extractor app, which is not free. There.. Thanks for the attention every1

  • My 4 digit password is not being recognized on my phone AND i am unable to restore my iphone on my old PC, can an apple store restore my phone and unlock it?

    my 4 digit password is not being recognized on my phone AND i am unable to restore my iphone on my old PC, can an apple store restore my phone and unlock it?

    Contact Apple's Customer Support - in the US, (800) 767-2775 to find out. But they will most likely tell you what you already know...it needs to be restored against the computer is was last linked with.

  • HT1212 i did all the following info on how to unlock my iphone but stil lock and i can't use it, please if someone can help me

    My iphone was locked and i can't remember my passcode i did all the info on how to unlock my iphone but still did not work

    If you forget your passcode there is only one way to remedy the situation.
    Put your phone in recovery mode and restore the device using iTunes.
    HT1808 iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808

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